Wholesale: Products & Services

Open Product/Process CR PC063005-2 Detail

Description Of Change

Expected Deliverable:

Make the current POTS and Centrex 21 option to request the old address not be disconnected until the service at the new address is working applicable to Centrex Plus and Centron products.

Project Meetings

- December 14, 2005 Monthly Product Process CMP Meeting Discussion: Jill Martain/Qwest stated that this change was effective on December 5th and asked Eschelon if they have had the opportunity to test the change. Kim Isaacs/Eschelon asked that the CR remain in CLEC Test for testing.

- November 16, 2005 Monthly Product Process CMP Meeting Discussion: Peggy Esquibel-Reed/Qwest stated that the notice was sent on October 20th with a proposed effective date of December 5th. Peggy then noted that this CR would be placed in CLEC Test on 12/5/2005. Stephanie Prull/Eschelon asked if there is an associated Systems CR for the FDT changes. Jill Martain/Qwest stated that there is no Systems CR and stated that one could be opened if Stephanie felt that one was needed. Stephanie Prull/Eschelon stated that it should be consistent and may submit a Systems CR. Bonnie Johnson/Eschelon asked if there was a manual process in place that works. Jill Martain/Qwest stated that there will be with the implementation of this CR. Kim Isaacs/Eschelon stated that the Notice says that you must add FDT XX information in the Remarks section of the LSR form and mark for manual handling. Peggy Esquibel-Reed/Qwest noted that the Qwest Response, presented in the September CMP Meeting, says that portions of the criteria that will be required for POTs and CTX 21 service will be used for the manual Centrex Plus/Centron move orders, due to the implementation of an IMA 18.0 Systems CR SCR040204-03 (IMA to Allow Frame Due Time of XX). The TOS must equal 1 or 3, the DDDO and DDD must be the same day, the telephone number at both the old address and new address must be the same, FDT XX is only applicable on non designed business customers, FDT XX only applicable when ACT = C and LNA = T (existing Centrex Plus/Centron outside move process), and in addition, the FDT XX must be in the remarks of the LSR. FDT XX is not allowed by IMA in the DFDT field for this product type. Susie Wells/Qwest asked if there were additional questions. Susie stated that Centrex and Centron are manual anyway and will add this process based on Remarks. Susie noted that the same criteria is being used as the process for POTS. Stephanie Prull/Eschelon thanked Qwest for the information and stated that she would think about the need for a Systems CR. This CR remains in Development Status.

October 19, 2005 Monthly Product Process CMP Meeting Discussion: Peggy Esquibel-Reed/Qwest stated that the notice would be going out soon and that Qwest was looking at a December timeframe for implementation. Peggy then stated that the CR remained in Development Status.

- September 21, 2005 Monthly Product Process CMP Meeting Discussion: Susie Wells/Qwest stated that Qwest accepts this CR and stated that portions of the criteria that will be required for POTs and CTX 21 service will be used for the manual Centrex Plus/Centron move orders, due to the implementation of an IMA 18.0 Systems CR SCR040204-03 (IMA to Allow Frame Due Time of XX). Susie noted that the TOS must equal 1 or 3, DDDO and DDD must be the same day, the telephone number at both the old address and new address must be the same, and FDT XX is only applicable on non designed business customers. Susie then noted that new for this CR is that the FDT XX only applicable when ACT = C and LNA = T (existing Centrex Plus/Centron outside move process), the FDT XX must be in the remarks of the LSR, and the FDT XX is not allowed by IMA in the DFDT field for this product type. Susie stated that the Ordering Overview PCAT would be updated and will follow normal timeline. Susie stated that a status would be provided at the October Product Process CMP meeting. There were no questions or comments. Jill Martain/Qwest stated that this CR moves into Development status.

- August 17, 2005 Monthly Product Process CMP Meeting discussion: Kim Isaacs-Eschelon presented the CR and stated that there is a current process for POTS and Centrex 21 and she would like it expanded. Bonnie Johnson-Eschelon stated that she would like to note that Eschelon worked through their Service Manager in order to determine feasibility and their Service Manager said that it was feasible. Jill Martain-Qwest stated that CR moves to presented status.

- July 11, 2005 Clarification Call Attendees: Kim Isaacs-Eschelon, Susie Wells-Qwest, Janean Van Dusen-Qwest, Jim Recker-Qwest, Peggy Esquibel Reed - Qwest

Review Description of Change Peggy Esquibel Reed-Qwest stated that Eschelon is requesting that Qwest Expand the option of requesting that the service at the old address not be disconnected until the service at the new address is working to include Centrex Plus and Centron Products.

Discussion: Kim Isaacs-Eschelon stated that they contacted their Service Managers (Jean and Josh) because they had customer’s who had lost their service. Kim said that they sent examples to their service managers and that this situation could result in escalations.

Susie Wells-Qwest asked if Eschelon wanted the same process that exists today on 1FR/Centrex 21 T/F orders and that the due date on the orders would be on the same day.

Kim Isaacs-Eschelon said yes.

Jim Recker-Qwest asked if this would only be on T/F orders.

Kim Isaacs-Eschelon said yes and that the due date would be on the same date if the customer is moving off a Centrex Common Block. Kim asked if this would be done on a T/F or D/N (i.e. if the were moving from a Common Block to a different product).

Susie Wells-Qwest said that the type of order would be a C and N order. She said that a move order on Centrex Plus/Centron is actually a change order. Susie said that 1 order is necessary in the Central Region and 2 orders in the Western and Eastern Regions. She said that if there is a move and is changing from one product to another product; this would be a different process.

Kim Isaacs-Eschelon asked if Qwest would consider those types of moves.

Susie Wells-Qwest said that when the customer changes products, they may experience some type of service outage.

Kim Isaacs-Eschelon said that she understood and that she wanted to avoid the N order being jeop’d.

Susie Wells-Qwest asked if Eschelon’s concern was if the order was jeop’d at the new address and if this request was to stop the jeop, or if this request was because the customer didn’t want their service disconnected until the new service was installed.

Kim Isaacs-Eschelon said that it is both and that they are marking for manual with the ACT = T with the same conditions: Business only, no change in TNs and the same due date.

There were no additional questions or comments.

Confirm Areas and Products Impacted Peggy Esquibel Reed-Qwest confirmed that the areas impacted are Ordering and Provisioning and the products impacted are Resale, UNE-P, Centrex Plus and Centron

Establish Action Plan Peggy Esquibel- Reed-Qwest said that Eschelon will present this CR in the August 17, 2005 CMP Meeting and that the Qwest Response was due in September.

CenturyLink Response

RESPONSE For Review by the CLEC Community and Discussion at the September 21, 2005 CMP Product/Process Meeting

TO: Bonnie Johnson Eschelon

SUBJECT: PC063005-2 Expand the option of requesting that the service at the old address not be disconnected until the service at the new address is working to include Centrex Plus and Centron Products.

This is in response to the Eschelon’s submitted CMP CR PC063005-2. This CR requests that the Centrex Plus and Centron products be added to the existing POTS and Centrex 21 option, to request the old address not be disconnected until the service at the new address is working.

A clarification call was held on July 11, 2005 for discussion of this request, and this CR was presented at the July 20, 2005 Product Process CMP Meeting.

Qwest accepts this CR. Centrex Plus and Centron move requests are a manual process. Qwest will add the FDT XX option to request the old address not be disconnected until the service at the new address is working as part of the manual process that is currently in place.

Portions of the criteria that will be required for POTs and CTX 21 service will be used for the manual Centrex Plus/Centron move orders, due to the implementation of an IMA 18.0 Systems CR SCR040204-03 (IMA to Allow Frame Due Time of XX): - TOS must equal 1 or 3 - DDDO and DDD must be the same day - Telephone number at both the old address and new address must be the same - FDT XX is only applicable on non designed business customers - FDT XX only applicable when ACT = C and LNA = T (existing Centrex Plus/Centron outside move process) - In addition, the FDT XX must be in the remarks of the LSR. - FDT XX is not allowed by IMA in the DFDT field for this product type

Updates to the Ordering Overview PCAT will be made and will follow the normal implementation timeline for this Product Process Change Request.

Qwest will provide a status update of the work to implement this CR at the October Product Process CMP meeting.

Sincerely, Qwest