Wholesale: Products & Services

Open Product/Process CR PC063003-1X Detail

Description Of Change

Expected Deliverable:

Qwest will make available a flow through error report for each CLEC. Qwest will ensure the data is valid and does not include those flow through eligible errors that are a result of Qwest’s required manual processes. Long term - the data would be available in IMA on a real time basis.

(Manual Solution CR created for short-term solution: PC063003-1MNX)

Project Meetings

December 17, 2003 CMP Meeting Ellen McArthur – Qwest advised she is still working on the error analysis. This is a larger effort than originally expected. IT is still working on the LOE also. Bonnie Johnson – Eschelon asked about the short term and long term request. Bonnie advised the notes imply Qwest is working on the short term request but not the long term request. Bonnie would like to get the long term request in front of IT / IMA to determine impacts. She would like to have this worked on simultaneously. Kit advised we can talk to IT and talk about this at the systems meeting this afternoon. This CR will remain in Development Status.

November 19, 2003 CMP Meeting Ellen McArthur – Qwest advised that during this month Qwest has identified a tagging process for the 1000+ errors that can occur. Error validation, data loading, data testing and changes to screens are all underway and progress is being made. The CLECs asked how will they get access to the report? Ellen advised that is under development but it is anticipated to be sent via email. If you are interested in receiving the report you would sign up with your Service Manager and the report would come via email. Bonnie Johnson- Eschelon asked if we have a timeline for this effort yet. Ellen advised IT is developing the Level of Effort at this time. The question was asked regarding the long-term request to provide these results via IMA and how that would be handled. It was agreed the CR would probably be crossed over to systems at that time.

October 15, 2003 CMP Meeting Ellen MacArthur – Qwest advised she has taken over this project from Shon Higer. Current activities include loading, validating and testing the data. This is a very large effort but progress is being made. Bonnie Johnson – Eschelon asked when the validation of data will be completed. Ellen advised she does not have a timeline as of yet. Judy Schultz-Qwest asked for Ellen to determine a timeline and let us know next month. This CR will remain in Development Status.

September 17, 2003 CMP Meeting Shon Higer advised he is currently validating data, getting ready for an initial data load, identifying delivery method, fields to include, security and CPNI requirements. Bonnie asked will this report be delivered on a real time basis. The most critical is getting accurate and timely data and delivery. Bonnie advised she is looking for a report that tells the CLECs what they can fix. Shon advised this is a manual report, it is not directly from IMA. Connie advised IMAs understanding of manual processes is not as clear as Shon’s understanding. Shon is working on filtering the data. Bonnie asked if we discussed the frequency of the report. Shon asked Bonnie for her preference? Bonnie advised weekly or biweekly. Shon explained it takes several days for all the data to come together. Bonnie agreed biweekly is okay. Shon advised the plan is to have one report for EDI and one report for GUI. This report will be a good training tool. Discussion took place regarding analyzing the ‘error data’ to drive system changes and improvements. Jill Martain advised Qwest does open CRs as a result of data analysis. If Qwest opens CRs as a result of analysis we can reference that in the CR. Qwest advised we opened two CRs originally but due to the solution we will close PC063003-1XMN and retain PC063003-1X.

August 21, 2003 Systems CMP Meeting Discussion: Kit Thomte/Qwest stated that this CR would be crossed-over to Product/Process. There were no questions or comments.

- August 13, 2003 Email Sent to Bonnie Johnson/Eschelon: Hi Bonnie, This email is in regard to your submitted CMP CR’s SCR063003-01 Flow through report made available to each CLEC in a timely manner. This long-term request is for the information in IMA on a real time basis, and SCR063003-01MN Flow through report made available to each CLEC in a timely manner with regular frequency (short term). In reviewing these requests and based on the discussion that took place on July 9th conference call, it has been determined that there really is no coding to be done for these, they look to be generation of reports. This results in these CR’s being crossed over to Product/Process during the August Systems CMP Meeting and the Impacted Release being revised from IMA to ‘Other’ for both of these CR’s. They will be included in the August Product/Process CMP Meeting distribution package, as well as the Systems distribution package. Shon Higer will attend the Product/Process Meeting to answer any questions in regard to this. If you do have questions prior to the CMP Meeting, please send them to me and I will assist in getting the answers for you. Thank you, Peggy Esquibel-Reed Qwest CRPM -- Systems

- CLARIFICATION MEETING - July 9, 2003 ATTENDEES: Bonnie Johnson (Eschelon), Stephanie Prull (McLeod), Julie Pickar (USLink), Jackie Diebold (USLink), Peggy Esquibel Reed (Qwest, Shon Higer (Qwest), Nicole James (Qwest), Berkley Loggie (Qwest), Kimberly Powers (Qwest), Deb Roth (Qwest) REVIEW CR DESCRIPTION: Peggy Esquibel-Reed (Qwest) reviewed the CR description: Qwest should make available a report for each CLEC that reports errors causing a flow through eligible order to drop from the flow through process. Qwest currently does not provide this data though it does have the data internally at Qwest. Qwest did provide the data at one time; however, in the report Qwest provided included those errors caused by Qwest’s required manual processes. Therefore, the report was of no benefit. Qwest should develop a report that will provide each CLEC information needed to prevent flow through eligible orders from dropping out of the flow through process. The report should contain only valid information. The report should not include that information that is a result of Qwest’s required manual and workaround processes. Expected Deliverable: Qwest will make available a flow through error report for each CLEC. Qwest will ensure the data is valid and does not include those flow through eligible errors that are a result of Qwest’s required manual processes. Long term - the data would be available in IMA on a real time basis. (Manual Solution CR created for short-term solution: SCR063003-01MN) CONFIRMED IMPACTED INTERFACE: IMA Common CONFIRMED IMPACTED PRODUCT’S: All DISCUSSION: Bonnie Johnson (Eschelon) stated that she would like the report to look like the jeopardy report and stated that it goes directly to the person who made the request, via a notification. Bonnie stated that she would leave it up to Qwest how to do the report. Shon Higer (Qwest) asked if the request is for a separate notification for the flowthrough errors. Bonnie Johnson (Eschelon) stated yes and that it would contain why order did not flow through. Shon Higer (Qwest) asked if the report is to be downloadable. Bonnie Johnson (Eschelon) responded yes. Bonnie Johnson (Eschelon) asked Stephanie Prull (McLeod) if the EDI report should be a report or real-time? Bonnie stated that would need something such as the PON. Stephanie Prull (McLeod) stated that for EDI, she would like a report. Bonnie Johnson (Eschelon) stated that the report should have a contact name. Bonnie Johnson (Eschelon) stated that the report would help in identifying how to send orders. Bonnie stated that if Qwest cannot prevent something from appearing on the report would like an indicator to flag that. Deb Roth (Qwest) asked that if the report is downloadable, is it to be daily and how long should the report be available? Bonnie Johnson (Eschelon) stated that she would like the report to be available for 2-weeks if it is a daily report or if the report is a weekly report, needs available for a month. Stephanie Prull (McLeod) agreed with Bonnie. Deb Roth (Qwest) stated that there could be more than one reason for the fallout and asked if the CLECs want to see all the incorrect fields? Bonnie Johnson (Eschelon) stated yes, if three fields are wrong, report the three fields. Bonnie Johnson (Eschelon) stated that the report is more critical for the GUI. There were no additional questions or comments. ACTION PLAN: This CR to be presented at the August Systems CMP Meeting. The call was ended.

CenturyLink Response

January 2, 2004

DRAFT RESPONSE For Review by CLEC Community and Discussion at the January 21,2004 CMP Product/Process Meeting

Bonnie Johnson Eschelon

SUBJECT: Flow through report made available to each CLEC in a timely manner. The long-term request is for the information in IMA on a real time basis. CR # PC063003-1X

This CR is asking Qwest to make available a CLEC-specific report of CLEC errors which cause a flow through eligible order to drop from the flow through process.

Qwest attempted to develop a mechanized solution to deliver an individual CLEC report as requested. Due to the complexity of the error messages that are received, and the variance in failure reasons that can occur within a single error message, Qwest has been unable to define a mechanized means in which to correctly tag specific error messages as CLEC caused. Furthermore, the requested Report would include fewer than 1% of flow-through eligible LSRs that have a CLEC-caused error.

In 2002, Qwest had provided to CLECs an ad-hoc manual report. The Report was manually created and provided during a time when the flow-through results were less robust and when system and process changes were undergoing additional improvements. Over the past year and a half, Qwest has made many improvements to its system and manual processes and more than 99% of LSRs containing CLEC created errors now receive fatal reject or error notifications. Qwest continues to enhance systems and introduce process changes to ensure LSRs are being submitted correctly in order to reduce all error conditions. Additionally, the Reject and Error Notification Process was implemented to report to the CLEC that there are one or more fatal or non-fatal errors on a LSR that is prohibiting either a LSR to be submitted into IMA, or is prohibiting orders to be created correctly. These notices currently provide an error reason and explanation.

Since Qwest already provides the information on an LSR by LSR basis and has resources available to the CLEC to help ensure that they submit LSRs correctly (i.e., the PCATs and reject and error notifications) Qwest is denying this request. Qwest sees no demonstrable business benefit in utilizing manual resources to report Qwest vs. CLEC caused errors for the small percentage of LSRs that did not have fatal reject or error notifications sent to the CLEC. Additionally, it is not economically feasible for Qwest to dedicate necessary resources to this effort when almost all CLEC caused reasons are already being provided on reject and error notifications.

Ellen McArthur Wholesale Markets Process Organization

Draft Response

August 13, 2003

SCR063003-01 Flow through report made available to each CLEC in a timely manner. This long-term request is for the information in IMA on a real time basis.

Based on information received during the Clarification Call (held July 9, 2003) and additional research, this CR will be crossed-over to Product/Process at the August CMP Meetings. There is no system coding to be performed for this effort.

Sincerely, Qwest