Wholesale: Products & Services

Open Product/Process CR PC062906-1 Detail

Description Of Change

Several End User customers need and request Dual Service with partial moves for a number of reasons. For example, a small business end user customer is moving just one department to a new location and it is necessary during this transition period that calls ring into both the new and old location

Expected Deliverables:

Eschelon is requesting the ability to request Dual Service for partial move requests.

Project Meetings

Susan Lorence-Qwest stated that this CR was implemented on 9/15/06 and asked if everyone was ok to close. There was no objection to closure.

9/20/06 Product/Process CMP Meeting

Mark Coyne - Qwest stated that this request was noticed on August 25th and became effective on September 15th. He said that the status will change to CLEC Test.

8/16/06 Product/Process CMP Meeting

Mark Coyne-Qwest stated that this CR was presented in the July Product/Process CMP Meeting. Becky Ferrington-Qwest stated that Qwest’s recommendation for this request is in line with discussion that took place with Eschelon in the clarification meeting. Becky reviewed the following proposed change for Partial Moves: This restriction is specific to requesting Dual Service and a Partial Move on the same LSR. However, if the end-user has multiple lines and wants to move only one of the lines with Dual Service, you can achieve this via 2-LSRs. First, request a deconsolidation LSR (ACT = N, Manual Indicator = Y, remarks describing the TN/s that you want to establish on a separate account) for the old location. Subsequently, submit a second LSR to do a full move of the account to the new address and establish the Dual Service. You can submit both LSRs at the same time, if you use a related purchase order number (RPON) on both and drop each for manual handling. The 2-LSR process described above is exclusive to simple deconsolidation and full move with dual service. Any other change activity (such as adding or removing features) associated to these requests should be made only on the Move request and will default to the intervals described in the Service Interval Guide (SIG) Kim Isaacs-Eschelon stated that this recommendation sounded good. Mark Coyne-Qwest stated that this CR will move to development.

7/19/06 Product/Process CMP Meeting

Kim Isaacs-Eschelon presented this change request. She said that Qwest should allow dual service on partial move requests. Eschelon is requesting the ability to request Dual Service for partial move requests. She said that the clarification call was held last week and that Qwest is looking at documenting a 2 LSR process.

Mark Coyne - Qwest stated that this CR will move to a presented status and that we will provide a response in the August CMP Meeting.

July 13, 2006 Clarification Meeting Introduction of Attendees: Kim Isaacs-Eschelon, Steph Prull-Eschelon, Becky Ferrington-Qwest, Joanne Ragge-Qwest, Carol McKenzie-Qwest, Anders Ingemarson-Qwest, Denise Martinez-Qwest, Lee Gomez-Qwest, Anne Robberson-Qwest, Chuck Anderson-Qwest, Lynn Stecklein-Qwest, Mark Coyne-Qwest, Sandy McGee-Qwest, Shirley Tallman-Qwest, Peggy Esquibel Reed-Qwest

Review Requested (Description of) Change: Lynn Stecklein-Qwest Reviewed the CRs description and asked Eschelon if they had additional information to share regarding this request. Kim Isaacs-Eschelon stated that this request was submitted because the end user customer is looking for a solution and to eliminate confusion. Becky Ferrington-Qwest stated that we generally don't allow for a partial move on the retail side. Becky said that we may have a solution that would involve using the existing process and revising the process that would require 2 LSRs instead of 4 LSRs. Kim Isaacs-Eschelon said that the this process may be a viable solution. Steph Prull-Qwest stated that this CR was issued as a Produc/Process and that the 2 LSR process eliminates the potential for system impacts. Becky Ferrington-Qwest stated that she would verify timing issues and LSR order types There were no additional comments or questions.

Establish Action Plan & Resolution Time Frame: Lynn Stecklein-Qwest stated that this CR is due for presentation at the July 19, 2006 Product/Process CMP Meeting, Qwest would internally review the request, and that Qwest would provide the response to the CR by August 16, 2006.