Wholesale: Products & Services

Open Product/Process CR PC062905-1CM Detail

Description Of Change

Revision submitted 7/27/05

Limiting or discontinuing the availability and applicability or functionality of an existing product or existing feature as a result of a tariff filing where no Wholesale customers are impacted.

Revision submitted 7/27/05

Revise existing Level 4 change category

Limiting or discontinuing the availability and applicability or functionality of an existing product or existing feature as a result of a tariff filing where no Wholesale customers are impacted.

Limiting the availability and applicability of an existing product or existing feature as a result of a tariff filing where no Wholesale customers are impacted.

Project Meetings

Lynn Stecklein - Qwest stated this CR is requesting to add a New Level 3 Change Category in Section 5.4.5 of the CMP Document and clarify wording on existing Level 4 Category. Lynn stated that a vote of ‘Yes’ will indicate a preference to add a new Level 3 change category in Section 5.4.4 and to revise the existing Level 4 change category in Section 5.4.5 of the CMP Document. She said that a vote of ‘No’ will indicate a preference not to add a new Level 3 change category in Section 5.4.4 and to revise the existing Level 4 change category in Section 5.4.5 of the CMP Document.

The vote was conducted: AT&T – Yes Eschelon – Yes Covad – Yes VCI – Yes Time Warner Telecom - Yes Sue Wright – XO Communications Qwest – Yes Velocity (e-mail vote) – Yes Action Communications (e-mail vote) – Abstain Sprint – Yes Rockynet – No

Lynn Stecklein - Qwest stated that incorporating a change into the Change Management Process requires unanimous agreement using the Voting Process. There were 9 ‘yes’ votes, 1 ‘abstain’ vote and 1 ‘no’ vote. Based on the results of the vote, this request will not be granted.

Liz Balvin - Covad asked if Qwest can’t determine would they automatically default to a Level 3.

Susan Lorence - Qwest said that the change to the process to add new process was not granted and that we will keep the current process. She said that CRs will be issued even for products not ordered. Susan said that we will continue to ask if we can do the change via a level 1 notice.

Jeff Sonnier - Sprint asked if the process could be modified that an explanation is needed when a ‘no’ vote is received.

Jill Martain - Qwest said that the change would require a unanimous decision to change the language.

Liz Balvin - Covad said that the voting process was discussed extensively in redesign. She said that the reason for the e-mail vote was so that the participants did not want to feel swayed with how they voted. Liz said that this might be a situation where a call to the CLEC is warranted.

Jill Martain - Qwest said that the best thing to do at this point is to close the CR and shorten the timeframe on an individual case basis.

7/20/05 Product/Process CMP Meeting

Jill Martain- Qwest presented this CR.

Becky Quintana - CO PUC questioned if this was also applicable to discontinuance of a product.

Jill Martain - Qwest, advised yes.

Becky Quintana - CO PUC stated that she didn’t believe that was clearly stated in the wording.

(Comments to minutes from Eschelon 7/27/05) Liz Balvin - Covad said that she was also concerned about the fact that the language did not state it included discontinuance.

Susan Lorence - Qwest, stated that we had used the wording that appeared on the level 4 notice and just added wording to the end of it to specify that it would be used when no Wholesale customers were impacted.

Jill Martain - Qwest agreed to clarify the wording to include the discontinuance of service as well and also advised we would add that clarification to the level 4 criteria as well

5.4.4 Level 3 Changes Level 3 changes are defined as changes that have moderate effect on CLEC operating procedures and require more lead-time before implementation than Level 2 changes. Qwest will provide initial notification of Level 3 changes at least thirty-one (31) calendar days prior to implementation. Level 3 Change Categories are: NC/NCI code changes Adding of new features to existing products (excluding resale) Customer-facing Center hours and holiday schedule changes Modify/change existing manual process Expanding the availability and applicability or functionality of an existing product or existing feature (excluding resale) Regulatory Orders that mandate a product/process change to be effective in twenty-one (21) days or more Limiting or discontinuing the availability and applicability or functionality of an existing product or existing feature as a result of a tariff filing where no Wholesale customers are impacted For any change that Qwest considers a Level 3 change that does not specifically fit into one of the categories listed above, Qwest shall issue a Level 3 notification.

5.4.5 Level 4 Changes Level 4 changes are defined as changes that have a major effect on existing CLEC operating procedures or that require the development of new procedures. Level 4 changes will be originated using the CMP CR process and provide CLECs an opportunity to have input into the development of the change prior to implementation. Level 4 Change Categories are: New products, features, services (excluding resale) Increase to an interval in Qwest’s Service Interval Guide (SIG) Changes to CMP New PCAT/Tech Pub for new processes New manual process Limiting or discontinuing the availability and applicability or functionality of an existing product or existing feature Addition of a required field on a form excluding mechanized forms that are changed through an OSS Interface CR (See Section 5.1) For any noticed change that Qwest considers a Level 4 change that does not specifically fit into one of the categories listed above, Qwest shall issue a Level 3 notification with an indication in the notification that Qwest believes the change should be a Level 4 change.