Wholesale: Products & Services

Open Product/Process CR PC062702-12 Detail

Description Of Change

Expected Deliverable:

Capture the critical information needed for DSL feature on a Centrex Plus/Centron line. Develop an interim process for the CLEC's to work with repair until that is done. Identify all existing DSL on CLEC's accounts when the fix is in place and populate the information needed in the systems. Identify any other Qwest product this may apply to.

Expected Deliverable:

Update Qwest systems to capture the critical information needed for DSL feature on a Centrex Plus/Centron line. Develop an interim process for the CLEC's to work with repair until that is done. Identify all existing DSL on CLEC's accounts when the fix is in place and populate the information needed in the systems. Identify any other Qwest product this may apply to.

Project Meetings

Mark Coyne-Qwest stated that Eschelon had been contacted regarding this CR and agreed to withdraw this request. This CR will now drop off the list. Bonnie Johnson-Eschelon nodded in agreement. This CR moves to Withdrawn status.

October 3, 2007 Email Sent to Eschelon: Thanks Bonnie. I will place the CR in Pending Withdrawal status; and do the formal withdrawal at the October CMP Meeting. Looking forward to seeing you.

- October 3, 2007 Email Received From Eschelon: Hi Peggy, Eschelon agrees to withdraw this CR per your request based on the fact that Qwest has made changes that provide Eschelon with this information. Bonnie Johnson Director Carrier Relations

October 3, 2007 Email Sent to Eschelon: Good Morning Bonnie, RE: PC062702-12 Update Qwest Back End Systems to Show DSL Feature Information for Repair This email is in regard to a CMP CR that Eschelon submitted, to Qwest, in June 2002, requesting DSL feature information. Attached to this email is a copy of that Change Request. In the 5+ years since this CR was submitted, there have been some changes. The Qwest DSL product was grandparented via PC110205-2 and as of January 28, 2006, Qwest offers Qwest DSL (transport only - no ISP) as a non-common carrier service via a commercial agreement only. Because Qwest DSL is no longer a product that can utilize the CMP Process, will Eschelon agree to withdraw PC062702-12? Thank you, in advance, for your prompt reply. Peggy Esquibel-Reed Qwest Wholesale CMP

12/18/02 December CMP Meeting Qwest Susie Bliss reported that the short-term process is working. The order volume does not justify mechanizing another solution. CLEC Community and Eschelon (Johnson) agreed to move this CR to Deferred Inactive status.

11/20/02 November CMP Meeting

Qwest (S Wells) indicated that the interim process was still functioning. Qwest has a request out to determine the magnitude of change that might be required. That information should be available soon. Qwest (S Wells) indicated that they were expecting some information back from Eschelon. Eschelon indicated that they had responded. Qwest clarified that they were still waiting for concurrence on the list of existing Centrex with DSL accounts. Eschelon indicated that they were having someone look over the list, and would be sending concurrence or additions as soon as possible. This CR will remain in Development status.

10/16/02 October CMP Meeting

Qwest (Wells) provided status on the four components of the CR. Only one component remains open. A response is due in mid October outlining a proposed mechanical solution. The implementation plan will be developed for early November. This CR remains in Development status.

09/18/02 September CMP Meeting Qwest (Bliss) this CR has three components:

1. The interim process: The interim process seems to be working well from a Qwest perspective. A handful of orders came in and have been processed using the interim solution. Eschelon (Bonnie) is aware of the interim process but hasn’t received any feedback from her personnel. Bonnie will use the orders provided by Susie to take back internally for feedback. The interim process is applicable to all CLECs submitting orders that fit the criteria.

2. Long term system solution: Exploration of a mechanized solution is ongoing.

3. Embedded base: This addresses the existing customers, the repair centers need to have the information available, this is not completed but the list of customers will be available soon.

Participants agreed that this CR will remain in "Development" status

08/21/02 - Auguast CMP Meeting Minutes Qwest (Bliss) indicated that the CR was still open. Qwest and Eschelon are ready to trial a manual process that was established on August 6th. On August 6th a request came in from Eschelon but Qwest was unaware the request was to trial this manual process. Qwest is assessing the feasibility of a mechanized solution. Eschelon is working on a forecast to determine if Qwest should pursue a mechanized solution. Meanwhile, Qwest has received a worksheet that identifies all existing DSL on CLEC's accounts and are working towards ensuring the Repair Center has the needed information. This CR was moved to"Development" status.

07/17/02 - July CMP Meeting Minutes: Eschelon (Johnson) reviewed the CR and indicated that the appropriate information does not show up in the repair systems. This problem is not experienced by Qwest Retail customers because Retail does not use DPA. DPA is not a problem in Western region. Qwest (Bliss) indicated that this was an issue that was being addressed by the DSL Swat Team.

7/10/02 Clarification Meeting

Attendees: Bonnie Johnson - Eschelon, Susie Wells - Qwest, Kit Thomte - Qwest, Cindy Schwartz - Qwest, Paulette Westerfield - Qwest, Dan Busetti - Qwest, Jean Novak - Qwest

Introduction of Attendees Introductions of the participants on the Conference Call were made and the purpose of the call discussed.

Review Requested (Description of) Change

Bonnie Johnson - Eschelon reviewed the change request. Currently when a CLEC orders the DSL feature on a Centrex Plus or Centron line, the order can be processed and installed but the critical information does not flow through to repair. The result is an inability to get a customers DSL service repaired once installed.

She also said that this problem only applies to the Eastern and Central Regions only.

Confirm Areas and Products Impacted Bonnie Johnson said that the Products impacted are Resale - Centrex Plus/Centron and UNE-P Centrex Plus/Centron

Confirm Right Personnel Involved Susie Wells will be the SME at this time.

Identify/Confirm CLECs Expectation Bonnie Johnson confirmed that Eschelon would like Qwest to develop an interim process that would capture the critical information needed for the DSL feature on a Centrex Plus or Centron line and provide the information to repair.

Identify any Dependent Change Requests Lynn Stecklein advised Bonnie Johnson that Qwest has determined that this change request will be handled as a Product/Process CR. Bonnie Johnson asked why this would not be considered a system request and Lynn Stecklein said that the CLECs do not have access to the interface/system impacted. The interface impacted is internal to Qwest.

Establish Action Plan (Resolution Time Frame) Lynn Stecklein will create a Product/Process CR. This CR will comply with the CMP Product/Process CR process and is eligible for presentation at the appropriate July Monthly CMP meeting

CenturyLink Response

December 10, 2002

Bonnie Johnson Senior Manager ILEC Relations Eschelon

SUBJECT: CR PC062702-12 Update Qwest back end systems to show DSL feature information for Repair

When we discussed this during last month’s CMP meeting, there were two outstanding issues. Those issues and their current status is as follows: 1. What was the long term implementation plan? Current status: we received the estimate for the system changes and the benefits do not outweigh the expenses at this time due to the low volume of orders. We recommend moving this to an inactive deferred status and if the volume of orders get in the range of 400 orders, we would reopen the CR at that time. The existing process that we implemented July 29, 2002 does fulfill the requests of this CR and we have not encountered any problems with the new process. 2. We needed concurrence from Eschelon on the list of existing Centrex with DSL accounts. Current status: Qwest has received confirmation from Eschelon that the embedded base of accounts is in agreement between the two companies.

Given the above, Qwest is recommending that we defer this CR pending a change in order volumes and would like to discuss this during the December CMP meeting.

Sincerely,

Susie Bliss Director Process Management Qwest

-- October 3, 2002

Bonnie Johnson Senior Manager ILEC Relations Eschelon

SUBJECT: CR PC062702-12 Update Qwest back end systems to show DSL feature information for Repair

There are four pieces to the CR. They are: Capture the critical information needed for DSL features on a Centrex Plus/Centron line. Develop an interim process for the CLEC's to work with repair until that is done. Identify all existing DSL on CLEC's accounts when the fix is in place and populate the information needed in the systems. Identify any other Qwest products this may apply to.

The CR is still open. The current status is as follows: Open - Qwest is currently investigating potential implementation of a long term mechanized solution. An automated system solution is still in discovery. Qwest has less than 20 occurrences of the service requirement, both from correction to the embedded base and new service activity. We expect to have system recommendations by October 18 and an implementation plan by November 1, 2002.

Closed - Qwest has developed a manual process by which Qwest's repair personnel will have access to the information they need to take repair reports on DSL service provided with Resold/UNE-P Centrex Plus and Resold/UNE-P Centron. After an order completes in the SOP, Qwest's personnel will manually intervene to stop the order processing before the order posts in CRIS. The repair record is automatically created based on the way the order is written following the manual process. The manual process after the fact is only to get the order to post correctly to generate an accurate CSR. We have successfully trialed the manual process on eight orders that have been submitted by Eschelon.

Closed - Qwest has identified all accounts that required updated repair records, and has issued orders to correct those records effective September 27, 2002.

Closed - This situation is unique only to Central and Eastern Region Resold and UNE-P Centrex and Centron.

Sincerely,

Susie Bliss Director Process Management Qwest

August 13, 2002

Bonnie Johnson Senior Manager ILEC Relations Eschelon

SUBJECT: CR PC062702-12 Update Qwest back end systems to show DSL feature information for Repair

There are four pieces to the CR. They are: Capture the critical information needed for DSL features on a Centrex Plus/Centron line. Develop an interim process for the CLEC's to work with repair until that is done. Identify all existing DSL on CLEC's accounts when the fix is in place and populate the information needed in the systems. Identify any other Qwest products this may apply to.

The CR is still open. The current status is as follows: Open - We are pursing a system solution to capture this information. We are looking at a few possible solutions and will report the current status at the next CMP meeting. Open - Qwest has developed a manual process by which Qwest's repair personnel will have access to the information they need to take repair reports on DSL service provided with Resold/UNE-P Centrex Plus and Resold/UNE-P Centron. After an order completes in the SOP, Qwest's personnel will manually intervene to stop the order processing before the order posts in CRIS. At that time, Qwest personnel will add the appropiate repair organization information to the order. Finally the order will be released to continue through its normal processing and posting to CRIS. We will trial the interim process with Eschelon. Open - Qwest is still looking at how we would identify these accounts and ensure the Repair Center has the needed information. Closed - This situation is unique only to Central and Eastern Region Resold and UNE-P Centrex and Centron.

Sincerely,

Susie Bliss Director Process Management Qwest