Wholesale: Products & Services

Open Product/Process CR PC062602-1 Detail

Description Of Change

While there is a process in place to be able to submit CLEC to CLEC reuse of facilities orders without providing circuit ID information, 90% of the orders submitted by Allegiance since late May 2002 are being rejected for various erroneous or unclear reasons regarding the circuit ID information. (I will be addressing that issue in a separate change request.) Allegiance believes that having this additional capability, will greatly enhance our ability to get reuse orders successfully processed and in a more timely manner.

Expected Deliverable:

A process for CLECs to be able to request Circuit IDs up front for CLEC to CLEC reuse of facilities orders that is in parity with Retail’s capability to get such circuit IDs before placing a reuse order for UNE DS0 loops.

Project Meetings

09/18/02 September CMP Meeting Qwest reviewed its draft response and summarized the September 4th conference call with Allegiance, walking through Raw Loop Data Tool. When the end user location was a single tenant address the circuit ID was produced. When the end user location was a multi-tenant address, the circuit ID was produced when the suite number was included and when the suite number was in PREMIS database. Allegiance appreciated the assistance with RLD, and, said that providing the circuit ID will get migration orders through the first time with fewer rejects. This CR will stay in development status while determining the tool for CLEC’s to obtain circuit IDs is identified. Eschelon asked if Qwest is not able to come to a systems solution, would a single point of contact be implemented for CLEC’s. Qwest responded that such a solution may be entertained but it was more likely that a mechanized process would be identified.

-- 08/21/02 - August CMP Meeting Minutes: Qwest reviewed its draft response. Allegiance would like to walk through on the phone with Qwest and use Raw Loop Data Tool. Eschelon asked how to identify which CLEC owns the circuit. Qwest stated that the RLDT will provide the circuit ids and that retail and CLECs rely on Qwest Wholesale to identify the local provider. Allegiance indicated they would like to move this CR into development.

07/17/02 - July CMP Meeting Minutes: Allegiance presented their Change Request. Qwest stated that current tools will be reviewed for their capability to look at curcuit IDs in conjunction with end user addresses, including specific addresses that have suite numbers. CR status is clarification

Time/Date: 9:00 a.m. (MDT) / Monday, July 8, 2002 Place: Conference Call Conference: TEL: 877.521.8688 Call-In No: CODE: 7901848 CR No: PC062602-1" Circuit IDs on CLEC to CLEC Reuse of Facilities orders"

Attendees: Terry Wicks, Allegiance Russ Urevig, Qwest Neil Houston, Qwest Bob Mohr, Qwest Michael Keegan, Qwest

Introduction of Attendees Attendees introduced. Review Requested (Description of) Change Description: Allegiance wants the capability to get CLEC circuit ID information from Qwest on UNE DS0 loops prior to submitting a CLEC to CLEC reuse of facilities order. If Qwest Retail wants to reuse facilities when porting a customer from a CLEC back to Qwest, they have the capability to "look up" circuit ID information. Qwest Retail does not have to get this information directly from the CLEC, thus the ability to access circuit ID information speeds up their process of submitting orders to Wholesale and eliminates rejects for "bad or missing" circuit IDs. Giving the CLECs a process to obtain CLEC circuit ID detail up front for reuse orders, will allow the CLECs the same parity in submitting accurate orders in a timely manner. This capability will also allow more frequent use of the CLEC to CLEC reuse of facilities process. In many instances, some CLECs that are loosing a customer will not provide circuit ID information to the winning CLEC, thus inhibiting the process of reusing the facilities. When facilities are not reused and the CLEC submits new loop orders, the results may be held orders for lack of facilities. Also installing new loops is much more expensive.

While there is a process in place to be able to submit CLEC to CLEC reuse of facilities orders without providing circuit ID information, 90% of the orders submitted by Allegiance since late May 2002 are being rejected for various erroneous or unclear reasons regarding the circuit ID information. (I will be addressing that issue in a separate change request.) Allegiance believes that having this additional capability, will greatly enhance our ability to get reuse orders successfully processed and in a more timely manner.

Discussion: Allegiance stated they cannot force a CLEC to provide circuit ID information. Allegiance is dependent on Qwest to provide this information. Reuse of facilities benefits both the CLEC and Qwest. Qwest stated that the current tools will be reviewed for their capability to look at circuit IDs in conjunction with end user addresses. Confirm Areas & Products Impacted Areas Impacted: Ordering, Provisioning Products Impacted: Unbundled Loop, UNE Loop Confirm Right Personnel Qwest confirmed the correct personnel were on the call.

Identify/Confirm CLEC’s Expectation A process for CLECs to be able to request Circuit IDs up front for CLEC to CLEC reuse of facilities orders that is in parity with Retail’s capability to get such circuit IDs before placing a reuse order for UNE DS0 loops. Identify any Dependent Systems Change Requests None Establish Action Plan (Resolution Time Frame) Allegiance can present this Change Request to the CLEC community at the July Product/Process CMP meeting scheduled for July 17 Qwest will issue draft response to this Change Request by Aug 14 (one week prior to the Aug 21 CMP meeting). Qwest will discuss the draft response at the Aug 21 CMP meeting.

CenturyLink Response

Lori Mendoza LEC Account Manager Allegiance Telecom

SUBJECT:Qwest’s Change Request Revised Response - CR # PC062602-1 Circuit IDs on CLEC to CLEC Reuse of Facilities orders

At the September CMP meeting, Qwest agreed to continue to research the issues, to determine the most suitable path forward in determining circuit ID information to allow the CLECs the ability to get circuit ID information on DSO type loops for CLEC to CLEC migrations.

Qwest has reviewed the current process of obtaining loop circuit ID’s using the Raw Loop Data (RLD) Query for CLEC to CLEC migrations. We find the tool meets the needs of the change request to provide CLECs a process to obtain Loop Circuit ID details for reuse orders. To clarify, the RLD Query can be used as follows: - Enter a valid address, this must be suite or unit specific if address is multi-tenant. - If address is valid, RLD will provide information on all working TN’s or circuits. - If no matches are found for a specific address, RLD will return a message indicating no information found.

When no circuit information is found, proceed with submitting the LSR and Qwest will determine the circuit and migrate the end user as requested.

The current process provides parity with migrations between Wholesale CLEC to CLEC migrations and migrating end users back to Qwest Retail. The work performed, the results and the responses are handled in the same manner between Retail and the CLECs

LSRs for CLEC to CLEC migration do not require that the Circuit ID field be populated. - Qwest will accept the requests for migration without circuit information. - Qwest will research and determine the circuit or circuits at that address. - If the Loop Circuit ID cannot be determined, Qwest will provide a standard remark associated with the reject of a migration request as follows:

1. When Qwest finds the circuit at the requested address is NOT the same type of circuit to which the migrate has been requested, the comment remark associated with this will read: Circuits at requested address do not match the type of circuit indicated on the LSR for migration. The circuits found are (ex. LX-N or AD--, HCE-, etc).

2. Multiple circuits are found at the requested address: If the quantity of circuits at the address do not match the quantity of lines migrating, as indicated on the LSR, Qwest will use the OLSP information provided by the CLEC to try to determine which services will be migrated. It is very important that the CLEC indicate who the OLSP (old local service provider) is when requesting migration because this will aid in determining whether multiple circuits are really an issue. Qwest will provide these comment remarks for the reject: Multiple circuits have been identified at request address, circuits are currently not those of the indicated OLSP or Multiple circuits have been identified for the OSLP but do not match the number of loops requested for migration.

3. Qwest has searched all available records to identify circuits at the end user address, but was not able to identify circuit for migration: Qwest will review all data on the LSR to obtain circuits to be migrated. Additional data that is recommended to aid in the migration request are: the TN that is being ported to the NLSP’s (new local service provider) switch and the name of the OLSP. If Qwest can not find the circuits, the following comment remarks will be provided on the reject: Qwest has searched for circuits at the requested address, using the end user name, address, OLSP, and TN provided. Qwest can not find circuits, please verify data on LSR for accuracy.

- The CLEC should review the reject remarks, validate any issues in question, and re-submit the LSR once the information is found and the LSR is corrected. - Qwest provides a method to escalate questions on rejects or clarification on remarks for rejects.

Sincerely,

Russ Urevig Senior Process Analyst Wholesale Service Delivery