Wholesale: Products & Services

Open Product/Process CR PC060210-1 Detail

Description Of Change

Project Meetings

Kim Isaacs – Integra said she completed the updates and is OK to close.

Mark Coyne – CenturyLink said the CR would be moved from CLEC test to Completed.

6/15/11 Product Process CMP Meeting Mark Coyne – Qwest relayed that final notice had been sent on May 17, 2011 with an effective date of June 13, 2011. He said the CR was in CLEC test and Qwest would like to move it to Completed.

Kim Isaacs – Integra said she had some questionnaire updates to complete and requested Qwest leave the CR open.

Mark Coyne – Qwest said the CR would be revisited in July.

5/18/11 Product Process CMP Meeting Mark Coyne – Qwest relayed that Paulette Hauck-Qwest reviewed the final draft of the updated questionnaire at the end of the Product Process and Systems meeting in April and that the notice was sent with a Powerpoint doc and a document with a link to the questionnaire that was reviewed. Mark relayed that the implementation is planned for June 13, 2011 and there will be one day, June 10th, when no updates can be made to allow for the implementation.

4/20/11 Product Process CMP Meeting Mark Coyne – Qwest relayed that Paulette Hauck will be providing a detailed review of the updated questionnaire at the end of the systems meeting. A document is on the calendar that links to the Questionnaire. Mark said Qwest would like to send the notice as a level 2 notice if all goes well during the review.

[At the end of the System Mtg] Paulette Hauck – Qwest then walked through a draft version of the Resale Questionnaire. The draft version of the Questionnaire was available via the link on the Wholesale calendar entry for the meeting at http://wholesalecalendar.qwestapps.com/detail/290/2011-04-20 . Paulette reviewed each section of the draft Questionnaire and pointed out the changes compared to the current version including identifying the new sections and where they may have moved from as compared to the previous version of the questionnaire; she talked about new data fields and new features. (4/26/11 Updates received from Integra in CAPS) PAULETTE INDICATED THE RSID WOULD BE COMPLETED BY QWEST, MULTIPLE ACNAS WOULD BE ALLOWED AND QWEST WAS ELIMINATED SECTION G5 THE QWEST CONTRACT NUMBERS. There will be no change to the login. QWEST WILL BRING OVER THE OLD DATA INTO THE NEW FORMAT. Paulette said there is an option to print the questionnaire or individual section or subsections. At the end of the section review, Paulette said once implemented, there was no requirement to fill in the questionnaire right away; it could be filled in as needed. Paulette said if we go with a level 2 notice around the first of May, we would have a May 21 effective date but the suggested approach was to go with a June 1 effective date.

(4/26/11 Updates received from Integra in CAPS) KIM ISAACS – INTEGRA, DURING QWEST WALK THROUGH OF THE DRAFT ASKED A NUMBER OF QUESTIONS. KIM ISAACS – INTEGRA INQUIRED ABOUT THE IMPORTANCE OF THE PRODUCT SECTION (P.1 AND P.2). PAULETTE INDICATED THESE SECTIONS ARE ONLY IMPORTANT IF YOU ARE A NEW CLEC OR ROLLING OUT A NEW PRODUCT. KIM ISAACS – INTEGRA STATED SHE HEARD THAT QWEST WAS GOING TO ADD COMMINGLING AS A PRODUCT ON THE QUESTIONNAIRE BUT DIDN’T SEE THE COMMINGLING IN THE REVISED QUESTIONNAIRE. PAULETTE HAUCK – QWEST INDICATED THAT NO ONE HAD APPROACHED HER TO ADD COMMINGLING AS A PRODUCT ON THE QUESTIONNAIRE JULIA REDMAN-CARTER – PAETEC STATED SHE DIDN’T SEE LMC WITH UNE MUX EITHER AND STATED SHE WAS CONCERNED THAT IF THE PRODUCT WASN’T ON THE QUESTIONNAIRE THERE WOULD BE ISSUES WITH PRODUCT AVAILABILITY. PAULETTE HAUCK - QWEST REPEATED THAT FOR CLECS ALREADY DOING BUSINESS AND ORDERING THE PRODUCTS THE QUESTIONNAIRE ISN’T REALLY IMPORTANT. NOTHING BAD IS GOING TO HAPPEN IF A PRODUCT ISN’T SELECTED ON THE QUESTIONNAIRE. PAULETTE HAUCK – QWEST MOVE TO SECTION B.2 AND INDICATED QWEST IS HOPING AT ADD THE TAX EXEMPTION FORMS TO THE QUESTIONNAIRE ON A FUTURE UPDATE. JULIA REDMAN-CARTER – PAETEC ASKED IF THE FORMS WOULD CONTAIN THE SAME LANGUAGE AS TODAY PAULETTE HAUCK – QWEST STATED YES KIM ISAACS – INTEGRA POINTED OUT THAT THE VIEW BILLING CONTACTS POP UP DOES NOT STAY OPEN LONG ENOUGH TO VIEW THE CONTACT INFORMATION. PAULETTE HAUCK – QWEST STATED SHE COULD FIX THAT. PAULETTE HAUCK – QWEST INDICATED THAT IN SECTION B.4 QWEST ADDED A NEW BAN FIELD. KIM ISAACS – INTEGRA STATED THAT NEW BANS ARE GENERATED QUITE FREQUENTLY AND ASKED WHAT QWEST’S EXPECTATIONS FOR NEW BAN FIELD ARE. PAULETTE HAUCK – QWEST STATED THAT QWEST WOULD PREFER IN NEW BANS WERE ADDED TO THE QUESTIONNAIRE BUT NOTHING BAD WILL HAPPEN IF THE BANS ARE NOT ADDED. PAULETTE HAUCK – QWEST REVIEWED THE NEW ABW.1 SECTION KIM ISAACS – QWEST ASKED QWEST IF THEIR EXPECTATIONS FOR THE NPA/NXX FIELD HAD CHANGED PAULETTE HAUCK – QWEST STATED THAT THERE WAS NO CHANGE IN QWEST’S EXPECTATIONS. PAULETTE HAUCK – QWEST STATED THE OLD OPERATOR SERVICES QUESTIONNAIRE HAD BEEN INCORPORATED INTO THE ELECTRONIC QUESTIONNAIRE AND THE CLECS WOULD HAVE TO COMPLETE THE NEW SECTIONS OD.2 – OD.7

Julia Redman-Carter – PAETEC said she wanted to further consider the level 2 notice approach to determine if there was any objection and would let Qwest know by Friday.

Paulette Hauck – Qwest said she would leave the draft questionnaire website up a couple of weeks. Any questions around the questionnaire should be sent to the CMPCR mailbox.

3/16/11 Product Process CMP Meeting Mark Coyne – Qwest relayed that Paulette Hauck had been preparing to provide a detailed review of the updated questionnaire but there have been some technical problems with a URL or screen print file that was to be made available. Paulette Hauck then relayed the problems with the link have just been resolved. The plan is to conduct the Questionnaire review at the end of the System Distribution package review.

At the completion of the 3/16/11 System Review meeting: Susan Lorence – Qwest relayed that there was a document posted to the calendar entry that has a link to the test location for the questionnaire review.

There was then discussion on whether to proceed with Paulette Hauck’s review of the CLEC Questionnaire updates. It was determined based on CLEC schedules that the review would be delayed and a separate Ad hoc call established.

2/16/11 Product Process CMP Meeting Mark Coyne – Qwest relayed that the development team is still working on the updates that were reviewed in the December CMP meeting. Paulette Hauck is preparing to provide a detailed review of the updated questionnaire before the next CMP meeting, probably early March. If everything looks good during the ad hoc review, we would propose in the March monthly meeting that we go move forward with a Level 2 notification. Mark asked if there were any questions. There were none.

1/19/11 Product Process CMP Meeting Mark Coyne – Qwest relayed that this CR was presented a couple of months ago and an ad hoc meeting was held following the December meeting. Paulette Hauck and the development team are continuing to work on the Questionnaire updates. The best estimate for implementation is the mid March time frame.

Bonnie Johnson – Integra asked if this update is going to include identifying to the CLEC what the changes are so the CLECs don’t have to spend a ton of time reviewing it.

Paulette Hauck – Qwest asked if Bonnie was asking about the escalation worksheet.

Bonnie Johnson – Integra apologized and said yes.

Mark Coyne – Qwest indicated that this is actually the CLEC Resale Questionnaire discussion and that if necessary, we can talk later about the escalation worksheet question. Mark said the Questionnaire changes will be laid out in a notice and asked if there were any other questions. There were none.

12/15/10 Product Process CMP Meeting Mark Coyne – Qwest relayed that last month we announced that we would have an ad hoc meeting around November 30. We decided to address this as part of the CMP meeting so it will be covered at the conclusion of the Systems package. Mark said if attendees are interested in providing input on that questionnaire, they should stay on the line after the Systems package is completed. Mark relayed there a PowerPoint document attached to the calendar that will be covered as part of that review plus a link to a blank questionnaire.

12/15/10 Systems Meeting Mark Coyne – Qwest said Paulette Hauck will review a PowerPoint document that is available on the calendar http://wholesalecalendar.qwestapps.com/detail/260/2010-12-15 associated with the Questionnaire CR.

Paulette Hauck – Qwest said almost two years ago, Qwest mechanized the Word document version of the Questionnaire. The approach was to mechanize it as cleanly as possible to make the transition easier. Paulette said the plan was to come back at a later date and update it further so that we are not asking for data that is really not needed anymore or that we do not have to call to get the data that we need, and to improve the clarity of the document. This is Phase II of the online Questionnaire to clear up some of the issues. Paulette said Qwest has been working on the changes that we believe need to be made to help us better serve the CLEC community and that she wants to review those and appreciates any ideas as each section is reviewed. Paulette said Qwest will consider each idea and if it can be done, we will unless there is a problem with the idea that makes it physically impossible or if there is a issue with programming or production. Paulette said she would like this to be a discussion and to ask questions as she reviews each section. The PowerPoint document is intended to provide how we are going to reorganize the questionnaire and what sections are changing.

Paulette Hauck – Qwest then reviewed the Overview page and each of the planned changes identified there. She asked if there were any questions about where we are going with the questionnaire and there were none.

Paulette Hauck – Qwest then reviewed the change in the order of the Questionnaire which is because some sections were merged and some were split into multiple sections. Paulette then reviewed the pages associated with the individual sections and the planned changes. Paulette asked if there were any questions in regard to the General section and there were none.

Paulette Hauck – Qwest reviewed the Product section which is a new section and discussed where the data was coming from.

Kim Isaacs – Integra asked if Qwest was going to require revenue amounts even if a customer is already doing the product.. Kim said today it is a requirement that you put something in that field. Paulette Hauck – Qwest said only if you are going to do the product. Paulette said you could put a buck in there. If you are already doing it with us, Qwest knows that. Paulette said when you put in a new product to include a reasonable amount of revenue there.

Bonnie Johnson – Integra asked if the interconnection agreement requires the revenue numbers to be provided.

Paulette Hauck – Qwest indicated only so we can build a BAN number and said she would have to talk to the Contract people since she was not familiar with the contract language. Paulette said if a customer is going to purchase a product from us, if an estimated revenue amount is not provided, we cannot build a BAN number. She did not know whether the contract requires it or not but can find out that answer. Paulette clarified that for those that have completed an online questionnaire, the intent is to move all data to the new version. No re-input will be required unless a new product is included that has not already been identified.

Paulette Hauck – Qwest reviewed the changes planned for the next section is billing. This is a section that was broken out so it is better identified and clearer in regard to various outputs. Paulette asked if there were any questions in regard to this section and there were none.

Paulette Hauck – Qwest reviewed the PAP section which is a new section but not new data and the TAP section which was part of the General section which was moved to its own section. Paulette said the issue with this section is that it requires an electronic signatures which is difficult so at this point, it remains as it is today. Paulette then reviewed the Output data section changes which will just be about output now. Paulette said the Loss and Completions section is generally been rewritten and reviewed the planned changes there. She asked if there were questions and there were none.

Paulette Hauck – Qwest reviewed the remaining changes to the Output sections and then reviewed the new Network section and the section titled Access/Billable Worksheet section. There were no questions about these sections. The next section reviewed was the new section Data Input which Paulette said she is still trying figure out the name. This will be a new section to complete. The next sections reviewed were the Resident and Business Account Information, Directory Publisher and Operator Services/Directory Assistance sections. Paulette said the remaining section is the Information section; no input is required in this section, it is helpful information.

Paulette Hauck – Qwest said we have provided a Submit to Qwest button to clear up any confusion with the previous submit process. The last section is the Print section which provides a draft view of the print section will look like and also provides an idea of the type of physical changes in the planned Questionnaire updates. Paulette asked if there were any questions and or input on what was being planned and there were none.

Mark Coyne – Qwest said this is an opportunity to provide Paulette input.

Susan Lorence – Qwest suggested if there are questions or comments that these be submitted to the CMPCR mailbox.

Mark Coyne – Qwest indicated that would be fine.

Paulette Hauck – Qwest relayed that the team is in the middle of drafting the GUI and that hopefully within the next 30 days, there would be a GUI to review. This could possibly occur via a conference call. Paulette said she hoped Qwest is on the right path with these changes which is no small undertaking to mechanize and then to make these changes.

Mark Coyne – Qwest thanked Paulette and reminded those on the call to submit any questions to the CMPCR mailbox and we will get them to Paulette for review. Mark asked if there were any other final comments. There were none.

11/17/10 Product Process CMP Meeting Mark Coyne – Qwest relayed that last month we indicated that there would be an ad hoc meeting set up the first part of November. That was pushed out and is currently scheduled for November 30. A notice will be going out the end of this week for that meeting. The current plan is to try and get this implemented in mid to late January.

10/20/10 Product Process CMP Meeting Mark Coyne – Qwest indicated that Paulette has scheduled an ad hoc on November 4, 2010 to review the planned questionnaire updates. Based on the outcome of meeting, Qwest is looking at implementing this in mid to late December or possibly January. Mark asked if there were any questions. There were none.

09/15/10 Product Process CMP Meeting Mark Coyne – Qwest indicated that this was presented a couple of months ago by Paulette Hauck. Per discussion with Paulette, the ad hoc meeting will likely be in early October. Mark said this work was placed on hold due to other priorities. The current plan is for implementation in the November or December timeframe.

08/18/10 Product Process CMP Meeting Mark Coyne – Qwest indicated that Paulette Hauck originally presented this CR. An August ad hoc meeting was planned but this is being put off until September. Mark relayed that implementation is still planned for the November timeframe. Mark questioned whether there was any preference for setting up a separate ad hoc meeting or combining the review of the updates to the Questionnaire with the CMP meeting next month. He asked if anyone was opposed to covering this in the CMP Meeting. No one was opposed.

07/21/10 Product Process CMP Meeting Mark Coyne – Qwest indicated that Paulette Hauck - Qwest is currently working on proposed changes and that we will be setting up an Ad Hoc meeting during the August timeframe.

06/16/10 Product Process CMP Meeting Mark Coyne – Qwest indicated that this was a new CR submitted by Qwest.

Paulette Hauck – Qwest indicated that what we are planning to tighten up the CLEC/Resale Questionnaire. We will be adding some fields for additional data that will help when requesting Qwest to create new BANs or new products. Paulette relayed that we will be reorganizing the questionnaire and re-sectioning it due to the growth of document from 11 pages to the current 25 pages in length. We have had feedback from CLECs asking for additional pieces. The biggest issue is the print function for page print and an entire document print. Qwest has gone through the initial data gathering and we are now doing initial planning for programming. The plan is to go live with the new questionnaire in the October/November time frame. Paulette relayed that if customers have already completed a questionnaire, they will not have to complete another one. The data will be moved over to the new version. New fields will be empty and the next time a customer goes in, those fields will need to be populated.

Bonnie Johnson – Integra asked if Qwest was going to give CLECs the option to review the changes.

Paulette Hauck – Qwest relayed that yes but we have just finished gathering data internally and just have the raw data now. We on working on Section I but it is not complete yet. Paulette relayed that the plan is to have meetings with the CLECs and that will probably happen in August. Paulette said she has been receiving feedback from customers over the 12-16 months that is being considered.

Mark Coyne – Qwest reiterated that sometime in August there will be external meetings with CLECs to go through questionnaire before update is posted for comment.

Paulette Hauck – Qwest indicated that this is the plan. We want to find out what parts are confusing and if we are asking the correct questions and if it is in the correct format. This will help Qwest so that we can process updates faster and eliminate all the phone calls.

Bonnie Johnson – Integra relayed that this sounds good and that she was glad to hear that data will be carried over to new form. Bonnie relayed that it still seems to be a challenge to get information in the right place. This will assist Qwest personnel in getting data to the correct place.

Paulette Hauck – Qwest indicated that she will own questionnaire going forward. Paulette relayed she can get with the right people to make it a cleaner process.

Bonnie Johnson – Integra relayed that this sounds good.

Mark Coyne – Qwest asked if there were any other questions. There were none.