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Open Product/Process CR PC060204-1 Detail

Description Of Change

Project Meetings

CenturyLink Response

Originator: Rea, Ervin

Originator Company Name: AT&T

Owner: Graham, Denny

Director:

CR PM: Harlan, Cindy

AT&T requests the ability to request that the ability be given to request and receive "Tone on the Line" for maintenance issues in an effort to locate the correct pair in a Demarc.

Expected Deliverable:

When AT&T, or it's designated vendor, is trying to locate the correct pair to connect a customer from the Demarc to CPE they would request that a tone be placed on the line. The expected result of this action will reduce the number of requested vendor meets, the number of trouble tickets being issued to request a "Tag and Locate". By having Tone on Line a customer's vendor can better isolate any troubles that may occur from the Demarc to CPE and or inside wire. The expected result will be a savings in resources and cost by both the CLEC and Qwest.

Date	Action	Description
6/2/2004		CR Submitted
6/2/2004		CR Acknowledged
6/7/2004		Contacted Ervin Rea - ATT on vacation until 6-14 - lwtc to set Clarification meeting for 6-15
6/15/2004		Held Clarification call
6/16/2004		June CMP Meeting notes will be posted to the project meeting section
7/14/2004		Emailed response to ATT
7/21/2004		July CMP Meeting notes will be posted to the project meeting section
8/10/2004		Posted resposne to database and sent response to CLEC
8/16/2004		August CMP meeting mintues will be posted to the database
7/27/2009	Status Changed	Status changed to Crossover

8/16/04 CMP Meeting Mintues Denny Graham – Qwest advised we are still reviewing the impacts from this CR. We have determined there are system impacts so we will cross this CR over to systems. Stephanie Prull – Eschelon asked what systems are impacted. Denny advised this is still under review, but CEMR and Mediacc are systems that have been identified at this point. This CR will cross over to systems. This CR will move to Closed Status.

July 21, 2004 CMP Monthly Meeting Notes: Denny Graham – Qwest reviewed the response and advised that Qwest is looking at the process and products impacted. Qwest will move this CR to Evaluation status. We will provide an updated status in August.

June 16, 2004 CMP Monthly Meeting notes: Kit Thomte – Qwest explained that we have had some difficulty with our conference bridge numbers. We have contacted our service provider and they are correcting the problem. Bonnie Johnson – Eschelon advised she understands it was a problem with the bridge, and not that it was posted incorrectly on the calendar. Cindy Macy – Qwest apologized for the confusion and explained that she contacted the originator of the CR to provide a different call in number, but did not think to contact any other CLECs. Bonnie advised that is okay as she understands the issue. Bonnie suggested in the future though, if CLECs are having trouble connecting to conference bridge numbers that they should page the Project Manager. The CLEC community agreed that would be a good solution.

Ervin Rea – ATT presented the CR. Ervin explained that 10% of their trouble tickets are to tag and locate a loop at the DMARC or NID. This CR is asking for the ability to request when needed an identification tone be placed on the line. This would allow the CLEC to locate the line that they need to provision or repair without Qwest having to send a truck out to tag the line. This should apply to UNE – Loop, UNE-P and EEL products. Bonnie Johnson – Eschelon advised that she would like to include all UNE-P including Resale products as Eschelon experiences this issue a lot also. Bonnie advised that all POTS orders are dropping to manual handling asking for a tag. Eschelon’s statistics for this issue are similar to ATT. Ervin Rea – ATT said he has forward SBCs ‘Tone on line’ process to Cindy Macy at Qwest. Ervin advised there is a system or center to contact to request the tone be placed on the line. We talked with Service Management and they advised that there is not a process available to the CLEC at this time. We know it is available to Qwest. John Berard – Covad advised it would be best to mechanize this type of activity and not have to call a center. This CR will move to Presented Status.

Clarification Call - PC060204-1 Tone on Line June 15, 2004 1:30 – 2:30 p.m.

In attendance: Ervin Rea – ATT Denny Graham – Qwest Cindy Macy – Qwest

Ervin Rea – ATT reviewed the CR. Ervin explained that 10-12% of the trouble tickets that ATT issues to Qwest requests that a technician goes out to tag and locate the cable pair. This CR requests that an identification tone is placed on the line so the ATT technician can locate the line themselves. This eliminates the need to have Qwest dispatch a truck to locate the DMARC/NID. Ervin said this should reduce the trouble ticket volume by 10-12 % and save resources. Ervin advised he has talked with the other CLECs and they also support this CR. This will reduce the cost that CLECs pay to Qwest for a truck roll. Ervin advised that he understands that Qwest provides this ability to Qwest technicians. Ervin advised he is not sure of the process, but a Central Office technician could put the tone on the line.

Cindy Macy – Qwest asked Ervin what products is he requesting this service on. Ervin advised it would be UNE – P non design mostly, EEL could apply which may be designed.

Cindy Macy – Qwest asked Ervin if they want this on all lines automatically or do they want to request it only when they are unable to locate the cable pair. Ervin advised this would only be requested if they could not locate it, not on all lines automatically. This would apply to both Provisioning and Repair.

Denny Graham – Qwest advised he understands what Ervin is requesting. He will have to investigate the current process. Denny advised he is not sure how the CLEC would request this to be done, and what time frames would be required.

Ervin Rea – ATT advised that Bell South has a process for Tone on Line. Ervin will send Cindy a copy of that process. Cindy will distribute to Denny to review.

Ervin Rea – ATT advised they checked with Service Management first and were told that this is not available today.

The group discussed the current process that to tag and locate a line in the first 10 days, there is no charge and it is requested on the LSR. This is done as a supplement to the LSR. There is a charge to tag and locate after the 10th day and this is requested on a repair ticket.

Cindy Macy – Qwest advised that we will review the request and provide a response at the July CMP meeting. Ervin will present the CR at the June CMP meeting.

Title: Tone on Line

CR Number

Current Status
Date

Area Impacted

Products Impacted

PC060204-1

Crossover
7/27/2009

Maintenance / Repair

UNE, Transport (EUDIT), Loop, UNE-P, EEL (UNE-C)

For Review by the CLEC Community and Discussion at the August 18, 2004 CMP Meeting

August 10, 2004

AT&T Ervin Rea Senior Specialist

SUBJECT: CR # PC060204-1

This letter is in response AT&T’s Change Request (CR) PC060204-1 Tone on Line. This CR requests that Qwest provide the ability to AT&T to request and receive “Tone on the Line” for maintenance issues in an effort to locate the correct pair in a Dmarc.

Qwest is crossing over this CR to a systems CR as the implementation of the Tone on the Line request will consist of updates to existing Qwest systems. Qwest will provide an updated response at the September CMP Systems meeting.

Sincerely,

Denny Graham Qwest Communications

For Review by the CLEC Community and Discussion at the July 21, 2004 CMP Meeting

July 21, 2004

AT&T Ervin Rea Senior Specialist

SUBJECT: CR # PC060204-1

This letter is in response AT&T’s Change Request (CR) PC060204-1 Tone on Line. This CR requests that Qwest provide the ability for the CLEC community to receive ‘Tone on the Line’ when requested for maintenance and provisioning issues. Providing ‘Tone on the Line’ helps to locate the correct pair in a Demarc.

Qwest would like to leave this CR in evaluation status. Qwest needs to look at the individual products and provisioning processes that are impacted by this request. Qwest will provide an updated response at the August CMP meeting. Qwest will move this CR to Evaluation status.