Wholesale: Products & Services

Open Product/Process CR PC060105-1 Detail

Description Of Change

Expected Deliverable:

That Qwest will add to the special billing number and address information to the lines in service reports currently generated on a monthly basis.

Project Meetings

Thanks Lynn. Please note in the CR the following on behalf of Covad:

Qwest’s response does not provide sufficient information to question the dollars assessed that resulted in the denial of this CR. Qwest houses the information requested and it is not required to access the Inventory Systems to extract and send to the billing systems which contains this information.

Thanks,

Liz

--Original Message-- From: Stecklein, Lynn [mailto:Lynn.Stecklein@qwest.com] Sent: Wednesday, October 26, 2005 9:55 AM To: Balvin, Elizabeth Cc: Hankins, Lynn Subject: RE: PC060105-01 Update Lines in Service Report

Liz,

I have attached a revision of the denial on PC060105-01 Update Lines in Service Report that includes a breakdown of the estimated costs. Let me know if you have further questions.

Thanks,

Lynn Stecklein

Qwest Wholesale CRPM

303 382-5770

--Original Message-- From: Balvin, Elizabeth [mailto:ebalvin@covad.com] Sent: Monday, October 17, 2005 1:31 PM To: Stecklein, Lynn Subject: RE: PC060105-01 Update Lines in Service Report

Lynn,

Covad requests a breakdown of the estimated costs = $726, 730.

Thanks,

Liz

--Original Message-- From: Stecklein, Lynn [mailto:Lynn.Stecklein@qwest.com] Sent: Monday, October 17, 2005 10:31 AM To: Balvin, Elizabeth Subject: RE: PC060105-01 Update Lines in Service Report

Hi Liz,

This is in response to your e-mail below regarding PC060105-1 Update Lines in Service Report. We did research your request asking Qwest to merge the data from two systems – 1 Billing and 1 Lines in Service. The second denial that was sent to you (attached) covers the cost for doing that merge. In order to do the merging correctly, Qwest would have to invest in hardware and development time to create the rules associated with the merge and which data is used, etc. As stated in the denial – ‘It is possible for Qwest to combine the two systems so that the billing information requested is included in the Lines In Service Report, however the cost to complete the systems work to do this merge and implement business rules for the merging process would be $726, 730. Therefore, Qwest denies this CR as being economically infeasible’

Let me know if you have additional questions or concerns.

Thanks,

Lynn Stecklein

Qwest Wholesale CRPM

303 382-5770 --Original Message-- From: Balvin, Elizabeth [mailto:ebalvin@covad.com] Sent: Friday, October 07, 2005 4:22 PM To: Stecklein, Lynn Subject: RE: PC060105-01 Update Lines in Service Report Lynn,

I believe Qwest mis-understood my “clarifying” request…as identified in the updated response:

Qwest’s Lines in Service report was built as a response to a CMP request and currently is created from data contained in Qwest’s Network back-end systems, which inventory the circuits and lines by the circuit ID/working telephone number. These systems are not used for billing or account maintenance; rather, they are used for inventory and trouble reporting only. For this reason, the source system does not contain the SBN or billing address, nor are the fields available to contain this information. The billing systems, which contain this information, don’t communicate with the inventory and trouble reporting systems.

I understood that the back-end systems used to generate the “lines in service” report did not house the SBN or billing address but the fact is that Qwest does “house” this information. Thus, I continue to request that the “existing” information be extracted “from whatever source” and provided for on the “Line In Service Report”. The original request did not ask that the back-end systems be expanded to house this information, thus I don’t believe an updated request is needed.

Thanks,

Liz

--Original Message-- From: Stecklein, Lynn [mailto:Lynn.Stecklein@qwest.com] Sent: Friday, September 30, 2005 11:54 AM To: Balvin, Elizabeth Subject: PC060105-01 Update Lines in Service Report

Hi Liz,

This is a follow up to the discussion we had in the August CMP Meeting regarding the denial on PC060105-01 Update Lines in Service Report. (See Meeting Minutes below) We have determined that the cost to combine the two systems so that the billing information you are requesting is included in the Lines in Service Report is economically not feasible. The denial attached has been revised to reflect the new project description and costs. Let me know if you have any questions.

Thanks,

Lynn Stecklein

Qwest Wholesale CRPM

303 382-5770

8/17/05 CMP Meeting

PC060105-1 Update Lines In Service Report

Liz Balvin - Covad stated that she had questions regarding the denial. She said that Qwest refers to backend systems to generate the reports and wants to understand what the system has. Liz said that she wants the SBN at a minimum and would like a call to further discuss.

Laura McGhghy - Qwest stated that the data we are currently providing is existing data. {Comment received from Eschelon: from the MR-8 report]. She said that she was not sure what other systems would be needed for additional data and what that level of effort would be. [Comment received from Eschelon: Laura said they don’t have the fields in LMOS and TIRKS.]

Liz Balvin - Covad said that they would like to expand the report. She said that the report is an extract from LMOS and Tirks [Comment received from Eschelon: and she did not ask that Qwest get the data from those systems.] Liz said that she needs to expand the line and service report to create fields there and extract data elsewhere.

Laura McGhghy - Qwest said that she would take back to determine if possible.

Liz Balvin - Covad asked if the $500K to expand was because of LMOS and Tirks.

Laura McGhghy - Qwest said yes.

Liz Balvin - Covad said that Qwest already has the information and that they are just asking for the information on the report. [Comment received from Eschelon: Liz said wherever Qwest extracts the data from works for her.]

Laura McGhghy - Qwest said that we will look at that possibility.

Jill Martain - Qwest stated that we will talk offline with Covad.

8/17/05 Product/Process CMP Meeting

Liz Balvin - Covad stated that she had questions regarding the denial. She said that Qwest refers to backend systems to generate the reports and wants to understand what the system has. Liz said that she wants the SBN at a minimum and would like a call to further discuss. Laura McGhghy - Qwest stated that the data we are currently providing is existing data. {Comment received from Eschelon: from the MR-8 report]. She said that she was not sure what other systems would be needed for additional data and what that level of effort would be. [Comment received from Eschelon: Laura said they don’t have the fields in LMOS and TIRKS.] Liz Balvin - Covad said that they would like to expand the report. She said that the report is an extract from LMOS and Tirks [Comment received from Eschelon: and she did not ask that Qwest get the data from those systems.] Liz said that she needs to expand the line and service report to create fields there and extract data elsewhere. Laura McGhghy - Qwest said that she would take back to determine if possible. Liz Balvin - Covad asked if the $500K to expand was because of LMOS and Tirks. Laura McGhghy - Qwest said yes. Liz Balvin - Covad said that Qwest already has the information and that they are just asking for the information on the report. [Comment received from Eschelon: Liz said wherever Qwest extracts the data from works for her.] Laura McGhghy - Qwest said that we will look at that possibility. Jill Martain - Qwest stated that we will talk offline with Covad.

7/20/05 Product/Process CMP Meeting

Lynn Stecklein - Qwest stated that Covad is requesting the Special Billing Name and Address be included on the existing Service Report. She said that this information is not available in the tool that is used today to extract the data for the Service Report. She said that this CR will be placed in Evaluation to determine if other options are available. Liz Balvin - Covad asked that Qwest look to include the SBN at a minimum. Jill Martain - Qwest that this CR will be moved to an Evaluation Status.

6/15/05 Product/Process Meeting

Liz Balvin - Covad stated that they are requesting that Qwest add the special billing number and address information to the lines in the service reports currently generated on the performance measurement website. Liz stated that they are asking for this information because of the lack of Circuit ID on Line Shared Bills. Liz said that the Line Share Report has the TN and that Qwest’s bills track to the SBN. Liz said that they are asking for the SBN and address to be added as a double check to make sure they are looking at the correct end user and would help in eliminating disputes. Jill Martain - Qwest stated that this CR will move to Presented.

6/8/05 Clarification Meeting

Attendees: Liz Balvin - Covad, Laura McGhghy, Lynn Stecklein - Qwest

Review Description of Change Liz Balvin - Covad stated that they are requesting that Qwest add the special billing number and address information to the lines in service reports currently generated on a monthly basis and said that this information is not in the current file. Liz stated that this essentially impacts their Line Share Orders. Liz said that the SBN is the tracking mechanization for Qwest and that they would like the tracking mechanization to be the TN. Liz said that they would use this information to sync up their lines with the bill and that the address would be an additional validation. Liz said that Qwest tracks to TN because they have the voice part of the line and they have the data portion. Liz said that this information would help in eliminating disputes.

Laura McGhghy - Qwest asked for an example of the SBN.

Liz Balvin - Covad provided the example of SBN (503 T22-1828)

Laura McGhghy - Qwest asked if the address they were looking for was the end user address.

Liz Balvin - Covad said that they were looking for the end user address.

Establish Action Plan Lynn Stecklein - Qwest said that Covad will present this CR in the June 15th Product/Process Meeting

CenturyLink Response

Qwest Response For Review by the CLEC Community and Discussion at the August 17, 2005 CMP Meeting

TO: Liz Balvin Covad

SUBJECT: Covad’s Change Request Response - PC060105-1 Update Lines in Service Report

CR Description: Covad’s change request states:

Add special billing number and address information

Covad is requesting that Qwest will add the special billing number and address information to the lines in service reports currently generated on a monthly basis.

Qwest Response:

Qwest has reviewed the change requested with this CR and has determined the following:

Qwest’s Lines in Service report was built as a response to a CMP request and currently is created from data contained in Qwest’s Network back-end systems, which inventory the circuits and lines by the circuit ID/working telephone number. These systems are not used for billing or account maintenance; rather, they are used for inventory and trouble reporting only. For this reason, the source system does not contain the SBN or billing address, nor are these fields available to contain this information. The cost to add the additional fields to the back-end systems and to populate the fields with the information from the Service Order Processor is $500,000.00.

Due to the low volume of Customer’s requesting this report and the costs associated with implementing this request, Qwest denies this change request due to economic infeasibility.

Sincerely,

Qwest