Wholesale: Products & Services

Open Product/Process CR PC052202-1X Detail

Description Of Change

Project Meetings

To enable CLECs to request specific translations and/or switch work timeframes, Qwest proposes to open the Desired Frame Due Time (DFDT) field on LSRs for UNE-P DSS and UNE-P ISDN-BRI and PRI when ordered with DID trunks and Resale ISDN-BRI and PRI .

Because enabling the DFDT field in IMA will require IT development and implementation, Qwest has created cross-over CR SCR052202-1X on behalf of USLink. This IMA CR is eligible for CMP prioritization in IMA 12.0. The IMA 12.0 prioritization process will take place immediately following the July Monthly Systems CMP Meeting. All prioritization eligible CRs will be reviewed and discussed at the July Monthly Systems CMP Meeting to be held on July 18, 2002.

Currently, while in most instances the translations work will be initiated within a two-hour window of the DFDT, the following situations may delay translation activity: *Another large project is underway. *Many separate orders are contending for the same FDT in a switch. * Qwest translation system or the switch itself is experiencing an outage or technical difficulty . For example, if the link from the MARCH system, the system that holds the order information until FDT and then downloads it to the switch, were to go down, orders could not be completed until the problem is fixed. * MARCH system maintenance window is being employed.

In all these instances, RCMAC would also be "locked out" and even manually-handled order processing could be delayed for more than two hours.

In order to maximize the potential for UNE-P and Resale DID orders to be processed as requested, a new process will be put into place. For all UNE-P and Resale DID orders requesting a DFDT, the SDC will contact the RCMAC manager to verify that the requested FDT is available.

To minimize the possibility of switch contention and order delays, Qwest recommends that CLECs populate the DFDT field only when translations activity must be performed within a specific timeframe.

The next step to go forward with this proposal will be for the CLEC community to vote for or against supporting this proposal at the CMP meeting and, if in support, prioritize the IT development.

Eschelon asked if a trial is required to see if it works. Qwest responded that it already exists for some products and a trial is not required. Allegiance asked is the SBC can give an alternative time if the requested time is not available. Qwest responded that this will be investigated. CR status changed to completed.

Time, Date: 2:00 p.m. (MDT) , Thursday 30 May 2002 Conference Call Call-In No: 877.521.8688 Call-In Code: 7901848

Attendee Name, Company,Title: Jody Thompson, USLink , Sr. Provisioning Rep. Julie Pickar, USLink, Provisioning Manager Marnie Meyer, USLink, Provisioning Rep Teresa Rynchek. USLink, T1 Network Coordinator Jennifer Arnold, USLink, Carrier Relations Rep

Ed Perini, Qwest, 271 Network Technical Regulatory Laurel Neher, Qwest, 271 Network Technical Regulatory Joan Wells, Qwest, Process Manager, Local Number Portability Michael Keegan, Qwest, CMP Manager

Introduction of Attendees Attendees introduced.

Review Requested (Description of) Change Description: The following is extracted from the CR submitted by USLink: Example: When porting Resale or UNE-P DID's over to new T1 and Trunks the customers vendor needs to be on site and we are not given a time when these DID's will be cutting over. This causes inconveniences and extra charges for the customer. Currently customer is having to keep vendor at location all day waiting for cut to happen.

The following points were discussed during the clarification call: 1) New DIDs are not an issue 2) USLink stated problem is associated with Qwest identifying only the day the translations will be made and not a smaller time window (they are requesting a two hour window). USLink does not know the translations have been completed until a disconnect recording is heard. This problem is associated the following scenarios: a) Porting DIDs to another CLEC (LNP) b) Moving all DIDs from analog to new digital facilities c) Moving Non sequential DIDs from analog to digital facilities

Confirm Right Personnel Qwest confirmed the correct personnel were on the call.

Identify/Confirm CLEC’s Expectation USLink expects a two hour window for cut times.

Identify any Dependent Systems Change Requests To address LNP-related Issue: Systems change request SCR100401-1X (Allow for Coordinated Hot Cuts on CLEC UBL to CLEC Resale (Cross-over CR PC100401-1)) was discussed and it was determined that it does not impact this USLink Change Request. There is a Product/Process Global Action Item , AI051502-2, which was opened during the May 15, 2002 CMP meeting which is a request for Qwest to report progress on Retail's Coordinated Hot Cut Process Development.

Establish Action Plan (Resolution Time Frame) USLink can present this Change Request to the CLEC community at the June Product/Process CMP meeting scheduled for June 19 Qwest will issue draft response to this Change Request by July 10 (one week prior to the July 19 CMP meeting). Qwest will discuss the draft response at the July 19 CMP meeting.

CenturyLink Response

Jody Thompson Senior Provisioning Representative USLink

SUBJECT: Qwest’s Change Request Response - CR # PC052202-1 Getting scheduled cut times for Resale and UNE-P DID’s moving from one trunk to another

Dear Ms. Thompson:

The following proposal is in response to your Customer Request, CR PC052202-1. In your CR, you explained that “[when porting Resale or UNE-P DID’s [Direct Inward Dial Numbers] over to new T1 and Trunks the customers vendor needs to be on site and we [USLink] are not given a time when these DID’s will be cutting over. This causes inconveniences and extra charges of the customer. Currently customer is having to keep vendor at location all day waiting for cut to happen.”

Qwest’s current mechanized process allows simple line translations changes to be delivered to the switch and worked without manual intervention using switch-specific default Frame Due Times (FDTs). For most DID order activity, Qwest believes that the default FDTs should meet the needs of the CLEC community.

To enable CLECs to request specific translations and/or switch work timeframes, Qwest proposes to open the Desired Frame Due Time (DFDT) field on LSRs for UNE-P DSS and UNE-P ISDN-BRI and PRI when ordered with DID trunks and Resale ISDN-BRI and PRI .

Because enabling the DFDT field in IMA will require IT development and implementation, Qwest has created cross-over CR SCR052202-1X on behalf of USLink. This IMA CR is eligible for CMP prioritization in IMA 12.0. The IMA 12.0 prioritization process will take place immediately following the July Monthly Systems CMP Meeting. All prioritization eligible CRs will be reviewed and discussed at the July Monthly Systems CMP Meeting to be held on July 18, 2002.

Currently, while in most instances the translations work will be initiated within a two-hour window of the DFDT, the following situations may delay translation activity: * Another large project is underway. *Many separate orders are contending for the same FDT in a switch. *Qwest translation system or the switch itself is experiencing an outage or technical difficulty . For example, if the link from the MARCH system, the system that holds the order information until FDT and then downloads it to the switch, were to go down, orders could not be completed until the problem is fixed. * MARCH system maintenance window is being employed. In all these instances, RCMAC would also be "locked out" and even manually-handled order processing could be delayed for more than two hours.

In order to maximize the potential for UNE-P and Resale DID orders to be processed as requested, a new process will be put into place. For all UNE-P and Resale DID orders requesting a DFDT, the SDC will contact the RCMAC manager to verify that the requested FDT is available.

To minimize the possibility of switch contention and order delays, Qwest recommends that CLECs populate the DFDT field only when translations activity must be performed within a specific timeframe.

The next step to go forward with this proposal will be for the CLEC community to vote for or against supporting this proposal at the CMP meeting and, if in support, prioritize the IT development.

Qwest looks forward to working with you further on this project.

Sincerely,

Laurel A. Neher Staff Advocate, Policy and Law Local Networks Group