Wholesale: Products & Services

Open Product/Process CR PC051804-1 Detail

Description Of Change

Project Meetings

- 8/18/04 CMP Meeting Doug Andreen reported that a notice had been sent August 3, effective August 10 and requested the CR be moved to Test. The CR will be moved to Test.

-- 7/21/04 July CMP Meeting Anne Robberson, Qwest stated this CR will be accepted. Liz Balvin, MCI verified that the CR is requesting a clear message be sent to the CLECs if an address is not serviced by Qwest. Carla Pardee, AT&T said there is a real sense of urgency around this request and asked if there were any time frames for implementation. Donna Osborne-Miller, AT&T added that there is a Systems CR in the works for this and it was recommended that this issue also be addressed from the Process side because of the long timeline to implement the systems request. Jill Martain, Qwest said we would investigate the timeframe. The CR will be moved to Development.

Meeting Minutes CMP June Meeting Carla presented this CR as a walk-on last month. There were no further questions. The CR will move to Presented Status.

- Time/Date: Place: Conference Call-In No.: CR No.:CLEC Change Request Clarification Meeting 11:00 a.m. (MDT) Wednesday, May 26, 2004 1-877-521-8688 1456160# PC051804-1 Clear and Consist Error Message when Requested Service Address is not Within Qwest Territory/Service Area Attendees Kim Isaacs, Eschelon Carla Pardee, AT&T Phyllis Burt, AT&T John Daugherty, AT&T Peggy Esquibel-Reed, Qwest Communications Anne Robberson, Qwest Communications Shirley Tallman, Qwest Communications Doug Andreen, Qwest

Meeting Agenda:Action 1.0 Introduction of Attendees Introduction of participants on the conference call was made and the purpose of the call discussed. 2.0 Review Requested (Description of) Change

Doug Andreen, Qwest read the full description of the CR as follows: Currently Qwest provides multiple error messages when a requested service address is not within Qwest territory or service area. AT&T is requesting an interim process (M&P) be developed by Qwest which would advise Qwest agents to send one consistent and accurate error message when a potential end-user is not Qwest’s service area. AT&T requests an error message such as Requested service address is outside Qwest’s territory . This change request is being submitted as an interim process for Qwest to develop until a permanent process, as set forth in AT&T’s pending change requests SCR040204-01 and SCR040204-02 can be implemented.

Carla explained that the two SCRs have been initially denied but that there was some discussion at the May CMP meeting and Qwest is taking a second look.

Doug asked if we should modify this CR to reflect a permanent solution rather than an interim process since the two SCRs may be denied. After some discussion it was agreed not to modify the CR but keep in mind that any process designed here may be needed on a permanent rather than an interim basis.

Doug verified the product impacts as UNE-P only. Carla said that they might want to extend to Resale and Kim agreed. Doug will modify the CR to reflect Resale also.

Carla verified that they need this put in place as soon as possible and that the ASAP or no later than July 15 date specified on the CR was to indicate the urgency involved.

At this point the call was opened up to questions/clarifications from Qwest. Anne and Shirley had no questions at this time.

Doug explained the timeframes for next steps. This CR was a walk-on in the May CMP meeting. It will be formally presented by AT&T in the June meeting and the Qwest response would be due at the July meeting.

Phyllis asked why it would take so long to implement an M&P change. To her mind it should be easy to do.

Shirley explained that research needs to be done to determine when in Qwest processes it is determined that the address is out of area.

Anne asked if the address could also be an apartment complex that is owned by a different company. Carla answered yes, that this was part of the problem.

Shirley added that her sense is that at the time of order issuance that Qwest does not know if the address is one not serviced by Qwest and that this is discovered later on the order process. Anne added that it might not be till the order hits Network that the address if found to be out of area.

John added that those reasons were why AT&T was looking for a system solution to help identify an out of area address as early in the process as possible.

Phyllis asked if from a process perspective there was a way to shorten the timeframe.

Doug said he would look into this. However the timeframes were established following the CMP process. Also if the SCRs moved forward they would be votable candidates for the 17.0 release which would be released in April 2005. (After the meeting Peggy informed Doug that AT&T had asked that these CRs be Late Adders into the 16.0 Release and AT&T was then notified, by Qwest, that the CRs were looking to be denied. Peggy stated that if the CRs do in fact move forward, they will be eligible for the 17.0 vote).

Anne asked if AT&T could send some examples for her to look into. Phyllis said she would get examples to Carla who will forward to Doug for distribution at Qwest.

There were no further questions or discussion and the meeting was adjourned.

3.0Confirm Areas & Products Impacted JUNE and possible expansion to Resale

4.0Confirm Right Personnel Involved Yes

5.0Identify/Confirm CLEC’s Expectation Implemented ASAP or no late than July 15

6.0Identify any Dependent Systems Change Requests SCR040204-01 and SCR040204-02

7.0Establish Action Plan (Resolution Time Frame) AT&T will present the CR at the June CMP meeting with a response being in the July timeframe.

CenturyLink Response

July 13, 2004

For Review by CLEC Community and Discussion at July’s CMP Meeting.

Carla Pardee LSAM Manager AT&T

SUBJECT: Qwest’s Change Request Response - CR # PC051804-01 - Clear and Consist Error Message when Requested Service Address is not Within Qwest Territory/Service Area

This is in response to AT&T’s request for a clear and consistent message when an LSR is submitted with a service address not serviced within Qwest territory.

Qwest accepts this CR as requested. Qwest currently has reject reason codes that are being returned when this scenario is identified at service order creation. The Reject codes are 801 for IMA version 15.0 users and 901 for IMA versions 13.0 and 14.0. The process being addressed is when this scenario is identified after service order creation, during the provisioning process. Qwest will agree upon verbiage to use and implement the verbiage as a Comment/Remark into the existing Jeopardy notification process for Error conditions identified after an FOC has already been sent.

In summary, we are working on the process as described in this CR and will be giving an update in the July CMP meeting.

Sincerely,

Anne Robberson Sr. Process Analyst Qwest