Wholesale: Products & Services

Open Product/Process CR PC051403-3 Detail

Description Of Change

Expected Deliverable:

As soon as possible.

Project Meetings

September 17, 2003 CMP Meeting Cindy Macy-Qwest reported that the first meeting was held on September 11, 2003. There was a good turnout and the meeting was productive. Cindy advised the next scheduled meeting is September 25, 2003. Please be prepared with agenda items for the following meeting so Qwest can prepare and provide the information the CLECs are interested in. Bonnie Johnson-Eschelon advised they were told the purpose of the meeting is not to address process issues regarding DSL ordering. Some of the questions they have tie to a process but also related to loop qualification. Cindy Macy explained the intent of this forum is not to replace existing channels that you have. For example, if a change to a process is needed that should come in via CMP, or a change to the system, or if you have a question that your Service Manager would help you with, you should continue to use existing channels. This forum is to provide training and information regarding the Loop Qual tools and documentation. Bring questions to the forum and if it needs to be redirected it will be.

Qwest Loop Qual CLEC Technical Forum Minutes – September 11, 2003 Meeting

Attendees CLECs/Company: Qwest: Derek Hodges – Allegiance Ken Beck Laurie Mendoza – Allegiance Barb Brohl Jackie Stiles – AT&T Cindy Buckmaster Karen Uchida – AT&T Conrad Evans John Berard – Covad Dave Hahn Shiva Sharif –Covad Cheeron Halpern Kelly Morris – Electric Lightwave Lucy Higley* Chairperson Joanna Brower – Eschelon Cheri Hurless Kim Isaacs – Eschelon Lori Langston Katie James – Eschelon Cindy Macy Bonnie Johnson – Eschelon Dave Manica Todd Miller – Eschelon Dennis Pappas Dave Pries – Eschelon Crystal Soderlund Pete Scove – Eschelon Michelle Thacker Liz Balvin – MCI Russ Urevig Chad Warner - MCI Robert Weinstein Kathy McClenahan – Sun River Telecom Eric Yohe Ray Shannon – Sun River Telecom Jennifer Arnold – US Link Kathy Bryant – US Link Jackie Diebold – US Link Donna Dix – US Link Julie Pickar – US Link Jodie Thompson – US Link Kelly Tiegen – US Link

Summary of Meeting Lucy Higley opened the meeting, welcomed the participants to the forum, reviewed the agenda and took roll. Each CLEC and Qwest attendee shared their individual role with the group. The meetings will be held on the 2nd and 4th Thursdays of the month from 9-11 Mountain Time. Minutes and agendas will be posted on the Qwest Wholesale website at: http://www.qwest.com/wholesale/training/tradeShow.html

Cindy Buckmaster set the stage for the Forum which was requested by Covad via CMP CR #PC051403-03. She indicated that the forum’s focus is to educate and provide information about all the Qwest tools available for loop qualification. She also noted that the forum’s intent is not to discuss ordering and provisioning issues. Any issues that come out of the forum that result in enhancements to the tools will go through the normal CMP process. John Berard asked that the forum include discussion of upcoming enhancements to the tools.

Lucy Higley then walked through the Qwest Loop Qualification tools available to the CLECs. The review included discussion of: o Qwest DSL for Resale Tool o Unbundled ADSL Tool o Raw Loop Data Tool o Wire Center Raw Loop Data Tool o Manual Loop Make-up Look Up Process Documentation for these Tools can be located at in the Loop Qualification and Raw Loop Data CLEC Job Aid at: http://www.qwest.com/wholesale/downloads/lqrldclecjobaid.pdf

Conrad Evans then reviewed the August queries of the Raw Loop Data Tool submitted by Allegiance. One solution that was proposed by Qwest to the “no data found” issue was to ensure address validation is completed prior to submitting a query for the IMA tools. This will result in a higher response rate from the tools. Conrad also recommended that CLECs utilize the Raw Loop Data Tool “unassigned by address” query if identification of spare facilities is required at a location with no working service. Qwest suggested that the Manual Look Up Process can also be utilized if the query response is, “no data found”. John Berard mentioned that Covad had uncovered loops with unusually long/excessive lengths when utilizing the Wire Center Tool and had submitted them to Qwest for analysis. Qwest indicated that this is very helpful and appreciates getting this feedback, so the information in the tool can be made as accurate as possible. Lucy Higley mentioned that the loops in question had been corrected and now should appear with appropriate loop lengths.

John Berard asked if the tool provides data on pending jobs in LFACS and if so if this information is updated. He has seen responses that indicate a job is scheduled for 1997 which seems to be out-of-date. Dennis Pappas indicated that this information is not available for individual pending jobs.

Barb Brohl then did a wrap-up of the discussion and took several action items to be covered in the next few meetings.

Action Items

A follow-up meeting will be set up by Cheri Hurless, the Qwest Account Manager for Allegiance, to review the August queries they submitted in more detail. Laurie Mendoza of Allegiance will communicate to the other CLECs the outcome of that meeting.

Kim Issacs from Eschelon mentioned that they were receiving more responses of “no data found” on the Qwest DSL for Resale queries since Release 13.0 was implemented. She asked if something was added to the tool in 13.0 that would have caused the undetermined response rate to increase. Eschelon will provide their Qwest Service Manager, Jeff Tietz, with examples of this issue for further evaluation by Qwest.

Kelly Tiegen of US Link mentioned that after conversion of a customer from retail to an unbundled loop, they are not able to find the loop using the Qwest DSL for Resale query. US Link will send examples of this to their Qwest Service Manager, Dave Hahn, so that further investigation of the issue can take place. US Link may need to execute a different query to obtain the information they need.

Next Meeting will be in 2 weeks on Thursday, September 25th, 2003 9:00 AM – 11:00 AM Mountain Time; (10:00 – 12:00 Central; 11:00 – 1:00 Eastern; 8:00 – 10:00 Pacific)

Call in Number: 1.877.521.8688 Passcode: 3392394

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ August 20, 2003 Monthly Meeting notes Cindy Macy-Qwest advised we have a person in place that will be facilitating these meetings. Her name is Lucy Higley. We have the first meeting planned for September 11. A notification will go out advising of this. Lori Mendoza-Allegiance advised they have been trying to perform a ‘qualify by address’ using the RLD tool and no data comes up in the tool. She was advised she needs to resubmit these manually to have the tool updated. Liz Balvin-MCI advised they don’t use the qualify by address but they do search by TN and it is difficult to get data sometimes too. The CLECs requested at the first meeting to start going through the logistics and limitations of the tool and then understand the data. The CLECs requested for Qwest to begin investigation on the issue reported regarding no data in the tool. They would like Qwest to provide status on this issue at the first meeting. Cindy Macy-Qwest requested for the CLECs to send issue description and examples to her at cynthia.macy@qwest.com and I will forward those to the team. Bonnie Johnson-Eschelon advised she had hoped this meeting would be held earlier as we reported that we would try to set it up for mid-August.

July 16, 2003 Monthly Meeting notes Cindy Buckmaster reviewed Qwest’s response and advised Qwest accepts this CR. Cindy advised Qwest is currently working to identify the person who will lead this meeting. The plan is for Qwest to initially review and clarify the in-place on-line documentation and address any questions. Additional issues that are identified will then be addressed. We anticipate the forum to begin the middle of August. This CR will move to Development.

June 18, 2003 Monthly Meeting notes John Berard – Covad explained they want to meet with the Product and Technical team to discuss and understand the data and issues on PreQual functions. This process is in place with SBC. Meeting would help to drive clarity, review examples directly associated to PreQual questions and functions. All CLECS could attend to go through issues and agenda. Eschelon and ATT are in support of this.

Clarification Meeting

May 27, 2003 1-877-572-8687 3393947# PC051403-3 Request for Bi-Weekly Technical Meetings on Pre-Qual Issues

Attendees Dave Manica – Qwest Dave Hahn – Qwest John Berard – Qwest Craig Suellentrop – Qwest Cindy Macy – Qwest

Meeting Agenda 1.0 Introduction of Attendees Attendees introduced

2.0 Review Requested (Description of) Change John Berard – Covad reviewed the change request. John explained that Covad pulls data from Qwest’s Raw Loop Data tool and then loads the data into Covad’s PreQual too. Covad uses their PreQual tool so their customers can PreQual their line. Covad finds inconsistencies in the data so they would like to meet with Qwest on a regular basis to understand the data. Covad said SBC holds a call with Covad so they can work through technical and data issues. This is a fast way to resolve questions and issues. Covad would like to have a standing biweekly meeting set up with Qwest. Cindy Macy – Qwest asked what Covad would want on the BiWeekly agenda. Covad replied the items might change based on the current issues. The agenda with SBC covers items such as: review of the previous minutes, loop length questions, TN# missing from database, tool / system enhancements, service address level vs. loop level, loop medium codes copper and fiber, technical and product related discussions. John – Covad advised he would like to have Product and Technical representatives from Qwest attend the call. Dave Manica asked if Covad had certain error reports that Qwest could investigate. Covad advised yes and this would be a good agenda item. Covad provided their contact at SBC – John Milan Product Manager. Qwest can contact this person to discuss their process if needed. Cindy – Qwest asked John if all CLECs could attend this meeting. John advised yes it would be open to the CLEC Community.

3.0 Confirm Areas & Products Impacted PreQual tool at a Bulk and Individual Level

4.0 Confirm Right Personnel Involved Dave Manica, Craig Suellentrop, Michelle Thacker

5.0 Identify/Confirm CLEC’s Expectation Qwest to meet with Covad BiWeekly or as needed to discuss Loop Qual issues

6.0 Identify any Dependent Systems Change Requests None

7.0 Establish Action Plan (Resolution Time Frame) Covad will present the CR at the June CMP Meeting Qwest will provide our Response at the July CMP Meeting

CenturyLink Response

July 8, 2003

Covad John Berard

SUBJECT: Qwest’s Change Request Response – CR #PC051403-1 Request for Bi-Weekly Technical Meetings on Pre-Qual Issues

This letter is in response to Covad’s Change Request (CR) PC051403-1. This CR requests that Qwest establish a Bi-Weekly Technical Meeting on Pre-Qual Issues.

Qwest accepts this CR and is currently developing: * A process and the structure of a Bi-Weekly Technical Forum focused on use and interpretation of the Raw Loop Data Tools * Qwest will chair the calls and we will have resources available to answer questions asked during the forum * Qwest proposes that the first few meetings will be dedicated to bringing the CLECs up to date on where documentation regarding the tool can be found. Subsequent meetings will be structured to fit the CLECs Raw Loop Data needs. * The forum effectiveness will be monitored to determine future meeting need and frequency

Qwest requests this CR be placed in Development Status and will provide an update at the August CMP Meeting.

Sincerely,

Cindy Buckmaster Qwest

Cc: Barb Brohl