Wholesale: Products & Services

Open Product/Process CR PC051403-1 Detail

Description Of Change

Expected Deliverables:

As soon as possible.

Project Meetings

06/18/03 June CMP Meeting John Berard with Covad presented this CR. Covad would like to have the capability of sync testing for line sharing maintenance and would also like to have sync testing available for line splitting and loop splitting, both provisioning and maintenance. Craig Suellentrop said that he received the e-mail from John about the 102 characters allowed in the remarks section of CEMR and if the character limit would not be enough room to identify the protocol for sync testing. John said that the remarks field is written over and suggested use of another field. John said that as an interim solution, the remarks field could be used until a longer-term systems solution can be implemented. Qwest will provide a response on this CR at the July CMP meeting and this CR will be moved to Presented status.

From: Berard, John [jberard@covad.com] To: Linda Sanchez-Steinke, Craig Suellentrop, Heidi Moreland, Michael Zulevic Subject: RE: PC051403-1 Clarification Meeting Minutes Date: 6/17/03 Linda:

I did check with our repair group and it would be no problem to provide the protocol when a trouble ticket is opened... However, for the lineshare family of products there is only 102 characters allowed in the comment section of CEMR. If you would like Covad to provide this when we open the ticket the comment space limitations would need to be removed. Or allow us to use another field to provide this information.

John Berard Director - Operations Support/Change Mgt - Covad Office # 1 720 208 2109 Cell Phone # 1 303 881 8652 eFAX # 1 707 549-5332 Pager 3038818652@mobile.att.net Mailing Address: 7901 Lowry Blvd Denver, CO 80220

CLEC Change Request Clarification Meeting 10:00 a.m. (MDT) / Friday, June 13, 2003 1-877-562-8687 3393947# PC051403-1 Sync Test for Line share, Loop Splitting, and Line Splitting on Maintenance Trouble Tickets and Sync Testing for provisioning of Line and Loop Splitting.

Name/Company: Mike Zulevic, Covad John Berard, Covad Craig Suellentrop, Qwest Heidi Moreland, Qwest Linda Sanchez-Steinke, Qwest

Introduction of Attendees Introduction of participants on the conference call was made and the purpose of the call discussed.

Review Requested (Description of) Change Covad request that Qwest extend their existing process of sync testing on provisioning of line share orders to include Sync Testing for Trouble Tickets on Line Sharing and Line and Loop Splitting. In addition, Covad requests that the current process of provisioning for line sharing be expanded to include Line and Loop Splitting. Craig Suellentrop asked if Covad would be able to provide the protocol when a trouble ticket is submitted. John or Mike will check on that and get back to Linda.

Confirm Areas & Products Impacted Line Sharing, Line Splitting and Loop Splitting Maintenance Trouble Tickets Line and Loop Splitting Provisioning

Confirm Right Personnel Involved Qwest confirmed that Craig Suellentrop and Heidi Moreland are correct personnel to resolve the CR.

Identify/Confirm CLEC’s Expectation Provide sync testing on Line Sharing and Line and Loop Splitting trouble tickets and provide sync testing on Line and Loop Splitting provisioning orders.

Identify any Dependent Systems Change Requests No systems change requests.

Establish Action Plan (Resolution Time Frame) Covad will present this CR at the June meeting and Qwest will provide a response at the July meeting.

05/21/03 May CMP Meeting John Berard - Covad reviewed the walk on CR PC051403-1 Sync Test for Line Sharing on Maintenance Trouble Tickets. They want to use the same test capability to isolate trouble in CO. They want this done on Line Sharing, Line Splitting, and all shared services. John Berard with Covad will update the products and areas impacted on this change request and e-mail to Linda Sanchez-Steinke.

CLEC Change Request Clarification Meeting 11:00 a.m. (MT) / May 20, 2003 1-877-572-8687 Conf. ID 3393947 # PC051403-1 Sync Test for Line sharing on Maintenance Trouble Tickets Attendees Attended Conference Call Name/Company: John Berard, Covad Director Operations Support Jamal Boudhaouia, Qwest Network Technical / Regulatory Craig Suellentrop, Qwest Network Technical / Regulatory Deb Smith Product Management Linda Sanchez-Steinke, Qwest Change Request Project Manager

Introduction of Attendees Introduction of participants on the conference call was made and the purpose of the call discussed.

Review Requested (Description of) Change The change request asks that Qwest expand the existing synchronization testing available for line sharing provisioning, to repair. Deb Smith asked if the request was for UNE and said that Qwest offers sync testing on line sharing only. John Berard with Covad said that the change request should be revised to reflect just line sharing product. Craig Suellentrop asked if Covad would expect sync testing on every trouble report and if Covad would provide the protocol type. John said Covad would like the ability to request sync testing on trouble reports and would like Qwest to be able to reference the protocol that was provisioned and if it was not possible, it would be acceptable for Covad to provide the protocol on the trouble report.

Confirm Areas & Products Impacted Product impacted is Line sharing. The change request will be updated to reflect Line sharing only.

Confirm Right Personnel Involved Qwest confirmed that Jamal Boudhaouia, Craig Suellentrop, Deb Smith, are the correct personnel to resolve the CR.

Identify/Confirm CLEC’s Expectation Covad is requesting that Qwest develop a sync testing process for Line sharing maintenance. Identify any Dependent Systems Change Requests No dependent change requests were identified. Craig Suellentrop identified that changes may be required for CEMR.

Establish Action Plan (Resolution Time Frame) Covad would like to present this CR as a walk-on at the May 21, 2003 CMP meeting.

CenturyLink Response

DRAFT RESPONSE For Review by the CLEC Community and Discussion at the July 16, 2003 CMP Meeting

John Berard Director Operations Support Covad

SUBJECT: Qwest’s Change Request Response - CR 051403-1 "Sync Test for Line sharing and Line Splitting on Maintenance Trouble Tickets and Sync Testing for provisioning of Line Splitting"

This CR requests that Qwest extend the existing process of Sync Testing on Line Sharing requests to include the Line Splitting product. Covad also requests that Sync Testing be implemented for repair tickets on Line Sharing and Line Splitting.

Qwest accepts this change request to perform sync testing in the Central Office for Line Splitting on provisioning, and for both Line Sharing and Line Splitting on repair.

Qwest will perform Sync Testing in the Central Office on Line Sharing and Line Splitting repair tickets upon CLEC request. When the CLEC issues a repair report, the CLEC will need to provide Qwest with the appropriate protocol to test (DMT-T1.413, DMT-G.LITE, DMT-G.DMT or CAP) as well as provide the setting for Rate Limiting and Auto Sync (On or Off). Qwest will also expand the current provisioning Sync Testing process to include Line Splitting.

These changes to the repair process require updates to CEMR/RCE to allow the CLEC or Qwest’s repair agent to select the options noted above. Therefore, this CR will be crossed-over to Systems. Qwest intends to implement the requested changes in mid-August, 2003.

Sincerely,

Craig Suellentrop, Staff Advocate-Policy & Law, Qwest Heidi Moreland, Staff Advocate-Policy & Law, Qwest

Cc: Mary Retka, Director, Legal Issues Jamal Boudhaouia, Staff Advocate-Policy & Law, Qwest Debra S. Smith, Product Manager, Qwest Catherine R. Garcia, Lead Process Analyst, Qwest Michael Lanoue, Lead Process Analyst, Qwest