Wholesale: Products & Services

Open Product/Process CR PC050703-2 Detail

Description Of Change

Expected Deliverable:

If Qwest chooses not to route on the LERG and TG ECCKTs, then the current Supplemental Routing Form Process should be modified. CLECs should receive notification of receipt of the Supplemental Routing form by Qwest and should also receive an FOC stating when the routing change will occur. CLECs Traffic Engineering management should be allowed a single point of contact within the Qwest routing team in order to improve communications, answer questions and escalate when appropriate.

Project Meetings

July CMP Meeting Minutes - Cindy Macy – Qwest advised this CR was issued by XO Communications. The form has been updated and posted to the web site for review. The comment cycle ended and the form is implemented. I have talked with and passed messages to XO Communications and advised them we will move this CR to CLEC Test in July and move to close the CR in August.

June CMP Meeting Minutes - Connee Moffatt – Qwest reviewed the response. Connee advised the comment cycle ended June 16 and the updates will be implemented July 1. Connee requested this CR be moved to Development. Cindy Macy – Qwest will follow up with XO Communications as they were unable to attend this meeting.

May CMP Meeting Minutes - Cindy Macy-Qwest advised XO Communications issued this CR. During the Clarification Call Qwest reviewed the CMP process and next steps with Shawna Kiesbuy from XO Communications. Shawna was not available to attend the May CMP meeting but provided another person’s name from XO Communications to present the CR. The meeting ran long so the back up person from XO Communications was not available. Instead, Cindy – Qwest reviewed the CR with the CLEC community. No additional questions were asked

Clarification Meeting May 15, 2003 1-877-572-8687 3393947#

PC050703-2 Supplemental Routing Form Attendees Connie Might – Qwest Jan Dimmest – Qwest Shawn Kiesbuy – XO Communications Cindy Macy - Qwest

Meeting Agenda: 1.0 Introduction of Attendees Attendees introduced

2.0 Review Requested (Description of) Change Shawna reviewed the CR. Shawna advised this is the first time she has submitted a CR form so she wanted us to be aware. Cindy explained the CMP process / next steps at a high level to help all attendees understand. Shawna advised she has been working with routing forms/processes for 6 years. She rarely receives confirmation or notification that Qwest received the form and that we are working on it or that the routing is completed. XO feels as if the form gets lost in the black hole and they know if the routing has been done when traffic starts going across the network. XO deals with many LECs and all other LECs use the LERG for routing. They do not require a form. XO is not suggesting that Qwest eliminate the form, but they would like confirmation and a point of contact to discuss questions and issues. There is confusion around the process as at times the Service Manager has advised XO to issue a trouble ticket if the routing does not happen, and XO calls to do that they have been told to issue an ASR. XO advised there is bad communication internally with Qwest and externally. Connie – Qwest asked if it would help if we provided a contact name and communicated information about the request. Shawn advised yes. Shawn advised they would like to get a point of contact, confirmation that the request was received, and information regarding when the request will be completed. A contact in the routing group would be good, as it seems the Service manager is a go-between. Shawna advised she feels bad bothering the SM with all her questions. Shawna advised they are told it is a 25-day interval and it that doesn’t happen then they should contact their SM. Jan advised the CM is the point of contact.

3.0 Confirm Areas & Products Impacted NPA-NXX Routing Group Tandem Switching Local Switching LIS

4.0 Confirm Right Personnel Involved Yes – Qwest agreed additional personnel should be involved in the internal meetings. Such as Deb Doty, Keiko Petty, Lashon Vincent, Dave Garner, Patty Slavings

5.0 Identify/Confirm CLEC’s Expectation Shawna advised they would like to get a point of contact, confirmation that the request was received, and information regarding when the request will be completed.

6.0 Identify any Dependent Systems Change Requests none

7.0 Establish Action Plan (Resolution Time Frame) XO Communicatins will present the CR at the May CMP Meeting Qwest will contact Jean Dukovich at XO the day/time of the meeting at 509-444-8504 Qwest will provide our Response at the June CMP Meeting

CenturyLink Response

June 11, 2003

Shawna Kiesbuy Traffic Engineering Manager XO Communications

SUBJECT: Qwest’s Change Request Response – CR #PC050703-2 Supplemental Routing form Process

This letter is in response to your CLEC Change Request PC050703-2 dated May 7, 2003. This CR requests that if Qwest chooses not to route on the LERG and TG ECCKTs then the current Supplemental Routing Form Process should be modified. CLECs should receive notification of receipt of the Supplemental Routing form by Qwest and should also receive an FOC stating when the routing change will occur. CLECs Traffic Engineering management should be allowed a single point of contact with in the Qwest routing team in order to improve communications, answer questions and escalate when appropriate.

Qwest accepts all requests on this CR and provides the following response: - Single Point of Contact: The single point of contact is currently, and should continue to be your Service Manager. This will be stated both in the PCAT under the “Contacts” section and at end of the Supplemental Routing Form (now called the Code Routing Request form or CORR).

- Confirmation that the request was received: The new CORR form and process will include that an email will be sent to the email address provided on the CORR form by the CLEC acknowledging receipt of the CORR form. This will be identified on the form in the field “Date Received by Qwest Routing”.

- Information regarding when the request will be completed: The new CORR form and process will include that an email will be sent to the email address provided on the CORR form by the CLEC with the activation due date. This will be identified on the form in the field “Requested Activation Date”.

The revised CORR form and PCAT will be posted for review within 30 days and can be accessed at www.qwest.com/wholesale/pcat/phonenumbers.html, under Qwest NPA-NXX Code Activation Process click on “NPA NXX Code Request Routing Form.”

Sincerely,

Connee Moffatt Staff Advocate Policy & Law

cc: Mary Retka, Jamal Boudhaouia