Wholesale: Products & Services

Open Product/Process CR PC050503-3 Detail

Description Of Change

Expected Deliverable:

That CEMR requests get processed via the proper channels

Project Meetings

December 17, 2003 CMP Meeting Liz Balvin – MCI advised Cindy Macy and I have been passing multiple emails working on getting users set up. Cindy Macy – Qwest confirmed that the notification went out and the process is effective December 22. Liz asked if it was okay to have multiple admin names as the point of contact for receipt of digital certificates. Cindy confirmed yes. Liz agreed to wait until the process is implemented on December 22 to submit additional users. Qwest was attempting to set up users manually prior to December 22. Cindy confirmed that this requires manual work to the user spreadsheet and that there is a possibility for error. The preferred method is to wait until the process is effective. This CR will move to CLEC test.

November 19, 2003 CMP Meeting Kathy McBride – Qwest advised the notification went out and the comment cycle closed today. Implementation is scheduled for December 3, 2003. Liz Balvin – MCI asked if this process includes allowing for a system admin as the common email address and a sync up of the database. Kathy McBride advised she would check on the ‘sync up of the database’ as she is not sure of that piece. Liz also asked about the list of user ids that she sent in and whether they were being set up. Cindy Macy – Qwest advised the list has been forwarded to our IT group to get the user ids set up. They have identified an ECOM server issue with accepting duplicate email ids. This issue is currently being investigated. Kathy McBride will follow up on these issues.

October 15, 2003 CMP Meeting Kathy McBride – Qwest advised we have concurrence from Security to issue the Digital Certificate to either a single point of contact designee for the CLEC or an individual user. Kathy advised she needs to check with the other systems that require a digital certificate to determine if there are additional system impacts. Kathy advised we are planning on issuing a Level 3 notification addressing the Digital Certificate form changes that are required. The form is used by the CLECs. The form will be updated to include the email address requirement for a designated single point of contact. Kathy explained if you have designated a single point of contact Qwest will verify it is the authorized person when a request for Digital Certificate is received. The requestor has to be either the designated person(s) or the end user that will be receiving the DC. Liz Balvin – MCI asked when this could be implemented. There is a substantial need for MCI to be able to get their end users access to CEMR. Monica Avila-Var Tech advised they have the same need. Kathy advised her target date is November 3 to have the Level 3 available for review. Bonnie Johnson – Eschelon asked is there was any way we could implement a workaround prior to the implementation date to address MCI and VarTech’s needs. Bonnie advised the CLECs should be able to work this with the Service Managers. Judy Schultz-Qwest advised we need to follow the CMP Process. Judy asked Dan Busetti – Qwest CEMR representative if CEMR could accommodate a faster implementation. Dan advised they could. Judy advised we would work this with Service Management and contact the help desk to have a trouble ticket issued. Pam DeLaittre advised Service Management will help get this resolved. Qwest will see what can be done to work this faster. Judy reviewed the Level 3 guidelines on Notification level change to determine what needed to be done. The team agreed if Qwest is able to handle this with a trouble ticket than we do not need to change the Notification level for the CR. This CR will remain in Development Status.

September 17, 2003 CMP Meeting Cindy Macy reported that a CLEC input meeting was held to review the process with the CLECs. A large number of CLECs attended the call. Kathy is currently working on the process and checking on the questions that were raised regarding whether Qwest can send the digital certificate to one email id in each company, opposed to a different email id per digital certificate. Liz Balvin-MCI explained their users are not able to use CEMR as they do not have their own email ids. Liz verified that her request is for Qwest to issue digital certificates to a single email id in their system administration group. Connie Winston and Dan Busetti said this is a security requirement that needs to be reviewed and not an application requirement. Cindy agreed she would schedule an internal meeting to discuss this further. Monica Avila – Var Tech advised her uses do not individual email ids either so they can’t use CEMR. This affects approximately 140 users in each company.

CLEC Ad Hoc Meeting September 5, 2003 PC050503-3 CEMR requests processed via the proper channels

In attendance: Jody Thompson – US Link Julie Pickar – US Link Jan Stys – MCI Steve Kast – Qwest Kim Issacs – Eschelon Jackie Debold – US Link Kathy McBride – Qwest Wayne Hart – Idaho PUC Cindy Macy – Qwest Brenda Davis – MCI Stephanie Prull – McLeod Liz Balvin – MCI Kim Webley – MCI

Cindy Macy – Qwest opened the meeting and reviewed the purpose of the call and agenda. The purpose of the call is to review the draft process for providing digital certificates to a designated contact in each company that chooses to participate.

Kathy McBride reviewed the draft process with the CLECs. Provide a list of all Digital Certificates that Qwest currently has to a designated person in each company (available tentatively in October). The CLECs would clean up the list and identify the designated contacts that would be able to request and receive digital certificate information on all systems (not just CEMR). If a request comes in from some one that is not designated or authorized, the request will be returned to the designate/authorized person.

Jody US Link advised they have received this already, it may have come from an individual request, not related to this effort.

Liz – MCI asked if the list would be in excel. Kathy – Qwest replied she believes so.

Liz – MCI advised they do not want to receive the list of digital certificates to ‘clean up’ until we have implemented the process. They do not want to ‘clean up’ their list more than once. Qwest agreed we would take that information into account in developing the process and timelines.

The suggestion was made that the 1st notification would ask the CLECs if they want to participate in this process, then the single point of contact would need to be identified.

Stephanie Prull – McLeod asked if this process would change the Company Profile. Kathy McBride advised this has not been determined yet.

Brenda – MCI asked if the Service Manager will be sent the single point of contact information. Kathy – Qwest replied they will have access to this information.

Liz – MCI explained that with IMA their own system administrators assign IMA passwords to their own employees. Liz wanted to know if this process would do that for CEMR digital certificates? Liz Balvin recapped that Stephanie Prull – McLeod said because CEMR currently doesn’t allow ‘administrative access’, McLeod doesn’t have the ability to administer user id and passwords (as is available via IMA today). Stephanie confirmed and said given the ability to do it for the systems that go by Digital Certificate we could support the system admin functions. But since the systems currently do not have the ability this is something we can not currently offer our internal users. Kathy – Qwest advised she would check but it doesn’t sound as if this is currently available. Cindy – Qwest advised if this is part of the request; to change CEMR to allow the CLEC to assign the user id and password, that would change the scope of the effort and we would have to relook at that. We will verify that CEMR does not allow the CLEC to assign their own user ids/passwords, but we will not change the scope at this time.

Liz-MCI explained the issue they are having is that they cannot use CEMR as the system requires the digital certificate user id/password to be emailed to the end user, not a single person, and the end users at MCI do not all have email ids. Liz would like Qwest to provide CEMR digital certificates to one designated email address and allow that email address to provide the user id/ password to the end user.

Kathy – Qwest advised she will provide status at the September CMP meeting.

** CMP Meeting 08-20-03

McBride-Qwest stated that Qwest is developing a process to implement the change and requested an ad hoc meeting with the CLECs to review the proposed process. She proposed September 4, from 1-2 PM MT. Balvin-MCI stated that she would contact White-Qwest if that time did not work for her.

=======================================================

CMP Meeting 07-16-03

White-Qwest presented the Qwest acceptance. Balvin-MCI stated that she wanted to be kept abreast of the development of the new process to request digital certificates. CR moved to Development.

========================================================== CMP Meeting 06-18-03

White-Qwest presented the Qwest response. He stated that because of the number of complex issues involved in developing a solution to this request, Qwest would like to move this CR into Evaluation status in order to provide a complete answer. He explained that Qwest will provide a status update at the July CMP meeting and will outline their response at that time. He asked that the CR be moved to Evaluation status.

========================================================== CMP Meeting 05-21-03

Balvin-MCI presented the CR. White-Qwest asked if other CLECs would like this request expanded to all systems that required digital certificates. Johnson-Eschelon and Van Meter-AT&T stated that they would. Mores-Electric Light Wave suggested Qwest sending digital certificates to only one group in each company. Johnson-Eschelon stated that this process would need to be different for each company. Isaacs-Eschelon stated that other ILECs (SBC) allowed the IT departments of the CLECs to have administrative privileges for the ILEC digital certificate system. This allowed the CLEC to control who in their company had digital certificates. Johnson-Eschelon and Zulevic-Covad suggested that Qwest service managers provide the CLECs with a list of digital certificate holders at some time interval. The other attendees agreed that this would be good because most digital certificate requests are provided to the service managers.

=========================================== Clarification Meeting 10:00 AM (Mountain Time) / Tuesday, May 13, 2003

1-877-550-8686 2213337#

Attendees Matt White – Qwest Kathy McBride – Qwest Jeanne Whisenant - Qwest Liz Balvin – MCI Jan Stys – MCI

Introduction of Attendees White-Qwest welcomed all attendees and reviewed the request.

Review Requested (Description of) Change Stys-MCI reviewed the CR. She stated that in mid-April Qwest made change to the CEMR password and user-id process. She explained that MCI attempted to notify its internal employees of these changes and discovered that there were 300 MCI employees with digital certificates who the MCI IT group was not aware of. She stated that MCI employees were going directly to Qwest rather than going through the MCI IT group. She stated that MCI asked Qwest if their IT group could be copied on the e-mail that Qwest sent to the requestor when it issued the digital certificate. She stated that MCI needs a way to monitor and control the number of MCI employees who have digital certificates. She stated that MCI was trying to process all requests through their IT group. She stated that the internal MCI policy was for employees to go through the MCI IT group to get CEMR access and they were attempting to enforce the policy. White-Qwest asked how MCI employees are requesting digital certificates, if they are not going through the MCI IT group. Stys-MCI stated that she did not know. She stated that they may be using the wsst@qwest.com address. Balvin-MCI stated that she had requested CEMR access but was rejected, so there is some process for Qwest to control the access. White-Qwest asked how Balvin requested access. Balvin-MCI stated that she sent the form to wsst@qwest.com.

Confirm Areas and Products Impacted White-Qwest confirmed that the attendees were comfortable that the request appropriately identified all areas and products impacted. Confirm Right Personnel Involved White-Qwest confirmed with the attendees that the appropriate Qwest personnel were involved.

Identify/Confirm CLEC’s Expectation White-Qwest reviewed the request to confirm MCI’s expectation.

Identify and Dependant Systems Change Requests White-Qwest asked the attendees if they knew of any related change requests.

Establish Action Plan White-Qwest asked attendees if there were any further questions. There were none. White-Qwest stated that the next step was for MCI to present the CR at the May Monthly Product/Process Meeting and thanked all attendees for attending the meeting.

CenturyLink Response

REVISED RESPONSE For Review by CLEC Community and Discussion at the July 16, 2003, CMP Product/Process Meeting

Liz Balvin MCI

SUBJECT: Qwest’s Change Request Response - CR #PC050503-3

This is a revised response regarding MCI CR PC050503-3 (CEMR requests processed via the proper channels).

Qwest accepts this CR and proposes the following changes. Qwest will implement an internal process that will allow Service Managers to obtain a comprehensive list of all individuals within a CLEC company who currently possess a digital certificate. This list will also include the associated application access enjoyed by each certificate. This process will allow CLECs visibility of those individuals within each company who possess such access. Qwest proposes that this list be available beginning October 6, 2003.

In addition, Qwest will further define the process by which CLECs submit certificate requests. Qwest will develop a process wherein all CLECs may designate a single submission entity within each company.

Qwest will provide an update of the progress of this change at the August CMP Meeting.

Sincerely,

Kathy McBride Qwest

===================================================== June 11, 2003

DRAFT RESPONSE For Review by CLEC Community and Discussion at the June 18, 2003, CMP Product/Process Meeting

Liz Balvin MCI

SUBJECT: Qwest’s Change Request Response - CR #PC050503-3

This is a preliminary response regarding MCI CR PC050503-3 (CEMR requests processed via the proper channels).

Because of the number of complex issues involved in developing a solution to this request, Qwest would like to move this CR into Evaluation Status in order to provide a complete answer. Qwest will provide a status update at the July CMP meeting and will outline their response at that time.

Sincerely,

Kathy McBride Qwest