Wholesale: Products & Services

Open Product/Process CR PC050405-1 Detail

Description Of Change

Expected Deliverable:

Qwest will identify each NRC, on the BillMate Soactvty files, with the correct telephone number.

(See related Systems CR SCR050405-04)

Project Meetings

January 18, 2006 Monthly Product Process CMP Meeting Discussion: Jill Martain-Qwest stated that this is the manual piece of this effort and was implemented on December 19th. Jill asked if there was any objection to closing the CR. Kathy Stichter-Eschelon asked for the CR to remain open for another month so she can get a few more bills. Kathy stated that she did not think that this was working properly but was not sure if it is the manual or mechanized portion. Kathy stated that she would have a better feel next month. Jill Martain-Qwest stated that the CR would remain in CLEC Test.

December 14, 2005 Monthly Product Process CMP Meeting Discussion: Jill Martain/Qwest stated that this effort is in process and still on target for December 19, 2005. This CR remains in Development Status.

-- November 16, 2005 Monthly Product Process CMP Meeting Discussion: Terri Kilker/Qwest stated that this CR is in Development and is on target for the December timeframe. Terri stated that the notice would be going out. Jill Martain/Qwest stated that Qwest will be sending a Level 1 Notice for this effort due to no PCAT Updates. Kathy Stichter/Eschelon asked when the notice would be sent. Terri Kilker/Qwest stated that it would be sent in the near future. Terri then advised Kathy (Stichter/Eschelon) that she had sent her an email in response to her EDI question. Kathy Stichter/Eschelon stated that she did receive the email.

October 19, 2005 Monthly Product Process CMP Meeting Discussion: Terri Kilker/Qwest stated that this CR is currently in Development and is on target for a December Release. Jill Martain/Qwest stated that this CR remains in Development status.

- September 21, 2005 Monthly Product Process CMP Meeting Discussion: Terri Kilker/Qwest stated that this request includes a Product Process and a Systems CR. Terri stated that the Systems CR (SCR050405-04) is currently targeted for implementation on December 17th and that it is Qwest’s preference to implement the manual piece in conjunction with the system changes. Terri then asked if Eschelon would like to withdraw the Product Process CR, as the work would be done via the systems CR. Bonnie Johnson/Eschelon stated that she was opposed to withdrawing the Product Process CR and that she would like to see the implementation date on the Product Process CR match the systems implementation date. Bonnie stated that Qwest pushes dates out on systems CRs and stated that she wants a firm tentative date. Bonnie stated that she can live with a December 17th date but if the system piece gets moved out, she would like Qwest to move forward with the Product Process piece. Kathy Stichter/Eschelon stated that there is still a process piece involved so she is confused on the request to withdraw. Kathy asked if Qwest did process changes with systems CRs. Jill Martain/Qwest stated that there are occasionally PCAT updates needed for a systems change. Terri Kilker/Qwest stated that it is a reasonable request to have the dates match. Bonnie Johnson/Eschelon stated that the request was that if the systems piece was not implemented, they wanted the Product Process CR implemented in a timely manner. Bonnie stated that she would like Qwest to commit to the December 17th date, in the body of the CR, in case the date on the systems CR gets pushed out. Kathy Stichter/Eschelon stated that she does not have a problem with the December date and noted that the 2 CRs are separate requests. Kathy stated that she understands that Qwest wants to work them together but also sees no problem in implementing the Product Process CR in December if the system CR gets pushed out. Kathy stated that she is leery about putting the process changes in the systems CR. Liz Balvin/Covad stated that any systems CR requiring a process change should be done at the same time, but it is cleaner to keep them separate. Kathy Stichter/Eschelon stated that some orders do not flow through and needs a process that will train folks of what to do with those orders. Liz Balvin/Covad stated that if a system change is not going to implement for several years, the process piece needs to be done sooner then the systems piece. Bonnie Johnson/Eschelon stated that the current manual piece will continue to be manual after the system CR goes in and that makes this one a little different. Terri Kilker/Qwest stated that there are products that currently do not flow through and will continue to not flow through after this CR is implemented. Terri asked if Eschelon’s expectation was if the systems CR gets pushed out, that the manual process would cover the products that currently do not flow through. Kathy Stichter/Eschelon said yes. Jill Martain/Qwest stated that both the Product Process and the Systems CR would remain open with the targeted date of December 17th. Jill then noted that this CR moves to Development Status.

August 17, 2005 Monthly Product Process CMP Meeting discussion: Terri Kilker-Qwest stated that we are beginning the development portion on the systems CR and have identified the products that will require the addition of the WTN behind the NRCs. Terri stated that the systems CR may be targeted for April 2006. Terri then asked if this Product Process CR was still needed. Jill Martain-Qwest asked how firm the April 2006 date was. Terri Kilker-Qwest stated that it is a targeted date and that may know more in September. Jill Martain-Qwest stated that Qwest is still evaluating this Product Process CR, pending the firm implementation date for the Systems CR Kathy Stichter-Eschelon stated that if the date for the systems CR is April 2006, that they cannot wait that long to implement the Product Process CR, with the Systems CR. Bonnie Johnson-Eschelon asked to confirm that the date for the Systems CR was April 2006. Terri Kilker-Qwest stated that it is currently targeted for April 2006, but noted that it could change. Bonnie Johnson-Eschelon asked if there were many pieces to the request. Terri Kilker-Qwest stated that several back-end systems are involved. Bonnie Johnson-Eschelon asked if that was for the April 2006 date. Terri Kilker-Qwest said yes. Jill Martain-Qwest stated that the April 2006 targeted date is not yet a firm date. [Comment received from Eschelon: and we would wait to see target date. Jill said there could be room in other releases so Qwest could bring it in then.] Terri Kilker-Qwest stated that she would like to note that the manual piece is very small and that the majority of the impacted products do flow through. Terri stated that the real benefit is with the systems CR and not with the manual piece. Terri stated that because the manual piece will provide a smaller benefit, for products that do not flow-through; it does not make sense to implement the manual process prior to the system change. Terri stated that we need to ensure that not everything can be dropped for manual handling in order to get the WTN on the order. Bonnie Johnson-Eschelon stated that she understood that for the products that do flow through but there are products that don’t flow through and noted that they could be more than it appears. Kathy Stichter-Eschelon asked if more would be known in September, as far as the date goes. Jill Martain-Qwest stated that we are working towards that. [Comment received from Eschelon: but cannot guarantee Qwest will have a target date in September.] Kathy Stichter-Eschelon stated that if they don’t get anything this month, another month to start the Product process piece is a concern. Jill Martain-Qwest stated that we are working to get the date and noted that she does understand the concern for the systems and the Product Process efforts. This CR remains in Evaluation status.

- July 20, 2005 Monthly Product Process CMP Meeting discussion: Jill Martain-Qwest stated that there is a System CR associated with this CR. She said that we have the LOE for the System CR and would like to withdraw this CR. Jill said that we can accommodate both the manual and system work on the same CR. Kathy Stichter-Eschelon said that she did not understand why they had to wait on the manual piece. Jill Martain-Qwest said that we prefer to implement at the same time from a consistency perspective. Kathy Stichter-Eschelon said that they prefer to have the manual piece implemented. Jill Martain-Qwest said that the manual piece would only take care of the manual orders and that the flow through orders would not be supported. Kathy Stichter-Eschelon asked when this CR could be implemented. [comments to minutes from Eschelon 7/28/05: Kathy Stichter-Eschelon said she could not agree to wait to implement the process CR until the systems CR is worked and asked when the systems CR could be implemented.] Jill Martain-Qwest stated that she did not know at this point but that she would check. Jill said that this is the only billing CR. Liz Balvin-Covad asked if there was a way to implement the manual process. Jeff Sonnier-Sprint asked if Qwest could identify the orders that would drop to manual. Liz Balvin-Covad asked what products this CR impacted. Kathy Stichter-Eschelon said this request impacts TN based products. Jill Martain-Qwest said that we will look at when the system piece can be implemented and then decide on the manual piece. She said that Qwest will work offline with Eschelon and that this CR will remain in Evaluation Status.

- June 22, 2005 Email Received from Eschelon: Peggy, My intent was that this would be going forward. Thanks Kathy Stichter

-- June 21, 2005 Email Sent to Eschelon: Hi Kathy, We have been meeting internally to discuss the change requests asking that the WTNs be provided with NRCs and would like clarification on one item. Can you clarify if Eschelon's intent is that this effort be done only on a going forward basis? This will assist us in the scope of this request and ensure that our discussions have the correct focus for these requests. Thanks, I appreciate the information. Peggy Esquibel-Reed Qwest CMP CRPM

-- June 15, 2005 Monthly Product Process CMP Meeting discussion: Terri Kilker-Qwest stated that this CR is in Evaluation status and noted that Qwest is in the process to identify which products need to be included in this effort, other than TN based and non-design products. Terri stated that a status would be provided at the July CMP Meeting. Jill Martain-Qwest stated that this CR would move to Evaluation status.

May 18, 2005 Monthly Product Process CMP Meeting discussion: Kathy Stichter-Eschelon stated that Eschelon submitted a Product Process CR and a Systems CR. Kathy stated that the Product Process CR is for orders that are manually handled. Bonnie Johnson-Eschelon stated that it was noted on the Clarification Call that Eschelon feels that they should not have to issue a CR to get an accurate bill and stated that she would appreciate expeditious care for this CR. Liz Balvin-Covad asked Eschelon if they were not receiving a TN at all. Kathy Stichter-Eschelon stated that this request is for TN based products and not for those with circuits. Kathy stated, for example, that if there are 5 TNs on an account, they would get 1 NRC and it shows the BTN, which is fine. Kathy stated that the other 4 are then lumped together without the actual lines being identified. [Comment from Eschelon: Kathy said Qwest told her that flow through orders are not created to show the TN. Bonnie Johnson-Eschelon asked Kathy to verify that with some products it does show up. Kathy confirmed that some products that are manually typed have the information.] Liz Balvin-Covad stated that they are required to identify them on the orders. [Comment from Eschelon: Liz Balvin-Covad stated that this is a substantial issue if Qwest is not carrying this information through to billing and required to identify them on the bill.] Jill Martain-Qwest stated that Qwest is reviewing the requests to see what can be done. Jeff Sonnier-Sprint asked if this was just recently beginning to happen. Kathy Stichter-Eschelon stated that it was just brought to her attention but did not know if it is a recent problem. Jeff Sonnier-Sprint stated that if it is a recent problem that it should be a maintenance issue and not a CR. Jill Martain-Qwest stated that it is not a recent issue and noted that the team is looking into the request to determine what options we have. This CR moved to Presented Status.

May 13, 2005 Clarification Meeting SCR050405-04 / PC050405-1 Provide Individual WTNs (Working Telephone Number) with All NRCs (Non-Recurring Charge)

Attendees: Kim Isaacs-Eschelon, Kathy Stichter-Eschelon, Stephanie Prull-Eschelon, Peggy Esquibel Reed-Qwest, Terri Kilker-Qwest, Alan Zimmerman-Qwest, Jami Larson-Qwest, Brenda Kerr-Qwest, Jim Recker-Qwest

Review Requested (Description of) Change: Peggy Esquibel Reed-Qwest reviewed the CR Title and Description. Both CRs contain the same title and description. Peggy asked Eschelon if they had additional information to share and asked for Eschelon to explain the differences in these requests. Kathy Stichter-Eschelon stated that the Product Process CR was submitted requesting that the WTN be added to the service order manually for the situations where it cannot be added mechanically. Kathy stated that the Systems request is for an edit. Kathy stated that if an edit were placed in the SOP, then the Product Process CR would not be needed. Terri Kilker-Qwest asked to confirm that if the ability to apply this to the order was provided, that it would eliminate the manual process. Kathy Stichter-Eschelon stated that when Eschelon asked their Service Manager about this, they said that the SDC does not float the WTN behind the NRC USOCs. Kathy Stichter-Eschelon stated that their ICA states that Qwest will provide an accurate bill and without the WTN with the USOC Qwest does not provide an accurate bill. Kathy stated that the current bill shows a quantity of 4 instead if displaying them separately. Kathy stated that was not an accurate bill so a CR should not be necessary from Eschelon. Peggy Esquibel Reed-Qwest stated that she would note Eschelon’s statement. Stephanie Prull-Eschelon asked if there was a system limitation to add the WTN or if there was just no edit or process. Terri Kilker-Qwest stated that there was not for UNE-P and that for PBX, the process was automatically written. Terri noted that this would require edits for flow through and that the other manual process would need additional processes developed. Stephanie Prull-Eschelon asked if this could manually be done and asked to confirm that there just was not a current process in place. Terri Kilker-Qwest said correct. Kim Isaacs-Eschelon stated that their ICA states that they are to get a correct bill and asked if this should be a defect and treated as such. Alan Zimmerman-Qwest stated that Qwest and Eschelon won’t agree on the interpretation of the ICA and noted that Qwest believes that a correct bill is provided. Peggy Esquibel Reed-Qwest asked if this request was specifically for BillMate. Kathy Stichter-Eschelon stated that the CRIS should hit all output. Stephanie Prull-Eschelon stated that the expectation is that it should flow through to all FTP Files. Teri Kilker-Qwest asked to confirm that this request is for Resale, UNE, and UNE-P. Kathy Stichter-Eschelon stated that it is for any product that is TN based, not for UNE Loops or designed circuits. Stephanie Prull-Eschelon asked if the current process, for UNE-P PBX, was established internally to make things easier. Terri Kilker-Qwest stated that only one person established the process and is using it for their own product. Terri noted that this person just started doing it. Kathy Stichter-Eschelon stated that it would be easier for the SDCs to explain the charges if they had the associated TN with the USOC. Peggy Esquibel Reed-Qwest asked if there were any additional questions or comments. There were none brought forward. Peggy then stated that this CR is scheduled for presentation at the May CMP Meeting and that Qwest would internally review the requests.

CenturyLink Response

June 6, 2005

Kathy Stichter Eschelon

SUBJECT: CR # PC050405-1 Provide individual WTNs (Working Telephone Number) with all NRCs (Non-Recurring Charge)

This letter is in response to Eschelon's Change Request PC050405-1 Provide individual WTNs (Working Telephone Number) with all NRCs (Non-Recurring Charge). This CR requests a manual process for the WTN to be provided for each Non-Recurring USOC on a service order. This effort will assist in validation of the bills.

Qwest would like to place this CR in evaluation status in order to continue with analysis of this request and look at viable solutions for this change request. Qwest will provide an updated response at the next CMP meeting. Qwest will move this CR to Evaluation status.

Sincerely, Qwest