Wholesale: Products & Services

Open Product/Process CR PC040611-1 Detail

Description Of Change

Project Meetings

04/18/12 Product Process CMP Meeting Mark Coyne – CenturyLink relayed the most current tracking spreadsheet was included in the package. No new notices have been distributed, but two are scheduled to go out on Monday, April 23, 2012. With those notices, this change request should be complete and in the May CMP meeting, CenturyLink will ask to move it to Completed. Any future changes will be handled on an as needed basis.

03/21/2012 Product Process CMP Meeting Mark Coyne – CenturyLink relayed that the CR is still in CLEC Test and that an updated tracking spreadsheet was included in the package. Mark identified that there notices were sent on 02-17-2012 and 03-12-2012 associated with rebranding the downloads. The project is approximately 90% completed and the intent will be to complete the project in the next several months.

02/15/2012 Product Process CMP Meeting Mark Coyne – CenturyLink relayed that the CR is still in CLEC Test and that an updated tracking spreadsheet was included in the package. Mark identified that there were several recent notices that have been distributed associated with rebranding the downloads, those being 02-3-2012 and 02-10-2012. The project is almost two-thirds completed and the intent will be to complete the project in the next several months. There was also a notice distributed on 02-13-2012 to rebrand the digital certificate request forms.

John Hansen – CenturyLink said there is another rebranding notice that will be distributed on Friday 2-17-12. He said some documents keep popping up but that he hopes to be done soon.

01/18/11 Product Process CMP Meeting Mark Coyne – CenturyLink relayed that the CR is still in CLEC Test and that an updated tracking spreadsheet was included in the package. Mark identified that there were several recent notices that have been distributed associated with rebranding the downloads: 12/16/11, 12/27/11 and 1/13/12. The project is almost one half completed and the intent will be to complete the project in the next several months.

12/14/11 Product Process CMP Meeting Mark Coyne – CenturyLink recapped the Change Request and advised that an updated tracking spreadsheet was included with the package. A notice is going out on December 16, 2011 with several updates.

11/16/11 Product Process CMP Meeting Mark Coyne – CenturyLink provided a status on the change request and advised that a spreadsheet was included in the package that notified CLECs of the PCATs and Business Procedures that had been updated since the last meeting. He asked if this was sufficient in keeping everyone updated with the changes as they occur.

Bonnie Johnson – Integra stated yes it was.

Mark Coyne – CenturyLink stated that CenturyLink would continue to update the spreadsheet for the next several months and that the CR would be left in CLEC Test status.

10/19/11 Product Process CMP Meeting Mark Coyne – CenturyLink said this CR is in CLEC test and that we are working to modify downloads associated with PCATS and Business Procedures as time allows. He reviewed the proposed approach to downloads as included in the Distribution package: Level 1 notice, History Log will be updated, no redlines posted, up to 20 documents per notice, product and process updates on same process notice.

Bonnie Johnson – Integra asked if CenturyLink was only including rebranding in the notices, was this the full list, and if CenturyLink would include the list with each notice to show which lines were changing.

Mark Coyne – CenturyLink said only rebranding would be included and that there could be some stragglers that were not on the list.

Susan Lorence – CenturyLink stated that we were planning to identify the document name and affected downloads in the actual notice.

Bonnie Johnson – Integra asked if we could provide a link to the matrix.

Susan Lorence – CenturyLink reiterated that CenturyLink was planning to include that in the notice.

Kim Isaacs – Integra said that as long as we have the matrix done, a column could be added to track the documents that had been updated with either the date or notice number.

Bonnie Johnson – Integra asked if we would review the updated matrix in each monthly meeting. Mark Coyne – CenturyLink said we would review the suggestions to track the updates and said we could address the matrix in each monthly CMP meeting until completed.

Susan Lorence – CenturyLink stated that she thought it would work well if we reviewed the updated matrix in every CMP meeting as to the progress.

John Hansen – CenturyLink concurred.

Bonnie Johnson – Integra agreed.

Kim Isaacs – Integra asked if links could be checked as the documents are being reposted to make sure they work.

John Hansen – CenturyLink stated that he had been doing so, found some that were broken and had them fixed, and would continue to do so.

Susan Lorence – CenturyLink stated that as other documents are identified as needing updated, they will be added to the matrix so that they could be tracked as well.

Bonnie Johnson – Integra asked that if they had a question about what changed in a document, could the red line be provided.

Mark Coyne – CenturyLink stated yes, the red lines would be available.

9/21/11 Product Process CMP Meeting Mark Coyne – CenturyLink relayed the CR is in CLEC test since 8/8/11. He said two level 1 notices have been sent to add "AKA" (Also Known As) information to the document title of a number of documents, and that CL is continuing to modify the hundreds of downloads that exist as time allows. He advised that there will be a plan put together and shared with the CLECs on how we plan to do that and asked if there were objections to closing the CR.

Bonnie Johnson – Integra replied that Integra would like to leave it open until all the work was done.

Mark Coyne – CenturyLink asked if that meant when all downloads were changed.

Bonnie Johnson – Integra said yes.

Kim Isaacs – Integra stated that she continues to find broken links and had found 2-3 since the last meeting. She said until she could go an entire month without finding errors, she’d like to see the CR kept open.

Mark Coyne – CenturyLink asked if the previous ones had been fixed.

Kim Isaacs – Integra replied that she had seen an Event Notice for the SGATs page but did not think it had been closed.

Mark Coyne – CenturyLink said PAETEC had reported one that has been fixed and that we will leave the CR open.

Julia Redman-Carter – PAETEC said she also wanted to leave it open and that PAETEC has also come across (9/30/11 Updates received from PAETEC in CAPS) errors, SOME OF WHICH [delete THAT] she HAS SENT [delete SENDS].

Mark Coyne – CenturyLink replied that we try to get those fixed as soon as possible and that the CR will be left open.

8/17/11 Product Process CMP Meeting Mark Coyne – CenturyLink said that this CR was in CLEC Test and that it was effective on August 8, 2011. Mark said there are still some issues with some broken links which are being worked on. Mark said the CR will be left in CLEC test.

Bonnie Johnson – Integra said (8/26/11 Updates received from Integra in CAPS) WE [delete SHE] had sent some emails to CenturyLink regarding broken links and that it was problematic. She questioned who in CenturyLink was testing the links. Bonnie said though Susan Lorence – CenturyLink had tried to describe the problem, she was miffed that customers had to identify broken links.

Mark Coyne – CenturyLink said that CenturyLink had performed testing prior to turn-up but could not provide the names as to who had done the testing of urls. Mark said that CenturyLink had received the Integra concerns but said there were thousands of links to redirect. He said that there were some urls that were having problems but that we were trying to get those resolved as quickly as we can.

Bonnie Johnson – Integra asked if CenturyLink was (8/26/11 Updates received from Integra in CAPS) [delete NOT] notifying the CLECs WHEN [delete IF] there were issues.

Mark Coyne – CenturyLink said no, that was not the case. He said the ones that were identified by the CLECs were the ones that CenturyLink was working on. We’ve been able to get those fixed rather quickly.

Susan Lorence – CenturyLink said the Wholesale Web team was retesting some links. There are a few links that were working but (8/25/11 Updates received from PAETEC in CAPS) [delete THAT NOW] are not NOW, so they are retesting. Susan said if they can make the fix within an hour or so, an event notice is not sent. If the fix cannot occur within an hour, an event notice is sent. Susan said we appreciate customers identifying any broken links but that the CenturyLink team is also testing and fixing them proactively.

Julia Redman-Carter - PAETEC (8/25/11 Updates received from PAETEC in CAPS) SAID THIS IS A REQUEST THAT I HAVEN’T MADE IN CMP BEFORE, AND asked if there was a way to identify ON NOTICES if THE [delete A] notice is related to QC versus QCC versus legacy CenturyLink.

Tracy Strombotne – CenturyLink said she had the answer and would send it to Mark to forward (8/25/11 Updates received from PAETEC in CAPS) TO EVERYONE.

Julia Redman-Carter – PAETEC said great; she was looking for a way to tell which entity a notice relates to since it makes a difference.

Tracy Strombotne – CenturyLink said she had the answer and would share it.

Paulette Hauck – CenturyLink said there was also a memo sent on that.

Kim Isaacs – Integra said she assumed it would be shared with the entire CLEC community.

Mark Coyne – CenturyLink said yes, we will. Mark asked if there were any other comments on rebranding. There were none. Mark said he had some information to share from the discussion that had occurred in the July meeting. He said a couple CLECs asked CenturyLink to include an “AKA” on the products that had a name change and that we agreed to check into both an update to the menu drop down as well as in the related PCAT. Mark said he was happy to identify that the AKA had been included into the drop down menus as of the 8/8 date. He said the PCATs were currently being updated with that information and should be done within 30 days.

7/20/11 Product Process CMP Meeting Mark Coyne – CenturyLink (7/29/11 Updates received from PAETEC in italicized CAPS) SAID [Deleted RELAYED] two level 2 notices had been sent out on 7/18 – one for Process and one for Product. Also that the notices provided types of (7/28/11 Updates received from Integra in CAPS) CHANGES [Deleted CHANGE] that will be occurring and referenced business procedures and PCAT changes, document change matrix, product name change list and some web page redesign examples. [Deleted ALSO THAT] THE effective date of these notifications is August 8, 2011.

Denise Martinez – CenturyLink (7/29/11 Updates received from PAETEC in italicized CAPS) SAID [Deleted RELAYED] not all URL’s will be impacted on August 8, 2011. The ones impacted on that date are Qwest.com/Wholesale domain. Anything that has a digital certificate associated to the URL used to access the system will be changed at a later date. (7/28/11 Updates received from Integra in CAPS) CLECS WILL [Deleted WILL] be notified 30 days in advance with new digital certificates NEEDED to access the system.

Kim Isaacs – Integra (7/28/11 Updates received from Integra in CAPS) (7/29/11 Updates received from PAETEC in italicized CAPS) SAID [Deleted RELAYED] there’s a CEMR release ALSO SCHEDULED on 8/8/2011. The URL to access CEMR is not changing at that time, is that correct?

Denise Martinez – CenturyLink (7/29/11 Updates received from PAETEC in italicized CAPS) STATED [Deleted RELAYED] that is correct. Digital certificates are not impacted at this time. URL’s THAT REQUIRE A DIGITAL CERTIFICATE will be changing at a later date.

Kim Isaacs – Integra asked (7/28/11 Updates received from Integra in CAPS) WHETHER [Deleted COULD] CenturyLink COULD send a clarification on the CEMR final release notice reminding folks that the URL for CEMR is not changing.

Susan Lorence – CenturyLink (7/29/11 Updates received from PAETEC in italicized CAPS) SAID [Deleted RELAYED] that the final CEMR notice went out on 7/18 so we will send out a revised final and also include a note in the product/process level 2 final notices that it’s the web related documentation URL’s that are impacted and not the system ones. Mark Coyne – CenturyLink asked if there was anything else on this one.

Bonnie Johnson – Integra asked about product name changes. Has CenturyLink determined that none of new names are the name of a classic CenturyLink product?

Mark Coyne – CenturyLink (7/29/11 Updates received from PAETEC in italicized CAPS) SAID [Deleted RELAYED] that there were open action items from May meeting. (7/28/11 Updates received from Integra in CAPS) THE [THERE WERE SOME] CONCERNS [Deleted CONCERNS] raised in May. First one had to do with URL changes. QWEST [HAS] CONFIRMED [Deleted CONFIRMED] that URL’s would be redirected indefinitely. [IT WAS] Also IT WAS confirmed with OUR attorneys that if URLS [Deleted URL’S] did change then CenturyLink would have AN obligation to initiate an amendment TO THE ICA to address that CHANGES. A Second one was to provide product list out to CLECs following June meeting. That was included with meeting minutes for June meeting. THE BIGGER [Deleted BIGGER] issue IS around THE ability to differentiate between LEGACY QWEST AND CENTURYLINK product names should CenturyLink have the same or similar product names. MARK STATED [HE SAID] IT WAS CONFIRMED [Deleted CONFIRMED] with OUR attorneys and no changes will be made to customers ICA’s. Legacy Qwest products will continue to have separate documentation and web pages which will be separate from the legacy CenturyLink products. Current terms and conditions will not change with re-branding. CLECs will continue to order products with specific terms and conditions they have today using same ordering tools they use today.

Bonnie Johnson – Integra – (7/28/11 Updates received from Integra in CAPS) (7/29/11 Updates received from PAETEC in italicized CAPS) STATED SHE WAS not sure SHE AGREED [Deleted AGREE] that ICA’s are in sync. BONNIE INDICATED[HOWEVER,BONNIE SUGGESTED] THAT IF A [Deleted IF] CENTURYLINK COULD INCLUDE A comment in THE PCATs such as “also known as” with old Qwest name that would PROBABLY TAKE care OF [Deleted FOR] that.

Mark Coyne – CenturyLink – (7/28/11 Updates received from Integra in CAPS) (7/29/11 Updates received from PAETEC in italicized CAPS) RESPONDED [SAID] yes we DID [Deleted DONE] [HAVE DONE] that with QORA. We have INCORPORATED THE OLD QWEST NAME [Deleted ACCOMMODATED THAT] in THE documentation BY and INCLUDING [Deleted INCLUDED] “also known as” where appropriate. WE [Deleted WE] have done that. MARK ASKED TO GO [Deleted GO] [HE SAID HE WOULD LIKE TO GO] back to THE comment about contracts being in sync. Were you talking about legacy Qwest vs. legacy CenturyLink contracts being in sync?

Bonnie Johnson – Integra (7/28/11 Updates received from Integra in CAPS) (7/29/11 Updates received from PAETEC in italicized CAPS) [SAID SHE IS] ANSWERED I’m looking at REBRANDED [Deleted REBRANDING] product name changes, formerly MOE, Qcentral, QLSP or something else. I AM NOT [Deleted NOT] [SHE IS NOT] sure I [SHE] agree [AGREES THAT] none of these former names are in ICA [ICAS] or commercial agreements. As long as documentation FOR THE PRODUCTS is clear AND INCUDES THE LEGACY QWEST NAMES somewhere AND [Deleted SO] [IN] the PCATs ARE to say at least once AN “also known as” so it’s [THE QWEST PRODUCT NAME] identified somewhere IN THE PCAT AND IT SHOULD BE “ALSO KNOWN AS” AND NOT “FORMERLY KNOWN AS”. [Deleted ELSE] INCLUDING THE OLD LEGACY QWEST NAME IN THE PCAT SHOULD [Deleted THAT WOULD] cover if A name is [Deleted IN A] different IN ANOTHER document. As long as i no overlap in product names BETWEEN LEGACY QWEST AND CENTURYLINK, that SHOULD [Deleted WOULD] TAKE care OF [Deleted FOR] Integra’S concern.

Julia Redman-Carter – PAETEC just rejoined call.

Mark Coyne – CenturyLink (7/28/11 Updates received from Integra in CAPS) (7/29/11 Updates received from PAETEC in italicized CAPS) [SAID HE AGREES] stated I agree that INCLUDING [Deleted NEEDS TO] “also known as” AND not “formerly known as” ADDRESSED THOSE CONCERNS. AND CenturyLink has cared for those concerns. I HAVE NOTED YOUR [Deleted WILL NOTE] [HE WILL NOTE THAT] feedback.

Julia Redman-Carter – PAETEC (7/28/11 Updates received from Integra in CAPS) (7/29/11 Updates received from PAETEC in italicized CAPS) [SAID THERE] THERE NEEDS [Deleted NEEDS] to be AN ABILITY TO SEARCH ON THE OLD PRODUCT NAME somewhere. SO IF [Deleted IF] someone is searching in Qwest system to find OR [Deleted /] search for a product and used AN old LEGACY QWEST name THAT WAS in THE ICA THEY [Deleted THAT] can find it and GET THE [DELETED TAKE TO] [TAKE NOTE OF THE] new name and be clear THAT it’s covered in any document.

Bonnie Johnson – Integra (7/28/11 Updates received from Integra in CAPS) (7/29/11 Updates received from PAETEC in italicized CAPS) ASKED CENTURYLINK [QWEST] TO GIVE [Deleted GIVE} thought to HAVING THE [ADDING TO THE] Qwest website [Deleted AND DO] pull DOWNS [Deleted DOWN AND] [BOXES THAT WOULD] have THE “also known as’ NAME, [Deleted THERE] to care for Julia’s concern. That way if SOMEONE OR THE AGREEMENT only HAS THE [Deleted HAVE] old name then THEY [Deleted YOU] could still find it.

Mark Coyne – CenturyLink (7/28/11 Updates received from Integra in CAPS) SAID we will take a look at what we can do.

Kim Isaacs – Integra (7/28/11 Updates received from Integra in CAPS) (7/29/11 Updates received from PAETEC in italicized CAPS) STATED [SAID] SHE saw on matrix that grandparent products WERE treated differently. Can you confirm no REBRANDING changes ARE being made?

John Hansen – CenturyLink , (7/28/11 Updates received from Integra in CAPS) (7/29/11 Updates received from PAETEC in italicized CAPS) ANSWERED [SAID] that is correct. THE GRANDPARENTED PRODUCTS HAVE [Deleted HAVE] not changed where noted. [PAETEC Deleted WHERE NOTED]

Kim Isaacs – Integra ASKED IF THE Grand parented PCATS ARE [Deleted PCAT IS] going to remain on website?

John Hansen – CenturyLink – (7/29/11 Updates received from PAETEC in italicized CAPS) SAID [Deleted ANSWERED] yes THEY will remain.

Mark /Coyne – CenturyLink (7/28/11 Updates received from Integra in CAPS) (7/29/11 Updates received from PAETEC in italicized CAPS) STATED [SAID] just like today.

Kim Isaacs – Integra (7/28/11 Updates received from Integra in CAPS) ASKED just like it is today? THEY ARE CURRENTLY BRANDED [Deleted BRANDED] as Qwest.

John Hansen - CenturyLink (7/28/11 Updates received from Integra in CAPS) (7/29/11 Updates received from PAETEC in italicized CAPS) STATED [SAID] yes

Lori Burchett – CenturyLink (7/28/11 Updates received from Integra in CAPS) (7/29/11 Updates received from PAETEC in italicized CAPS) SAID SHE WAS sorry THAT SHE joined late. SHE didn’t have chance to announce.

Mark Coyne – CenturyLink (7/28/11 Updates received from Integra in CAPS) ASKED IF THERE WAS anything additional on that.

Julia Redman-Carter – PAETEC (7/28/11 Updates received from Integra in CAPS) ASKED WHETHER THE [Deleted HAVE] ADSL PCAT that was grandfathered and then came back is [Deleted THAT] being changed?

John Hansen – CenturyLink – (7/28/11 Updates received from Integra in CAPS) (7/29/11 Updates received from PAETEC in italicized CAPS) INDICATED [SAID] HE will check AND GET BACK TO YOU.

Julia Redman-Carter – PAETEC (7/28/11 Updates received from Integra in CAPS) (7/29/11 Updates received from PAETEC in italicized CAPS) STATED [SAID SHE WANTED]WE want to be clear on those ADSL PCATs [ADSL PRODUCT AND PCATS] because THEY MOVED [Deleted OF MOVING] forward and back FROM GRANDPARENTING STATUS.

John Hansen – CenturyLink (7/28/11 Updates received from Integra in CAPS) (7/29/11 Updates received from PAETEC in italicized CAPS) (7/29/11 Updates received from PAETEC in italicized CAPS) STATED [SAID THAT IF HE RECALLED, THE THOUGHT] if I recall CORRECTLY I think it [ADSL PCAT] was changed.

Julia Redman-Carter – PAETEC (7/28/11 Updates received from Integra in CAPS) (7/29/11 Updates received from PAETEC in italicized CAPS) STATED [SAID] SHE would like CENTURYLINK to make sure or [AND] GET clarification for THE new product name. [SHE] PAETEC HAS CONCERNS [Deleted CONCERNS] [PER THE] on XDSL amendment AND WANTS to make sure what is changing on THE new PCAT [Deleted ONE IS] [AND NAME] and THE relationship between the old and new one. THIS NEEDS [Deleted NEED] to be very clear THIS WAS A BIG ISSUE IN THE NEGOTIATION OF THE AMENDMENT THIS IS A BIG [Deleted BIG] issue for PAETEC

John Hansen – CenturyLink (7/28/11 Updates received from Integra in CAPS) (7/29/11 Updates received from PAETEC in italicized CAPS) STATED HE [SAID CENTURYLINK] will check on IT.

Bonnie Johnson – Integra (7/28/11 Updates received from Integra in CAPS) (7/29/11 Updates received from PAETEC in italicized CAPS) STATED WE ARE [SAID SHE IS] still looking at notices from 7/18 and may have more questions/concerns AND ADDITIONAL COMMENTS/CONCERNS.

Mark Coyne – CenturyLink (7/28/11 Updates received from Integra in CAPS) (7/29/11 Updates received from PAETEC in italicized CAPS) SAID THE comment period runs through 24th or 25th.

Kim Isaacs – Integra (7/28/11 Updates received from Integra in CAPS) (7/29/11 Updates received from PAETEC in italicized CAPS) STATED [CLARIFIED] it’s the 25th.

Julia Redman-Carter – PAETEC (7/28/11 Updates received from Integra in CAPS) (7/29/11 Updates received from PAETEC in italicized CAPS) STATED [SAID] ditto for PAETEC.

6/15/11 Product Process CMP Meeting Mark Coyne – Qwest relayed that the CR had been presented two months ago and that the draft matrix had been reviewed in last month’s CMP meeting. The changes are targeted for August 8, 2011. Mark said there were three open issues: 1) Product naming list, 2) URL changes, and 3) impacts on ICA. Mark said in regard to the URLs, they will be redirected indefinitely and that at the point that the URL redirects will be eliminated, we will follow the CMP process which is a 21 day notice.

Karen Clauson – Integra said that the Integra ICA and Qwest template refer to Qwest.com and that if Qwest decides to eliminate the redirect, the ICA must also be amended.

Mark Coyne – Qwest said that is true.

Susan Williams – Qwest said Qwest will amend the ICA (6/23/11 Updates received from Integra in CAPS) TO INCLUDE @CENTURYLINK.COM at the CLECs request. Karen Clauson – Integra said their ICA says Qwest.com and that it is also in the ICA of some CLECs in MN.

Susan Williams – Qwest said that Qwest Corporation doing business as CenturyLink will continue to be the legal name and that the Qwest legal position is that an amendment is not required unless a CLEC requests it.

Karen Clauson – Integra said the issue is the URLs that appear throughout the document that the ICA specifically points to. Karen said if a CLEC does not request the change then (6/23/11 Updates received from Integra in CAPS) HOW Qwest can act contrary to it?

Susan Williams – Qwest said she was not saying that. She said the Qwest legal position is that the merger agreements cover this and that there is no need to (6/23/11 Updates received from Integra in CAPS) PROactively pursue an amendment to change each contract. IF THE CLEC DOESN’T REQUEST IT, THEN THERE IS NO NEED TO UPDATE THE CONTRACT.

(6/23/11 Updates received from Integra in CAPS) KAREN CLAUSON – INTEGRA SAID THAT QWEST IS SEEKING THE CHANGE AND WOULD NEED TO REQUEST A CONTRACT CHANGE.

(6/23/11 Updates received from Integra in CAPS) SUSAN WILLIAMS – QWEST SAID THAT QWEST WILL AMEND THE CONTRACTS, IF THE CLEC DESIRES.

Karen Clauson – Integra they are talking past each other (6/23/11 Updates received from Integra in CAPS) BECAUSE YOU ARE TALKING ABOUT THE ENTITY, AND I AM TALKING ABOUT THE CONTRACT PROVISION WITH QWEST.COM?

Susan Lorence – Qwest said that this issue should be taken out of CMP and to the Contract team.

Susan Williams – Qwest that Integra should contact Bob Kennedy.

Karen Clauson – Integra said she had contacted Qwest/CenturyLink executives and legal and they have said they are working on it but that she was still was owed a response.

Susan Williams – Qwest said she received the information yesterday.

Karen Clauson – Integra said she has not received anything and that Qwest should not present the notification requirements in CMP if they are also saying the ICA question is outside of CMP. Karen said her ICA specifically points to qwest.com and that proper channels need to be followed to make the change. She said what prevents Qwest from doing other things contrary to the ICA if a CLEC does not object. She said it is not the CLECs burden to object.

Mark Coyne – Qwest said her concerns are captured and that we will get with the Contract team to address them. Mark said his other issue is associated with the Product name list and he hopes to share the list when the meeting minutes go out.

Susan Lorence – Qwest said the plan was to share the rebranding product list in June but that it was not yet approved and asked if the list could be sent as a separate attachment with the draft meeting minutes otherwise the list would be made available in July.

Bonnie Johnson- Integra asked if a separate notice could be sent.

Susan Lorence – Qwest said it could be sent with the planned CMP rebranding notice that was going to go out.

Karen Clauson – Integra said they would like the list sooner than July and that the issue is that the list cannot be included in the meeting minutes as if it was part of the meeting. Karen said the list should be considered a separate attachment.

Susan Lorence – Qwest said that was her plan.

Julia Redman-Carter – PAETEC asked if the list was going to show old and new name and potential issues?

Mark Coyne – Qwest said it is just the product list.

Julia Redman-Carter – PAETEC said the heart of the (6/28/11 Updates received from PAETEC in CAPS) ORIGINAL request was TO IDENTIFY the potential issues WITH THE REPLACEMENT OR ELIMINATION OF “QWEST” IN THE NAME OF THE PRODUCT and gave an example USING A HYPOTHETICAL [delete AROUND] Qwest xDSL PRODUCT NAME. Julia [delete SAID] ASKED what happens if there is Qwest xDSL PRODUCT NAME and CenturyLink has xDSL PRODUCT NAME and the decision is to drop the “Qwest?” IF THIS HAPPENS, THEN THERE [delete There] are still two different products but they BOTH would have the same name. THE REQUEST [delete AND THAT] was THAT the product issues list she was looking for ALSO IDENTIFIED THOSE ISSUES AND CONCERNS.

Mark Coyne – Qwest said that information would not be part of the product list to come out next week but that we would get with the Product team to get their response.

Julia Redman-Carter – PAETEC said she understood the URL discussion associated with the ICA was put off (6/28/11 Updates received from PAETEC in CAPS) TO ANOTHER TIME, but wondered what QWEST’S [delete THE] response was on the ICA piece.

Mark Coyne – Qwest said the concerns around the ICA would be addressed outside of CMP with the Contract team.

Julia Redman-Carter – PAETEC said her concern was if she was directed to resolve issues (6/28/11 Updates received from PAETEC in CAPS) BROUGHT UP IN CMP with the contract team, there could be inconsistencies with contracts and the process. WE [delete AND THAT THEY] then end up with a loophole and NO MEANS OR WAY TO RESOLVE THE ISSUES. THUS, THE ORIGINAL ICA REQUEST WAS that she wanted a plan FROM QWEST PRODUCED AS TO HOW THEY PROPOSE to address [delete THESE] THE INCONSISTENCIES IN THE ICA. She said [delete THOSE] THESE potential inconsistencies with the ICA and process needed to be addressed in CMP AND NOT AVOIDED BY REFERRING THEM TO THE CONTRACT GROUP. IF THERE IS A CHANGE IN PROCESS THAT QWEST IS PROPOSING THAT IMPACTS THE ICA, THEN CMP IS [delete AND THAT WAS] where they needed to be ADDRESSING THE ISSUE.

Mark Coyne – Qwest said he would take that back to the Contract team.

5/18/11 Product Process CMP Meeting Mark Coyne – Qwest relayed that the CR was presented in last month’s meeting and that a document to be reviewed this month was under Attachment F.

John Hansen – Qwest presented the example redlined PCAT document and the Business Procedure matrix. He said the typical change was from Qwest to CenturyLink or Qwest may simply be dropped altogether. John said links in the documents are changing but customers are not really impacted since the revised links are provided in the online documents.

Bonnie Johnson- Integra said there are outstanding ICA questions and asked what was going to happen if customers accessed the Qwest.com link.

John Hansen – Qwest said that generally, there are no duplicate links between Qwest and CenturyLink domains except at the Wholesale level itself. John said when accessing the CenturyLink web page, there will be an option to go to legacy Qwest or Legacy CenturyLink.

Bonnie Johnson- Integra asked whether customers would receive a “page not found”or is it a redirect.

Susan Lorence - Qwest said Qwest would like to leave a redirect link up for 30 days but is still confirming that.

Bonnie Johnson- Integra said the change is bigger than just PCATs and it needs to be addressed in its entirety. (6/1/11 Updates received from Integra in CAPS) SHE STATED THE EXISTING ICAS AND THE QWEST NEGOTIATIONS TEMPLATE HAVE THE QWEST.COM ADDRESS. WE SEE THIS AS A BIGGER ISSUE AND NEED TO CARE FOR THIS GLOBALLY. She said the Negotiations Template will probably be considered outside of the scope of CMP.

Mark Coyne – Qwest said that Qwest has an entire team addressing the rebranding changes including those Product/Process, system and CMP document updates addressed in CMP. Mark said the negotiation template changes would be addressed separately.

Bonnie Johnson- Integra said regardless of the venue to address them, there would need to be an overall view of the changes and that it was difficult to comment on the changes without understanding what was happening with the ICA - especially with the current xDSL change.

Susan Williams – Qwest said the ICA updates are administrative and the links have to be identified and have not been created yet.

Bonnie Johnson- Integra said the expectation is the update would take a formal amendment and that customers did not need to know the links but the process that will used to change them.

Susan Williams – Qwest said if ICAs need to be amended through a formal amendment, she would entertain that.

Mark Coyne – Qwest said in regard to the ICA updates, those will be addressed outside of CMP through the Contract/Legal team. Brenda Bloemke - Comcast said if nothing is changing in the ICA, that the links should be redirected for a time.

Susan Williams – Qwest said the links will be redirected and then customers rebookmark those that are used regularly. Susan questioned what are the benefits of redirects.

Brenda Bloemke - Comcast said it prevents receiving a “page not found”.

Bonnie Johnson- Integra said some in Integra use the ICAs as a reference and do not use the ICA links everyday and so do not know where to look if not redirected.

Doug Denney- Integra requested confirmation that none of the content of the ICAs are changing.

John Hansen – Qwest said his changes are to product, process and systems in name only and only cosmetic so Qwest will have a clean document going forward. John relayed that the business procedure matrix is how the changes are being tracked internally and some documents that change frequently have not been touched yet. The matrix shows whether the document is considered CMP or not and has listed some of the changes, such as downloads. John said this is an example of what would be sent with the notice.

Julia Redman-Carter - PAETEC requested confirmation that the changes are only name changes (6/2/11 Updates received from PAETEC in CAPS) FROM QWEST TO CENTURYLINK and there are no terms or process or changes of substance included.

John Hansen – Qwest said the products may go from Qwest XYZ to CenturyLink XYZ but in some cases the product will just go to XYZ.

Julia Redman-Carter - PAETEC provided an example using the DSL product and asked what would happen if both Qwest and CenturyLink have DSL and the company name is dropped. How will the Qwest and CenturyLink products be distinguished?

John Hansen – Qwest said he did not have an answer but would investigate the question since he assumes CenturyLink has a DSL product as well. John said for an unknown period of time, there will still be two sets of documents between Qwest and CenturyLink to link to and that he does not know when those documents will be merged. He said at some point the products will be integrated but customers will be notified when that will happen.

Julia Redman-Carter - PAETEC said (6/2/11 Updates received from PAETEC in CAPS) [delete THAT IS] her concern IS that she is able to distinguish BETWEEN THE DIFFERENT COMPANY products and would like to have a minimum time frame TO KNOW HOW TO ADDRESS THESE SITUATIONS BEFORE IMPLEMENTING THE NAME CHANGE. She said the key CONCERN INITIALLY is that she does not want to be linked to a product that has different terms than what was negotiated in her ICA as part of this rebranding.

Kim Isaacs - Integra said if a customer has Qwest DSL and the product changes to DSL, what happens if there are questions about the terms of Qwest DSL.

Susan Williams – Qwest said the new legal name will be Qwest DBA (doing business as) CenturyLink to allow customers to distinguish between various agreements.

Julia Redman-Carter - PAETEC said the concern is not with the (6/2/11 Updates received from PAETEC in CAPS ) COMPANY name change but WITH [delete THAT AS] the product name changes, AND that her ICA reflects the correct product. QWEST HAS DRIVEN THEIR ICAS AND TERMS BASED ON THE PRODUCTS OFFERED. She said she does not want to have an issue with a Qwest product and be told the product AS NOTED IN THE ICA does not exist any more and BE SUBJECTED TO OTHER TERMS AND DELAYS. [delete THAT] THOUGH she does not need the answer today., [delete SHE SAID] QWEST customers [delete JUST] need to understand how that situation will be formally addressed before the rebranding identified in the matrix takes place.

Mark Coyne – Qwest said we will take it as an Action Item action item to get a response.

Liz Tierney – Covad said customers need a document that provides the from/to list for product, system and URL changes.

Susan Lorence-Qwest said at the next CMP meeting, Qwest will have a generic list of the various name changes that identifies the from and to name change.

Mark Coyne – Qwest asked if there were any other questions and there were none.

4/20/11 Product Process CMP Meeting John Hansen – Qwest presented the CR associated with how Qwest will be implementing the change from Qwest to Century Link for all Qwest documentation, products, downloads, web updates, etc. The documentation changes are to become effective August 8, 2011. John said rather than posting all of the business procedures and PCATs, we propose sending a draft matrix in the May meeting that identifies all of the documents and the types of changes to be included and send out a level 2 notice since it is not really a process change

Bonnie Johnson – Integra requested one redlined PCAT be made available as an example of the types of changes so the CLECs can see the from/to types of changes.

John Hansen – Qwest said that would work to get the basic idea of the changes. John said there could be a few more extensive URL changes if there are any duplicate documents between Qwest and CenturyLink.

Julia Redman-Carter – PAETEC requested clarification that the URLs changes were not to go to a new process but only to go to a new URL.

John Hansen – Qwest said there were no process changes included, only redirects of URLs, otherwise it is status quo.