Wholesale: Products & Services

Open Product/Process CR PC040319-1 Detail

Description Of Change

• Changes will be made to the look and feel of the new web tool.

• The badge renewal process will be modified to allow each CLECs Single Point of Contact (SPOC) to renew their badges for each of their technicians/contractors on an annual basis.

• On a one-time basis prior to the conversion to the new web tool, CenturyLink will provide each SPOC(s) a list of all technicians/contractors and their renewal dates.

• Initial setup will be required by each SPOC.

• CenturyLink will no longer be making automatic renewals for each company.

• A SPOC will have the responsibility to approve each technicians/contractors BEFORE their expiration date or the technicians/contractors will be terminated as of that expiration date.

• Following the industry standard, our company policy will continue to be that a SPOC will have the responsibility to immediately terminate badge access if a technician/contractor no longer works for their company.

Status History

Project Meetings

6/19/19 Product Process CMP Meeting Mark Coyne – CenturyLink said this CR was presented in the April meeting by Trey Albritton, CL Product Manager. We held an Ad hoc meeting on April 30 where Trey shared that the portion of the CR associated with the modifying the Badge Access Tool external portal to upgrade security standards and to modify the renewal process used by CLECs was going to be delayed. Trey gave a brief overview of the changes that will be made to the look and feel of the new web tool. Those changes are planned for late July. The changes to the badge renewal process with portal will be implemented later in the year – likely 4th quarter. The draft meeting minutes were distributed but no customer updates were received, and the CR has been updated. Parties agreed that once we have the screen shots for the look and feel portion of the change, we will send those out as a level 2 notice. Then when the rest of the security and renewal process is ready, we will send that out as a level 4 notice. We do have a walk-on item under attachment F related to this topic.

5/15/19 Product Process CMP Meeting Mark Coyne – CenturyLink said this CenturyLink CR was presented last month by Trey Albritton, CenturyLink Product Manager. Mark said an Ad hoc meeting was conducted on April 30 where Trey shared that the portion of the CR associated with the modifying the Badge Access Tool external portal to upgrade security standards and to modify the renewal process used by CLECs was going to be delayed. Trey gave a brief overview of the changes that will be made to the look and feel of the new web tool. Mark said those changes are planned for some time in July and the changes to the badge renewal process will be implemented later in the year – likely 4th quarter. Mark said that last month there was some discussion about how to handle the CR. We decided to keep this CR and phase in the functionality starting with the look and feel changes to the tool. Mark asked if there were any objections to sending those changes as a Level 2 notice. There were none. Once the changes to the web tool for the security and renewal process are ready, we will then send a Level 4 notice for those planned updates. Mark asked if there were any questions. There were none.

04/30/19 Ad hoc meeting minutes - FINAL Attendees: Larry Couch – Action Communications Kim Isaacs – Allstream Jim Weister – Allstream Manny Singharaj – Arion Rhonda Peterman - Arvig Howard Sargent - AT&T Mobility John Hockley - Charter Kathy Smith - Cincinnati Bell Janelle Krohg – Consolidated Communications Joel Emter - Consolidated Telcom Ryan Rosenwald – Consolidated Telephone Co Eric Nowland – Contact Communications Bruce Duling – CS Technologies Joyce Oliviera – Granite Communications David Rowell – Interactive Networks Lori Deal – Interstate Telecom Consulting Amanda Yang – Jaguar Communications Valerie Starr – LS Networks Heather Sandeen – POPP Communications Tom Maxwell - RCA Telecom Michelle Jones – SECOM Tim Brody – Summit Broadband Farrell Theall – Summit Broadband Babette Ruda – T-Mobile Sherry Holt – T-Mobile Rod Cox – TDS Metrocom Eva Frisby – TPx Communications Cathy Critser - Unite Private Networks Connie Boothe - Uniti Fiber Jackie Martin – Verizon Coni Duff – Windstream Frankie Nelson - Windstream Leslie Nuttall – Windstream David Rowell - WNM Communications Sharon Amos – Zippytech/Cedar Networks Trey Albritton – CenturyLink Teresa Harper – CenturyLink Kellie Halabrin – CenturyLink Rita Urevig - CenturyLink Mark Coyne – CenturyLink Susan Lorence – CenturyLink

NOTE: Susan Lorence – CenturyLink asked those attending the call to please send an email to CMPCR@centurylink.com to provide the correct spelling of their name and their email address in order to provide a copy of the meeting minutes.

Susan Lorence – CenturyLink relayed the purpose for the Ad Hoc call which was to review the CenturyLink Change Request PC040319-1, Updates to Badge Access Web Tool – Security and Renewal Process. The CR was presented in the April CMP monthly meeting by Trey Albritton – CenturyLink. Susan said the agenda for the call will be to review the planned changes, answer any questions, and if necessary, follow-up on any questions not answered on the call. Susan said the tentative effective date for these changes will be in July but there is no firm date as of yet.

Trey Albritton – CenturyLink said though his name is indicated as the originator of the CR, it was CenturyLink IT requesting these updates to be made. The purpose is to enhance the badge access security and to provide additional benefits on reporting. Trey said, in general, the system will look very similar to what it looks like today but the front end will have a different look and feel. Once passed the front end screens, the tool will be the same. Trey had expected to have some examples of what the screens will look like for the call but the IT team was not quite ready. He said there was a Go-No Go call about these changes the day before and the screen changes are a GO but the planned change to the renewal process will not be ready to deliver until 4th quarter of this year. The plan was to change the renewal process to have the SPOCs be responsible for renewing badges. Since there is now a delay, CenturyLink will continue to perform the renewals using the current process. Trey said that Teresa Harper – CenturyLink will pick up the current badge renewal process from him as of May 1, 2019. Trey said he will remain involved until the new web tool is ready in July and also until the change to the badge renewal process will be implemented later this year. For the screen change in July, SPOCs will log in and identify they are applying for a badge for someone else and then enter either their name or user-id. The login information will remain the same. Trey said instead of a drop down, the new screen will show more information on a single screen. The process will be very similar to what was done in the past and is self-explanatory. Trey asked if there were any questions.

Kim Isaacs – Allstream said the call is occurring in a vacuum without the screen shots and asked when they will be available.

Trey Albritton – CenturyLink said the screen shots should be available in the next two to three weeks. Trey said any questions should come to him as far as the screen changes. Teresa will focus on the renewal process.

Kim Isaacs – Allstream said she assumes the comment cycle will not start until the screens are available.

Susan Lorence – CenturyLink said that is true. The notification process, including the formal comment cycle, will not begin until the screen shots are available. There will be a 15 day formal comment cycle, and then up to 15 days for the CenturyLink response and then the effective date will be 15 days following the final notice being sent. Susan apologized that the screen shots were not available; the call was set up for this date believing we would have draft screen shots.

Kim Isaacs – Allstream said her understanding is that the renewal process is on hold for now and that once it is ready, the CR would go through another notification process.

Trey Albritton – CenturyLink said that is true. When the new renewal process is ready, Trey said CenturyLink will send a list of all of the current contacts for a company to the SPOC along with the respective expiration date. He gave an example that CenturyLink might say that renewals were completed through December 1 and that as of January 1, 2020, the SPOC would be responsible to manage their company’s renewals. Trey said CenturyLink will provide ample time for review.

Mark Coyne – CenturyLink asked if the CR should be changed to remove the renewal piece for now and create a separate CR later for that piece.

Susan Lorence – CenturyLink said we will consider what would be best and whether we should break the change into two CRs since the biggest change was the renewal piece. Susan said we will include the plan in the meeting minutes.

05-07-19 UPDATE: Since the main portion of this CR is the new Security renewal process change, CenturyLink has determined that for continuity, we will not create another separate CR for the changes. We will track the “look and feel” update that will occur in July as Part One for this CR and continue to track the Security renewal process changes within this CR for implementation later in the year.

Trey Albritton – CenturyLink said at this time, there will be no change to the handling of the badge renewal process. The process that he has been following will continue to be followed by Teresa Harper. During the 4th quarter of this year, with the implementation of the new badge renewal process, the SPOC will put in a renewal for each company employee with a renewal date. If a badge is not renewed, that company contact will lose access rights. If the person should have retained access, the person will have to be re-instated. Trey said we really wanted to implement this as part of the July release but as of yesterday, the renewal piece will not be ready.

Susan Lorence – CenturyLink said this change for July is not as significant as originally planned.

Larry Couch – Action Communications said he has a note to renew his password every 90 days. Larry asked if that will still be required.

Trey Albritton – CenturyLink said yes it will be. He said he is working on having an email reminder to be sent prior to the badge expiration but does not yet have agreement with the various organizations on that. He said he knows that some companies would like to send 30 names at a time; instead of sending 3 requests for renewal for 10 each, they would like to send one. He said there is often a different perspective between IT and the SME team. The SME team is working on trying to make the process more user friendly.

Jackie Martin – Verizon asked if the new renewal process will be to simply check a box or whether the various sites will have to be re-entered.

Trey Albritton – CenturyLink said a badge renewal will be for the current sites. If the customer wants to add sites, it would be a change/add to include additional sites.

Susan Lorence – CenturyLink asked if there were any other questions.

Trey Albritton – CenturyLink said he has enjoyed working with everyone over the years but Teresa will be a great contact. Her email address is Teresa.Harper@centurylink.com. Teresa will be the new point for day to day contacts. Trey will continue to work on the future enhancements.

Susan Lorence – CenturyLink said she wanted to confirm that there is no external web updates to documentation associated with Teresa taking on the day to day badge updates. She said those would have to go thru the notification process.

Trey Albritton – CenturyLink said there are no documentation updates. The process is business as usual other than Teresa will be performing the work.

Valerie Starr – LS Networks said she received an email very recently that said “test only – no further action required” and wondered what that was related to.

Trey Albritton – CenturyLink said the SME team is validating the email address on file. If a bounce would have been received, then the SME team would send it for further follow-up.

Susan Lorence – CenturyLink asked if there were any other questions. There were none. She thanked everyone for participating on the call.

The Ad hoc meeting was adjourned at 10:10 AM MT.

04/17/19 Product Process CMP Meeting Trey Albritton – CenturyLink presented this new CenturyLink CR that is associated with modifying our external portal for the Badge Access Tool to upgrade security standards and to modify the renewal process used by CLECs. Trey said changes will be made to the look and feel of the new web tool. He said that the first screens will be different but once a person is passed those, the tool will look more familiar. With the badge renewal process, there will be more responsibility by each company’s Single Point of Contact (SPOC) to renew their badges for each of their technicians/contractors on an annual basis. Trey said CenturyLink will be scheduling an Ad Hoc call for April 30, 2019 to review these planned changes.

Susan Lorence – CenturyLink said we will send a meeting notice out for the April 30, 2019 meeting that will start at 9:30 AM MT. Susan said we would also like to have the company SPOCs attend the call.

Kim Isaacs – Allstream asked what type of reporting will be available. She asked if SPOCs will be able to pull a monthly report.

Trey Albritton – CenturyLink said prior to the conversion, CenturyLink will send out a report of all of the contacts for each company and their renewal dates. He said there is also a process to request the report on an “as needed” basis throughout the year.

Kim Isaacs – Allstream asked if the limit of 10 requests on the portal will change. She said it takes time to submit multiple requests.

Trey Albritton – CenturyLink said the limit will stay the same and, if more than 10 are required, multiple requests will still be required. Trey said CenturyLink SMEs verify everything. It is much more manageable for CenturyLink to process 10 at a time.

Mark Coyne – CenturyLink said the next step will be to send the CMP Ad hoc meeting notice. Once we get through that discussion and any follow-up, we will consider the updates to the external documentation. He said we are looking at a July date for implementation.

Trey Albritton – CenturyLink said that it was announced to the SPOCs in mid-April that Teresa Harper will become the CenturyLink contact. Trey said there is no change to the process or the contact information. The change will occur May 1, 2019. There were no questions.