Wholesale: Products & Services

Open Product/Process CR PC040105-01 Detail

Description Of Change

Expected Deliverable:

Qwest Operators will look up CLEC Listings in the National Database anytime a number is not found in the internal Database

Project Meetings

Hello Lynn - We are working on getting the list of questions together for you. I hope to have them soon. Thanks, Pam --Original Message-- From: Stecklein, Lynn [mailto:Lynn.Stecklein@qwest.com] Sent: Friday, December 16, 2005 3:41 PM To: Pam Lehrke Cc: Martain, Jill; Foster, Sandy Subject: FW: December CMP Meeting Minutes for Review and Feedback

Hi Pam,

Peggy forwarded your message to me. I am sorry you missed the December CMP Meeting. I am curious as to what CMP 12-month schedule you are referring to. I checked the Wholesale Website and the current calendar does reflect the date as December 14th.

Is there anyway you can submit your questions/comments to me so that I can refer them to the appropriate subject matter experts?

Thanks,

Lynn Stecklein Qwest Wholesale CRPM 303 382-5770

--Original Message-- From: Esquibel-Reed, Peggy Sent: Friday, December 16, 2005 2:25 PM To: Stecklein, Lynn Subject: FW: December CMP Meeting Minutes for Review and Feedback

--Original Message-- From: Pam Lehrke [mailto:Pam.Lehrke@HickoryTech.com] Sent: Friday, December 16, 2005 1:09 PM To: Esquibel-Reed, Peggy Subject: RE: December CMP Meeting Minutes for Review and Feedback

Hi Peggy -

I was unaware of the changed date for this months CMP meeting. I was using the CMP 12-month schedule. We have further comments/questions on our issue, please advise as to how we are to proceed.

Thank you,

Pam Lehrke

HickoryTech

--Original Message-- From: Esquibel-Reed, Peggy [mailto:Peggy.Esquibel-Reed@qwest.com] Sent: Friday, December 16, 2005 1:54 PM To: Johnson, Bonnie J.; Isaacs, Kimberly D.; Van Meter, Sharon K, NEO; Dianne.Friend@twtelecom.com; sue.wright@xo.com; lhankins@covad.com; laurie.fredricksen@integratelecom.com; Tom Hyde; Sanders, Nancy; Sonnier, Jeff J [NTK]; Stichter, Kathleen L.; rosalin.davis@mci.com; lynnkellas@eli.net; christerrell@att.com; Prull, Stephanie A.; Pam Lehrke; Julie Pickar (E-mail) Cc: Stecklein, Lynn Subject: December CMP Meeting Minutes for Review and Feedback

Hi All,

I have attached the meeting minutes from the December Product/Process and Systems CMP Meetings. Please review the documents to ensure that your comments were captured accurately. You need only to review your statements. Please provide your proposed changes no later than 8:00 a.m. MT, Wednesday, December 21, 2005.

Please track your changes.

Have a Safe a Happy Holiday!

Peggy Esquibel-Reed

Qwest Wholesale CMP

12/14/05 Product/Process CMP Meeting

Sandy Foster/Qwest stated that Qwest has spent an extensive amount of time reviewing the existing process and potential solutions associated with this request. Sandy said that Qwest has determined that it is economically not feasible for Qwest to search the National DA Database every time a local listing is not found in Qwest’s Regional DA Database and is denying this request. Bonnie Johnson/Eschelon asked if Qwest does this for retail 100% of the time. Sandy Foster/Qwest said no and that Qwest has no idea where the call is coming from. Bonnie Johnson/Eschelon asked if something could happen in the process to determine if it happens with one provider more often. Sandy Foster/Qwest said no, not to her knowledge. She said that the process as outlined is an equitable search procedure across the board. Pati Leo/Qwest agreed. Jill Martain/Qwest stated that this CR will be closed.

11/16/05 Product/Process CMP Meeting

Lynn Stecklein/Qwest stated that an adhoc meeting was held on 11/15/05 to communicate Qwest’s proposal on this CR. She said that the CLECs indicated the proposal will not meet their needs. Lynn stated that Qwest agreed to take back the concerns raised by the CLECs and provide an updated response in the December CMP Meeting. Bonnie Johnson/Eschelon stated that Qwest said that the original CR was economically not feasible and wanted to know if that is what the response will be in December. Jill Martain/Qwest stated that to implement the CR would be very costly and that we are looking into suggestions from yesterday’s call to determine costs.

10/19/05 Product/Process CMP Meeting

Sandy Foster/Qwest stated that after extensively reviewing this request our findings have determined that this change is too costly. Sandy said that we are looking at an alternative and hope to have the proposal completed by no later that the 1st of next week. She said that she hopes that this proposal can be beneficial to both Qwest and the CLECs. Pam Lehrke/Hickory Tech stated that she is interested in seeing the proposal as soon as possible. Liz Balvin/Covad said that providing an alternative is better that a flat out denial.

9/17/05 Product/Process CMP Meeting

Lynn Stecklein/Qwest said that Qwest continues to explore all options associated with this request. She said that we have determined that to implement this CR as written would be very costly to implement. Lynn said that we have talked with Hickory Tech since the last CMP Meeting and they have asked Qwest to consider another alternative. She said that we are researching to determine the feasibility of this option. She said that our goal is to provide the response in the October Meeting. 8/17/05 Product/Process CMP Meeting

Lynn Stecklein - Qwest said Qwest continues to evaluate this CR. She said that we are in the process of reviewing Hickory Tech’s issue against our policy and found complexities that needed to be addressed before responding to this CR. Lynn said to further complicate this analysis, Qwest just recently learned that the current relationship of our National Database Vendor has changed. She said that this change has added additional complexities that we are analyzing and that we will work towards providing a response in September.

7/20/05 Product/Process CMP Meeting

Lynn Stecklein - Qwest stated that our intent was to provide a response in this meeting. She said that an adhoc meeting was held with the CLEC Community to further understand and clarify Hickory Tech’s issue. She said that Qwest is currently reviewing the information from that meeting against our policy and have found complexities that need to be addressed before we can provide a response.

Jill Martain - Qwest stated that this CR will remain in Evaluation status.

6/15/05 Product/Process CMP Meeting

Jill Martain - Qwest stated that an adhoc meeting was held yesterday and that this request is still in Evaluation. She said that Qwest would provide a readout in the July CMP Meeting.

5/18/05 CMP Product/Process Meeting

Pam Lehrke - Hickory Tech stated that this request has to do with whether a CLEC houses their Directory Listings in the Qwest Database. Pam said that they have experienced situations and through testing have found that when the listing is not in the Qwest database, the Qwest operator will not do a lookup in the National Database. Pam said that they would like Qwest to look up CLEC listings in the National Database anytime a number is not found in the internal Qwest database. Jill Martain - Qwest asked if there were any questions. Jody Baker- North Star Access asked what is Qwest’s policy regarding Qwest looking in the National Database for listings that are not in the Qwest database. Jill Martain - Qwest stated that the subject matter experts were not available to answer this question and suggested that that an adhoc meeting be scheduled to discuss further. Jill said that the status of this CR will move to Presented.

4/7/05 Clarification Meeting

Attendees: Pam Lehrke - Hickory Tech, Sandy Foster - Qwest, Russ Urevig - Qwest, Lori Simpson - Qwest, Carol Mckenzie - Qwest, Pati Leo - Qwest, Lynn Stecklein - Qwest

Review Description of Change Pam Lehrke - Hickory Tech stated that today Qwest operators will not look up DA listings for CLEC numbers if they are not stored in the Qwest SDG Database. She said that they would like Qwest operators to look up CLEC listings in the National Database anytime a number is not found in the internal Qwest Database.

Discussion: Lynn Stecklein - Qwest asked what is the SDG database. Pam Lehrke - Hickory Tech said that the Qwest database that houses listing information. Russ Urevig - Qwest asked if this included Facility based listings. Pam Lehrke - Hickory Tech said yes. She said that sometimes when a listing is not found the Qwest operator will expand the search to a National Database. Lori Simpson - Qwest asked if this is always the case. Pam Lehrke - Qwest stated that they had approximately 40 test calls and never once got a find. Lori Simpson - Qwest stated that Qwest includes th primary listing of CLECs in the Qwest Database. Lori asked if the caller could be anyone. Pam Lehrke - Hickory Tech said that the caller could be any client of Qwest looking for a listing or any local service provider. Pam said that it appeared that it was up to the operator's discresion to bounce over to another database. There were no other questions.

Confirm areas and Products Impacted Directory Assistance

Establish Action Plan Lynn Stecklein - Qwest stated that Hickory Tech will present this request in the May Product/Process CMP Meeting.

CenturyLink Response

Final Response

SUBJECT: PC040105-01 (Qwest Directory Assistance (DA) Database Lookups for CLECs

This letter is in response to Hickory Tech’s request that Qwest Communications Directory Assistance (DA) operators look up CLEC listings in the National DA database any time that a number is not found in Qwest’s Regional DA database.

Qwest reviewed its existing process and determined that every additional second spent on a search costs us approximately $1 million annually. This cost does not include the additional costs that Qwest would incur for each listing that is accessed from the National DA listing database. A dip into a national database automatically adds on at least 18 seconds to a search. This is at a minimum. Additionally, due to the numerous national databases that are available for use, there is no guarantee that the listing that is being requested is available in the national database(s) that Qwest uses. Consequently, it is not economically feasible for Qwest to guarantee that it would search the National DA database every time a local listing is not found on Qwest’s Regional DA database.

Qwest proposed a compromise solution that was rejected by the CLEC community. Qwest also explored alternative options suggested by the CLECs that might be beneficial to both the CLEC community and Qwest. However, these solutions proved costly as well since they either require Qwest to develop a new interface to accept a different electronic feed, or, be too resource intensive to manually load additional listing information.

Qwest does have a process available to the CLEC community that allows CLEC listings to be shown in the Qwest Listing database which would guarantee that these listings are available by the Qwest DA agent. This process is outlined in the White Pages Directory Listings PCAT.

Qwest continues to endeavor to provide a comprehensive Directory Assistance while ensuring that the costs and service remain competitive. On this basis, Qwest denies this request because it is economically not feasible.

Sincerely,

Qwest

For Review by the CLEC Community and Discussion at the September 21, 2005 CMP Meeting

September 21, 2005

Hickory Tech Pam Lehrke

SUBJECT: CR # PC040105-01 Qwest Directory Assistance (DA) Database Lookups for CLECs

This letter is in response to Hickory Tech's Change Request (CR) PC0240105-01 Qwest Directory Assistance (DA) Database Lookups for CLECs. This CR requests that Qwest Operators look up CLEC listings for CLEC numbers if they are not stored in the Qwest SDG Database.

Qwest would like to keep this CR in evaluation status in order to continue with analysis of the existing process and look at potential solutions for this change request. Qwest will provide an updated response at the October CMP meeting.

Sincerely,

Qwest Communications

For Review by the CLEC Community and Discussion at the June 15, 2005 CMP Meeting

June 2, 2005

Hickory Tech Pam Lehrke

SUBJECT: CR # PC040105-01 Qwest Directory Assistance (DA) Database Lookups for CLECs

This letter is in response to Hickory Tech's Change Request (CR) PC0240105-01 Qwest Directory Assistance (DA) Database Lookups for CLECs. This CR requests that Qwest Operators look up CLEC listings for CLEC numbers if they are not stored in the Qwest SDG Database.

Qwest would like to place this CR in evaluation status in order to continue with analysis of the existing process and look at potential solutions for this change request. Qwest will provide an updated response at the July CMP meeting. Qwest will move this CR to Evaluation status.

Sincerely,

Qwest Communications