Open Product/Process CR PC032801-5 Detail |
| Title: Legacy CR Re institute notification structure to allow CLECs to receive mail out notices by classification | ||||||
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Current Status Date |
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| PC032801-5 |
Completed 4/18/2001 |
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| Originator: Powers, Lynne |
| Originator Company Name: Eschelon |
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| Director: |
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Description Of Change |
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On August 25, 2000, Qwest distributed a notice to CLECs in which Qwest stated: "We have had requests from you our customers asking that Qwest have the ability to separate our notifications, and send those notifications to specific persons at your company. We are pleased to announce that we are now ready to implement such a notification structure" (copy of notice attached). At that time, Eschelon did not need to take advantage of the notification structure. Since then, the number of notices have increased, and it is inefficient for both Eschelon and Qwest to continue to send the notices without separating them. Notices do not reach the correct parties and, as a result, both companies spend time dealing with inquiries about products and requests for notices that could have been avoided if the notices reached the appropriate parties. Therefore, Eschelon asked to take advantage of the notification structure, which has only been in place since August. Qwest’s Senior Service Manager indicated that there is no longer a way to separate these emails by category. Please re-institute the notification structure to allow CLECs to receive mail-out notices by classification. If the emails are more targeted, they are more likely to achieve Qwest’s objective in sending them.
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| Date | Action | Description |
| 3/26/2001 | CR Received from Karen Clauson of Eschelon | |
| 3/28/2001 | CR Logged and status changed to New - To be Industry Evaluated | |
| 3/28/2001 | Updated CR sent to Karen Clauson, Lynne Powers and Jessica Johnson of Eschelon. | |
| 4/6/2001 | Status changed to Reviewed - Under Consideration | |
| 4/6/2001 | Updated CR sent to Lynne Powers, Jessica Johnson, Karen Clauson and Janet Houston | |
| 4/18/2001 | Status changed to Complete as per April CICMP Industry Forum | |
| 4/23/2001 | Updated CR sent to Lynne Powers, Jessica Johnson, Karen Clauson and Janet Houston | |
| 3/28/2002 | Posted this legacy CR to CMP Database. Completed CR Form had been posted to the Web as part of the "Change Request (CR) Archive - Change Requests statused as Inactive before August 1, 2001" |
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Information Current as of 1/11/2021