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Open Product/Process CR PC032801-3 Detail

 
Title: Advance notice of circuit identification changes
CR Number Current Status
Date 		Area Impacted Products Impacted
PC032801-3 Completed
7/18/2001 		Ordering Centrex, Resale, Unbundled loop, UNE-P
Originator: Powers, Lynne
Originator Company Name: Eschelon
Owner: Urevig, Russell
Director:
CR PM:

Description Of Change

A problem arises when Qwest changes the circuit i.d. after assigning it to a CLEC but without notification to the CLEC. Qwest should develop a process for notifying other carriers when circuit i.d. information is changed. Inaccurate circuit i.d. information should not delay CLEC orders and cut overs.

Date Action Description
3/26/2001 CR Rec. from K. Clauson of Eschelon 3/28/01 CR Logged and status changed to New To be Evaluated 4/06/01 Status chg. to New To be Clarified 4/06/01 – Discussed in April CR Review Meeting 
4/6/2001 Clarification needed by Eschelon, request sent via email to Lynne Powers, Karen Clauson and Jessica Johnson (MR) 
5/14/2001 Sited examples faxed by Jessica Johnson of Eschelon and currently being investigated by Qwest (MR) 5/14/01 Status chg. to New - To be Evaluated 5/16/01 Status changed to reviewed - under consideration 
6/15/2001 Russ Urevig to speak with Jessica Johnson on sighted examples. Will be discussed at the 6/20 CIMCP meeting. (RU-MR)  
6/20/2001 Process of Advanced Notification to be discussed in interim CLEC meeting prior to July CICMP meeting (MR)  
7/10/2001 Interim conference call conducted to discuss Advanced Notification of CKID changes – meeting minutes sent to the CICMP team on 7/12/01 (MR) 
7/13/2001 Drafted response sent to the CICMP Team via email (MR) 
7/18/2001 CMP Meeting - It was agreed that the CR could be closed. 

Project Meetings

CenturyLink Response

July 10, 2001

Lynne Powers Vice President, Customer Operations Eschelon Telecom, Inc CC:Russ Urevig Matthew Rossi

This letter is in response to your CLEC Change Request Forms, numbers PCCR032801-2 and PCCR032801-3 dated March 26, 2001.

“Advance notice of circuit identification changes. A problem arises when Qwest changes the circuit id after assigning it to a CLEC but without notification to the CLEC. Qwest should develop a process for notifying other carriers when circuit id information is changed. Inaccurate circuit information should not delay CLEC orders and cutovers.”

Response: The existing process used in centers today states: “Anytime a change is made to a CLEC request, including changing the circuit ID (identifier), SBN (subscriber billing number), due date or specified appointment time, and the changes are NOT requested by the CLEC, a “new” FOC must be issued and the changes identified in the remarks of the new FOC.”

To ensure process compliance, a MCC (Multi Channel Communicator) was re-distributed on July 2, 2001, to all centers in AZ, CO, IA, ID-N, ID-S, MN, MT, ND, NM, OR, Outside 14 State Region, SD, UT, WA, and WY.

Sincerely, Nancy J. Hoag Wholesale Product Manager

Information Current as of 1/11/2021