Open Product/Process CR PC032801-2 Detail |
| Title: Process regarding circuit identification for CLEC to CLEC carrier changes | ||||||
| CR Number |
Current Status Date |
Area Impacted | Products Impacted | |||
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| PC032801-2 |
Completed 8/15/2001 |
Ordering | Centrex, Resale, Unbundled loop, UNE-P | |||
| Originator: Powers, Lynne |
| Originator Company Name: Eschelon |
| Owner: Urevig, Russell |
| Director: |
| CR PM: |
Description Of Change |
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Qwest recently announced a process regarding CLEC-to-CLEC carrier changes that required the CLEC acquiring the customer to obtain the circuit identification (“i.d.”) from the donor CLEC. (At the previous CICMP meeting, Qwest indicated that its retail group should be following the same process and should not be using loop reclamation for this purpose. Qwest’s use of the loop reclamation process to date, however, demonstrates that Qwest does have access through its own record to accurate circuit i.d. information.) A problem arises when Qwest changes the circuit i.d. after assigning it to a CLEC but without notification to the CLEC. The donor CLEC will provide the old circuit i.d. information to the acquiring CLEC, because the donor CLEC is unaware that Qwest has changed the circuit i.d. Then, the acquiring CLEC will encounter problems in the CLEC-to-CLEC exchange because the circuit i.d. information is inaccurate. Qwest should develop a procedure to ensure that circuit i.d. information is correct and for dealing with and escalating problems when they arise. Inaccurate circuit i.d. information should not delay CLEC orders and customers.
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| Date | Action | Description |
| 3/26/2001 | CR Received from Karen Clauson of Eschelon | |
| 3/28/2001 | CR Logged and status changed to New – To be Evaluated | |
| 4/6/2001 | Status changed to Reviewed – Under Consideration 4/06/01 – Discussed in April CR Review Meeting. | |
| 4/16/2001 | Qwest will address this during the April CICMP Industry Team Meeting (LW) | |
| 4/18/2001 | “Patch” for obtaining circuit ID from OLSP to accept LSRs required to complete this CR (MR) | |
| 4/20/2001 | “Patch was put in place to allow request on an action code of “C” with no required Circuit ID. | |
| 6/20/2001 | Process implementation for enhanced Circuit ID Process to be verified and presented in interim meeting to be scheduled by Qwest prior to the July CICMP Meeting. (MR) | |
| 7/10/2001 | Interim conference call conducted to discuss Advanced Notification of CKID changes – meeting minutes sent to the CICMP team on 7/12/01 (MR) | |
| 7/13/2001 | Drafted response sent to the CICMP Team via email (MR) | |
| 8/7/2001 | Eschelon and Allegiance confirmed that LSRs are being submitted and handled properly in relation to Qwest’s process on Circuit ID attainment. (MR) | |
| 8/9/2001 | Revised CR response distributed to the CICMP team via email. (MR) | |
| 8/15/2001 | CLEC CMP Meeting Product & Process CR PCCR032801-2. It was agreed that the CR was closed due to successful processing of LSRs with revised procedure for CKTIDs. | |
| 3/28/2002 | Qwest response posted to CMP database. Response had been posted to the Web as a stand alone document within the Change Request Archive. |
Project Meetings |
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CenturyLink Response |
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July 10, 2001 Lynne Powers Vice President, Customer Operations Eschelon Telecom, Inc CC: Russ Urevig Matthew Rossi This letter is in response to your CLEC Change Request Forms, numbers PCCR032801-2 and PCCR032801-3 dated March 26, 2001. * "Advance notice of circuit identification changes. A problem arises when Qwest changes the circuit id after assigning it to a CLEC but without notification to the CLEC. Qwest should develop a process for notifying other carriers when circuit id information is changed. Inaccurate circuit information should not delay CLEC orders and cutovers." * Response: The existing process used in centers today states: "Anytime a change is made to a CLEC request, including changing the circuit ID (identifier), SBN (subscriber billing number), due date or specified appointment time, and the changes are NOT requested by the CLEC, a "new" FOC must be issued and the changes identified in the remarks of the new FOC." To ensure process compliance, a MCC (Multi Channel Communicator) was re-distributed on July 2, 2001, to all centers in AZ, CO, IA, ID-N, ID-S, MN, MT, ND, NM, OR, Outside 14 State Region, SD, UT, WA, and WY. Sincerely, Nancy J. Hoag Wholesale Product Manager
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Information Current as of 1/11/2021