Wholesale: Products & Services

Open Product/Process CR PC032613-1 Detail

Description Of Change

6-12-13 UPDATE: The most current effective date for the withdrawal of Scan Alert is now AUGUST 31, 2013.

7-16-13 UPDATE: Effective August 31, 2013, Scan Alert will be grandfathered in the states of Oregon and Washington. Effective December 1, 2013 Scan Alert will be eliminated in the states of Oregon and Washington.

Project Meetings

4/16/14 Product/Process CMP Meeting Mark Coyne – CenturyLink said this CR remains in CLEC Test. The Scan Alert product was grandfathered in Washington and Oregon effective last August 31, 2013. The product will be eliminated as of April 30, 2014. On April 21, 2014, CenturyLink will send a level 1 courtesy reminder notice that Scan alert will be terminated as of April 30, 2014.

3/19/14 Product/Process CMP Meeting Mark Coyne – CenturyLink said the CR remains in CLEC Test. The product grandfathering effective date in Washington and Oregon was August 31, 2013 and the product will be eliminated as of April 30, 2014. CenturyLink pulled a list of remaining customers mid March. Any accounts with the product will be contacted by their Service Manager. CenturyLink will send a level 1 notice as a reminder that Scan Alert will be terminated April 30, 2014. Mark asked if there were any questions. There were none.

2/19/14 Product/Process CMP Meeting Mark Coyne – CenturyLink said the CR remains in CLEC Test. The product grandfathering effective date in Washington and Oregon was August 31, 2013 and the product will be eliminated as of April 30, 2014. CenturyLink will be pulling a list of remaining customers in early March. CenturyLink will send a level 1 notice at the end of April as a reminder that Scan Alert will be terminated April 30, 2014. Mark asked if there were any questions. There were none.

Discussion following coverage of CR PC090413-1 Laurie Roberson – Integra asked if CenturyLink would be pulling another list of Scan Alert USOCs to see what remains. Laurie said she thought they had removed all of theirs but would like a checkpoint.

Susan Lorence – CenturyLink said CenturyLink plans to pull the Scan Alert list again in March and will send the results through Service Management.

1/15/14 Product/Process CMP Meeting Mark Coyne – CenturyLink said the CR remains in CLEC test. CenturyLink will be pulling a customer list in March to see what customers still have the product. We will send a level 1 notice to customers toward the end of April as a reminder that Scan alert will be terminated as of April 30, 2014. Mark asked if there were any questions. There were none.

12/11/13 Product/Process CMP Meeting Mark Coyne – CenturyLink said the CR remains in CLEC test. The planned effective date to grandfather the product in WA and OR was August 31, 2013 with a revised plan to eliminate the product now as of April 30, 2014. Notification of this revised date was sent in November. Mark said CenturyLink will send a level 1 notice to customers at the end of April to provide a reminder that Scan alert will be terminated as of April 30, 2014.

Kim Isaacs – Integra asked if CenturyLink will provide another report of customer accounts to see if any Scan alert USOCs remain. Kim said she thought Integra had addressed all of their accounts but would appreciate confirmation.

Mark Coyne – CenturyLink said CenturyLink will provide another list of any Scan alert USOCs that remain in the early March timeframe.

11/20/13 Product/Process CMP Meeting Mark Coyne – CenturyLink said the effective date for grandfathering was August 31, 2013 with the plan to eliminate the Scan alert product as of December 1, 2013. On November 15, 2013, a regulatory notice and a revised CMP final notification was also sent that extends the product elimination date for both Washington and Oregon until April 30, 2014. In regard to the Final notice for the Tech Pub 77333, Mark said that the final notice was also sent last Friday. CenturyLink is continuing with the removal of the Tech Pub 77333 as of December 1, 2013 since no new scan alert products could be ordered since August 31, 2013. Mark said CenturyLink will send a level 1 reminder notice to customers around the end of April to remind customers that Scan alert will be terminated as of April 30, 2014. Mark asked if there are any questions. There were none.

10/16/13 Product/Process CMP Meeting Mark Coyne – CenturyLink said the status for this Change Request is the same as last month. The CR is in CLEC Test. The effective date for grandfathering was August 31, 2013. CenturyLink will send a level 1 reminder notice to customers on November 27 to remind customers that Scan alert will be terminated as of December 1, 2013.

Laurie Roberson – Integra asked since December 1, 2013 is a Sunday, will the product stop working on Monday, December 2.

Lee Brummett - CenturyLink said he believes it is December 1. He said he would validate that and CenturyLink would include the information in the meeting minutes.

NOTE: Following the CMP call, Lee Brummett - CenturyLink confirmed that the product will not stop working on December 1. CenturyLink will begin writing the disconnect orders with a December 2 due date for any accounts that still have the Scan alert product.

09/18/13 Product/Process CMP Meeting Mark Coyne – CenturyLink said this CR has been moved to CLEC Test as of the planned effective date of August 31, 2013 for grandfathering Scan Alert in Washington and Oregon. Scan Alert will then be eliminated in these states as of December 1, 2013. Mark said a current list of impacted customers has been distributed by the service management team. Janean Van Dusen – CenturyLink confirmed that the list had been sent by Service mangers to impacted customers.

Kim Isaacs – Integra confirmed she had received the list.

Al Finnell – Windstream also confirmed the list had been received.

Mark Coyne – CenturyLink said a level 1notice would be sent on November 27 to remind customers that Scan alert will be terminated as of December 1.

08/21/13 Product/Process CMP Meeting Mark Coyne – CenturyLink said the planned effective date for grandfathering is August 31, 2013 and that Scan Alert will be eliminated in Washington and Oregon with an effective date of December 1,2013. Mark said CenturyLink will send a level 1 notice to customers on November 27 to remind customers that Scan alert will be terminated as of December 1.

Kim Isaacs – Integra asked whether CenturyLink Service Managers would send out a list of customers that still had the product and to insure that no new customers had added the product before the grandfather effective date as of August 31.

Mark Coyne – CenturyLink said we would follow-up to have another list sent out after the August 31 date.

07/17/13 Product/Process CMP Meeting Mark Coyne – CenturyLink said the planned effective date is August 31, 2013 however, CenturyLink now plans to grandfather services as of August 31 instead of terminating the service as of that date. Scan alert in Washington and Oregon will now be eliminated with an effective date of December 1, 2013. CenturyLink will send the initial Level 4 notice on July 19; the notice will indicate both the August 31 date to grandfather the product and the December 1 date to eliminate the product. Mark said CenturyLink will also send a level 1 notice to customers on November 27 to remind customers that Scan alert will be terminated as of December 1.

Kim Isaacs – Integra asked whether CenturyLink would continue to accept only disconnect orders as of August 31 and asked if the service would continue to work. She said retail flyers were sent in Washington that the service was going away and asked if additional notice will be sent.

Mark Coyne – CenturyLink said disconnect orders would continue to be accepted. He said we will check on whether another Washington notice will be sent and would include that information in the meeting minutes if possible. Mark asked if there were any other questions. There were none.

FOLLOW-UP NOTE: At this time, CenturyLink Retail does not plan on sending any additional update in Washington until possibly the November timeframe.

06/19/13 Product/Process CMP Meeting Mark Coyne – CenturyLink said the revised planned effective date is now August 31, 2013. The initial level 4 notice will be sent around July 17. Mark relayed a Resale notification was sent on April 23.

Kim Isaacs – Integra asked whether the resale notice will be updated with the new date.

Mark Coyne– CenturyLink said we typically do not renotice with the change in date. He said the resale notices include the statement “This is to advise you of changes to a CenturyLink retail service offering. Please be advised that retail offers that are subject to Commission approval may change. Resellers should monitor filings since CenturyLink will not provide notification of changes.”

05/15/13 Product/Process CMP Meeting Susan Lorence – CenturyLink said the CR was presented by Lee Brummett in April and that there had been quite a bit of discussion around the notification process and identification of impacted customers.

Lee Brummett – CenturyLink relayed that a Reseller notification had been sent on April 23. Lee also relayed that the list of impacted customers had been sent out on April 18 to Service Managers and that the effective date now appears as if it will be mid August vs. July 31.

Kim Isaacs – Integra asked whether the notice will be sent as a level 4 change.

Susan Lorence– CenturyLink said it would be a level 4 since there are customers.

Kim Isaacs – Integra asked why there was a change in the effective date.

Lee Brummett – CenturyLink said the change in effective date was due to CenturyLink system and order work that needed to be completed.

Kim Isaacs – Integra asked if the alarm companies have been notified. She asked if the retail side had contacted the alarm companies.

Lee Brummett – CenturyLink said Wholesale has not notified the alarm companies but the retail side had contacted them.

Susan Lorence– CenturyLink asked if there were any questions. There were none.

04/17/13 Product/Process CMP Meeting Lee Brummett – CenturyLink presented the new CR. Lee said there will not be a replacement product and there is a list of USOCs associated with this product elimination. The planned effective date is July 31, 2013.

Kim Isaacs - Integra asked the difference of the product being eliminated vs. grandfathered and asked if customers will actually be taken down.

Lee Brummett – CenturyLink said the product is being eliminated. Lee said customers can contact the existing alarm providers to request cellular back up.

Kim Isaacs - Integra identified that the timeline and logistics to make changes and to contact customers for this type of product was tight.

Curtis Ashton – CenturyLink asked if the scenario was that the CLEC buys alarm transport from CenturyLink.

Janean Van Dusen – CenturyLink said yes.

Curtis Ashton – CenturyLink said there was reference to using a cellular modem instead but said some more internal discussion needs to talk place as cell phones are currently not allowed in the Central Office.

Kim Isaacs - Integra said in this instance the service is provided to the end user and asked if the modem would be located at the end user location or the Central Office.

Lee Brummett – CenturyLink said he thought the equipment was at the end user site.

Kim Isaacs - Integra asked the number of wholesale customer that have this product. She thought Integra had some.

Janean Van Dusen – CenturyLink said there were less than 200 in Wholesale.

Nancy Taylor - Integra asked for the list of customers within each impacted company.

Mark Coyne – CenturyLink said there was approximately 90 days before the product was being eliminated and asked when the CMP notice would be distributed.

Susan Lorence – CenturyLink said the CMP Level 4 notice timeline for this is 45 days. We will get the list of impacted customers to each Service Manager so they can work with their customers. Susan said we may set up an ad hoc call to discuss the process.

Mark Coyne – CenturyLink said the notice would go out mid June.

Kim Isaacs - Integra said she was concerned if things did not get moved to wireless that alarms could go down. She said getting the list of accounts to start work with customers was important so the customer could then contact their alarm service. The alarm service then needs to take action which can all take time.

Janean Van Dusen – CenturyLink said the alarm companies on the retail side are being notified that this is coming and that the service has been failing for years. Janean relayed the vendor no longer provides equipment and there are no replacement parts.

Kim Isaacs - Integra said she agreed it has been failing for awhile but some customers are less savvy and may not have a good reason to change. The CLEC may not have a wireless service where they are.

Mark Coyne – CenturyLink said we would provide the list of customers and get an ad hoc call together if necessary.

Kim Isaacs - Integra said a 90 day notice was required and she was not comfortable to take systems off line causing security systems and alarms to fail.

Susan Lorence – CenturyLink said we have the concerns captured and if we have additional information or follow-up, we will provide that in the meeting minutes. The customer lists will be distributed through each Service Manager.

Kim Isaacs - Integra asked what the regulatory requirements were to notify customers and indicated that may be different per state.

Janean Van Dusen – CenturyLink said that is the reason for these Wholesale notices through CMP and that we are not notifying end users. [NOTE: The customer lists for this product have been provided to Service Managers to share with impacted companies.]

Kim Isaacs - Integra said if Integra has to notify their end users, a certain amount of advance notice is required especially if the service is eliminated. Kim said she was concerned current timing may not allow enough advance notice to occur.

Mark Coyne – CenturyLink asked if Kim was asking for someone from CenturyLink to investigate notification timelines.

Kim Isaacs - Integra said she will investigate date requirements but that the schedule must include the regulatory requirements.

Mark Coyne – CenturyLink asked if there were any questions. There were none.