Wholesale: Products & Services

Open Product/Process CR PC031408-01 Detail

Description Of Change

Qwest will be requesting a single point of contact from each company. Qwest will then provide a list of current users to that single point of contact for each company for review and cleanup.

Valid list of digital certificate users/ Proposed cleanup to be completed by July 1, 2008.

Project Meetings

Lynn,

Attached are my edits to the product/process meeting minutes. I was unable to open the system meeting minutes document.

Also, PAETEC has verified that we have completed the Digital Certificate clean-up CR and we are fine with closing that CR.

Thank you.

Julia

Julia Redman-Carter Carrier Relations Manager

6/17/09 ProdProc CMP Meeting

Mark Coyne-Qwest said this is the Digital Certificate cleanup where we have worked with each company and we are ready to close this project as it is completed. Mark said that we looked at over 8500 certificates. Julia Redman-Carter-PAETEC said that she wanted to check with Joyce Bilow (PAETEC) to see if their effort was done. Mark Coyne-Qwest asked if they had changes to submit. Julia Redman-Carter-PAETEC said that she wanted to verify before closing this CR.

5/20/09 ProdProcCMP Meeting

Mark Coyne-Qwest said that the Digital Certificate effort is ongoing and that we are closer to finishing the cleanup. He said that we hope to complete by the end of the summer.

4/15/09 Product/Process CMP Meeting

Mark Coyne-Qwest said that the Digital Certificate effort is ongoing and that we are still collecting information from some CLECs. This CR will remain in CLEC Test.

3/18/09 Product/Process CMP Meeting

Mark Coyne-Qwest said that the Digital Certificate effort is an ongoing effort and is almost complete.

2/18/09 Product/Process CMP Meeting

Mark Coyne-Qwest said that the Digital Certificate effort is ongoing and that we are still working on the cleanup.

1/21/09 Product/Process CMP Meeting

Mark Coyne-Qwest said that the Digital Certificate effort is ongoing and that we hope to wrap up the project in the next couple of months. Jeff Sonnier-Sprint said that Qwest should be getting Sprint’s information within the next couple of weeks.

12/17/08 Product/Process CMP Meeting

Mark Coyne-Qwest said that the Digital Certificate effort is ongoing and is taking some time. He said that we continue to get information back from the CLECs.

11/19/08 Product/Process CMP Meeting Mark Coyne-Qwest said that the Digital Certificate effort is ongoing. He said that we continue to work on the cleanup with great cooperation from the CLECs. Susan Lorence-Qwest said that she wanted to respond to the questions asked by McLeod USA. She said that if a person has multiple certificates, the one with the correct name should be used. She said that if there are different names for multiple applications, the CLEC needs to contact the IT Help Desk so that the applications can be tied together. Gloria Velez-AT&T asked what the IT Help Desk number was and if they should use a specific phrase when calling. Susan Lorence-Qwest said that they need to call the regular IT Help Desk and that there is no specific phrase. She said that the Help Desk is aware that these requests may be coming.

10/15/08 Product/Process CMP Meeting

Mark Coyne – Qwest stated that this project is ongoing and information has been sent to the SPOCs of each company.

Joyce Bilow-McLeod stated that she has users who have different names on digital certificates. This could be due to a marriage. Joyce asked how this could be narrowed down to 1 name.

Susan Lorence – Qwest asked if the names are different for each system.

Joyce Bilow – McLeod stated that there could be a certificate for IMA and CEMR with a different name. Joyce stated that this might be a divorce situation where one goes back to a previous name. She asked how the names could be combined.

Susan Lorence – Qwest stated that this is a unique situation. Susan said that she would take this scenario back to the SME Team.

Joyce Bilow-McLeod said that there could be slang names like Robert, Bob, and Ed. Joyce stated that the person has the same certificate but with different names. Joyce asked if it mattered which one is chosen.

Susan Lorence – Qwest stated that she would talk with IT and would include the answer in the minutes.

Jeff Sonnier – Sprint stated that he has a similar concern where there are 8 certificates with the same user name and ID but with a different certificate number. He said that they are for the same system.

Susan Lorence – Qwest said that they should choose 1 and eliminate the others.

Jeff Sonnier – Sprint asked if it mattered which one he chose.

Susan Lorence – Qwest stated that the most current one should be used.

Sandie Tekavec – Qwest stated that addressing multiple certificates is one of the steps in the clean-up process. . Mark Coyne – Qwest stated that he appreciated everyone’s efforts in this project.

Joyce Bilow – McLeod stated that her concern is due to manpower. Joyce stated that she may have look at 1400-1600 and that it could not be her full time job. She asked about the 30 day timeline to complete this project.

Mark Coyne – Qwest stated that he understands their concerns and that he would like everyone to complete this project as quickly as they can.

Gloria Velez – AT&T stated that there is a row on the spreadsheet that has user information with no serial number. Gloria asked if there would be a Digital Certificate for that person.

Susan Lorence – Qwest stated that we provided a combined list and that no serial number is needed. Susan said that we need to eliminate the duplicates.

Gloria Velez-AT&T said that the list is very large. She asked how they could tell what system it is if they have 1 user name and ID with multiple certificates.

Susan Lorence-Qwest stated that the specific system is not identified on the list. She said that in the instructions it states that if you have multiple certificates you choose the user ID and that ID can be used for all systems.

Gloria Velez-AT&T asked if it mattered which certificate was returned.

Susan Lorence-Qwest said that they should choose the most current. She said that the most current would mean that you wouldn’t have to renew.

Joyce Bilow –McLeod stated that sometimes a user ID may be deleted in error and asked when it could be activated again.

Susan Lorence – Qwest stated that it could be done quickly, in a matter of days.

Joyce Bilow – McLeod stated that if the user ID is used every day they cannot wait 4 to 5 days for reactivation and is unacceptable.

Mark Coyne – Qwest stated that it could be worked as an escalation with the IT Help Desk if it is urgent.

9/17/08 Product/Process CMP Meeting

Susan Lorence-Qwest said that files have been sent to the SPOCs that we have received for the various companies. Those are in the review stage by the SPOCs. If we have not received a SPOC, Qwest is contacting the Service Managers.

Bonnie Johnson-Integra asked for Qwest to repeat the status of this CR.

Susan Lorence-Qwest said that we had to resend some files and had to pull some additional data that was older than what we originally provided. We have resent some files out since the mid August timeframe for the companies we have SPOCs for and that we were going to be contacting service managers for those that we don’t have a SPOC for.

Bonnie Johnson-Integra said that she will get more information internally.

8/20/08 Product/Process CMP Meeting

Mark Coyne-Qwest said that SPOCs have been identified.

Sandie Tekavec-Qwest said that the lists will be (8/29/08 - Update to minutes from Integra) resent by the end of the week.

Susan Lorence-Qwest said that we were holding the lists pending the outcome of the contract negotiations. She said due to questions initiated by the SPOCs, we have re-extracted digital certificate data prior to 2005 as well as names that aren’t listed as active.

7/16/08 Product/Process CMP Meeting

Mark Coyne-Qwest said that the final notice was sent on 5/6/08 to become effective on 6/20/08. He also reminded everyone who has not responded already to provide their SPOC information and send it to Digital.cert@qwest.com and not to the WSST.

Kim Isaacs-Integra said that they have reason to believe that their information is incorrect. She said that they have sent notification that their data is not correct to the Digital Certificate Team.

Mark Coyne-Qwest said that we would check.

Brenda Bloemke-Comcast said that she has not received any information and asked if Qwest sent it yet.

Susan Lorence-Qwest asked if Comcast submitted their SPOC.

Brenda Bloemke-Comcast said that information had been sent out but would check again.

Susan Lorence-Qwest asked if their might be a recent addition.

Kim Isaacs-Integra said that recent users weren’t on the list.

Liz Balvin-Covad asked where to send the information.

Mark Coyne-Qwest said to send the information to Digital.cert@qwest.com and said that he appreciated everyone addressing this item.

6/18/08 Product/Process CMP Meeting

Mark Coyne-Qwest said that the final notice was sent on 5/6/08 to become effective on 6/20/08. He also reminded everyone to respond back with their company information.

5/21/08 Product/Process CMP Meeting

Mark Coyne-Qwest said that the final notice was sent on 5/6/08 with an effective date of 6/20/08.

Jeff Sonnier-Sprint said that he understood that they were supposed to be getting a spreadsheet from Qwest and asked when they would be receiving the information.

Sandie Tekavec-Qwest said that she was in the process of putting the information together and that the CLECs would be getting the information in the month of June.

Susan Lorence-Qwest said that we were also waiting for the effective date of June 20th.

4/16/08 Product/Process CMP Meeting

Mark Coyne-Qwest said that this CR was presented as a walk on in the March CMP Meeting. He said that an adhoc meeting was held on 4/14 and Qwest will be sending out the notice later this week or next week.

Adhoc Meeting for Product/Process CR PC031408-01 Digital Certificate Cleanup April 14, 2008

Attendees: John Shriner-Sprint, Jeff Sonnier-Sprint, Chris Terrell-AT&T, Bonnie Johnson-Integra, Kim Isaacs-Integra, Laurie Roberson-Integra, Kathy Stichter-Eschelon, Leo Dimitriadus-AT&T, Leilani Hines-Verizon Business, Thane-Comcast, Jen-Comcast, Michelle-Comcast, Susan Lorence-Qwest, Denise Martinez-Qwest, Sandie Tekavec-Qwest, Matt Osielski-Qwest, Chris Tidball-Qwest, Rosanne Suomala-Qwest, Bill West-Qwest, Jim Reardon-Qwest, Lynn Stecklein-Qwest

Lynn Stecklein-Qwest said that the purpose of this meeting is to discuss PC031408-01 (Digital Certificate Cleanup) that was submitted by Qwest and presented in the March CMP Meeting. Qwest has identified that there are digital certificates in existence that do not appear to be valid any longer. Qwest is proposing a process to work with each customer where they will review their current list of users to identify those that are no longer active or no longer require access. Qwest will be requesting a single point of contact from each company. Qwest will then provide a list of current users to that single point of contact for each company for review and cleanup. She said that the proposed cleanup steps document was posted to the Wholesale Resource Calendar.

Denise Martinez-Qwest reviewed the proposed cleanup steps.

Proposed Cleanup steps 1. Qwest will request each customer to identify one person who will be the Single Point of Contact (SPOC) on the digital certificate cleanup effort for their company. The responsibility of the SPOC will be to receive the report from Qwest of current digital certificate users and to return the completed/updated report back to Qwest. Bonnie Johnson-Integra asked if the spreadsheet will be separated by Company. Sandie Tekavec-Qwest said that the report will be broken down by Company. Denise Martinez-Qwest said that the report will be going to one person based on the Company or User ID. Bonnie Johnson-Integra said that there (Comment to minutes from Eschelon 4/17/08) may would be one SPOC provided for all in the e-mail but and that they would discuss internally if necessary. 2. Each company will provide the designated SPOC information to Qwest. This information includes Company name, first and last name, email address, and phone number. This SPOC information will be emailed to a designated mailbox with a copy to their service manager. The mailbox will be provided on the final notification. 3. Qwest will then send each SPOC a list of that company’s current digital certificate users with a copy to their Service Manager. 4. The list that Qwest provides to the customer SPOC will include company name, User ID, each person’s first and last name, email address, digital certificate establishment date and current expiration date. (System will not be included.) Denise Martinez-Qwest said that we will provide all information that is available to us. 5. Qwest will provide the list sorted by name to indicate if the same person has multiple certificates. Qwest is requesting that if multiple certificates exist for the same person, the response on the report must identify which digital certificate Qwest should retain and which to delete. Qwest will then combine those multiple digital certificates into one certificate. (See sample report) Laurie Fredricksen-Integra asked if Qwest will combine beforehand. Susan Lorence-Qwest said that we will combine into one report. Kathy Stichter-Eschelon said that if we aren’t going to provide the system how will they know what to look for. Chris Tidball-Qwest said that the report will have serial numbers. He said that the serial number will be embedded in the certificate and that they will need to look at the details. Kathy Stichter-Eschelon asked if you provide all numbers would one of those be the serial number. Chris Tidball-Qwest said that you have to view the properties of the certificate to find this information. Bonnie Johnson-Integra asked if Qwest would indicate the latest request or if there was a possibility of including the last time it was used. Chris Tidball-Qwest said that we don’t have that information. NOTE: The IT Help Desk should be used for questions regarding combining of digital certificates. Otherwise questions should be directed to the designated mailbox. 6. The report will be in an excel spreadsheet which will include a column of RETAIN; this RETAIN column must be populated with either a Y to indicate Yes RETAIN or an N to indicate NO do not retain this person’s certificate. Qwest is requesting a confirmed entry for each person on the list. 7. Qwest is requesting that the cleanup list be returned within 30 days. If the cleanup list is not returned within 30 days, Qwest will send reminder notices as required to complete the task. 8. The list will be returned to the designated mailbox with a copy to their Service Manager. 9. Any User ID that is marked with NO (indicating it should NOT be retained) will be deleted by Qwest within approximately 30 days of receipt of the returned list.

See sample report below:

CompanyUSER ID (UID)First and Last Name Email Address Certificate Establishment date Certificate Expiration DateRETAIN Y OR N ABC Company 123456789 John Smith jsmith@abc.com 12/25/2007 12/25/2012 N ABC Company 987654321 Jane Doe jdoe@abc.com 12/25/2007 12/25/2012 Y Susan Lorence-Qwest said that we will be sending out the Level 4 notification next w

March 19, 2008 Product/Process CMP Meeting

Mark Coyne-Qwest presented this CR on behalf of Denise Martinez (Qwest). He said Qwest identified that there are digital certificates in existence that do not appear to be valid any longer. Qwest is proposing a process to work with each customer where they will review their current list of users to identify those that are no longer active or no longer require access. Qwest will be requesting a single point of contact from each company. Qwest will then provide a list of current users to that single point of contact for each company for review and cleanup. He said that the valid list of digital certificate users/ proposed cleanup to be completed by July 1, 2008.

Liz Balvin-Covad asked what Qwest needed from the single point of contact from each company.

Mark Coyne-Qwest stated that we will be scheduling an ad hoc meeting to review the process and provide information regarding what we need from the single point of contact. Mark said that we would provide a notification that outlines the plan following the meeting.