Open Product/Process CR PC030504-1 Detail |
| Title: Qwest Premise Visits for Wirechecks and Subsequent Billing to CLECs (AT&T Local) | ||||||
| CR Number |
Current Status Date |
Area Impacted | Products Impacted | |||
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| PC030504-1 |
Denied 6/16/2004 |
Billing, Maintenance & Repair | UNE-P, all non-design products | |||
| Originator: Pardee, Carla |
| Originator Company Name: AT&T |
| Owner: Gonzales, Mark |
| Director: |
| CR PM: Sanchez-Steinke, Linda |
Description Of Change |
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AT&T requests that Qwest implement a process to validate accurate billing for premise visits for wirechecks and subsequent maintenance issues by holding billing for 60 days preferably (30 days minimum) to ensure that a maintenance issue is properly billed. At the present, Qwest may dispatch a maintenance technician to an AT&T UNE-P end user premise and initially not discover a problem, but subsequently another dispatch is made which does reveal a Qwest issue. Qwest bills for the first premise visit, even though the billing should not have occurred as it was a Qwest issue, ultimately. AT&T simply requests that Qwest hold itself responsible for maintenance billing for 60 days to ensure appropriate and accurate billing to CLECs.
Expected Deliverable: AT&T expectation is that Qwest deliver this 60 day process for validating maintenance bills no later than July 1, 2004.
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| Date | Action | Description |
| 3/5/2004 | CR Submitted | |
| 3/9/2004 | CR Acknowledged | |
| 3/15/2004 | Held Clarification Call | |
| 4/21/2004 | April CMP Meeting - Meeting minutes will be posted to this CR's Project Meetings section. | |
| 5/19/2004 | May CMP Meeting - Meeting minutes will be posted to this CR's Project Meetings section. |
Project Meetings |
| 06/16/04 June CMP Meeting Mark Gonzales with Qwest reviewed the denial response. Carla Pardee with AT&T said we are disappointed with the response. AT&T has learned that tickets are kept open 14 days prior to billing. Bonnie Johnson with Eschelon said that design services tickets are kept open 14 days, however, the non-design services tickets are not. Carla said AT&T is disappointed and will not escalate the CR. Liz Balvin with MCI asked if the Arizona ruling prevented the CR from being accepted. Mark Gonzales said that the systems changes and the resources required made it economically not feasible and Susie Bliss with Qwest said that without the system changes and the resources, it is not clear if the requirement would be met to bill within 30 days. Bonnie Johnson with Eschelon asked if AT&T revised the CR and asked to hold tickets two weeks, would the CR be denied. Mark Gonzales said Qwest would still deny the CR based on the cost for systems changes and resources. This CR will be moved to Denied status. 5/27/04 10:43 a.m. From: Pardee, Carla D, NEO [cdickinson@att.com] To: Sanchez Steinke, Linda Subject: RE: AT&T PC030504-1 Linda - I have been asked to push back on Qwest on this request. Since the phone numbers have been provided, the dates and times should be evident to Qwest. If this is not the case, please let me know. Thanks for your continued assistance on this one. --Original Message-- From: Sanchez Steinke, Linda [mailto:Linda.SanchezSteinke@qwest.com] Sent: Wednesday, May 26, 2004 6:50 PM To: Pardee, Carla D, NEO Subject: FW: AT&T PC030504-1 Carla - Did you find the dates for these ticket examples. Linda Sanchez-Steinke CRPM Qwest 303-382-5768 05/19/04 May CMP Meeting Mark Gonzales with Qwest said that we are evaluating this CR and will have an update at the June meeting. This CR will be moved to Evaluation status. 5/7/04 1:08 p.m. From: Linda Sanchez-Steinke To: Carla, Pardee Subject: RE: AT&T PC030504-1 Carla - Would you be able to find out the dates and ticket numbers for these repairs? Linda Sanchez-Steinke CRPM Qwest 303-382-5768 5/4/04 11:50 a.m. From: Pardee, Carla D, NEO [cdickinson@att.com] To: Sanchez Steinke, Linda Subject: RE: AT&T PC030504-1 Linda - here are the examples from Grant. Sorry for the delay, he was using the wrong e-mail address. Thanks. Date: 5/4/04 10:41 From: Brown, Benjamin G (Grant), CSPMG [bgbrown@att.com] To: Pardee, Carla D, NEO, Riplinger, Linda K, CMOPM Subject: RE: Qwest Maintenance Wirecheck 30-60 Day Hold - AT&T PC030504-1 Here is what I sent to Linda S. --Original Message-- From: Brown, Benjamin G (Grant), CSPMG Sent: Wednesday, April 21, 2004 10:37 AM To: 'linda.sanchez-steinke@qwest.com' Subject: Examples for CR PC030504-1 Linda, I was told to forward these examples supporting CR PC030504-1 to you. 480.836.8691 602.268.4706 480.946.0773 Grant Brown AT&T 5/3/04 4:19 p.m. From: Pardee, Carla D, NEO [cdickinson@att.com] To: Sanchez Steinke, Linda Linda - and I followed up with Linda Riplinger and she said that Grant had sent three examples to you, I will find out what is going on! Sorry for the delay. From: Sanchez Steinke, Linda [mailto:Linda.SanchezSteinke@qwest.com] Sent: Monday, May 03, 2004 3:47 PM To: Pardee, Carla D, NEO Subject: RE: AT&T PC030504-1 Hi Carla - Welcome back from vacation! I just wanted to let you know that I did not receive examples-- at CMP when Grant presented, he said he would provide to Donna. When Donna was out, I left a voice mail for Bern Seigler on Friday and haven't heard back. Let me know if you have anything. Linda Sanchez-Steinke Qwest CRPM 303-382-5768 4/30/04 9:32p From: Osborne-Miller, Donna, NEO [dosborne@att.com] To: Linda Sanchez-Steinke @qwest.com Subject: Out of Office AutoReply: Examples PC030504-1 I will be out of the office beginning Monday, April 26, 2004, with an undetermined return date. In my abscence please contact Bern Seigler, 770-248-2127. Thank you, Donna 4/30/04 9:24 a.m. From: Linda Sanchez-Steinke To: 'dosborne@att.com' Subject: Examples PC030504-1 Hi Donna - At the April CMP, Grant Brown said that he would provide you some examples, and I'm wondering if you received any. This was on the CR PC030504-1 "Qwest Premise Visits for Wirechecks and Subsequent Billing to CLECs (AT&T Local)". Thank you Linda Sanchez-Steinke CRPM Qwest 303-382-5768
04/21/04 April CMP Meeting Donna Osborne-Miller with AT&T presented this CR. Grant Brown with AT&T will forward examples to Donna and she will forward to Linda Sanchez-Steinke at Qwest. Bonnie Johnson with Eschelon fully supports this CR and would like to add all non-design products to the scope of this CR. Bonnie added that design products have an effective process that holds the ticket for two weeks prior to billing. When CLECs go through the dispute process it takes time and resources and Eschelon has one person working full time on this. Many times there are multiple repair tickets and they end up being a Qwest repair problem in the end. Mike Zulevic with Covad supports this CR and said that Covad has problems reconciling billing on line shared and line splitting products. Liz Balvin with MCI said that recently a CR for MLT testing prior to service order completion on DSL was denied because it was economically not feasible. There is a 51% failure rate on those circuits. Liz added that she has requested more information on that denial and there are many failures after handing off circuits to the CLECs. Jen Arnold with U S Link said she also supports this CR. Kit Thomte with Qwest asked if there would be billing examples provided. Grant said that these would be TN’s. Qwest doesn’t provide the TN level detail and would need help to determine if these were billed. This CR will be moved to Presented status.
CLEC Change Request Clarification Meeting 1:30 p.m. (MDT) / Monday March 15, 2004 1-877-572-8687 3393947# PC030504-1 Qwest Premise Visits for Wirechecks and Subsequent Billing to CLECs (AT&T Local) Name/Company: Linda Riplinger, AT&T Carla Pardee, AT&T Bud Witte, Qwest Designed Services Alice Matthews – Qwest Wholesale Terri Kilker – Qwest Wholesale Shirley Tallman – Qwest Network Mark Gonzales – Qwest Network Alan Braegger – Qwest Designed Services Field Laura Baird – Qwest POTS Field Linda Sanchez-Steinke, Qwest Introduction of Attendees Qwest welcomed all attendees to the meeting. Review Requested (Description of) Change Linda Sanchez-Steinke with Qwest read the description of change from the submitted change request; AT&T requests that Qwest implement a process to validate accurate billing for premise visits for wirechecks and subsequent maintenance issues by holding billing for 60 days preferably, (30 days minimum), to ensure that a maintenance issue is properly billed. At the present, Qwest may dispatch a maintenance technician to an AT&T UNE-P end user premise and initially not discover a problem, but subsequently another dispatch is made which does reveal a Qwest issue. Qwest bills for the first premise visit, even though the billing should not have occurred, as it was a Qwest issue, ultimately. AT&T simply requests that Qwest hold itself responsible for maintenance billing for 60 days to ensure appropriate and accurate billing to CLECs. Shirley Tallman with Qwest asked if wirechecks and premise visits were the same as TIC (Trouble Isolation Charges). Bud Witte with Qwest asked if these were maintenance of service charges. Linda Riplinger provided an example: a trouble ticket was issued for condensation on the wires and Qwest determines there isn’t condensation, but then there is a subsequent trouble ticket and trouble found on the Qwest side. Bud Witte explained the process on the designed services side is to delay billing 14 days and asked if billing was done on anything over 30 days. Alice Matthews with Qwest said that work over 30 days drops out and does not bill. AT&T said that other RBOCs are moving from 30 to 60 days and the 14 day billing delay would not be sufficient. Confirm Areas & Products Impacted UNE-P POTS Confirm Right Personnel Involved Correct Qwest personnel were involved in the clarification meeting. Identify/Confirm CLEC’s Expectation Linda Sanchez-Steinke read the Expected Deliverable; AT&T expectation is that Qwest deliver this 60 day process for validating maintenance bills no later than July 1, 2004. Identify any Dependent Systems Change Requests None identified. Establish Action Plan (Resolution Time Frame) AT&T will present this CR at the April CMP Meeting. Qwest will provide a response in May.
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CenturyLink Response |
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June 8, 2004 For Review by the CLEC Community and Discussion at the June 2004 CMP Meeting Carla Pardee AT&T SUBJECT: Change Request Response – PC030504-1 “Qwest Premise Visits for Wirechecks and Subsequent Billing to CLECs (AT&T Local)” This letter is in response to AT&T’s Change Request PC030504-1. This CR requests that Qwest implement a process to validate accurate billing for premises visits for wirechecks and subsequent maintenance issues by holding billing for 60 days preferably, (30 days minimum), to ensure that a maintenance issue is properly billed. An analysis was performed to determine the implementation costs of this CR including resources and systems. A total of 2000 billed tickets were used which represents all CLECs volume of billed tickets for one month. Currently Qwest does not have a work group to analyze non-design tickets once they have been closed by the technician. In order to analyze the tickets Qwest would be required to deploy a new dedicated work group to perform the work function at an estimated cost $351,878 annually. This change would also require System modifications estimated at $1,020,000. In addition, the State of Arizona ordered in, Docket Number T00000A-97-0238, that Maintenance and Repair charges must be processed and billed in a timely manner. The Arizona Commission stated that Maintenance and Repair charges must appear on the bill within two bill cycles after the ticket close date. The ticket close date is the date the work was completed. To comply with Docket Number T00000A-97-0238, Maintenance and Repair tickets must be processed within 30 calendar days of the date the work was completed. Qwest respectfully denies this change request because it is economically not feasible and because regulatory reasons prohibit the change as requested. Sincerely,
Mark Gonzales Staff Advocate Qwest Communications
May 11, 2004 For Review by the CLEC Community and Discussion at the May 19, 2004 CMP Meeting Carla Pardee AT&T SUBJECT: Qwest’s Change Request Response - PC030504-1 "Qwest Premise Visits for Wirechecks and Subsequent Billing to CLECs (AT&T Local)"
This letter is in response to CLEC Change Request (CR) PC030504-1. This CR requests that Qwest implement a process to validate accurate billing for premise visits for wirechecks and subsequent maintenance issues by holding billing for 60 days preferably, (30 days minimum), to ensure that a maintenance issue is properly billed. Qwest is currently evaluating this change request and propose moving this CR into Evaluation Status while a complete answer to the request is prepared. Sincerely,
Mark Gonzales Staff Advocate Qwest
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Information Current as of 1/11/2021