Wholesale: Products & Services

Open Product/Process CR PC022703-6 Detail

Description Of Change

2. PARTNER TO RESOLVE CFA INVENTORY DISCREPANCIES PRIOR TO BULK CONVERSION PROJECT PLAN DEFNITION.

3. AGREE ON FORMAT/PROCESS TO TRANSMIT PROJECT TRACKING PLAN (WHEN AND WHAT).

4. ESTABLISH PROJECT TEAM AND DEDICATE RESOURCES (AT&T AND ILEC).

5. DEFINE "BULK CONVERSION SCOPE" (I.E., LINES PER LSO, LSO’S PER NIGHT).

6. ESTABLISH PROJECT TRACKING NUMBER AND KEY MILESTONES.

7. STANDARD WINDOW OF TIME TO DO BULK CONVERSIONS (POST 5:00 PM LOCAL TIME).

8. ESTABLISH COORDINATION OF BULK CONVERSIONS VIA OPEN CONFERENCE BRIDGE AT TIMES OF CONVERSION.

9. DEDICATED TEAM IDENTIFIED AND CONTRACT DETAIL SHARED (INCLUDE ESCALATION DETAIL - WHO/HOW).

- TECHNICIAN.

- PROJECT MANAGER.

- ESCALATION CHAIN.

10. DEFINE ANY SPECIAL ORDERING INSTRUCTIONS.

11. PROCESS ORDERS VIA SPREADSHEET IDENTIFYING ALL PERTINENT CUSTOMER/LINE DETAIL. NOTE: AT&T WILL PROVIDE ONE LSR PER CUSTOMER LOCATION FOR CONVERSION.

12. ACKNOWLEDGEMENT OF RECEIPT OF SPREADSHEET AND COMMITMENT TO SCHEDULED BULK CONVERSION DATE.

13. IDENTIFY ALL POTENTIAL CUSTOMER/LINE REJECTS IN TIME TO RESOLVE PRIOR TO THE BULK CONVERSIONS.

- BUSY CFA.

- DATA MISMATCH.

- FACILITY QUALIFICATIONS, INTEGRATED SLCs - TIMEFRAME TO AVOID FOC REJECTS?

14. DETERMINE/AGREE UPON LAST DATE TO FREEZE TARGET BULK CONVERSION LIST - 5 DAYS (NO MORE CUSTOMER/LINES ADDED).

15. 24-48 HOURS PRIOR TO CONVERSION PERFORM READINESS TESTS AND RESOLVE ANY IDENTIFIED ISSUES.

- ANI VERIFICATION AT MDF OF NEW CIRCUIT AND EXISTING ILEC CIRCUIT.

- PRE-WIRE.

- LOOP QUALIFICATION TEST.

- DIAL TONE CHECK.

16. AT NIGHT OF CONVERSION:

- PARTICIPATE IN PRE-CUT CALL

- MAINTAIN AVAILABILITY DURING CUTS

- CUT ONE LINE AT A TIME.

- COMPLETE ALL SCHEDULED CUTS AND ACKNIOWLEDGE PROJECT COMPLETION

- RESPOND TO ALL SERVICES OUTAGE CONDITIONS THAT RESULT FROM CONVERSION (WILL ROLL BACK TO UNE-P IF NO RESOLUTION).

17. PROCESS TO RESTORE ALL SERVICE OUTAGE CONDITIONS IDENTIFIED POST-CONVERSIONS.

18. DO NOT INCLUDE P TO L BULK CONVERSION LINES AT ILEC LOSS AND COMPLETION REPORT.

Expected Deliverable:

Modify CR # PC090401-2 with expected process in place with documentation by June 2003.

Project Meetings

12/17/03 December CMP Meeting Russ Urevig – Qwest provided status and the dates that this process was implemented. Russ asked if it was okay to close this CR. Carla Pardee – ATT advised it is okay to close. Bonnie Johnson – Eschelon asked if the regional Batch Hot Cut process will replace this process? Russ advised yes. John Berard – Covad asked if Line Splitting is also being reviewed by the TRO? Russ advised yes. Carla Pardee – ATT advised they are aware that the TRO will address this process so that is why they are okay with closing this CR. The status will move to Closed.

11/19/03 November CMP Meeting Russ Urevig – Qwest advised the PCAT change was submitted and the comments cycle has ended. This CR will move to CLEC test.

10/15/03 October CMP Meeting minutes Russ Urevig – Qwest advised on September 22 updates were made to the UBL General section. The Notification went out October 2, 2003. The comment cycle ends October 23, 2003. No comments have come in as of yet. Russ asked if we could move this to CLEC Test. ATT requested we leave in Development until the comment cycle ends. The notification dates were reviewed after the October Meeting and it was determined the correct date that the comment cycle ended was October 9, 2003. Carla Pardee – ATT was advised and Carla agreed to issue an informal comment. The status of this project will move to CLEC Test.

9/17/03 September CMP meeting minutes Cindy Macy – Qwest advised the documentation team is currently reviewing the document and they hope to have this out for review by the end of the month.

8/20/03 August CMP meeting mintues Russ Urevig-Qwest advised the document should be available at the end of the month for CLEC review. This CR will stay in Development. Carla Pardee-ATT advised this is okay.

7/16/03 July CMP Meeting Minutes Russ Urevig-Qwest advised that Qwest is continuing to work on all items on this CR except 3, 4, 9, 11, 12 and 18. Qwest is in progress of updating the Migrations and Conversion PCAT to include the Bulk Conversion process and links to existing procedures that support the Bulk Conversion process. Russ advised PC061803-1 was opened to track the denial items of 3, 4, 9, 11, and 12. Item 18 is a system change and if ATT wants to pursue this item they should issue a systems CR. Carla – ATT advised she is okay with this response. This CR will stay in Development status.

6/18/03 June CMP Meeting Minutes Russ Urevig – Qwest explained there are 18 items on this CR and we want to accept the CR and document the bulk conversion process and work together on performing bulk conversions. There are some items that we can’t provide within our process; such as accepting LSRs with a spreadsheet and provided a dedicated team. Other items we will implement. The response provides details for each item. Carla Pardee advised ATT is disappointed with Qwest’s response but we do not choose to pursue it any further. Carla advised the spirit of the request was to process conversions in a bulk manner via a spreadsheet, after hours, with a dedicated team. Qwest is not providing a bulk conversion. Carla advised she will submit a systems CR for the Loss and Completions report. Russ advised we will move forward on the items that we agreed to. Bonnie asked if this is a denial or not. ATT advised they will not pursue this any longer. Kit advised we can open a CR and deny the items we will not provide and move these items into Development. Bonnie advised we need to add language into CMP for a partial denial or change in CR description or create a new status. Bonnie will open a new CR.

5/21/03 May CMP Meeting Minutes Russ Urevig – Qwest advised we have looked at this process and believe we can provide documentation updates and links in the Migrations and Conversion PCAT. There were 18 items listed on this CR. Some of the items requested we can provide and some items we will not be able to provide. A systems CR needs to be issued for item #18. ATT agreed they would look at this. Qwest is still evaluating this CR. Cindy Macy – Qwest will schedule another meeting to review the CR.

4/16/03 April CMP Meeting PC022703-1 UNE P to UNE L Bulk Conversions Russ Urevig – Qwest reviewed the response and advised we are currently investigating what it will take to implement some of the process steps identified in the CR. As a result of our internal meetings Qwest will be able to determine what can be supported and review that process with ATT. Qwest will move this CR to Evaluation status.

03/19/03 March CMP Meeting Carla Pardee ATT reviewed and clarified the CR as a Walk On. This CR is similar to another CR that ATT submitted 1 ½ years ago. We now want to modify the CR and make sure the process is documented as a package for UNE P to UNE L Conversions.

Clarification Meeting March 17, 2003 1:00 – 2:00 PM MST 1-877-572-8687 3393947# PC022703-6

Attendees Carla Pardee – ATT Mitch Menendez – ATT Ervin Rea – ATT Vicki Faber – ATT Lisa Tyler – ATT Lydell Peterson – Qwest Kit Thomte – Qwest Russell Urevig – Qwest Cindy Macy – Qwest

Meeting Agenda: 1.0 Introduction of Attendees Attendees Introduced

2.0 Review Requested (Description of) Change Carla Pardee – ATT reviewed and clarified the CR. Carla advised ATT does not need this CR to be proprietary and would like to Walk On the CR at the March CMP Meeting. Qwest – Cindy Macy advised that the Service Management team as a Project can handle this CR and does not need to go through the CMP Process. It was agreed we would review the CR and then make the determination on how to handle it.

ATT advised they would prefer to leave the CR in the CMP Process, as they would like the process formally documented. Mitch – ATT asked if Qwest sees this as something unique for ATT? Qwest replied no, most of the items are standard process. We have not done bulk LSO conversion out of hours. Carla asked about #11 – Process orders on a spreadsheet and Qwest agreed that was not a standard item either.

Carla reviewed the CR in detail. #1 – Russ advised today the CLEC has the ability to validate the CFA in the Pre-Order overview – Loop Qual, Appendix F.

#2 – Russ advised the process for resolving a discrepancy of a busy CFA assignment is via Escalations. Mitch asked if this process is documented and Russ advised he would check.

ATT advised they would like to cut down the number of transactions. This is why Bulk Activity is requested.

3-6 no comments

#7 – Window of time to do bulk conversions (post 5pm). Russ advised this might be handled as a CHC – OOH conversions. Ervin advised ATT is not interested in having each one a CHC or paying for CHC. They would want to negotiated this item. Russ advised we do not have a Bulk Rate for cuts. We would have to look into this.

8-10 no comments

#11 Russ advised Qwest would expect an LSR per customer. Ervin advised they would like to process via a spreadsheet. Russ advised our systems would need individual LSRs but the spreadsheet could be used as a backup / tracking document.

12 – 17 no comment

#18 – Do not include lines in the Loss and Completion report. Russ advised the SOPS generate a report today. Any activity triggers items to this report. Ervin explained they do not want to have these accounts show up on the report, as we are not loosing them. Mitch asked if the SOPS would generate a loss and completion report. Russ advised yes, we would have to match the RSID/ZCID, the loss on the UNE P side would occur, and the completion on the UNE L side would occur. Ervin asked if we could use a Project number and identify these on the report. Russ advised this would be a SOP system change. Vicky said she would check on, as they would prefer this not to show on the report. Ervin said we are creating activity but not creating revenue for anyone. It is really a wash in actual customer impacts. Lisa advised ATT is concerned about the message CLECs get from this data showing up on the Loss and Completion report. Russ confirmed the IMA notification would provide enough to show the LSR is complete. ATT asked if the cycle time for the Loss versus the Completion is the same. Russ advised both reports are run at the end of the day. He is not sure if the cycle times are exact to each other.

Ervin advised ATT would like a ‘New Process’ documented to pull this process all together, instead of reviewing multiple piece part processes.

Russ asked if a dispatch to the Demarc would be required – Ervin advised no.

Qwest asked when are the cuts planned? ATT advised most likely Monday – Friday, as Saturday or Sunday would impact cost and resources and overtime rates.

ATT explained they would like one document to use that tells them: How to do this Where to go (what systems to use) Identifies contacts

Cindy Macy Qwest advised ATT that other CLECs may want to provide input to this process. ATT advised that is okay.

3.0 Confirm Areas & Products Impacted UNE P

4.0 Confirm Right Personnel Involved May need to include Monica Manning

5.0 Identify/Confirm CLEC’s Expectation Single Process documented

6.0 Identify any Dependent Systems Change Requests None

7.0 Establish Action Plan (Resolution Time Frame) ATT will walk this on to the March CMP Meeting Qwest will meet to determine our response

CenturyLink Response

For Review by CLEC Community and Discussion at the June 18, 2003 CMP Product Process Meeting

AT&T Ervin Rea Manager

SUBJECT: Qwest’s Change Request Response - CR PC022703-6 UNE-P to UNE-L Bulk Conversion

This letter is in response to ATT Change Request PC022703-6 UNE P to UNE L Bulk conversion. This CR requests that Qwest provide a process to perform UNE P to UNE L Bulk Conversions within a single LSO for a single CLEC, and document the process on the Wholesale Web site.

This CR has prompted several internal department meetings to discuss the 18 items listed. Qwest agrees with the basic context of the CR and accepts the CR request to create an informational guide section in the PCAT for Bulk Conversion.

This information would be best located in the Migrations/Conversion PCAT, providing direction for both normal hour and out of hour conversion. The information provided will be general rules to follow for planning, scheduling, escalating, monitoring and completing a Bulk Conversion. Product specific information or process specific information on creating requests will be available through links to those respective PCATs.

We have included the 18 separate requests that were made on this CR and we have responded to each item separately. (See below)

Change Description Request: Qwest Response: 1. PROVIDE ELECTRONIC ACCESS TO AT&T TO CHECK ILEC CFA INVENTORY PER EXISTING CFA PROCESS. This functionality currently exists in IMA as a pre-order tool: Validate CFA. Additional information about this pre-order functionality can be found in the Pre-Order Overview PCAT. 2. PARTNER TO RESOLVE CFA INVENTORY DISCREPANCIES PRIOR TO BULK CONVERSION PROJECT PLAN DEFNITION. There is a process for Busy CFA, this process was developed in response to a previous CR 5464735 to handle CFA discrepancies via the escalations desk. This process is called Confirming Busy CFA, links can be found in the Pre-Order Overview PCAT. These links will place you in the Loop Qualification and Raw Loop Data Job CLEC Job Aid. This section will provide step by step information on who to call and the required information to resolve the issues.

3. AGREE ON FORMAT/PROCESS TO TRANSMIT PROJECT TRACKING PLAN (WHEN AND WHAT).

The Qwest process for conversion requires individual LSRs for each end user address. Additional fields on the LSR enable project tracking by the CLEC (e.g., LSR field number 22 PROJECT - Project Identification).

4. ESTABLISH PROJECT TEAM AND DEDICATE RESOURCES (AT&T AND ILEC). Qwest will utilize the current work force trained to handle conversions of this kind.

5. DEFINE "BULK CONVERSION SCOPE" (I.E., LINES PER LSO, LSO’S PER NIGHT). Because Qwest will use the standard process for conversions, no scope definition is required.

6. ESTABLISH PROJECT TRACKING NUMBER AND KEY MILESTONES. The Project Identification field on the LSR is used to keep the requests associated together. The CLEC can populate the project identification field and use this information for their tracking.

7. STANDARD WINDOW OF TIME TO DO BULK CONVERSIONS (POST 5:00 PM LOCAL TIME). This is negotiated based on resources available for out of hour cuts. Normal business hour cuts are based on product type. (e.g. UBL hours of business are 8am to 5pm, for out of hours cut times are 5:01pm to 7:59 am.) The type of installation determines the specific cut time.

8. ESTABLISH COORDINATION OF BULK CONVERSIONS VIA OPEN CONFERENCE BRIDGE AT TIMES OF CONVERSION. Qwest will participate on a CLEC provided conference bridge to advise acceptance of loop, testing requirements, etc. The conference bridge number would be required as the number for the IMPCON contact number. This contact number will flow to the tester as part of the CLEC contact information.

9. DEDICATED TEAM IDENTIFIED AND CONTACT DETAIL SHARED (INCLUDE ESCALATION DETAIL - WHO/HOW). - TECHNICIAN. - PROJECT MANAGER. - ESCALATION CHAIN. Qwest will utilize the current work force trained to handle conversions of this kind. If there is a need to contact the escalation desk, Qwest has defined contacts for each type of escalation. Additional information is located in the Expedites & Escalations Overview PCAT

10. DEFINE ANY SPECIAL ORDERING INSTRUCTIONS. No special ordering instructions are required, as the CLEC will use existing order instructions. These LSRs will follow the normal process by product, with project identification optionally included by the CLEC.

11. PROCESS ORDERS VIA SPREADSHEET IDENTIFYING ALL PERTINENT CUSTOMER/LINE DETAIL. NOTE: AT&T WILL PROVIDE ONE LSR PER CUSTOMER LOCATION FOR CONVERSION. The Qwest process for conversion requires individual LSRs for each end user location. Additional fields on the LSR enable project tracking by the CLEC (e.g., LSR field number 22 PROJECT - Project Identification).

12. ACKNOWLEDGEMENT OF RECEIPT OF SPREADSHEET AND COMMITMENT TO SCHEDULED BULK CONVERSION DATE. The Qwest process for conversion requires individual LSRs for each end user location. Additional fields on the LSR enable project tracking by the CLEC (e.g., LSR field number 22 PROJECT - Project Identification).

13. IDENTIFY ALL POTENTIAL CUSTOMER/LINE REJECTS IN TIME TO RESOLVE PRIOR TO THE BULK CONVERSIONS. - BUSY CFA. - DATA MISMATCH. - FACILITY QUALIFICATIONS, INTEGRATED SLCs - TIMEFRAME TO AVOID FOC REJECTS CLEC’s have the pre-order tools to do this today. We will provide links in the to these existing procedures e.g., Pre-Order Overview PCAT, Loop Qualification and Raw Loop Data CLEC Job Aid, etc. These activities should be done during pre-order to make sure the request meets the requirements for the product ordered.

14. DETERMINE/AGREE UPON LAST DATE TO FREEZE TARGET BULK CONVERSION LIST - 5 DAYS (NO MORE CUSTOMER/LINES ADDED). Conversion interval dates are based upon standard intervals for the product the CLEC is converting to. Refer to the SIG (standard intervals guide) for the product you are converting to.

15. 24-48 HOURS PRIOR TO CONVERSION PERFORM READINESS TESTS AND RESOLVE ANY IDENTIFIED ISSUES. - ANI VERIFICATION AT MDF OF NEW CIRCUIT AND EXISTING ILEC CIRCUIT. - PRE-WIRE. - LOOP QUALIFICATION TEST.

- DIAL TONE CHECK. Existing procedures located in the Unbundled Local Loop - 2-Wire or 4-Wire Analog (Voice Grade) Loop - V15.0 PCAT states: Conversion or Change request with new CFA: Qwest verifies for dial tone at your CFA 48 hours after Qwest's APP (application) date. If Qwest finds No Dial Tone (NDT), Qwest will retest 48 hours prior to due date. If dial tone is still not present, Qwest will email the NDT results to you through Qwest's Provider Test Access (PTA) email system. You will receive the NDT PTA email notification approximately 24 to 36 hours prior to the due date. Qwest will email only when there is No Dial Tone. You will need to supply the dial tone by the due date or supplement the LSR, changing the due date. Performance testing available on 2-Wire or 4-Wire Analog (Voice Grade) Loops is also defined with this PCAT.

ANI – The testing capability is not available 24-48 hours in advance as the line is not available until cut time. .

Pre Wire = Yes Loop Qual = Qwest performs all standard testing to qualify the loop; additional testing will only be performed if requested and would result in additional charges. Dial Tone = Yes

16. AT NIGHT OF CONVERSION: - PARTICIPATE IN PRE-CUT CALL

- MAINTAIN AVAILABILITY DURING CUTS

- CUT ONE LINE AT A TIME.

- COMPLETE ALL SCHEDULED CUTS AND ACKNIOWLEDGE PROJECT COMPLETION

- RESPOND TO ALL SERVICES OUTAGE CONDITIONS THAT RESULT FROM CONVERSION (WILL ROLL BACK TO UNE-P IF NO RESOLUTION). -Qwest always performs a pre-cut call to validate the CLEC is ready for the lift and lay to happen.

-If the CLEC provides a continuous conference bridge number on the LSR, Qwest can provide staff at the start and completion of each cut. Qwest will not stay on the call for 24 hours but will be available when needed.

-Coordinated Hot Cuts (CHC=Y) provide for a specific time if the CLEC would like to request that capability. CHC=N or blank allows the cut to start during normal hours or out of hour conversions.

Roll Back to UNE-P is not an option if the circuit has been accepted by the CLEC. Qwest works with the CLEC in normal lift and lays, until the circuit is accepted. The CLEC needs to make sure the correct translation path is selected to the co-location point prior to conversion. This is normal business operation.

17. PROCESS TO RESTORE ALL SERVICE OUTAGE CONDITIONS IDENTIFIED POST-CONVERSIONS. If there is a need to contact the escalation desk, Qwest has defined contacts for each type of escalation. Additional information is located in the Expedites & Escalations Overview PCAT.

18. DO NOT INCLUDE P TO L BULK CONVERSION LINES AT ILEC LOSS AND COMPLETION REPORT. This item needs to be re-submitted through a system CR; there would be coding changes required on the Loss/Completion reports generated by the service order processors.

Sincerely,

Russell Urevig Sr Process Analyst Wholesale Service Delivery

April 8, 2003

For Review by CLEC Community and Discussion at the April 16, 2003 CMP Product Process Meeting

AT&T Ervin Rea Manager

SUBJECT: Qwest’s Change Request Response - CR PC022703-6 UNE-P to UNE-L Bulk Conversion

This letter is in response to ATT Change Request PC022703-6 UNE P to UNE L Bulk conversion. This CR requests that Qwest provide a specific process to perform UNE P to UNE L bulk Conversions within a single LSO for a single CLEC, and document the process on the Wholesale Web site.

Qwest held a clarification meeting with AT&T on Monday March 17 to discuss the individual items on CR PC022703-6 UNE-P to UNE-L Bulk Conversion. Further clarification of the CR identified this method would include but not be limited to: inventory discrepancy corrections per conversion, test requirements, dedicated resources, conference bridges, conversion volume size, hours of conversions, outage conditions, and Loss and Completion reports.

During our discussion several items were found to be duplicates from a previous CR PC090401-2 which was moved to complete status on March 20, 2002. Qwest identified several items that required additional discussion with several key departments within Qwest, such as Test and Turn-up, Central office Technician, Circuit Design and Product Management.

Qwest has schedule internal meetings to discuss the following items:

*Availability to provide dedicated people to coordinate out of hour cuts for specific LSO’s. (Loop/Local Service/Switching Office )

* Ability to perform pre-cut readiness testing to identify and resolve installation issues.

* Determine quantities per LSO, which can be cut during out of normal hour operations.

* Can cuts occur on a one line at a time basis to minimize problems?

* Can the Loss/Completion reports be stopped, when a CLEC is changing an end user from UNE-P to UNE-L and the CLEC is not changing?

* Installation options and or associated rates with out of normal hours cuts.

These are all items which need to be discussed interactively with departments as re-scheduling of personnel may be require to meet the needs of these conversions. Qwest would like to place this CR in Evaluation Status until we finish our investigation of the items identified above.

Sincerely,

Russell Urevig Sr Process Analyst Wholesale Service Delivery