Open Product/Process CR PC022703-3 Detail |
| Title: Request for Medical Expedite Process | ||||||
| CR Number |
Current Status Date |
Area Impacted | Products Impacted | |||
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| PC022703-3 |
Completed 2/27/2003 |
Pre-Order, Ordering, Provisioning, Maint. & Rep | UNE-P | |||
| Originator: Pardee, Carla |
| Originator Company Name: AT&T |
| Owner: Sunins, Phyllis |
| Director: |
| CR PM: White, Matt |
Description Of Change |
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Currently, Qwest does not provide a process for expediting service requests for medical purposes, see Qwest website at http://www.qwest.com/wholesale/clecs/execscover.html/. The requested process would allow a CLEC to request service expedites when an end user has a medial condition that would require telephone service due to the probability of a medical emergency. This process would greatly benefit all CLECs and end users in need. AT&T does not believe providing this process would require an expensive development process by Qwest. This process is provided in all other ILEC regions nationwide.
Expected Deliverable: May 2003
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| Date | Action | Description |
| 2/27/2003 | CR Submitted by ATT | |
| 2/28/2003 | CR acknowledged by P/P CMP Manager | |
| 3/14/2003 | Clarification Meeting | |
| 3/19/2003 | CR Presented at CMP Meeting | |
| 4/9/2003 | Initial Response sent | |
| 4/16/2003 | Qwest initial response presented at CMP Meeting | |
| 5/21/2003 | Discussed at CMP Meeting | |
| 6/18/2003 | Discussed at CMP Meeting | |
| 7/16/2003 | CR Discussed at CMP Monthly Meeting |
Project Meetings |
| CMP Meeting 07-16-03 Pardee-AT&T stated that the CR could be closed. =================================================== CMP Meeting 06-18-03 Sunins-Qwest stated that the change was implemented on 6/5. She asked that the change be moved to CLEC Test. Pardee-AT&T agreed. ========================================================== CMP Meeting 05-21-03 White-Qwest stated that the response to comments was sent 5/20. He recommended keeping the CR in Development until the CLECs had an opportunity to review the final documentation. ========================================== 04-16-03 - CMP Meeting Sunins-Qwest presented the response. She stated Qwest already had a process in place but that it was not yet documented externally. She explained that Qwest would report on the progress of documenting the policy at the May CMP Meeting. Pardee-AT&T asked what the externally undocumented process was. Sunins-Qwest stated that she would verify the current requirements. (In an e-mail on April 22, Sunins-Qwest communicated to Pardee-AT&T that, on the LSR, there needed to be a “Y” in the EXP field, the LSR needed to be marked for manual, and the Remarks need to be populated with “Medical Emergency.”) The CR was moved into development status. ============================================= 03-19-03 CMP Meeting Pardee-AT&T presented the CR. White-Qwest asked if there were other CLECs who were interested in expanding this CR to products other than UNE-P. Prull-McLeod stated that she would like to see it expanded to all resale products. Johnson-Eschelon stated that she would like to see it expanded to all unbundled products. Sechser-US Link asked if there was a Qwest department where CLECs can register emergency numbers that would automatically receive priority if there were maintenance and repair orders opened for them. White-Qwest stated that he would find out. ============================================ Clarification Meeting 10:00 AM (Mountain Time) / Friday, March 14, 2003 1-877-550-8686 2213337# Attendees Matt White – CRPM Phyllis Sunnis – Qwest Michael Whitt – Qwest Joy McConnell-Couch – Qwest Carla Pardee – AT&T Kevin Battin – AT&T Introduction of Attendees White-Qwest welcomed all attendees and reviewed the request. Review Requested (Description of) Change Pardee-AT&T reviewed the description change. Battin-AT&T stated that Qwest has expedite reasons, but they are directed at business customers. He stated that AT&T needed this option for consumers with medical conditions. He stated that AT&T understands that is not currently available through Qwest. Sunins-Qwest asked if the only product AT&T was requesting this service for was UNE-P. Pardee-AT&T stated that UNE-P is only one that AT&T was looking for, but she felt that other CLECs would probably request this for additional products at the CMP Meeting. Confirm Areas and Products Impacted White-Qwest confirmed that the attendees were comfortable that the request appropriately identified all areas and products impacted. Confirm Right Personnel Involved White-Qwest confirmed with the attendees that the appropriate Qwest personnel were involved. Identify/Confirm CLEC’s Expectation White-Qwest reviewed the request to confirm AT&T’s expectation. Pardee-AT&T stated that the other ILECs around the country have a process similar to the one AT&T is requesting. Identify and Dependant Systems Change Requests White-Qwest asked the attendees if they knew of any related change requests. Establish Action Plan White-Qwest asked attendees if there were any further questions. There were none. White-Qwest stated that the next step was for AT&T to present the CR at the March Monthly Product/Process Meeting and thanked all attendees for attending the meeting.
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CenturyLink Response |
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April 9, 2003 INITIAL RESPONSE For Review by CLEC Community and Discussion at the April 16, 2003, CMP Product/Process Meeting Carla Pardee AT&T SUBJECT: Qwest’s Change Request Response - CR #PC022703-3 This memo is in response to AT&T CR PC022703-3. This CR requests a Medical Expedite Process for all resale products. Qwest Response: Accepted Qwest currently allows CLECs to request medical expedites for both designed (Complex/Resale, Unbundled, etc.) and non-designed products offered by Qwest Interconnection services. The "medical" expedite reason is not currently contained in external documentation. Qwest is researching the appropriate manner in which to communicate this additional expedite reason and will update the CMP community on the progress of this research at the May 2003 CMP Meeting. Sincerely, Phyllis Sunins Sr Process
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Information Current as of 1/11/2021