CenturyLink | Wholesale | General & Contact Information

Open Product/Process CR PC022703-1 Detail

Description Of Change

Project Meetings

CenturyLink Response

Originator: Van Meter, Sharon

Originator Company Name: AT&T

Owner: Rein, Kathy

Director:

CR PM: Harlan, Cindy

When requesting Dark Fiber, the CLEC first must submit an IRI (Initial Record Inquiry) order for Qwest to determine if Dark Fiber is available in a specific location and can ask that the fiber be reserved at that time. If Qwest comes back with an answer of "yes" - the fiber is reserved for a specific amount of days. Further along in the process, the CLEC issues an ASR to complete the Dark Fiber ordering process. The interval for completion of the ASR is twenty (20) business days with a FOC being delivered at day thirteen (13). Since the fiber is already reserved and there shouldn't be any facilities issues, AT&T is asking that the FOC be delivered on day two (2) and not on day thirteen (13).

Expected Deliverable:

Reduce the FOC interval for a Dark Fiber order from day thirteen (13) to day two(2)

Date	Action	Description
2/27/2003		CR Submitted by ATT
2/27/2003		CR acknowledged by P/P CMP Manager
3/5/2003		Contacted ATT and scheduled Clarification Meeting for 3/13/03 3:00 -4:00
3/13/2003		Held Clarification Meeting
3/19/2003		March CMP meeting minutes will be posted to the project meeting section of the data base
4/8/2003		Entered response in database
4/16/2003		April CMP Meeting minutes will be posted to the database
4/29/2003		Notification of SIG changes sent out effective 6/12/03, comment cycle ends 5/13/03
5/21/2003		May CMP Meeting minutes will be posted to the database
6/18/2003		June CMP Meeting minutes will be posted to the database
7/16/2003		July CMP Meeting minutes posted to the database
8/4/2003		Left message for Sharon - ATT to verify okay to close
8/14/2003		Sharon advised it is okay to close this CR

July 16, 2003 CMP Meeting Minutes Kathy Rein-Qwest advised ATT has submitted LSRs and the FOC has been provided. Sharon Van Meter – ATT advised she will check and let Cindy know if it is okay to close this item. She would like to validate internally that the LSRs are processing correctly.

June 18, 2003 CMP Meeting Minutes Kathy Rein advised we implemented the new FOC interval on May 30, 2003. We have processed ASRs using the new 5-day interval. Per Sharon’s request at the May CMP meeting, we did look again at publishing the interval but Qwest has determined this product will follow the existing guidelines in place for OCN products. Kathy Rein asked to move this to CLEC Test and Sharon advised yes. ATT is okay with the response and they have submitted some orders for this product. They will monitor the orders to make sure they get the 5-day interval.

May 21, 2003 CMP Meeting Kathy Rein - Qwest provided status that the interval for UDF was updated in the SIG to reflect 'Individual case basis'. ICB was used because UDF falls into the OCN product line and also matchs the OCN interval. Sharon Van Meter - ATT asked if the FOC would mean that Qwest could provide the service? Kathy explained the FOC does not guarantee service. Sharon asked why is the FOC not published? Qwest replied UDF matches the OCN product line. Sharon requested Qwest to look into publishing an interval in the SIG. Kathy Rein-Qwest agreed she would discuss this with the Product Manager and report back at the June CMP Meeting.

April 16, 2003 CMP Meeting PC022703-1 Seeking to reduce the interval of a FOC for the ASR associated with Dark Fiber from day thirteen (13) to day two (2) where Dark Fiber is reserved through the IRI process

Kathy Rein – Qwest reviewed our response. Sharon Van Meter – ATT asked what the FOC would mean to ATT. Does it mean Qwest will be able to provide the service? Kathy explained the FOC does not guarantee service. The IRI process is a ‘paper process’ and identifies on paper that facilities are available. The way to ensure facilities are available if by performing a field visit. Sharon asked if there is a charge for a field visit and Qwest replied yes. Sharon asked why the FOC would not be published. Qwest replied UDF is on the line of OCN products and OCN has an unpublished date. Qwest advised we will move this CR to Development and provide a target implementation date at the May meeting.

March 19, 2003 CMP Meeting Sharon Van Meter ATT reviewed and clarified the CR with the CLEC community. Sharon said that during the Clarification call Qwest asked if the interval was published by other RBOCs. Sharon advised Verizon and SBC’s interval is not published. SBC verbally gives a 20 day interval with a FOC on day 5. This CR will move to Presented.

Clarification Meeting Thursday March 13, 2003 1-877-572-8687 3393947# CR PC022703-1 Reduce FOC interval UDF

Attendees Sharon Van Meter – ATT Pat Finley – Qwest Kathy Rein – Qwest Janet Leonard – Qwest Cindy Macy - Qwest Title:

Meeting Agenda: 1.0 Introduction of Attendees Attendees Introduced

2.0 Review Requested (Description of) Change Sharon Van Meter reviewed and clarified the CR. Sharon explained the process, as she understands it. The IRI process occurs first. This determines if resources are available and reserves them if available. The CLEC has to have a Collocation in place and this is an augment to the Collocation. Then the ASR gets processed to link to the Collocation. Sharon was given a 20-day interval and the FOC back on day 13.

Janet Leonard – Qwest asked who gave ATT the 13-day interval. Sharon advised the Des Moines person provided the interval (Debbie Mayhan). Janet advised in Minnesota we have 15 orders where we have reserved the dark fiber, we are working on the Collocation piece and then the ASR will be issued.

Pat Finley – Qwest asked what are the FOC intervals for other RBOCs? Sharon agreed to check on. Pat explained her research of other RBOCs finds no one has a published FOC.

Sharon advised Qwest has done a good job, Deb Mayhan has been very helpful.

ATT doesn’t want to get into the order and find out Qwest can’t deliver. The entire up front work is done in the Collocation so why does ATT have to wait for the FOC? ATT wants to make sure they are able to get service especially because they are spending money augmenting the Collocation site.

Pat Finley – Qwest explained when you reserve Dark Fiber it is not a guarantee the fiber is available. This is all based on paper records, which should be accurate, but are not guaranteed. Janet Leonard – Qwest explained the reservations are based on records and ICA language advises the customer they may want to do a field visit to make sure the fiber is available. SGAT 9.7.3.5.

Janet asked what does the CLEC want on Day 2? Sharon advised Confirmation that facilities are available so we do not get down the road and find out facilities is not available. Janet advised a field verification is recommended to guaranteed the reservation and charge associated with this. Pat said the DF request is usually reliable without the Field Verification but not guaranteed. The FOC is issued the day after the Design (DLR) is issued. This still doesn’t guarantee the order won’t go held. Janet recapped the FOC doesn’t guarantee the order won’t go held and we do not have a published FOC on DF in the SGAT.

Sharon – ATT clarified she would like to see a published FOC date which is less than 13 days. ATT doesn’t want to do the work to the Collocation site (add risers etc.) for no reason if they do not get the service.

Janet advised the APOT information is needed for Dark Fiber. There has to be a fiber termination. A copper termination does not work. The Service Interval Guide (SIG) has an ICB interval for OCN services. Dark Fiber does not have an interval and various products do not have a FOC date.

3.0 Confirm Areas & Products Impacted Okay

4.0 Confirm Right Personnel Involved Yes

5.0 Identify/Confirm CLEC’s Expectation Sharon – ATT clarified she would like to see a published FOC date which is less than 13 days.

6.0 Identify any Dependent Systems Change Requests None

7.0 Establish Action Plan (Resolution Time Frame) ATT will clarify / present this CR at the March CMP meeting on 3/19/03. Qwest will meet to review the CR and determine our response.

Title: Seeking to reduce the interval of a FOC for the ASR associated with Dark Fiber from day thirteen (13) to day two (2) where Dark Fiber is reserved through the IRI process.

CR Number

Current Status
Date

Area Impacted

Products Impacted

PC022703-1

Completed
8/14/2003

Unbundled Dark Fiber

For Review by CLEC Community and Discussion at the June 16, 2003 CMP Meeting

June 11, 2003

AT&T Sharon Van Meter

SUBJECT: Qwest’s Change Request Response - CR # PC0220703-1 Request to reduce the FOC interval associated with Unbundled Dark Fiber.

This letter is in response to AT&T’s Change Request (CR) PC0220703-1. This CR requests that Qwest reduce the interval of a FOC for the ASR associated with Dark Fiber from day thirteen (13) to day two (2) where Dark Fiber is reserved through the IRI process.

Qwest provided the following response at the April Product Process CMP Meeting and Qwest has implemented the following change:

-Qwest will reduce the design due date to business day four (4) for Unbundled Dark Fiber (UDF) ASRs, thereby reducing the expected FOC delivery return date to business day five (5) - The UDF FOC delivery response date will remain unpublished - The Service Interval Guide will be updated to reflect a ICB FOC interval for UDF

During the May 21, 2003 Product Process CMP meeting ATT asked whether Qwest could publish the interval in the SIG. Qwest maintains our position that all fiber based OCN products have an ICB interval at this time. UDF will continue to have an ICB interval. Product volumes do not support a standard interval at this time.

Sincerely,

Kathy Rein Qwest – Senior Process Analyst

For Review by CLEC Community and Discussion at the April 16, 2003 CMP Meeting

April 8, 2003

AT&T Sharon Van Meter

SUBJECT: Qwest’s Change Request Response - CR # PC0220703-1 Request to reduce the FOC interval associated with Unbundled Dark Fiber.

Qwest accepts this Change Request with the conditions identified below: * Qwest will reduce the design due date to business day four (4) for Unbundled Dark Fiber (UDF) ASRs, thereby reducing the expected FOC delivery return date to business day five (5) * The UDF FOC delivery response date will remain unpublished * The Service Interval Guide will be updated to reflect a ICB FOC interval for UDF

Reducing the design due date will effectively reduce the expected FOC return by half. Qwest is presently addressing the internal impacts to implement these changes and anticipates implementation by end of second quarter. Qwest requests that this CR move to “development ” status.