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Open Product/Process CR PC022304-1 Detail

Description Of Change

Expected Deliverable:

1. Create a secure web based electronic New Customer Questionnaire

2. Develop questionnaire sections so only sections requiring updates will need to be submitted

Project Meetings

-- 6/16/04 CMP Meeting Minutes Judy Lewis, Qwest said since the last meeting she had looked at SBC’s questionnaire and found many similar items. The major difference is that the SBC model is designed to get the information to the entity it affects. Therefore, the program would require many modifications to work at Qwest. Judy did add she reviewed a word document of the system since she was not able to obtain access to the on-line system. Kim Isaacs, Eschelon said that Verizon is rolling out an electronic profile. Judy asked for a contact at Verizon and Kim said it was Gee GeeVanvig at 212-240-7841. Judy will contact Verizon. This CR will remain in denied status.

5/19/04 May CMP meeting Judy Lewis, Qwest summarized the response by saying that a list of requirements were sent to IT along with a request for a level of effort. The LOE came back with 16,600 hours to do the front end system work and data base development combined with the necessary testing and maintenance required. Therefore Qwest is denying this CR because it is economically not feasible. John Berard, Covad asked if the Bell South system was an option. It is called the On Line Profile System. Judy said that Qwest could look at that. Bonnie Johnson and Kim Isaacs, Eschelon said that this information was provided in the clarification call and Kim added that SBC believes that it is a help to them also. Judy said she didn’t recall getting a contact name. Ken Beck, Qwest said that he could call and obtain a contact. Susie Bliss, Qwest said that the denial would stand but we would check into the SBC system. She added that she would have Steve and Mark take a look as well. Liz Balvin, MCI said that it would help everyone if the system were mechanized. Bonnie asked if we could open an action item on this issue. Susie said yes. The CR will move to Denial but remain open.

- 4/21/04 April CMP Meeting Judy Lewis, Qwest stated that the requirements have been developed and a LOE has just been received. She said a response would be available next month. Bonnie Johnson, Eschelon asked if any of the development previously done could be used to satisfy this CR. Judy replied that this had been checked and the development did not meet today’s requirements. The CR will be moved to Evaluation.

-- 03/17/04 March CMP Meeting Bonnie Johnson, Eschelon presented this CR calling for a New Customer Questionnaire that is web based and would be updateable by individual section. She stated that there is difficulty in updating the current questionnaire and that she hoped some work that might have been started one or two years ago could be used in developing the new questionnaire. She also stated that SBC has a questionnaire that is web based. Bonnie said that the SBC questionnaire takes the same path as it did previously once the updates are made. AT&T also supports the request. Ervin Rae, AT&T added that Sprint has this type of questionnaire but is having some problems with version control. This CR will be moved to Presented status.

-- CLEC Clarification Call 11:00 a.m. (MDT) / Monday March 1, 2004

1-877-521-8688 1456160# PC022304-1 Develop a web based electronic interface to enter and maintain the New Customer Questionnaire Attendees Attended Conference Call Name/Company: Kim Isaacs, Eschelon Bonnie Johnson, Eschelon Doug Andreen, Qwest Judy Lewis, Qwest Carrie Bell, Qwest Jennifer Beach, Qwest Ryan Hinkins, Qwest

Meeting Agenda:

1.0 Introduction of Attendees Introduction of participants on the conference call was made and the purpose of the call discussed. 2.0 Review Requested (Description of) Change Doug read the CR description: Eschelon is requesting that Qwest develop a web based electronic interface to enter and maintain information on the New Customer Questionnaire. The current Word version of the New Customer Questionnaire makes viewing the current information and updating the information difficult for CLECs. Eschelon requests that this web-based tool allows multiple CLEC users to view the most current CLEC profile data and allow a CLEC to update individual sections of the CLEC profile as needed. Eschelon believes a web based New Customer Questionnaire would streamline the process to make needed updates to the questionnaire saving the CLEC and Qwest time and resources. The expected deliverables are to create a secure web based electronic New Customer Questionnaire and Develop questionnaire sections so only sections requiring updates will need to be submitted.

Kim Isaacs, Eschelon added that recently she needed to update both the Qwest questionnaire and the SBC GUI profile and found it much easier to update the SBC GUI. She feels that we would also get more accurate information from an on-line version. It would also save time and resources for both Qwest and the CLECs.

Bonnie Johnson, Eschelon said that this used to be a frequent topic of conversation in the CMP meetings and that the CLECs were told quite some time ago that Qwest had started work. So there may be some work already done.

Doug Andreen, Qwest stated that Qwest would look into any work that had been started.

Jennifer Beach, Qwest asked if the amendments should also be added to the questionnaire.

Bonnie Johnson answered yes after Judy Lewis, Qwest clarified that we were talking about the product amendments.

Jennifer Beach asked if there should be edits for quality and business rules and Kim replied yes that would be fine.

Judy Lewis, Qwest asked if the SBC GUI was set up with digital certificates and Kim replied that it was.

Judy also asked if on the SBC system if multiple Eschelon employees can use the system at the same time. Kim replied yes but there are edits around who can submit the profile and who has read only capabilities.

Ryan Hinkins, Qwest asked how long the SBC GUI had been active.

Kim replied since January and added that each different section is routed mechanically to the appropriate employee in SBC.

Ryan asked how access control was envisioned.

Kim said either digital certificates or by id and password.

Bonnie added that there would have to be one type for update capabilities and one for read only or view capabilities.

Ryan asked if SBC allows read only and change.

Kim said yes for Eschelon 2 employees can make changes and the remainder is read only.

Judy said then it similar to what we have in IMA. Kim answered yes. Ryan verified that what your looking for is ability to retrieve, update and submit. Kim said yes with an added qualifier that SBC has time stamp and will reject sections with errors through status messages on the web.

Ryan asked if there were different questionnaires for different states. Kim answered no, just one questionnaire but with the option to select states and contacts.

Judy asked if the previous information in SBC was put in the GUI or if Eschelon had to load. Kim answered that Eschelon had to populate initially.

3.0 Confirm Areas & Products Impacted Web based questionnaire

4.0 Confirm Right Personnel Involved Correct personnel were involved in the meeting.

5.0 Identify/Confirm CLEC’s Expectation The expected deliverables are to create a secure web based electronic New Customer Questionnaire and Develop questionnaire sections so only sections requiring updates will need to be submitted.

6.0 Identify any Dependent Systems Change Requests none

7.0 Establish Action Plan (Resolution Time Frame) Eschelon will present at the March CMP meeting.

CenturyLink Response

May 12, 2004

RESPONSE For Review by CLEC Community and Discussion at the May 19, 2004, CMP Product/Process Meeting

Kim Isaacs ILEC Relations Process Analyst Eschelon Telecom

SUBJECT: Qwest’s Change Request Response - CR 022304-1

This is Qwest’s response to Eschelon’s request to develop a web-based electronic interface to enter and maintain the New Customer Questionnaire.

A list of requirements was drafted that included Eschelon’s input from the clarification call held on March 1. A request for Level of Effort (LOE) along with the list of requirements was made to the Qwest IT department regarding this change request. The estimated time to complete the front end system and database development, combined with the necessary testing and maintenance required was approximately 16, 600 hours. Qwest is denying this CR because it is economically not feasible.

Sincerely,

Judy Lewis Customer Account Consultant

April 5, 2004

DRAFT RESPONSE For Review by the CLEC Community and Discussion at the April 21, 2004 CMP Meeting

Kim Isaacs ILEC Relations Process Analyst Eschelon Telecom

SUBJECT: Qwest’s Change Request Response PC022304-1 "Develop web based electronic interface to enter and maintain the New Customer Questionnaire"

This letter is in response to CLEC Change Request (CR) PC022304-1. This CR is a request by Eschelon for Qwest to develop a web based electronic New Customer Questionnaire.

Qwest is currently evaluating this change request and propose moving this CR into Evaluation Status while a complete answer to the request is prepared.

Sincerely,

Judy Lewis Qwest