Wholesale: Products & Services

Open Product/Process CR PC021318-1 Detail

Description Of Change

Allstream is requesting that CenturyLink include this USOC information on the PROD:Rate notices. UPDATE: 4/18/18: Allstream is also requesting that CenturyLink included the existing rate and proposed rates along with the USOCs on rate notifications.

Expected Deliverables/Proposed Implementation Date (if applicable):

CenturyLink will include USOCs [4/18/18 Update existing rates and proposed rates] impacted by rate changes on the PROD:Rate notifications.

Project Meetings

Nancy Taylor – Allstream said she agreed.

05/16/18 Product Process CMP Meeting Mark Coyne – CenturyLink advised that this Allstream CR was presented by Kim Isaacs in the April meeting. He told callers that the CenturyLink draft response is included on page 15 of the package. He advised that CenturyLink accepts the original CR. CenturyLink proposes that a Level 1 notification be sent to communicate that: • The rate change notifications will include Reseller intrastate USOCs in the legacy Qwest 14-state region. • This change is temporary as long as USOCs are used in the local service request ordering and billing process. Product Codes and Price Plans associated with products and services ordered via EASE and billed in Ensemble are not considered part of this change request. • In the event the complete list of the affected USOCs may not be available at the time the rate notice is required to be distributed, CenturyLink will provide the tariff reference and location. Mark Coyne – CenturyLink stated that the Allstream revision to the CR that requested existing and proposed rates is still under review and will be reviewed and discussed in the June meeting.

Kim Isaacs – Allstream asked when the situation regarding the USOCs not being available would apply.

Mark Coyne – CenturyLink stated that he did not think it would occur often but, to his understanding, it would all revolve around the timing of the notification and perhaps the SME team would not have a complete list.

Lee Brummett – CenturyLink concurred.

Kim Isaacs – Allstream asked if, in that case, could the notice include a description of the product from the tariff.

Lee Brummett – CenturyLink stated that we would investigate to see if that could be spelled out on the notice.

Kim Isaacs – Allstream asked for confirmation that the request for rate information was still under review.

Mark Coyne – CenturyLink confirmed.

Kim Isaacs – Allstream asked if they would have to submit a new CR when the billing system migrated to the new platform.

Mark Coyne – CenturyLink said yes. He asked if there were any other questions. There were none.

04/18/18 Product Process CMP Meeting Mark Coyne – CenturyLink advised that this is a new Allstream CR. The Clarification call was held March 14, 2018. The meeting minutes are available on the calendar and in the CR. Mark asked Kim to present.

Kim Isaacs – Allstream explained the purpose of the CR and explained that she also wants rates included as a new requirement for the CR. Kim said this is similar to the information they receive from other ILECs and she believes CenturyLink has the information available. She said providing the information would save her from asking for the information from her Service Manager.

Susan Lorence – CenturyLink asked Kim to send an email and update the CR to add this new requirement.

Kim Isaacs – Allstream advised that she would.

Mark Coyne – CenturyLink stated that CenturyLink has held several meetings and that internal discussions would continue and a draft response would be sent out prior to the May CMP meeting.

03/22/18 Product Process CMP Meeting Mark Coyne – CenturyLink advised that this is a new Allstream CR. The Clarification call was held March 14, 2018. The meeting minutes are available on the calendar and in the CR. Kim Isaacs – Allstream advised that she would like to present this CR in the April meeting.

03/14/18 Clarification Call meeting minutes

Attendees: Kim Isaacs – Allstream Rita Urevig – CenturyLink Lee Brummett – CenturyLink Robyn Crichton – CenturyLink Mark Coyne – CenturyLink Susan Lorence – CenturyLink John Hansen – CenturyLink

John Hansen – CenturyLink opened the call, announced the attendees, and explained the purpose of a Clarification call for the Change Request (CR) and reviewed a high-level agenda.

Kim Isaacs – Allstream said the CR was a request for CenturyLink to include impacted USOCs and rates whenever it sends out rate change notifications. If the USOCs are not included, she has to contact Rita Urevig to have someone internally provide them so that Allstream can update their data accordingly. She stated that other ILECs had been including this information for some time now. Kim said providing the USOCs on the notice would be more efficient and easier for both CenturyLink and customers. Mark Coyne – CenturyLink asked if she was expecting only data from the 14-state region (CenturyLink QC) or from all regions of the company.

Kim Isaacs – Allstream stated that if data was available from Legacy EQ and Legacy CenturyLink, that would be great, but definitely CenturyLink QC.

Susan Lorence – CenturyLink asked if CenturyLink could provide the first three letters of the USOC if there was an extensive list.

Kim Isaacs – Allstream stated that was acceptable and gave the example of 1RZxx indicating that the xx was the wildcard portion. Kim said if there was no specific USOC, she would like that noted also and where they would find the info in the OC&C section of the bill

John Hansen – CenturyLink reviewed the next steps for the CR and asked if Allstream was prepared to present the CR in the Product Process monthly meeting on Wednesday, March 21, 2018.

Kim Isaacs – Allstream stated that she would not be able to attend the March meeting, but would present the CR in the April meeting.

John Hansen – CenturyLink advised that the meeting minutes would be posted to the Wholesale Calendar prior to the CMP meeting and would advise via email to Allstream that they were posted.

John Hansen – CenturyLink asked if there were any questions. There were none.

The Clarification call ended at 9:41 AM MT.

02/21/18 Product/Process CMP Meeting Walk on Items (Attachment F)

Mark Coyne – CenturyLink advised callers that a new CLEC CR was received from Allstream and would be presented in the March CMP meeting. This CR is titled Include Impacted USOCs on Rate Notifications. A clarification call has been scheduled for Wednesday, March 7, 2018 at 9:00 AM MT/10:00 AM CT. The CR and information about the clarification call is posted to the Wholesale calendar and is open to the full CMP Customer community to attend.

CenturyLink Response

Kim Isaacs Allstream

SUBJECT: Allstream Product Process Change Request PC021318-1, CenturyLink Response for Review - REVISED

This letter is a revised response to Allstream Change Request PC021318-1, entitled “Include Impacted USOCs on Rate Notifications”

CR Description: Currently, CenturyLink sends rate change notifications with a general description of the product impacted by the rate increase. To implement the rate change in its billing system(s), CenturyLink identifies the USOCs impacted.

Allstream is requesting that CenturyLink include this USOC information on the PROD:Rate notices.

On April 18, 2018, Allstream updated the CR to request that CenturyLink include the existing rate and proposed rate along with the USOC on rate notifications.

History: The CR was received on February 13, 2018. A Clarification call was held on March 14, 2018 with Allstream and CenturyLink representatives present. During the Clarification call, Allstream stated that if the USOCs are not included, they have to contact their Service Manager to provide the information and that it would be more efficient if CenturyLink provided this information upfront.

On May 16, 2018, during the monthly CMP meeting, CenturyLink reviewed the draft response indicating this CR is accepted. The CenturyLink Response is being revised (in bold/caps below) to address the April 18, 2018 Allstream update to the CR.

CenturyLink Response REVISED: CenturyLink is accepting this CR and is proposing that a Level 1 CMP notification be sent to communicate the following: • The rate change notifications will include Reseller intrastate USOCs/RATES (5-30-18) in the legacy Qwest 14-state region. • This change would be temporary as long as USOCs/RATES (5-30-18) are used in the local service request ordering and billing process. Product Codes and Price Plans associated with products and services ordered via EASE and billed in Ensemble are not considered part of this change request. • In the event the complete list of the affected USOCs/RATES (5-30-18) may not be available at the time the rate notice is required to be distributed, CenturyLink will provide the tariff reference and location.

Sincerely,

Susan Lorence CenturyLink Wholesale CR Project Manager

May 9, 2018

Kim Isaacs, Allstream

SUBJECT: Allstream Product Process Change Request PC021318-1, CenturyLink Response for Review

This letter is in response to Allstream Change Request PC021318-1, entitled “Include Impacted USOCs on Rate Notifications”

CR Description: Currently, CenturyLink sends rate change notifications with a general description of the product impacted by the rate increase. To implement the rate change in its billing system(s), CenturyLink identifies the USOCs impacted.

Allstream is requesting that CenturyLink include this USOC information on the PROD:Rate notices.

On April 18, 2018, Allstream updated the CR to request that CenturyLink include the existing rate and proposed rates along with the USOCs on rate notifications.

History: The CR was received on February 13, 2018. A Clarification call was held on March 14, 2018 with Allstream and CenturyLink representatives present. During the Clarification call, Allstream stated that if the USOCs are not included, they have to contact their Service Manager to provide the information and that it would be more efficient if CenturyLink provided this information upfront.

CenturyLink Response: CenturyLink is accepting this CR and is proposing that a Level 1 CMP notification be sent to communicate the following: • The rate change notifications will include Reseller intrastate USOCs in the legacy Qwest 14-state region. • This change would be temporary as long as USOCs are used in the local service request ordering and billing process. Product Codes and Price Plans associated with products and services ordered via EASE and billed in Ensemble are not considered part of this change request. • In the event the complete list of the affected USOCs may not be available at the time the rate notice is required to be distributed, CenturyLink will provide the tariff reference and location.

Sincerely,

John Hansen CenturyLink Wholesale CR Project Manager