Open Product/Process CR PC020602-1 Detail |
| Title: CLEC Trouble Ticket cross reference (Ref SCR030702 1) | ||||||
| CR Number |
Current Status Date |
Area Impacted | Products Impacted | |||
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| PC020602-1 |
Completed 3/20/2002 |
Maintenance/Repair | Other: All products supported under the Repair platform. | |||
| Originator: Sprague, Michelle |
| Originator Company Name: McLeodUSA |
| Owner: McMahon, Cheryl |
| Director: |
| CR PM: |
Description Of Change |
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McLeod would like to request that the CLEC repair trouble ticket number be added to the Qwest trouble ticket, each time a ticket is initiated with Qwest. This would allow for an efficient cross-reference for both McLeod and Qwest. The field chosen to house the CLEC trouble ticket number must be a searchable field, to allow for query capability. This change would save a great deal of time in locating tickets, assisting both McLeod and Qwest in efficiency.
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| Date | Action | Description |
| 2/6/2002 | CR Submitted by McLeodUSA | |
| 2/6/2002 | CR acknowledged by P/P CMP Manager. | |
| 2/12/2002 | Submitting CLEC contacted to schedule clarificatiion meeting. | |
| 2/15/2002 | Clarification Meeting conducted with McLeodUSA. Minutes transmitted to McLeodUSA and posted to CMP data base. | |
| 2/28/2002 | Draft response dated 02/28/02 issued to McLeodUSA and posted to CMP database. CR status changed to "Presented" | |
| 3/1/2002 | Draft response dated 02/28/02 posted to the web in the Product & Process Interactive report URL: http://qwest.com/wholesale/cmp/changerequest.html | |
| 3/1/2002 | Notification issued to CLECs informing them draft response has been posted to the web | |
| 3/7/2002 | Systems CR SCR030702-1 "CLEC Trouble Ticket Cross-Reference" opened to address this request | |
| 3/19/2002 | E-mail from McLeod confirming closure of this CR - issue to be handled in Systems CMP | |
| 3/20/2002 | March CMP Meeting: CLECs agreed to close CR. CR Status changed to "Completed." Meeting discussions will be set forth in the Product/Process Meeting Minutes to be posted on the CMP Web site | |
| 3/21/2002 | Formal response dated 02/28/02 posted to CMP database | |
| 3/22/2002 | Formal response dated 02/28/02 issued to CLECs. Notification CMPR.03.22.02.F.01240.CR_Responses | |
| 4/17/2002 | CR Open/Closed status changed to closed and inactive and checked for Archive 2002 |
Project Meetings |
| 03/19/02 E-mail from McLeod confirming closure of this CR - issue to be handled in Systems CMP
Subject: CR PC020602-1 Date: Tue, 19 Mar 2002 14:12:11 -0600 From: "Sprague, Michelle L."
I am OK with closing the CR McLeod has opened on the Product/Process side (PC020602-1) CLEC Trouble Ticket Cross-Reference and moving it to the system side. It defently has system impacts. I will be attending the Thursday meeting, to discuss the CR. Thanks for your help --
9:30 a.m. (MDT) / Friday 15th February 2002 Conference Call TEL: 877.554.8688 CODE: 3269208 PC020602-1 "CLEC Trouble Ticket cross-reference"
Michelle Sprauge, McLeodUSA Cheryl McMahon, Qwest Craig Suellentrop, Qwest Dan Busetti, Qwest Catherine R. Garcia, Qwest Lynn Stecklein, Qwest Kerri L. Waldner, Qwest Peter Wirth, Qwest
1.0 Introduction of Attendees Attendees introduced.
2.0 Review Requested (Description of) Change {review long description from change request, confirm with all parties there is agreement on the change requested} Description: McLeod would like to request that the CLEC repair trouble ticket number be added to the Qwest trouble ticket, each time a ticket is initiated with Qwest. This would allow for an efficient cross-reference for both McLeod and Qwest. The field chosen to house the CLEC trouble ticket number must be a searchable field, to allow for query capability. This change would save a great deal of time in locating tickets, assisting both McLeod and Qwest in efficiency.
Expected Deliverables: For Qwest to communicate this new process to their service center and ensure that an applicable field for this new data to be stored, to allow for it to be searchable.
Michelle Sprauge discussed the CR. Additional clarification was provided regarding the following: 1) McLeodUSA format for trouble ticket number [McLeodUSA to provide] 2) Search capability for all Qwest trouble tickets requested by McLeodUSA 3) Electronic bonding may provide cross-referencing for electronic tickets. McLeodUSA to confirm. Manual ticketing will still require cross-referencing. 4) McLeodUSA ticket numbers are auto generated; thus preventing McLeodUSA from using the Qwest ticket number as their number.
3.0 Confirm Areas & Products Impacted {read from change request, modify if needed} Confirmed. Optional section: delete "SATE" reference.
4.0 Confirm Right Personnel Involved {ensure the Qwest SME can fully answer the CLEC request. Confirm whether anyone else within Qwest has been involved with this issue, or whether we need to bring anyone else in} Qwest & McLeodUSA confirmed appropriate personnel were in attendance.
5.0 Identify/Confirm CLEC’s Expectation {Identify specific deliverables from CLEC " what does Qwest have to do in order to close this CR? (in measureable terms ie provide a documented process, change a process to include training etc)"} Qwest to evaluate CR. During the March 2002 Monthly P&P CMP Meeting, Qwest will solicit input from CLEC community.
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CenturyLink Response |
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February 28, 2002 Michelle Sprague OSS Manager McLeodUSA SUBJECT: Change Request Response - CR # PC020602-1 "CLEC Trouble Ticket Cross-reference" Qwest has reviewed the subject Change Request (CR) and has determined that the request should be re-classified as a 'Systems' CR. A process change would not satisfy the request for the trouble ticket cross-reference between Qwest and McLeodUSA. Qwest proposes to open a 'Systems' CR on behalf of McLeodUSA and process the request. Sincerely, Catherine Garcia Lead Process Analyst - Wholesale Repair Qwest Communications Cc: Cheryl McMahon, Process Analyst Wholesale Repair, Qwest Sara Mendivil, Director Program/Project Management, Qwest
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Information Current as of 1/11/2021