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Open Product/Process CR PC013007-3 Detail

Description Of Change

Project Meetings

Mark Coyne-Qwest stated that the notice for this CR was sent on March 22nd and was effective on May 1st. Mark then asked for closure of the CR and noted that it is currently in CLEC Test. There were no objections to the closure of the CR.

4/21/07 Product/Process CMP Meeting

Mark Coyne-Qwest stated that a notification was sent on 4/6/07 and the final notice on 4/16/07. He said that this CR will become effective on 5/1/07.

3/21/07 Product/Process CMP Meeting

Mark Coyne-Qwest stated that this CR was presented in February and that a Level 4 notice will be sent on 3/22/07 and will be effective 5/1/07

2/21/07 Product/Process CMP Meeting

Lynn Stecklein-Qwest stated in October of 2006, Qwest proposed language to the Provisioning and Installation Overview which was intended to remind CLECs to check their CFAs before assigning them and to clarify that only one verbal supplement for CFA slot change was to be accepted on the Due Date. She said that in discussion with the CLEC community at the October Monthly CMP Meeting, this language was not adopted. She said that instead it was agreed that a MCC would be distributed internally and externally to reiterate the current process. Lynn stated that Eschelon requested that Qwest retract the MCC because this was a change in process and that a Level 4 should be submitted. Lynn reviewed the description of change: This CR is a process change to the Provisioning and Installation Overview PCAT language for the existing PIA value of 10 to add the following: Prior to placing a service request, it is the CLEC responsibility to ensure the CFA is working. If it is determined on the Due Date that the CFA does not work, Qwest will perform additional testing with the CLEC one time. If the CLEC requests the CFA be changed, it is the responsibility of the CLEC to make sure the new CFA works. Qwest will accept only one verbal CFA change on the Due Date. If the new CFA fails to work, Qwest will place the order in a customer jeopardy status. No further action will be taken on Qwest’s part until Qwest receives a valid supplemental request to change the Due Date and the CFA (If applicable). Bonnie Johnson-Eschelon asked for further definition around Qwest performing additional testing one time. She said that specifically her question is that the additional testing issue has been brought forward multiple times before. She said that in those instances it is not the CFA, but the problem is on the Qwest side. She asked if the additional testing means that it would not be a Qwest issue. Lynn Stecklein-Qwest stated that she will contact the SME and provide the response to Bonnie and also include in the minutes.

February 23, 2007 Response Emailed to Bonnie Johnson-Eschelon: This is in response to your question on PC013007-3 -Verbal Supp for CFA Change on the Due Date (DD). The purpose of this CR is to identify that Qwest will not accept more than one verbal CFA change on the DD. Additional testing is always available to a CLEC as long as it in their contract. Additional Testing will be available on an install if it is in their contract. That testing will occur each and every time it is requested. If it is determined during testing that the problem is on the Qwest side, additional testing would not apply.

February 23, 2007 Emailed Response Received from Bonnie Johnson-Eschelon: Eschelon disagrees. As I have said before, Eschelon should not have to pay additional installation costs so Qwest can find and fix their problems. Please also include my response.