Wholesale: Products & Services

Open Product/Process CR PC011604-1 Detail

Description Of Change

Expected Deliverable: As Soon as Possible

Project Meetings

-- 6/16/04 CMP June Meeting Denny Graham, Qwest summarized the denial response that stated all the examples submitted by Covad were available on the Qwest website and that, if needed, training on navigating the Qwest web site was available. Based on this and the cost of developing and maintaining a separate web page the CR was being denied because the requested change is economically not feasible and also does not result in a reasonably demonstrable business benefit (to Qwest or the requesting CLEC) or customer service improvement. Bonnie Johnson, Eschelon asked if it would be less work to have one page and link to the various processes. Jamal Boudhaouia, Qwest answered that creating and maintaining a separate repository based on feedback from developers is economically not feasible. Bonnie then asked if it would be possible to provide a job aide with bookmarks to the various sites. Jamal said his understanding is that if Covad could find these sites that they obviously know how to access them. Bonnie asked if Qwest could provide the information to all the CLECs or is this Covad’s responsibility. John Berard, Covad added that a word document with hyperlinks would suffice. Susie Bliss, Qwest asked if John had this. John answered no, but that he knows the concern is maintenance and he would be ok with a one time word document. Bonnie asked if Jamal was providing such a document for Qwest. Jamal said they are doing the research for Qwest. Liz asked if Qwest could point out where these sites are. Susie asked if we could put a list of the sites that were researched as part of the CR with hyperlinks in the denial. John added there were only 6 or 7 sites. Jamal said yes and would take as an action item since the denial had already been sent. Bonnie asked for confirmation that Qwest would provide the information on a one time basis. The CR status will be changed to Denied.

- 5/19/04 CMP May Meeting Minutes Denny Graham, Qwest said that since the last meeting an additional clarification call was held and that Covad had provided examples to Qwest that are now under evaluation. Denny said a response will be available at the June meeting. The CR will stay in Evaluation.

- Ad Hoc Meeting Minutes PC011604-1 All Joint Maintenance and Trouble Isolation Documentation be placed in the same location on the Qwest Web Site CMP Product & Process 5/4/2004 1-877-521-8688, Conference ID 1456160 3:00 p.m. – 4:00 p.m. Mountain Time

PURPOSE

To move ahead with the evaluation of this CR.

List of Attendees: Carla Pardee, AT&T Liz Balvin, MCI Mike Zulevic, Covad John Berard, Covad Jennifer Arnold, U S Link Emily Baird, POPP Telecom Steve Collier, Eschelon Denny Graham, Qwest Communications Jarby Blackmun, Qwest Communications Jim Recker, Qwest Communications Erin Martin, Qwest Communications Mike Johnson, Qwest Communications Kit Thomte, Qwest Communications Doug Andreen, Qwest Communications

MEETING MINUTES

The meeting began with Qwest making introductions and welcoming all attendees.

John Berard, Covad reviewed the purpose of the CR. He said that when Covad technicians are working in the COs they need to look at what procedures to follow through one central location.

Mike Zulevic, Covad said that on points of termination and other situations this would be for both CLECs and Qwest and should help avoid misunderstandings between the two.

Doug Andreen, Qwest asked if this should be limited to CO processes. Mike answered no that it should include appropriate maintenance processes also.

Doug asked if all the processes were now located on the Qwest website. Mike said for the most part yes although some might be classified as proprietary.

Jim Recker, Qwest said that he wants to make sure that we don’t go down the wrong path by trying to do everything at once. So if we can pick one item and move forward to model and see if this can be done. With the proprietary information and information not on the web site we have to work through how to proceed.

Mike stated that the vast majority of data resides on soft copy and he could send sever examples.

Kit Thomte, Qwest asked Mike if he could send two or three examples to look at. Mike agreed and will send them to Doug.

Mike said the wiring schemes would be specific to Covad but all other information should be standard for all CLECs.

Denny Graham, Qwest asked if the wiring schemes were CO specific. Mike said no, that what he is proposing is generic information on how Qwest does things.

Kit asked what happens if Qwest and the CLECs miscommunicate. Mike offered an example where a Qwest technical wired a DS 1 circuit straight through when Covad expected something else. This resulted in three technicians being involved at different times and eventually the circuit was out of service. If there was a place to go to verify the wiring the problem could have been avoided.

Liz Balvin, MCI asked if Qwest was placing some M&Ps on the site. Jim said that Qwest could work with some process people to determine what should go on the site.

Liz brought up that Qwest technicians may also have suggestions. Jim agreed to hold a meeting with some of the Qwest technician’ supervisors s to get their input.

Mike pointed out that these documents already exist and it’s a matter of getting them together. He also said that Jamal Boudhaovia would be familiar with the CO documents.

Jim asked Mike how he got copies of the documents now. Mike said that through a variety of ways email etc. Mike said for instance the PCAT for Sync Testing is out there but not the easiest to locate for field technicians.

It was agreed that Qwest will review the documents that Covad will send and schedule another ad-hoc call after the review and meeting with Qwest technician’s supervisors.

4/21/04 April CMP Meeting Denny Graham, Qwest asked the request be moved to Evaluation and stated that Qwest is still awaiting examples from John Berard on how Covad technicians access this information. Mike Zulevic, Covad said that much of this documentation resides on the technicians own hard drives or on various places on the web site. Mike said he would talk to John about the examples but the idea is to bring the documentation into one web site for use by the CLECs and Qwest. Mike stated that some of the documentation resides on Qwest proprietary databases. The CLECs also need access to this information as they are common or mutually agreed to processes. Mike said this would really be a repository for common information. Bonnie Johnson, Eschelon offered as an example the process around dispatch after normal access hours. If the documentation were in a common area there would be no dispute about what the process should be. Denny stated that what Qwest needs is where the CLEC technicians go to get the information. Kit Thomte, Qwest said that Qwest will organize an ad-hoc meeting as a way to start dialogue. Denny asked if any of the documentation in the CR was specific to Covad. Mike said the wiring diagrams were but all other categories were not. Liz Balvin, MCI said that Qwest would also benefit from gathering all the documentation in one place. The CR will move to Evaluation.

- 03/17/04 March CMP Meeting Denny Graham, Qwest stated that Qwest is evaluating the request in cooperation with Covad. Doug Andreen, Qwest further stated that Qwest is awaiting examples of how a typical search is done today from Covad. John Berard, Covad said he would forward the examples. It was agreed no screen shots are needed. This CR will remain in Presented status.

-- 2/18/04 CMP Meeting This was a walk-on CR by Covad in January. Doug Andreen, Qwest in John Berard’s absence stated that a Clarification call was held and the intent of the CR is to provide a method of easy access to documentation that the Qwest and CLECs technicians commonly use in trouble isolation and maintenance work. The CR calls for the documentation to be located or accessible from a common point on the web. Jim Recker, Qwest added that John would provide us with examples of processes Covad now uses to find the documentation. This CR will be moved to Presented status.

CLEC Change Request Clarification Meeting 2:30 p.m. (MDT) / Wednesday February 11, 2004 1-877-521-8688 1456160# PC011604-1 All Joint Maintenance and Trouble Isolation Documentation be placed in the same location on the Qwest Web Site

Attendees John Berard, Covad Liz Balvin, MCI Kim Isaacs, Eschelon Jim Recker, Qwest Mike Johnson, Qwest Alice Matthews, Qwest Doug Andreen, Qwest Jarby Blackmun, Qwest

Introduction of Attendees Introduction of participants on the conference call was made and the purpose of the call discussed.

Review Requested (Description of) Change Doug read and reviewed the CR. Covad requests that joint maintenance and trouble isolation be placed in the same location on the Qwest web site. This would include wiring diagrams for connecting DS1/3 circuits on their ICDF, number conversion chart for splitters located in the common area, splitter card RMA process, process for strapping out defective data lines that impair voice, synch testing for new services, synch testing for trouble isolation, etc. Covad believes that this will assist both the Qwest and Covad operations technicians in insuring that the proper processes are being followed. John Berard, Covad added that the request came from their technicans. He also wanted to add two items to the list of documentation ie. The Qwest Test Point Documents and the MOP form. Mike Johnson, Qwest asked if all documents have been identified. John answered with the two additions and the documents on the CR that all have been. Doug Andreen, wanted to clarify that no change in any document is needed but they just need to somehow be located together on the web. John indicated that was correct. John further stated that using a table to link to the documents current locations would be acceptable. Jim Recker, Qwest brought up that we would need to find out how the documents are being arranged today and their current locations. Mike asked if there was a time frame for this CR. John answered no but as soon as reasonably possible. Jim asked how Covad technicians located the documents today. John said that a lot of the time the technician would call his office. He will then try to get in the correct section and then do a search. Jim asked if he could provide an example. John said he would email an example to Doug for distribution to the group. Jim questioned if what John was interested was sort of a front door. John replied that would work. Confirm Areas & Products Impacted Documentation placement on web.

Confirm Right Personnel Involved Correct personnel were involved in the meeting.

Identify/Confirm CLEC’s Expectation Implementation to be as soon as possible

Identify any Dependent Systems Change Requests None

Establish Action Plan (Resolution Time Frame) John will present the CR for Covad at the February CMP meeting. The response will be due at the March meeting.

1/21/04 January CMP Meeting Mike Zulevic, Covad walked-on this CR which calls for the placement of all documentation used by technicians in a common location on the Web. He said most of the documentation is available but is located in several different locations. He is calling for a grouping perhaps by process or a functional grouping for the technician. Examples of the type of documentation would be demarc information, DS1-3 ICDFs and how they are wired out, blank form for MOP etc.

CenturyLink Response

June 8, 2004

REVISED RESPONSE For Review by the CLEC Community and Discussion at the June 16, 2004 CMP Meeting

John Berard Director - Operations Support Covad Communications

SUBJECT: Qwest Change Request Response CR PC011604-1 All Joint Maintenance and Trouble Isolation Documentation be placed in the same location on the Qwest Web Site

This letter is in response to Covad Communications Change Request (CR) PC011604-1. This CR requests that Qwest place all joint maintenance and trouble isolation documentation in the same location on the Qwest web site.

The documentation referenced in this CR and provided to Qwest as examples already exist on the Qwest Wholesale Website. Additionally, Qwest has existing training material available on the Qwest Wholesale Website for the user. The training is located at http://www.qwest.com/wholesale/training/iltdescwhtour.html and outlines how to navigate within the Wholesale website.

To place joint documentation on a single website would require the addition of a new location within the existing Wholesale website. The requested information would then need to be identified on the existing location(s) and linked to the new site. Developing this new site would merely duplicate the information that is already available. The estimated cost of providing this request is $125,000 per year.

Therefore, Qwest respectfully denies the request because the requested change is economically not feasible and also does not result in a reasonably demonstrable business benefit (to Qwest or the requesting CLEC) or customer service improvement. As an alternative it is recommended that both Qwest and the CLEC instruct the individual technicians to maintain bookmarks that would enable them to rapidly locate pertinent documentation.

Sincerely, Denny Graham

-- March 9, 2004

For Review by the CLEC community and discussion at the March 18, 2004 CMP Meeting

John Berard Covad

SUBJECT: Qwest’s Change Request Response - CR PC011604-1 "All Joint Maintenance and Trouble Isolation Documentation be placed in the same location on the Qwest Web Site"

This CR as submitted by Covad requests that joint maintenance and trouble isolation be placed in the same location on the Qwest web site. This would include wiring diagrams for connecting DS1/3 circuits on their ICDF, number conversion chart for splitters located in the common area, splitter card RMA process, process for strapping out defective data lines that impair voice, synch testing for new services, synch testing for trouble isolation, etc. Covad believes that this will assist both the Qwest and Covad operations technicians in insuring that the proper processes are being followed.

Qwest is evaluating this request in cooperation with Covad. Qwest is awaiting a response from John Berard in answer to a request from Qwest for examples of Covad’s current process to access this information. With this input Qwest can compare the Qwest Processes and the Covad processes to determine the feasibility of providing this request.

At this time the CR is still in the clarification stage. Upon receipt of the Covad process, Qwest will move the CR into the Evaluation status.

Sincerely,

Denny Graham Staff Advocate, Policy & Law Qwest

Cc: Mary Retka, Director-Legal Issues, Qwest Catherine R. Garcia, Lead Process Analyst, Qwest Cheryl Rock, Senior Process Analyst, Qwest