Wholesale: Products & Services

Open Product/Process CR PC011502-2 Detail

Description Of Change

Additional Information: Covad has experienced a significant number of incorrectly wired customer circuits. These include incorrectly wired DS0 UNE and Line Shared services and also DS1/3 services which have been delivered with the transmit and receive conductors reversed, requiring a technician dispatch to the central office.

Project Meetings

07/17/02 - July CMP Meeting Minutes: Qwest stated all collocation point of demarcation cross-connect wiring documentation had been placed in the central offices. Covad agreed to change status to closed.

9:00 a.m. (MDT) / Monday 18th February 2002 Conference Call TEL: 877.554.8688 CODE: 3269208 PC011502-2 "Collocation Point of Demarcation cross-connect wiring diagram" [Follow-up Meeting]

Michael Zulevic, Covad Laurel Burke, Qwest Steven Hilleary, Qwest Michael Lanoue, Qwest Peter Wirth, Qwest

1.0 Introduction of Attendees Attendees introduced.

2.0 Review Requested (Description of) Change {review long description from change request, confirm with all parties there is agreement on the change requested} Description: Provide documentation at every Point of Demarcation cross-connect point, clearly available to both Qwest and CLEC technicians, which clearly describes the appropriate method of making cross-connects, in order to eliminate reversed circuits and/or incorrectly wired circuits. This documentation will provide a consistent product for CLECs and establish a common understanding between the CLEC and Qwest technicians as to the proper wiring of DS0 (UNE and Line Shared), DS1 and DS3 circuits, eliminating unnecessary trouble reports and costly dispatches. Additional Information: Covad has experienced a significant number of incorrectly wired customer circuits. These include incorrectly wired DS0 UNE and Line Shared services and also DS1/3 services which have been delivered with the transmit and receive conductors reversed, requiring a technician dispatch to the central office.

Additional discussion occurred regarding specifics of the request. Covad indicated that it would like to have wiring diagrams in the collocation areas for the cross connects for DS0/DS!/DS3 circuits. Steve Hilleary & Michael Lanoue, Qwest indicated that current test procedures should identify polarity (transmit/receive) reversals, unless "loop backs" are utilized during testing. Qwest will review procedures and determine if "loop backs" are allowable. Laurel Burke, Qwest requested more recent specific examples dealing with the CR from Covad. Qwest will conduct the CLEC community clarification in the 20-Feb-02 meeting, to solicit any additional input.

3.0 Confirm Areas & Products Impacted {read from change request, modify if needed} Appropriate products & areas identified in CR.

4.0 Confirm Right Personnel Involved {ensure the Qwest SME can fully answer the CLEC request. Confirm whether anyone else within Qwest has been involved with this issue, or whether we need to bring anyone else in} Qwest & Covad confirmed appropriate personnel were in attendance.

5.0 Identify/Confirm CLEC’s Expectation {Identify specific deliverables from CLEC " what does Qwest have to do in order to close this CR? (in measureable terms ie provide a documented process, change a process to include training etc)"} Covad is requesting Qwest to provide process/documentation available to both Qwest and CLEC at the ICDF detailing the correct cabling (& terminations) for a cross-connection.. Qwest to evaluate CR. During the February 2002 Monthly P&P CMP Meeting, Qwest will either solicit input from CLEC community & provide potential solutions to the CR.

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10:00 a.m. (MDT) / Monday 21th January 2002 Conference Call TEL: 877.554.8688 CODE: 3269208 PC011502-2 "Collocation Point of Demarcation cross-connect wiring diagram"

Michael Zulevic, Covad Shirley Tallman, Qwest Peter Wirth, Qwest

1.0 Introduction of Attendees Attendees introduced.

2.0 Review Requested (Description of) Change: Description: Provide documentation at every Point of Demarcation cross-connect point, clearly available to both Qwest and CLEC technicians, which clearly describes the appropriate method of making cross-connects, in order to eliminate reversed circuits and/or incorrectly wired circuits. This documentation will provide a consistent product for CLECs and establish a common understanding between the CLEC and Qwest technicians as to the proper wiring of DS0 (UNE and Line Shared), DS1 and DS3 circuits, eliminating unnecessary trouble reports and costly dispatches. Additional Information: Covad has experienced a significant number of incorrectly wired customer circuits. These include incorrectly wired DS0 UNE and Line Shared services and also DS1/3 services which have been delivered with the transmit and receive conductors reversed, requiring a technician dispatch to the central office.

Michael Zulevic, Covad reviewed CR stressing the following: 1) focus primarily on DS1 and DS3 cross-connects utilizing ICDF’s; 2) polarity (Transmit/Receive) of connections incorrectly wired; and 3) need process/documentation for access by both Qwest & CLEC to completed connection correctly, thus avoiding cross-connection re-work. Examples were cited in the Seattle, WA and Minneapolis, MN CO’s. Covad indicated that Susan Early, Qwest [Covad account manager] is aware of incorrect wiring examples. Incorrect wiring results in service affecting conditions, along with need for re-work.

Shirley Tallman, Qwest asked clarifying questions and indicated that research with the methods group appears to be warranted to identify current Qwest practice, and determine what could be done to address the CR.

3.0 Confirm Areas & Products Impacted {read from change request, modify if needed} Appropriate products & areas identified in CR.

4.0 Confirm Right Personnel Involved {ensure the Qwest SME can fully answer the CLEC request. Confirm whether anyone else within Qwest has been involved with this issue, or whether we need to bring anyone else in} Qwest & Covad confirmed appropriate personnel were in attendance.

5.0 Identify/Confirm CLEC’s Expectation {Identify specific deliverables from CLEC – what does Qwest have to do in order to close this CR? (in measureable terms ie provide a documented process, change a process to include training etc)} Covad is requesting Qwest to provide process/documentation available to both Qwest and CLEC at the ICDF detailing the correct cabling (& terminations) for a cross-connection.. Qwest to evaluate CR. During the February 2002 Monthly P&P CMP Meeting, Qwest will either solicit input from CLEC community & provide potential solutions to the CR; or provide an expedited response to the CR.

CenturyLink Response

COVAD Communications Michael Zulevic Director Technical Regulatory Support

SUBJECT: Qwest’s Change Request Response - CR # PC011502-2 Collocation Point of Demarcation cross-connect wiring documentation

This letter responds to COVAD Communications’ Change Request PC011502-2 requesting the posting of the DS1/3 circuit wiring diagram on the Central Office ICDF DSX frames. Covad indicated that the purpose of the diagram posting was to eliminate reversed circuits as in line sharing situations and other incorrectly wired circuits as well as to provide cross connection wiring consistency between CLEC and Qwest technicians.

Qwest maintains responsibility for correctly provisioning cross connections on all order types. Qwest Central Offices contain a large and variable number of InterConnection Distribution Frame ("ICDF") Digital Signal Level X(DSX) frames, estimated to exceed 10, 000 frames, that would in turn require a large number of DSX circuit cross connection diagrams. Qwest also recognizes that concerns and questions arise surrounding the provisioning of DS1 or DS3 cross connections. Therefore, Qwest will provide a copy of the Qwest Method and Procedure ("M&P") in each Central Office location. Central Office personnel responsible for provisioning and repairing DS1/DS3 circuits will be able to access the M&P. The M&P will be available beginning in June 2002. Further, after following the office wiring steps loaded into Qwest systems for the order, Qwest ensures that the proper transmit to receive connectivity has been achieved by performing the proper post wiring tests.

Qwest reiterates its commitment to correctly wire cross connections on all types of orders and believes that providing the Qwest M&P in each Central Office will alleviate the concerns expressed. If Covad has information related to specific instances of improper wiring, Qwest continues to request that Covad provide such information so that Qwest can take the appropriate action.

Sincerely,

Laurel L. Burke Staff Adovcate Technical Regulatory Interconnection Planning Local Networks

cc: Deborah Heckart, Director Program/Project Management Mary Retka, Director Legal Issues