Wholesale: Products & Services

Open Product/Process CR PC010907-1 Detail

Description Of Change

Comcast believes the requested process change is technically feasible for the following reasons: 1) Qwest’s current porting process retains the customer’s telephone number in the switch for up to 48 hours after the 10 digit trigger is placed on the line, 2) NPAC subscription has already been created and concurred - no additional work would be needed by either party, and 3) CLEC would be obligated to send an order supplement through normal channels to change the scheduled DD to the next day thereby keeping ordering and billing records correct.

Expected Deliverable:

To Be Discussed

Project Meetings

February 21, 2007 Product Process CMP Meeting: Tim Kagele-Comcast presented the CR and stated that the Industry Process is that when a CLEC schedules a port, the interval is 4-days and noted that Comcast has issues when the customer cannot be home at the time of the appointment. Tim stated that Qwests current process is to leave the number in the switch up to 48-hours. Tim stated that Comcast would like the process revised for a next day assurance on a supp. Tim noted that he Comcast wants an FOC on a 1-day due date change, instead of waiting for the standard 4-day norm. Tim noted that a discussion with the CLECs has occurred. Mark Coyne-Qwest asked if there were any questions regarding this request. There were none brought forward. Mark Coyne-Qwest stated that Qwest will review and evaluate the request and would provide the response in March.

-- January 17, 2007 Clarification Meeting Attendees: Kim Isaacs-Eschelon, Steph Prull-Eschelon, Tim Kagele-Comcast, Peggy Esquibel Reed-Qwest, Venessa Heiland-Qwest, Denise Martinez-Qwest, Jamal Boudhaouia-Qwest, Vicki Dryden-Qwest, Connee Moffatt-Qwest, Anne Pent-Qwest, Cindy Buckmaster-Qwest Review Requested (Description of) Change: Peggy Esquibel Reed-Qwest reviewed the CR, and asked to confirm that this request is for LNP. Tim Kagele-Comcast said yes. Peggy Esquibel Reed Then asked if there was any additional information to share. Tim Kagele-Comcast stated that this request is for when they have a customer who is unable to be home on the scheduled due date and may need to reschedule the appointment for the following day or for the next day. Tim stated that the Industry is a 4-day process and he is requesting a process change for a next day supp. Tim then noted that the last data that he received from Qwest indicated that 10-11% of Comcast’s volume would benefit from this change. Venessa Heiland-Qwest asked if Comcast calls their customers a day ahead of the appointment to confirm the appointment with the end user. Tim Kagele-Comcast stated that they usually do in order to make sure that the time has not changed for the end user. Venessa Heiland-Qwest stated that of that 10%, two-thirds of them are due date changes and late notifications, to Qwest, on or after the due date of the Qwest order. Venessa then noted that Qwest is notified during the 48-hour interval and that it causes problems for Qwest. Venessa stated that if the LSR due date is today and it falls into that 10% category, Qwest would receive a due date change of the next day or the next day, on two-thirds of the LSRs. Tim Kagele-Comcast asked if Venessa was saying that Comcast is currently following up with a supp to change the due date. Venessa Heiland-Qwest said yes. Tim Kagele-Comcast noted that was the current process. Venessa Heiland-Qwest stated that a concern for Qwest is that the orders would not flow through and would be handled manually. Tim Kagele-Comcast asked if then the interval would be re-FOC’d. Venessa Heiland-Qwest said correct and if the request (LSR) was sent 24-hours later it would result in a missed FOC. Tim Kagele-Comcast stated that was because it is live in the switch and they would then send a supp. Venessa Heiland-Qwest noted that is why the timer starts over. Anne Pent-Qwest asked if Comcast could notify Qwest earlier, if that would help. Venessa Heiland-Qwest stated that it would help considerably. Tim Kagele-Comcast stated that Comcast could adjust their process to notify in advance but is looking for flexibility in the process. Peggy Esquibel Reed-Qwest asked if there were any additional questions or comments. Tim Kagele-Comcast stated that this request should not impact any other CLECs ordering processing. Steph Prull-Eschelon asked Tim if Comcast was sending the supp after the Qwest order due date and asked how they are sending orders, if via EDI or GUI. Tim Kagele-Comcast said they send 95% of their orders via EDI. There were no additional questions or comments regarding the request. Peggy Esquibel Reed-Qwest stated that this CR would be scheduled for presentation at the February 21, 2007 CMP Meeting and noted that the Qwest Response would be provided around March 13, 2007.

CenturyLink Response

March 7, 2007

To: Tim Kagele, Comcast

CC: Venessa Heiland, Qwest LNP process manager Peggy Esquibel-Reed, Qwest Change Management This letter is in response to CLEC Change Request number PC010907-1 'Changes To Scheduled Customer Due Dates' with regard to Local Number Portability.

CR Description: To implement a process enhancement that allows a CLEC to change (sup order) the customer’s scheduled due from the current scheduled date to the next day for simple porting of customer telephone numbers when the end customer is unable to be home on scheduled date, rather than wait the standard 4 business day interval to reschedule the port.

Expected Deliverable: Comcast requests modification of current flow through processes and systems. This includes changes to permit order supplements to be sent through normal channels to change the scheduled due date to the next day to keep ordering and billing records correct.

History: Qwest held a clarification meeting on January 17, 2007, with Comcast and other members of the CLEC Community.

Qwest Response: Qwest has completed an analysis for PC010907-1 and has determined that a change as proposed does not provide a reasonable demonstrable business benefit.

Qwest’s LNP sup intervals are compliant with the industry recommended standards. Qwest does not implement changes to accommodate requests that are not consistent with industry standards. Qwest’s policy is to adhere to industry standards. Therefore, Qwest respectfully denies your request for CR PC010907-1 'Changes To Scheduled Customer Due Dates'

Sincerely, Qwest Corporation