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Open Product/Process CR PC010705-1 Detail

Description Of Change

Project Meetings

Q: How would the trigger setting be affected? A: Triggers must be set by 11:59PM the day before the port. With a 3 day interval it gives Qwest 2 days to correct issues and problems that may occur on a port request, to comply with the 11:59PM deadline. With a 1 day interval, Qwest would only a have few hours to detect problems and correct them and trigger intervals would be missed. Having the 10 digit trigger set allows calls to properly route to the CLEC’s switch when to port is activated.

April 21, 2005 Email Received from Liz Balvin, Covad: Jill, Here are the questions I had regarding last months CMP meeting minutes: Comment: Was the initiator (Comcast) present during this readout? Please provide more details. How are work back orders handled today? How would the trigger setting be affected? Thanks in advance for your help, Liz Balvin Covad Communications

- March 16, 2005 Product Process CMP Meeting Discussion: Kathy Rein-Qwest stated that the requested change to the due date interval purposes a risk to Qwest and to the end user customer. Kathy noted that with the current interval, there are work back orders that need to be done and a shortening of the interval would increase the number of the work back orders. Kathy also stated that a shortening of the intervals would affect the triggers and it would not allow sufficient time to correct errors or detect issues. Kathy stated that Qwest is respectfully denying this request for no demonstrable business benefit and asked for questions or comments. None were brought forward. Jill Martain-Qwest stated that this CR would be closed in Denied Status.

-- February 16, 2005 Product Process CMP Meeting Discussion: Nancy Sanders -Comcast presented the CR. Liz Balvin-Covad asked if this was for a 10-digit trigger. Nancy Sanders-Comcast stated yes and noted that this request was for 1-line only. Jill Martain-Qwest stated that this CR would move to Presented status.

January 27, 2005 Clarification Meeting Minutes: ATTENDEES: Linda Minasola-Comcast, Amanda Silva-VCI, Peggy Esquibel Reed-Qwest, Kathy Rein-Qwest, Russ Urevig-Qwest Peggy Esquibel Reed-Qwest reviewed the CRs Description and asked Comcast if there was additional information. Linda Minasola-Comcast stated that this request is for ACT=Z, as is. Linda then stated that the title should be 'simple', not 'simply'. Peggy agreed to make the correction for Comcast. Kathy Rein-Qwest asked if this request was for a POTS Type residential End User. Linda Minasola-Comcast stated yes, via EDI and GUI. Kathy Rein-Qwest asked if Comcast was requesting the same work back availability with a 1-day port. Linda Minasola-Comcast stated yes, it would follow the same current procedure. Russ Urevig-Qwest asked if Comcast if the request would not come through IIS if cannot sunmit via IMA. Linda Minasola-Comcast stated that this would not be for a manual order, at all. Amanda Silva-VCI asked to confirm that ACT=Z was for porting. Kathy Rein-Qwest stated that Z or V or for porting. Linda Minasola-Comcast stated that ACT=Z is for a cutover with 1 order porting to 1 single line, 1 TN only. Order is to port as is with no directory listing change and a 1-day turnaround. Linda stated that this request is for 1 new line, no additions, no sharing, 1 TN only and is very clean and simple. Russ Urevig-Qwest asked if the request included if there was 1 TN moving off of an account. Linda Minasola-Comcast stated is 1 account, 1 conversion only with no back-end needed for managing the account. There were no additional questions or comments. Peggy Esquibel Reed-Qwest stated that this CR is scheduled for presentation, by Comcast, at the February CMP Meeting.

January 20, 2005 Email Sent to Comcast: Good Morning Linda, I have scheduled the Clarification Call to occur as follows: DATE: Thursday, January 27, 2005 TIME: 11:00 a.m. MT CALL IN: 1-877-564-8688, conference id 8571927# Thank you, Peggy Esquibel-Reed Qwest CMP CRPM

January 20, 2005 Email Received from Comcast: Peggy I am available Monday 24th @1100 AM, Thursday 27th @ 1100 AM. Kerri Burke on our team would also be available for Monday 24th after 1:00 PM to the end of day. Linda

- January 19, 2005 Email Sent to Comcast: Linda, Unfortunately the proposed date/time, below, did not work as it is the date/time of the monthly Qwest/CLEC CMP Meeting. A Clarification Call is really required in order for Qwest and the CLEC Community to ask clarifying questions regarding your submitted request. Questions on the call and the responses to those questions sometimes do prompt other questions. Open dialogue is critical. Can someone attend, for Comcast, on your behalf that will be able to answer questions? Or, can you tell me when you will be available for a call? Thank you, Peggy Esquibel-Reed Qwest CMP

- January 18, 2005 Email Received from Comcast: Peggy I am sorry I was not available for this call yesterday. Is it possible to send me question or concerns you might have in reference to Comcast's CR proposal? I do have from 9-11 open Wednesday, January 19. I will be behind close doors after Wednesday working on a project! Linda LindaMinasola@cable.comcast.com

January 17, 2005 Email Sent to Comcast: Linda, We missed you on the call today. Please advise me of your availability, several options would be great, and I will reschedule the Clarification Call. Thank you, Peggy Esquibel-Reed Qwest CMP CRPM

January 12, 2005 Email Received from Comcast: Peggy Thank you, I have updated my calendar for this meeting. Linda

January 11, 2005 Email Sent to Comcast: Good Morning, I have scheduled the Clarification Call for PC010705-1 to take place as follows: DATE: Monday, January 17, 2005 TIME: 3:00 p.m. MT CALL IN: 1-877-564-8688, 8571927# Thank you, Peggy Esquibel-Reed Qwest CMP CRPM

- January 10, 2005 Email Received from Comcast: Peggy It looks like Wednesday, January 12th after 1:00 PM, then again Monday after 10:00 AM Linda Hobmann-Minasola

- January 10, 2005 Email Sent to Comcast: Hi Linda, Please advise me of your availability for the Clarification Meeting to discuss your submitted CMP CR requesting to Reduce the Interval Time Required for a 'Simply' Port. As soon as I receive your availability, I will schedule the call and send you the call-in information. Thank you, Peggy Esquibel-Reed Qwest CMP CRPM

CenturyLink Response

For Review by the CLEC Community and Discussion at the March 2005 CMP Meeting

Linda Minasola Comcast

This letter is in response to CLEC Change Request number PC010705-1, dated 1/7/2005, and titled: Reduce the Interval Time Required for a 'simple' Port.

CR Description as written by Comcast: "Reduction in business day interval from three business days to one business day for a simply residential one line account. Comcast request would be for a resident 'CB' REQTYP 'Z' ACT"

Qwest Response: Qwest’s three business day interval is currently shorter than the 4 days recommended by the FCC which includes 24 hours for the FOC. Qwest’s three day interval absorbs the FOC interval, whether the request is electronic or manual.

The proposed change to the due date interval would pose potential risks to Qwest and to the customer. Porting triggers must be set by 11:59PM the day before the due date. A shortened interval to 1 day would not allow Qwest sufficient time to correct errors or detect issues when the triggers are not automatically set. Additionally, with the current interval today, Qwest is often requested to work back port orders due to out of service conditions. A shortening of the porting interval would most likely increase the number of customer service issues and result in increased work backs for Qwest.

Qwest is therefore denying your request for PC010705-1, Reduce the Interval Time Required for a 'simple' Port for no demonstrable business benefit due to the increased risk of customers service outages and due to the fact that shortening the interval would increase the risk of the triggers not being set and worked timely within the NPAC existing interval of 18-business hours.

Sincerely, Qwest