Wholesale: Products & Services

Open Product/Process CR PC010307-1 Detail

Description Of Change

Over a period of approximately 24 months, using a phased approach, Qwest will be replacing their voicemail platform and the elimination of these two functions are part of that process. This process will start in April 2007 with Pueblo, CO.

Future delivery is a function in a mailbox that provides a subscriber with the ability to record messages and set them up for delivery at a later date.

Extended prompts is a function that allows the subscriber to change the prompting that played to the subscriber while in the mailbox.

Project Meetings

Mark Coyne-Qwest stated that this CR was implemented on 8/14/07 and is currently in CLEC Test. Mark asked if there were any objections to closure of this CR. This CR is in Completed status.

8/15/07 Product/Process CMP Meeting

Mark Coyne-Qwest stated that this CR was implemented on 8/14/07 and will move to CLEC Test.

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From: New Cr, Cmp Sent: Tuesday, July 24, 2007 10:40 AM To: 'Isaacs, Kimberly D.' Subject: RE: Updated NGMP Migration Spreadsheet - PC010307-1 (las)

Hi Kim, Attached you will find the latest NGMP Migration schedule. If there are any updates to the spreadsheet, we will issue a Level 1 and overlay the new migration sheet. Let me know if you have any questions. Thanks! Lynn Stecklein Qwest Wholesale CMP

- From: Isaacs, Kimberly D. [mailto:kdisaacs@eschelon.com] Sent: Monday, July 23, 2007 12:36 PM To: New Cr, Cmp Subject: RE: Updated NGMP Migration Spreadsheet - PC010307-1 (las)

Thanks so much for your help. Have a great afternoon.

Kim Isaacs Eschelon Telecom, Inc. ILEC Relations Process Specialist Ph: 612-436-6038 Fax: 612-436-6138 Email: kdisaacs@eschelon.com

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From: New Cr, Cmp [mailto:cmpcr2@qwest.com] Sent: Monday, July 23, 2007 1:34 PM To: Isaacs, Kimberly D. Subject: RE: Updated NGMP Migration Spreadsheet - PC010307-1 (las)

Hi Kim,

I wanted to let you know I am still checking on getting the migration spreadsheet in advance of the deployment date of July 31st. I should know by COB tomorrow.

Thanks,

Lynn Stecklein

Qwest Wholesale CMP

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From: Isaacs, Kimberly D. [mailto:kdisaacs@eschelon.com] Sent: Tuesday, July 17, 2007 9:59 AM To: New Cr, Cmp Subject: RE: Updated NGMP Migration Spreadsheet - PC010307-1 (las)

Thank you so much Lynn. I appreciate the assistance.

Kim Isaacs Eschelon Telecom, Inc. ILEC Relations Process Specialist Ph: 612-436-6038 Fax: 612-436-6138 Email: kdisaacs@eschelon.com

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From: New Cr, Cmp [mailto:cmpcr2@qwest.com] Sent: Tuesday, July 17, 2007 10:58 AM To: Isaacs, Kimberly D. Subject: RE: Updated NGMP Migration Spreadsheet - PC010307-1 (las)

Hi Kim,

I wanted to let you know that I am checking the possibility of getting the migration list prior to deployment. I am also confirming that the deployment date is still July 31st.

Thanks,

Lynn Stecklein

Qwest Wholesale CMP

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From: Isaacs, Kimberly D. [mailto:kdisaacs@eschelon.com] Sent: Monday, July 16, 2007 9:43 AM To: New Cr, Cmp Subject: RE: Updated NGMP Migration Spreadsheet - PC010307-1 (las)

Hi Lynn,

Is there any way possible to get the list prior to deployment? Eschelon would like to contact our end user customers that are affected prior to the migration. It is our feeling that prior contact will minimize end user customer questions. Thank you.

Kim Isaacs Eschelon Telecom, Inc. ILEC Relations Process Specialist Ph: 612-436-6038 Fax: 612-436-6138 Email: kdisaacs@eschelon.com

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From: New Cr, Cmp [mailto:cmpcr2@qwest.com] Sent: Monday, July 16, 2007 10:41 AM To: Isaacs, Kimberly D. Subject: RE: Updated NGMP Migration Spreadsheet - PC010307-1 (las)

Hi Kim,

The updated spreadsheet will be provided upon deployment, which at this point in time is 7-31-07. I will let you know if that date changes.

Thanks,

Lynn Stecklein

Qwest Wholesale CMP

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From: Isaacs, Kimberly D. [mailto:kdisaacs@eschelon.com] Sent: Monday, July 16, 2007 8:39 AM To: cmpcr@qwest.com Subject: Updated NGMP Migration Spreadsheet - PC010307-1 (las)

Hello,

In past CMP meetings, Qwest stated that they would provide an updated spreadsheet with the voice mail migration dates. I was unable to find the updated spreadsheet. Can you tell me where I can find the updated migration spreadsheet? Thanks.

Link to old spreadsheet.

http://www.qwest.com/wholesale/downloads/2007/070222/Download07NGMPMigration2-9-07.xls

Kim Isaacs Eschelon Telecom, Inc. ILEC Relations Process Specialist Ph: 612-436-6038 Fax: 612-436-6138 Email: kdisaacs@eschelon.com

This communication is the property of Qwest and may contain confidential or privileged information. Unauthorized use of this communication is strictly prohibited and may be unlawful. If you have received this communication in error, please immediately notify the sender by reply e-mail and destroy all copies of the communication and any attachments

7/18/07 Product/Process CMP Meeting

Mark Coyne-Qwest stated that the final notice had been sent on June 5th and noted that there have been a few changes to the effective date. Mark stated that the current effective date is July 31st. Mark then stated that this CR would move to CLEC Test on the 31st if there is no change to that date. Mark asked for questions. There were none. This CR is in Development Status.

6/20/07 Product/Process CMP Meeting

Mark Coyne-Qwest stated that the effective date on this request has been changed from 6/6/07 to 7/31/07.

5/16/07 Product/Process CMP Meeting

Mark Coyne-Qwest stated that the Final Notice was sent on March 26th and will be effective on June 6th. Mark then stated that we are waiting for the confirmation of the June 6th date. Mark asked for questions or comments. There were none brought forward.

4/18/07 Product/Process CMP Meeting

Mark Coyne-Qwest stated that the final notice was sent on March 26th and will become effective on June 6th. Kim Isaacs-Eschelon stated that the migration spreadsheet has not been updated with the June 6th date. Lynn Stecklein-Qwest stated that she will take an action item to determine when the migration spreadsheet will be updated with the correct date.

3/21/07 Product/Process CMP Meeting

Mark Coyne-Qwest stated that the targeted implementation on this CR has changed from 4/10/07 to 6/6/07. Kim Isaacs-Eschelon asked if the date on the migration spreadsheet that was sent out was changing to 6/6/07. Mark Coyne- Qwest said yes. Kim Isaacs-Eschelon confirmed that Pueblo Colorado would not migrate until 6/6/07. Mark Coyne-Qwest said that is correct. Kim Isaacs-Eschelon asked if when the actual migrations occur, will the users have to reset greetings or passwords or will they lose any messages. (See response below) Mark Coyne-Qwest stated that Qwest will take this question back as an action item. (Cindy Schwartze-Qwest) 3/22/07 Response to Action Item – We will be migrating the customer’s mailbox along with their greetings, passwords, and messages.

2/21/07 Product/Process CMP Meeting

Mark Coyne-Qwest stated that the targeted implementation date for this request is 4/10/07. [Comment Received from Eschelon: Bonnie Johnson-Eschelon stated that she had no objection to the Level 2 requests on all of the grandparenting CRs but noted that Eschelon may submit comments.]

1/1/7/07 Product/Process CMP Meeting

Cindy Schwartze-Qwest stated that Qwest will be eliminating two functions on their Voice Messaging Platform. She said that these two functions are future delivery and extended prompts. Cindy said that over a period of approximately 24 months, using a phased approach, Qwest will be replacing their voicemail platform and the elimination of these two functions as part of that process. This process will start in April 2007 with Pueblo, CO. Cindy said that future delivery is a function in a mailbox that provides a subscriber with the ability to record messages and set them up for delivery at a later date and extended prompts is a function that allows the subscriber to change the prompting that played to the subscriber while in the mailbox. Bonnie Johnson-Eschelon asked for clarification on future prompts. Cindy Schwartze-Qwest stated that future prompts are a function that allows a subscriber to change the prompting that plays to the subscriber while in the mailbox. She said that this functionality is for someone that is new or not familiar to voice mail. Bonnie Johnson-Eschelon stated that she may have additional questions and asked if she should use the additional clarification process. Mark Coyne-Qwest stated that would be fine. Bonnie Johnson-Eschelon asked if this was being eliminated for retail. Cindy Schwartze-Qwest said that it was.