Open Product/Process CR 5608353 Detail |
| Title: CLEC unbundled loop to CLEC unbundled loop conversion (for re use of facilities) Revision B May 25, 2001 | ||||||
| CR Number |
Current Status Date |
Area Impacted | Products Impacted | |||
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| 5608353 |
Completed 8/15/2001 |
Ordering | LNP, Unbundled Loop | |||
| Originator: Mendoza, Lori |
| Originator Company Name: Allegiance |
| Owner: Urevig, Russell |
| Director: |
| CR PM: |
Description Of Change |
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Allegiance has submitted orders following this published process and has yet to get an FOC. Every LSR has been rejected. The most common reason for reject is “rejecting lsr for no circuit # provided on lsr” (PON 677170-C1, opened ticket #882725 with IMA help desk. Ticket #882736 was closed. Voice mail left stating that circuit ID is required) another is “not authorized to retrieve CSR” (PON 674152-C1, EDI Help desk ticket #5582316 ), another is “cannot determine changes requested – accnt submitted as “c” – please check and resubmit w/specific changes” (PONs 678784-C2, C3, C4, C5. Did get a FOC on C1, but Susan said it was not typed correctly). On 6/22/01 for PON 684449-C3 and 684449-C4 the rejects were “on a CLEC to CLEC conversion, a circuit number must be provided, and also ACT should be V or Z, (SDC – CAW 888 796 9087). When escalating these rejects, Qwest personnel are not aware of the published process. They insist that the NLSP must provide the OLSP’s circuit ID. Qwest’s published process clearly states that if the NLSP is unable to obtain the circuit ID from the OLSP, the ECCKT field can be left blank. The Service Delivery Consultant will research and determine the circuit ID for the requested migration. This process needs to be sent to all Qwest personnel involved in order writing and training on how to get the circuit IDs within Qwest’s systems needs to take place. It also needs to be sent to the personnel in the call center, the help desk personnel and personnel handling escalations. I did not find one person who was aware of this process, thus the rejects seem valid to them. The alternative might be to give the CLECs access to Qwest’s systems to obtain the proper circuit IDs so that they can be put in the ECCKT field when the LSRs are submitted the first time. Retail doesn’t seem to be having any trouble with their orders when reusing our facilities. They reuse our facilities regularly and as far as I can tell they are not requesting the circuit ID from us prior to submitting their LSR.
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| Date | Action | Description |
| 6/13/2001 | CR received from Terry Wicks of Allegiance 6/18/01 – Status changed to New – to be Evaluated | |
| 6/20/2001 | Process implementation for enhanced Circuit ID Process to be verified and presented in interim meeting to be scheduled by Qwest prior to the July CICMP Meeting. (MR) | |
| 6/25/2001 | Status changed to Reviewed – Under Consideration | |
| 7/10/2001 | Interim conference call conducted to discuss CLEC to CLEC conversions – meeting minutes sent to the CICMP team on 7/12/01 (MR) | |
| 7/13/2001 | Drafted response sent to the CICMP Team via email (MR) | |
| 8/7/2001 | Eschelon and Allegiance confirmed that LSRs are being submitted and handled properly in relation to Qwest’s process on Circuit ID attainment. (MR) | |
| 8/9/2001 | Revised CR response distributed to the CICMP team via email. (MR) | |
| 8/15/2001 | CLEC CMP Meeting Product & Process CR 5608353. It was agreed that the CR was closed due to successful processing of LSRs with revised procedure for CKTIDs. Closed |
Project Meetings |
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CenturyLink Response |
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August 7, 2001 This letter is in response to the following CLEC Change Request Forms #5263137, dated December 1, 2000 and #5608177 and #5608353, dated June 13, 2001. All of these Change Requests pertain to the CLEC to CLEC Migration process. The revised process was released via the Co-Provider Industry Change Management Process (CICMP) on May 25, 2001. ? Re-use of facilities for CLEC to CLEC carrier changes, improving the CLEC to CLEC reuse of facilities process and to ensure nondiscrimination. ? Response: The Qwest Release Notification Forms #5393537 (CLEC Unbundled Loop to CLEC Unbundled Loop), #5393543 (CLEC Unbundled Loop to CLEC Resale), and #5467108 (CLEC LNP with Unbundled Loop to CLEC Unbundled Loop) Revision B, released on May 25, 2001, noted changes in the Pre-Order section that the requirement to obtain the “Circuit Identification Number from the OLSP” is optional. Both Eschelon and Allegiance provided Qwest with examples of orders that were rejected by Qwest due to no Circuit Identification Number provided. After gap analysis, it was determined that additional training of Qwest Service Center personnel and updates to Service Delivery M&Ps were required. The following measures have been implemented: ? An updated Multi Channel Communicator (MCC) New or Changed Information Procedure was issued on July 9, 2001. ? Issued to target Qwest internal personnel in the Wholesale Customer Care, Customer Service, Error Group, Held Order/Escalation, Order Processing and Order Resolution organizations. ? Topic of the MCC: “CLEC to CLEC Migration of an Unbundled Loop and Unbundled Loop to other products.” ? CLEC to CLEC Migration is defined as; unbundled to unbundled, unbundled to resale, unbundled to Centrex resale. ? Emphasis placed on processing orders without circuit ids (ECCKT’s) on LSR requesting migration. ? States included in this communication are; AZ, CO, IA, ID-N, ID-S, MN, MT, ND, NE, NM, OR, Outside 14 State Region, SD, UT, WA and WY. ? All internal job aids and on-line support documentation have been updated. ? Qwest Service Center specific training sessions are currently in progress for both center coaches and center personnel. The training will be on going to ensure process compliance. Sincerely Nancy J. Hoag Qwest Wholesale Product Team
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Information Current as of 1/11/2021