Open Product/Process CR 5608177 Detail |
| Title: Process Improved process for CLEC to CLEC re use facilities process and ensure nondiscrimination | ||||||
| CR Number |
Current Status Date |
Area Impacted | Products Impacted | |||
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| 5608177 |
Completed 8/15/2001 |
Ordering | Other | |||
| Originator: Powers, Lynne |
| Originator Company Name: Eschelon |
| Owner: Hoag, Nancy |
| Director: |
| CR PM: |
Description Of Change |
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Please improve the CLEC-to-CLEC re-use of facilities process and ensure nondiscrimination. Attached to this CR are Eschelon’s CR# 5263137 and 5263569, which Eschelon asks Qwest to re-open. The re-use of facilities process is not working as described. While CLECs are experiencing problems, Qwest retail is able to re-use facilities without difficulty. Four examples of this have been provided to the CICMP managers. The first two examples are Local Service Requests received from Qwest. In the Remarks section, one states: “Unbundled loop returning to Qwest to provide end user local service.” The other LSR states in the Remarks section: “Loops will be returned to Qwest.” These show that Qwest is able to re-use the facilities for its retail customers (without problems or requesting circuit id information from Eschelon). The other two examples are reject notices. Both contain the following reject message: “records indicate this circuit and slot not working unable to disc.” These examples show that Eschelon is unable to disconnect because Qwest is reclaiming the loop, without prior notice to Eschelon. Eschelon previously submitted CR 5263569 relating to loop reclamation. Attached to that CR is an example of an error message that states: “ the circuit requested to be disconnected is currently in the loop reclamation process and is scheduled for disconnect.” Qwest appears to have simply changed the wording of the reject message to remove the reference to the reclamation process, while continuing its practice of reclaiming loops to re-use them for Qwest retail. A nondiscriminatory process is needed to allow CLECs to re-use facilities as well. The current process is either flawed or Qwest’s representatives have not been trained adequately.
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| Date | Action | Description |
| 6/13/2001 | CR received from Lynne Powers of Eschelon 6/18/01 – Status changed to New – to be Evaluated | |
| 6/20/2001 | Process implementation for enhanced Circuit ID Process to be verified and presented in interim meeting to be scheduled by Qwest prior to the July CICMP Meeting. (MR) | |
| 6/25/2001 | Status changed to Reviewed – Under Consideration | |
| 7/10/2001 | Interim conference call conducted to discuss CLEC to CLEC conversions – meeting minutes sent to the CICMP team on 7/12/01 (MR) | |
| 7/13/2001 | Drafted response sent to the CICMP Team via email (MR) | |
| 8/7/2001 | Eschelon and Allegiance confirmed that LSRs are being submitted and handled properly in relation to Qwest’s process on Circuit ID attainment. (MR) | |
| 8/9/2001 | Revised CR response distributed to the CICMP team via email. (MR) | |
| 8/15/2001 | CLEC CMP Meeting Product & Process CR 5608177. It was agreed that the CR was closed due to successful processing of LSRs with revised procedure for CKTIDs. |
Project Meetings |
| Subject: CR-5608177 Date: Sun, 26 Aug 2001 19:40:15 -0500 From: "Stichter, Kathleen L." Ric, Sorry about forgetting. Yes you were correct we did close this CR. Kathy Stichter ILEC Relations Manager Eschelon Telecom Inc Voice 612 436-6022 E-Mail klstichter@eschelon.com
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CenturyLink Response |
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August 7, 2001 This letter is in response to the following CLEC Change Request Forms #5263137, dated December 1, 2000 and #5608177 and #5608353, dated June 13, 2001. All of these Change Requests pertain to the CLEC to CLEC Migration process. The revised process was released via the Co-Provider Industry Change Management Process (CICMP) on May 25, 2001. Re-use of facilities for CLEC to CLEC carrier changes, improving the CLEC to CLEC reuse of facilities process and to ensure nondiscrimination. Response: The Qwest Release Notification Forms #5393537 (CLEC Unbundled Loop to CLEC Unbundled Loop), #5393543 (CLEC Unbundled Loop to CLEC Resale), and #5467108 (CLEC LNP with Unbundled Loop to CLEC Unbundled Loop) Revision B, released on May 25, 2001, noted changes in the Pre-Order section that the requirement to obtain the Circuit Identification Number from the OLSP” is optional. Both Eschelon and Allegiance provided Qwest with examples of orders that were rejected by Qwest due to no Circuit Identification Number provided. After gap analysis, it was determined that additional training of Qwest Service Center personnel and updates to Service Delivery M&Ps were required. The following measures have been implemented: An updated Multi Channel Communicator (MCC) New or Changed Information Procedure was issued on July 9, 2001. Issued to target Qwest internal personnel in the Wholesale Customer Care, Customer Service, Error Group, Held Order/Escalation, Order Processing and Order Resolution organizations. Topic of the MCC: CLEC to CLEC Migration of an Unbundled Loop and Unbundled Loop to other products. CLEC to CLEC Migration is defined as; unbundled to unbundled, unbundled to resale, unbundled to Centrex resale. Emphasis placed on processing orders without circuit ids (ECCKT’s) on LSR requesting migration. States included in this communication are; AZ, CO, IA, ID-N, ID-S, MN, MT, ND, NE, NM, OR, Outside 14 State Region, SD, UT, WA and WY. All internal job aids and on-line support documentation have been updated. Qwest Service Center specific training sessions are currently in progress for both center coaches and center personnel. The training will be on going to ensure process compliance. Sincerely Nancy J. Hoag Qwest Wholesale Product Team
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Information Current as of 1/11/2021