Wholesale: Products & Services

Open Product/Process CR 5582288 Detail

Description Of Change

Description changed resulting from 8/27/01 meeting.

The app date calculation for all LNP requests will reflect a 7 p.m. daily cut-off time rather than the 3 p.m. cut-off currently in place. Any LNP request received prior to 7 p.m. will receive an app date of the current date. Any LNP request received after 7 p.m. will receive an app date of the next business day.

Project Meetings

RE: CR Form #5582288 AT&T understands Qwest is denying our request to include Saturday as a business day in the SIG. In addition, Qwest is denying our request to manually change orders submitted prior to 7 p.m. MST on Wednesday to reflect a Saturday install date in lieu of a system change.

AT&T appreciates Qwest expanding the LSR submission deadline from 3 p.m. to 7 p.m. MST with the IMA 8.0 release. We are disappointed at the restriction placed on Saturday ports which Qwest had previously honored under the 3-day SIG (submissions of LSRs on Wednesday). Any additional action concerning this change request will be handled in a different venue when prudent. Sincerely, Terry Bahner AT&T Local Services – LSAM Western Region

CC: Sharon Van Meter Tim Boykin Donna Osborne-Miller Mitch Menezes

September 14, 2001

Lorna Dubose LNP Wholesale Product Manager Qwest Communications 1801 California Street Denver, Colorado 80202

RE: Your letter dated September 5, 2001 regarding change request 5582288 - Saturday as a business date

Dear Lorna:

It was not the intention of AT&T to worsen the service delivery to our customers by accepting the LNP Service Intervals in the State 271 Workshops. Section 10.2.5.2 LNP Standard Intervals has been reviewed and AT&T does not believe this section prevents Qwest from processing the change request to include Saturday as a business date for the LNP product. In fact, AT&T can find no dialogue from the 271 workshops which addressed omitting Saturday as a business day when determining LNP intervals.

Before the IMA 8.0 upgrade the weekend of August 18th, Qwest honored a 3-day interval for a Saturday install as long as AT&T Broadband submitted the LSR prior to 3 p.m. MST on Wednesday. Qwest’s typing center set expectations that AT&T passed on to its customers by providing a FOC with the 3-day interval.

Qwest has stated Saturday cannot be counted in the standard interval. Per Qwest, all local service requests must be submitted prior to 3pm MST on Tuesday to receive the Saturday install date. While AT&T understands Qwest has implemented and updated their systems to reflect its intervals, AT&T believes changes to the same system including Saturday as a business day can also be accomplished in an upcoming release. Though AT&T realizes Qwest is extending its business day from 3:00 p.m. to 7:00 p.m. MST, it does not satisfy the CR5582288 AT&T submitted. Saturday is a critical install day for AT&T Broadband. Qwest’s shift in process and the failure to inform AT&T of this change created an undue and sudden burden for AT&T Broadband’s customers.

Therefore, AT&T would like to partner with Qwest to implement a change as previously practiced by Qwest which includes Saturday. In the interim, AT&T is requesting Qwest to manually change orders submitted prior to 3:00 p.m. MST on Wednesday to reflect a Saturday install date. Thank you for your consideration.

Sincerely,

Terry Bahner Supervisor Local Services Access Management Western Region

CC: Tim Boykin Sharon Van Meter Mitchell Menezes

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September 7, 2001 2:15 p.m. Attendees:Terry Bahner (AT&T), Donna Osborne-Miller (AT&T), Sharon Van Meter (AT&T), Lorna Dubose (Qwest), Joan Wells (Qwest), Michael Buck (Qwest), Todd Mead (Qwest) The Qwest response to this CR was presented. AT&T reiterated concerns presented in an e-mail from August 30, 2001. The concerns centered on the fact that from June 1 until August 20 Qwest had used a process that allowed for a 3-day interval. After August 20 Qwest adjusted its process, requiring that requests be received by 3 p.m. Tuesday to qualify for a Saturday install. AT&T understands Qwest’s position that the process in place from June 1 through August 20 was incorrect. Furthermore, AT&T understands Qwest’s position that a reversion of process is necessary to remain compliant with guidelines decided in 271 Workshops. However, AT&T believes that Qwest should have been more effective in communicating the process change which resulted in an increase in the necessary interval to support a Saturday install. Qwest indicated that effective communication is a key element to implementing changes that affect CLECs.

Action Items: - Terry Bahner (AT&T) to provide confirmation of response acceptance (9/13)

### E-Mail from Terry Bahner (AT&T) to Qwest Thursday, August 30, 2001 12:15 p.m.

It's clear from the Qwest-Broadband call I facilitated this morning that Qwest has changed their process regarding the 3 day interval proces+U3when it pertains to a Saturday install date. From June 1st (PCNRN051601-1) to August 18, Qwest FOC'd a Saturday install date using the 3 day interval guide. As long as the LSR was sent prior to 3pm mst on Wednesday, Qwest gave the Saturday install date. On August 20th, Qwest changed its process. The LSR must be submitted on Tuesday before 3pm to have a Saturday install date. Qwest now states the due date interval guidelines do not include Saturday. Qwest has indicated the process was always in place and it was incorrectly interpreted by Qwest Escalations and typists and was therefore granted in error. AT&T reviewed the RN on multiple conference calls with Qwest and was told the requested Saturday date would be met. Further more AT&T was never informed the RN was a test/trial subject to change and/or interpretation by Qwest. AT&T considered the notification sent by Qwest on June 1st as a product and process change not a temporary fix as so indicated on this morning's call. While I welcome the extension of 3pm mst to the tentative 7pm mst, it no longer meets the intent of the CR. Therefore, please pursue with AT&T's request to include Saturday in Qwest's due date interval guidelines.

Thank you. Terry L. Bahner AT&T LSAM

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Monday, August 27, 2001 1 p.m. Attendees: Terry Bahner (AT&T), Sharon Van Meter (AT&T), Lorna Dubose (Qwest), Michael Buck (Qwest), Todd Mead (Qwest) Terry re-confirmed AT&T understands CR scope resulting from 8/14/01 meeting. To wit, the app date calculation for all LNP requests will reflect a 7 p.m. daily cut-off time rather than the 3 p.m. cut-off currently in place. Any LNP request received prior to 7 p.m. will receive an app date of the current date. Any LNP request received after 7 p.m. will receive an app date of the next business day.

In follow-up, Terry clarified: This is separate from agreeing to the current app date calculation Qwest has adopted August 20 (IMA 8.0 release) for LNP orders which now negatively impacts AT&T Broadband’s provisioning process and directly affects our market entry. AT&T will submit a separate change request to Qwest to resolve the additional day added to the LNP service interval if Qwest continues the new app date calculation process. This change request’s intent was to further extend the timeframe in submitting LSRs to facilitate a 3-day install; however, Qwest’s new app date calculation has negated this. Lorna indicated that a new Qwest User Request (UR # 2491) has been created to support the requested change. Work is underway to prioritize the request and determine when it will be implemented. This information will be provided in the Qwest response for this CR.

Lorna indicated that efforts had been underway to (piggyback) this CR on an existing user request in an attempt to complete the change sooner. However, that effort failed and new UR (2491) was issued.

Action Items: - Lorna Dubose (Qwest) to formulate Qwest response by 8/31/01 - Michael Buck (Qwest) to organize a walk-through meeting with AT&T during week of 9/3/01.

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LNP Meeting Notes 08/13/01 Attendees: Lorna Dubaose Matt Rossi Terry Bahner Donna Osborne-Miller

NPAC does not currently consider Saturday as a business day AT&T gave an example: if LSR submitted 3:01 pm on Friday - Monday is day 1, AT&T would like Saturday as day 1 Joan Wells mentioned at last CICMP that hours might be expanded to 7pm MST AT&T said that 7pm wold be sufficient and CR could be closed

CenturyLink Response

Wholesale Product Marketing Ms. Terry Bahner and Ms. Donna Osborne, AT&T

This letter is in response to your letter dated September 14, 2001, regarding Change Request 5582288 – Saturday as a business day.

Qwest acknowledges AT&T’s acceptance of the agreed upon 271 Workshop LNP Service Intervals.

As stated in your letter, before the IMA 8.0 release, Qwest would honor a three day interval for a Saturday install for LSR’s submitted prior to 3:00 p.m. Mountain Time on Wednesdays. However, after the IMA 8.0 release each CLEC, will need to submit its LSR for flow-through LNP orders on Tuesday by 7:00 p.m., Mountain Time, in order to have a Saturday due date.

Qwest identified the need to implement system logic to obtain parity between our manual and mechanized processes, company policies, as well as documentation. As a result, IMA was upgraded to support the company Service Interval Guide (SIG), which excludes the calculation of Saturdays, Sundays, and Holidays.

Qwest recognizes Saturday is a critical install day for AT&T Broadband and will continue to offer Saturdays, Sundays, and Holidays as due dates in our switches where the 10-digit unconditional LNP trigger can be set automatically. However, the CLEC will need to submit the LSR within the appropriate interval timeframe as far as business days.

At this time, Qwest appreciates AT&T offer to partner with us to include Saturday as a business day, however, Qwest declines, and will continue to support the agreed upon 271 Workshop intervals and existing company practice for the use of Business days. Thank you for your request.

Sincerely,

Lorna Dubose LNP Product Manager