Wholesale: Products & Services

Open Product/Process CR 5582212 Detail

Description Of Change

Project Meetings

Joan Wells Process Manager Local Number Portability

RE: CR Form #5582212 AT&T has submitted LSRs requesting the new 3-day service interval for Megabit service established after April 4th, 2001. At this point in time, only a small number of orders have been pushed out to the previous 5-day interval. AT&T considers this a coaching issue within Qwest and has socialized it with the typing centers and the Denver Interconnect center during our weekly conference calls. We will close this CR at the November 14th, 2001 Process and Product CMP meeting. Thank you for providing AT&T Broadband the tools to identify the appropriate USOCS. Sincerely, Terry Bahner AT&T Local Services – LSAM Western Region

CC: Sharon Van Meter Tim Boykin Donna Osborne-Miller Mitch Menezes

September 14, 2001

Lorna Dubose LNP Wholesale Product Manager Qwest Communications 1801 California Street Denver, Colorado 80202

RE: Your letter dated September 5, 2001 regarding change request 5582212 – 3-day interval Megabit Line

Dear Lorna:

AT&T believes Qwest has, in part, addressed CR 5582212. Going forward, any local service request to port an end-user’s telephone number that Qwest currently lists as a Megabit service qualifies for the 3-day interval if the Megabit service was installed with Qwest after April 4, 2001. AT&T would prefer this 3-day interval apply to all Megabit services regardless of the April 4th date.

Qwest has indicated AT&T Broadband can determine this date by reviewing the customer service record. AT&T Broadband has yet to determine if a Qwest install timestamp is present next to the USOC. AT&T would like Qwest to issue a unique USOC to help identify Megabit services installed after April 4th to assist in acquiring the 3-day interval. Your consideration to this request would be appreciated.

Sincerely,

Terry Bahner Supervisor Local Services Access Management Western Region

CC: Tim Boykin Sharon Van Meter Mitchell Menezes

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September 7, 2001 2:15 p.m.

Attendees:

Terry Bahner (AT&T), Donna Osborne-Miller (AT&T), Sharon Van Meter (AT&T), Lorna Dubose (Qwest), Joan Wells (Qwest), Michael Buck (Qwest), Todd Mead (Qwest)

The Qwest response to this CR was presented; multiple clarification questions were asked and answered:

Q: Why is April 4, 2001 date important? A: This is the date when the process change for engineering megabit requests as non-design took place

Q: So the service offered did not change after April 4? A: Correct. Only an internal process was changed. The megabit service offered did not change.

Q: How should CLEC determine the customers’ install date? A: The necessary information should be available in the CSR (Customer Service Record). In Qwest internal systems both the USOC and the date are visible. Also, another option is to ask the customer when their service began.

Action Items:

- Terry Bahner (AT&T) to confirm that necessary information is available in the CSR visible to AT&T (9/13) - Terry Bahner (AT&T) to take Qwest response to AT&T stakeholders (9/13)

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Monday, August 27, 2001 1 p.m. Attendees: Terry Bahner (AT&T), Sharon Van Meter(AT&T), Lorna Dubose (Qwest), Michael Buck (Qwest), Todd Mead (Qwest)

Terry clarified that the request for a reduced interval for LNP of megabit lines applies only to the ported number NOT the facilities. Terry indicated that AT&T had put in place procedures to inform customers of the impact to megabit facilities when AT&T ports only the number. Lorna indicated that she was working with appropriate product and process groups to address this request.

Action Items: - Lorna Dubose (Qwest) to formulate Qwest response by 9/5/01 - Michael Buck (Qwest) to organize a walk-through meeting with AT&T during late week of 9/3/01.

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LNP Meeting Notes – 8/13/01

Attendees: Lorna Dubose Matt Rossi Terry Bahner Donna Osborne-Miller

- Lorna scheduled meeting with Megabit Product Manager on 8/16 - Status update will be given to Terry Bahner after that meeting

CenturyLink Response

This letter is in response to CLEC Change Request Form, number 5582212 – 3 day LNP LSR interval for Megabit Line, dated June 6, 2001.

Request: Qwest considers a megabit line as a complex and requires a 5-day interval. Since LNP is porting a number only and does not need the special facilities, it should be treated as a ported number and have a 3 day interval.

Response: After meeting with the Megabit Product Manager and the Interconnect Service Centers, it has been determined that as of April 4, 2001, Qwest implemented a new process for engineering Megabit service and it is now considered a non-design/simple service. Therefore, end-user customers that ordered Megabit service after April 4, 2001 had their service installed as non-design/simple service. This type of Megabit service can have a 3-day interval, which is the same as simple LNP orders today. However, if the Megabit end-user service was installed prior to April 4, 2001, the service is still considered a design/complex service. This requires service interval timeframes that allow Qwest systems to accurately remove the switch translations and process the order completion. Appropriate intervals for the Complex Product type will continue to apply. These intervals are shown in the LNP Product Catalog under Standard Intervals for LNP or the Service Intervals for Interconnection & Resale located at Qwest.com.

New USOC’s were developed for this network platform change. Effective 04-04-01, the Basic and Pro Services using the HRL++ USOCs will be grandparented and may not be used for ordering new services. The new Qwest DSL basic line 1FB/1FR, AFK/AFH Usoc’s are GRL++ and will be used after the 04-01-01 date.

The Select Service using HRC++ USOCs also, are no longer available for use.

Grandparented USOC’s are as follows: HRCA1, HRCA3, HRCA5, HRCWM & HRL51, HRL53, HRL55, HRL5M, HRLA1, HRLA3, HRLA5, HRLAM, HRLB3, HRLB5, HRLBM, HRLC1, HRLC3, HRLC5, HRLCM, HRLD1, HRLD3, HRLD5, HRLDM, HRLE1, HRLE3, HRLE5, HRLEM, HRLF1, HRLF3, HRLF5, HRLFM, HRLG1, HRLG3, HRLG5, HRLGM, HRLW1, HRLW3, HRLW5, HRLWM

New USOC’s are as follows: GRLA1, GRLA3, GRLA5, GRLAM, GRLB1, GRLB3, GRLB5, GRLBM, GRLC1, GRLC3, GRLC5, GRLCM, GRLD1, GRLD3, GRLD5, GRLDM, GRLE1, GRLE3, GRLE5, GRLEM, GRLF1, GRLF3,GRLF5, GRLFM, GRLG1, GRLG3, GRLG5, GRLGM, GRLSM, GRLW1, GRLW3, GRLW5, GRLWM, GRLYM.

This list in not inclusive of all products provisioned with DSL. If further information is needed, please consult your Service Manager or a USOC guide.

In conclusion: In order to qualify for the 3-day interval, it will be necessary for the CLEC to know when Qwest installed the end-user’s Megabit service (before or after April 4, 2001) and whether the account meets the required criteria for requesting a 3-day interval. If the CLEC is unable to obtain the date of the installation information from the CSR or is unable to determine by the USOC, then additional consultation with the end user by the CLEC may be needed to find out when their Megabit service was installed, prior to or after the April 4th, 2001 date. Should the CLEC submit an LSR with a 3-day interval request and Qwest determines that the Megabit service does not qualify for the simple interval, then the FOC would be sent to the CLEC with the appropriate Design/Complex interval due date.

Discussion has occurred with the Interconnect Service Centers to reinforce this change that was previously documented, and sent out to the Centers, when the change occurred in April. Qwest will continue to follow the service interval guidelines for simple and complex services as outlined in the Product Catalog (PCAT).

Sincerely, Joan Wells Process Manager Local Number Portability