Open Product/Process CR 5582099 Detail |
| Title: LNP switch disconnect timing | ||||||
| CR Number |
Current Status Date |
Area Impacted | Products Impacted | |||
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| 5582099 |
Completed 12/12/2001 |
Billing | LNP | |||
| Originator: Osborne-Miller, Donna |
| Originator Company Name: AT&T |
| Owner: Dubose, Lorna |
| Director: |
| CR PM: |
Description Of Change |
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Change current switch disconnect process to where disconnect occurs immediately after AT&T Broadband activates the number.
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| Date | Action | Description |
| 6/6/2001 | CR received from Donna Osborne Miller of AT&T | |
| 6/7/2001 | Status changed to New to be evaluated | |
| 7/9/2001 | Reviewed under consideration | |
| 7/9/2001 | LNP product team to discuss on 7/17/01, will report status during the July 18th Monthly CICMP Meeting (LD) | |
| 8/9/2001 | Qwest is soliciting proposals from vendors such as Telcordia to include a time and cost estimate to accommodate this request. Qwest has received a time and cost proposal from Telcordia and has solicited a proposal from another vendor to prepare a business case and cost study analysis for a solution to this request. Target completion for business case and cost study tentatively set for end of September 2001 (LD) | |
| 8/19/2001 | Process change implemented related to this request was implemented; going forward, Qwest will complete disconnect orders for LNP on the day after the due date (MJB) | |
| 8/27/2001 | alignment clarification meeting held; Lorna Dubose reiterated that Qwest is awaiting time and cost from second vendor; cost analysis still expected to be done during month of September (MJB) | |
| 9/7/2001 | Status update meeting conducted with AT&T; anticipated dates remain same (MJB) | |
| 9/18/2001 | Internal status update meeting; target response date updated (MJB) | |
| 9/19/2001 | Status update provided at CMP (MJB) | |
| 10/5/2001 | Time and cost from final vendor received 2 weeks later than expected | |
| 10/10/2001 | Draft response posted to database | |
| 10/17/2001 | Qwest to internally establish whether there is an impact to IMA. | |
| 11/6/2001 | Received AT&T's reply to Qwest Final Response. AT&T Broadband will continue to operate under the process formally introduced on August 20th, 2001. AT&T will look forward to a future solution in 2002 and move CR Status to CLEC Test mode during the November 14, 2001CMP Meeting. | |
| 11/9/2001 | Issued revised response to AT&T. | |
| 11/13/2001 | Issued final response to CLEC Community and posted to Web. | |
| 11/14/2001 | CMP Meeting: CR to remain in Presented status. Judy Schultz to raise associated action item and address at December CMP Meeting. | |
| 12/12/2001 | CMP Meeting: Qwest denied request, status changed to denied. | |
| 12/12/2001 | AT&T requested status changed to Deferred as they may want to revisit this CR at a later date. | |
| 12/19/2001 | AT&T written response to Qwest position | |
| 12/28/2001 | Formal response dated 11/9/01 issued to CLECs |
Project Meetings |
| 12/19/01 AT&T written response to Qwest position December 19, 2001 Lorna Dubose LNP Wholesale Product Manager Qwest Communications 1801 California Street Denver, Colorado 80202 RE: CR5582099 Dear Lorna: AT&T understands Qwest has denied CR5582099. It will be placed in deferred status until AT&T is able to review Qwest’s self-reporting data for OP-17 PID which measures LNP switch disconnect timing. Qwest took an action item in the December CMP meeting to find out when this measurement will be included in Qwest’s Performance Results Reports. Currently, Qwest does not provide data to the CLECS for OP-17 PID and the CLECS do not have access to the internal data Qwest referenced in its response to AT&T November 9th, 2001. AT&T submitted this CR with the intent to eliminate loss of dial tone. We do not believe the 73% reduction in loss of dial tone Qwest stated is an acceptable standard. AT&T Broadband still experiences loss of dial tone in spite of the August mechanization of holding both the switch translations and the service orders until 11:59 P.M. of the next business day after the port due date. Qwest would be able to perform at 100% if they would adopt the process of disconnecting from the switch once the CLEC activated the number in NPAC. AT&T is disappointed Qwest will no longer pursue an avenue which would truly insure a stable platform for the end customer to port his telephone number. Sincerely, Terry Bahner Supervisor AT&T Local Services Access Management Western Region Cc: Tim Boykin Sharon Van Meter Donna Osborne-Miller November 14 - CMP Meeting Callan-Qwest described the CR and the Qwest response. Bahner-AT&T stated that she did not want the CR to be closed as she had just received the response. She also noted that Qwest has not shared its PID data with AT&T. Clausen-Eschelon stated that this CR should not be in CLEC test. Bahner-AT&T stated that she was under the impression that Qwest was moving toward a solution to the CR, but that the recent response was a denial. Callan-Qwest stated that Qwest had evaluated the potential solution and was not prepared to accept the risk of changing a stable system platform, which would be the result of moving forward with a solution to the CR. Dixon-Worldcom asked if this measure was in the PAP. Callan-Qwest stated that it is a PID and it is also a PAP, except in Arizona. Dixon-Worldcom stated that this was inconsistent with his understanding of the Qwest agreements. He understood that Qwest would automatically incorporate all of the ROC measures into the Arizona filing. Callan-Qwest stated that it was her understanding that this had not been requested as a PAP in Arizona. Schultz-Qwest stated that Qwest would take an action item and report at the next meeting. She stated that the CR is denied and asked what status AT&T wanted to leave it in. Bahner-AT&T stated that she would like it left as Presented until next month. November 6, 2001 AT&T Response to our final position on the CR. Lorna Dubose Qwest LNP Wholesale Product Manager RE: CR Form #5582099 This letter is in response to the status you provided at the October 17, 2001 Product and Process CMP meeting. We look forward to Qwest implementing a system change that would disconnect the TN out of the switch immediately after AT&T Broadband activates the number. This change would eliminate unnecessary loss of dial tone between Qwest and AT&T Broadband, reduce the number of work backs and snap backs and in general, provide continuity to the LNP process. In the interim, AT&T Broadband will continue to operate under the process formally introduced on August 20th, 2001. We look forward to the next status in November and a possible implementation date in 2002. Sincerely, Terry Bahner AT&T Local Services – LSAM Western Region CC: Sharon Van Meter Tim Boykin Donna Osborne-Miller Mitch Menezes
Internal Status Update Meeting (9/18/01 4:30 p.m.) Attendees: Michael Buck (Qwest), Lorna Dubose (Qwest) Internal cost analysis still on track for 9/28/01 completion. Lorna updated target date for formal AT&T response to 10/12/01. ### September 7, 2001 2:15 p.m. Attendees: Terry Bahner (AT&T), Donna Osborne-Miller (AT&T), Sharon Van Meter (AT&T), Lorna Dubose (Qwest), Joan Wells (Qwest), Michael Buck (Qwest), Todd Mead (Qwest) Qwest provided a status update on this CR. Qwest has received time and cost estimates from 2 vendors to date. Qwest will be seeking a time and cost estimate from a third vendor. The addition of a third vendor is not expected to adjust the dates communicated in the August 27, 2001 Clarification Meeting. AT&T asked whether Qwest has yet committed to performing the change requested in this request. In response to a question from Sharon, Lorna indicated that Qwest has not yet committed to doing the work requested in this CR. The decision whether or not do the work is dependent upon the cost analysis scheduled for completion by 9/28/01. Action Items: - Lorna Dubose (Qwest) to create cost analysis based upon vendor time and costs by 9/28/01 - Lorna Dubose (Qwest) to develop Qwest response based upon cost analysis (tentative target: 10/5/01) ### Monday, August 27, 2001 1 p.m. Attendees: Terry Bahner (AT&T), Sharon Van Meter (AT&T), Lorna Dubose (Qwest), Michael Buck (Qwest), Todd Mead (Qwest) Terry confirmed that the goal of this CR is to have Qwest provide a response regarding AT&T’s desire that LNP disconnects not be released until a corresponding activate transaction is received from NPAC indicating that AT&T service is operational. Terry indicated that previous action taken by Qwest (i.e. delayed posting of disconnects until due date plus 1 day) is helpful, but does not address the core of this request. Lorna reiterated that Qwest is still seeking vendor time and cost estimates to provide the functionality requested by AT&T. Lorna expects to develop a cost analysis based upon vendor responses by the end of September. At that time Qwest will make a decision whether or not to pursue the vendor proposals. Lorna does expect to be able to provide an interim status update at the September CMP meeting. As of August 29, 2001 time and cost bids have been received from both vendors involved in this CR. Action Items: - Lorna Dubose (Qwest) to create cost analysis based upon vendor time and costs by 9/28/01 - Lorna Dubose (Qwest) to develop Qwest response based upon cost analysis (tentative target: 10/5/01) ### LNP Meeting Notes - 8/13/01 Attendees: Lorna Dubose Matt Rossi Terry Bahner Donna Osborne-Miller - Qwest looking at long term solution - Price bid expected from Telcordia by 8/27 - Price bid expected from another vendor 08/30 - Cost analysis and internal analysis to be conducted by Qwest 09/28 - Estimated implementation date set for no earlier than Q1 2002
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CenturyLink Response |
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November 9, 2001 Ms. Terry Bahner Ms. Donna Osborne-Miller AT&T This letter is in response to your CLEC Change Request Form, number 5582099 dated June 6, 2001 – LNP Switch Disconnect Timing. Request: Change current switch disconnect process to where disconnect occurs immediately after AT&T Broadband activates the number. Response: Qwest understands the goal is to eliminate disconnection of customers in error. Qwest has agreed to Performance Measurement OP-17 - Timeliness of Disconnects Associated with LNP Orders with a standard of 98.25%. Qwest is in full support of this measure and has committed to this standard. In August, Qwest completed the mechanization of the solution to hold the switch translations and the service orders until 11:59 P.M. of the next business day after the port due date. Initial analysis of internal data from before and after the implementation indicates a 73% reduction in loss of dial tone and an 84% reduction in workbacks. Qwest did evaluate several vendor proposals outlining a system solution to time the switch disconnect with the port activation. Qwest believes that our current process and recent system mechanization has provided a reliable and stable platform for the completion of port orders. As a result of the analysis of the vendor proposals, and the service improvements from our own internal system changes; we will not be pursuing any additional system enhancements. No further action is planned. Sincerely, Maureen Callan Group Product Manager
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Information Current as of 1/11/2021