Wholesale: Products & Services

Open Product/Process CR 5582078 Detail

Description Of Change

Project Meetings

To discuss order processing or status, including Firm Order Confirmation (FOC) and Service Order Confirmation (SOC) Notice, or to send associated information to the appropriate Center for processing, contact our Customer Service Centers. Based on the location of your end-user and the type of service you requested, Local or Access Services, our Service Center numbers are:

LSRs for Interconnect Resale Services, Asynchronous Transfer Mode (ATM) Services, Resale Frame Relay, Complex Resale, Centrex, Local Number Portability (LNP), Interim Number Portability (INP), Unbundled Local Loops and Elements: Location Contact Fax Hours of Operation Interconnect Service Center (ISC) 888-796-9087 888-796-9089 - FAX Monday-Friday 6:00 AM - 10:00 PM Mountain Time Saturday 7:00 AM - 6:00 PM Mountain Time

Qwest's Service Center is available to assist with your needs and, if additional assistance is required you will be transferred to the Customer Service Inquiry and Education (CSIE) Center until 8:00 PM MTN Time Monday – Friday. If additional assistance is required after 8:00 PM or on Saturday, Qwest will coordinate a call back or provide additional assistance as needed.

November 6, 2001

Joan Wells Qwest LNP Process Manager

RE: CR Form #5582078

AT&T understands Qwest has denied its request to expand Qwest’s Interconnect Centers hours as stated at the October 17, 2001 monthly CMP meeting. Qwest has agreed to change the CR status to “deferred” until the May 2002 Product and Process CMP meeting. AT&T has three areas of concern with Qwest’s response:

AT&T recognizes NeuStar’s standard hours of operation do not include Saturday or Sunday; however, Qwest’s own action of providing support on Saturday acknowledges Saturday as an important port day for AT&T Broadband regardless of NeuStar’s hours of operation. Therefore, AT&T believes NeuStar’s standard hours of operation is not a determining factor for Qwest in regards to expanding its hours of support for Saturday or specifically, Sunday.

Although “port activity may currently be scheduled for any desired frame due time”, there are switches within Qwest’s network that cannot be set mechanically. Does Qwest have edits built into its systems to reject or defer LSRs in this scenario? How can these switches be identified?

The last concern centers on the 24-hour AMSC level of support that Qwest has offered. In the October 17 Product and Process CMP meeting, Qwest stated that the technicians at the AMSC center do not have access to Qwest’s provisioning systems for LNP. Offering this center as an alternative to expanding the Interconnect Centers hours only delays and provides a false expectation to CLECS trying to resolve outstanding porting issues. Therefore, AT&T does not believe this as an acceptable alternative to our change request.

AT&T believes continued discussions need to take place as AT&T’s business volumes continue to grow with Sunday porting activity.

Sincerely, Terry Bahner AT&T Local Services – LSAM Western Region

CC: Sharon Van Meter Tim Boykin Donna Osborne-Miller Mitch Menezes September 7, 2001 2:15 p.m.

Attendees:

Terry Bahner (AT&T), Donna Osborne-Miller (AT&T), Sharon Van Meter (AT&T), Lorna Dubose (Qwest), Joan Wells (Qwest), Michael Buck (Qwest), Todd Mead (Qwest)

Qwest clarified some information regarding the forecast information provided by AT&T on 9/5; the forecast information provided is a projection of daily volume in all markets within Qwest territory

Action Items: - Lorna Dubose (Qwest) to communicate forecast information to Ken Beck and Toni Dubuque (9/10) - Lorna Dubose (Qwest) to provide Qwest response (9/14/)

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Monday, August 27, 2001 1 p.m. Attendees: Terry Bahner (AT&T) Sharon Van Meter (AT&T), Lorna Dubose (Qwest), Michael Buck (Qwest), Todd Mead (Qwest) Terry explained that AT&T is interested in a window of Qwest support for LNP on Sundays after NPAC comes up. There is also a desire for Qwest support into the evening hours during the week. As an example, Terry cited the fact that AT&T gets orders until 10 p.m. (daylight time) in Salt Lake City. Lorna explained that Qwest center management could evaluate the possibility of expanded hours once the appropriate forecasting information is provided. The information to be included in the forecast: Expected volume by day and hour; any fluctuations expected (e.g. due to daylight savings time). Terry explained that she expected to be able to provide Qwest with forecast data by September 4. Lorna indicated that Qwest would attempt to examine forecast data prior to the September CMP meeting. Qwest will aim to provide a response prior to the September CMP meeting, but the formulation of a response might not be possible. Action Items: - Terry Bahner (AT&T) to provide Qwest with forecast volumes by 9/4/01 - Lorna Dubose (Qwest) to provide Qwest center management with forecast by 9/5/01 - Lorna Dubose (Qwest) to develop Qwest response by working with center management (tentative target: 9/7/01; with Michael Buck to organize walk-through meeting with AT&T during early week of 9/10/01)

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LNP Meeting Notes 8/13/01

Attendees: Lorna Dubose Matt Rossi Terry Bahner Donna Osborne-Miller CR #5582078 – Expand Qwest’s interconnect center’s hours - Lorna currently waiting on response from the Qwest Interconnect Hours - Terry to give estimate to Lorna on call volume to expect

CenturyLink Response

Ms.Terry Bahner, Ms. Donna Osborne-Miller, AT&T

This letter is in response to CLEC Change Request Form #5582078, dated June 6, 2001. This Change Request pertains to a request by AT&T to Expand Qwest’s Interconnect Center hours to include a window of 6am MST to 10pm MST, Sunday through Saturday.

At this time, Qwest has no plans to expand the Interconnect Center hours. The following are some of the reasons that Qwest has made this decision: Currently, Qwest’s published normal hours of work are Monday – Friday 7am MST to 7pm MST. These hours are in parity in both Qwest Wholesale and Qwest Retail. Qwest Interconnect Center’s hours have already been previously expanded to 6am MST to 8pm MST Monday-Friday and 7am – 5pm MST on Saturday’s. NeuStar’s standard hours of Operation for the NPAC are Monday – Friday 7am – 7pm CST/CDT. The Qwest Interconnect Center hours currently exceeds this standard. Economic conditions currently do not facilitate an increase in head count to support the proposed increase in order activity and expansion. Lack of support from downstream systems, currently operating under the standard business hours. System maintenance necessities (i.e. scheduled down time) do not support expansion. Access to automated systems for order input is already available. Port activity may currently be scheduled for any desired frame due time in those switches where the ten digit triggers are set mechanically. 24-hour support is currently available through the Account Maintenance Support Center (AMSC) in handling repair issues that are a result of number portability.

At this time, Qwest will not expand its Interconnect Center hours further. Qwest had originally proposed that we review the expansion request again in one year, but at Clec request, Qwest has agreed to review again in six months.

Sincerely, Joan Wells Qwest LNP Process Manager

September 20, 2001

DRAFT RESPONSE For Review By CLEC Community and Discussion at October CMP Meeting Wholesale Product/Process Ms.Terry Bahner, Ms. Donna Osborne-Miller, AT&T

This letter is in response to CLEC Change Request Form #5582078, dated June 6, 2001. This Change Request pertains to a request by AT&T to Expand Qwest’s Interconnect Center hours to include a window of 6am MST to 10pm MST, Sunday through Saturday. At this time, Qwest has no plans to expand the Interconnect Center hours. The following are some of the reasons that Qwest has made this decision: Currently, Qwest’s published normal hours of work are Monday – Friday 7am MST to 7pm MST. These hours are in parity in both Qwest Wholesale and Qwest Retail. Qwest Interconnect Center’s hours have already been previously expanded to 6am MST to 8pm MST Monday-Friday and 7am – 5pm MST on Saturday’s. NeuStar’s standard hours of Operation for the NPAC are Monday – Friday 7am – 7pm CST/CDT. The Qwest Interconnect Center hours currently exceeds this standard. Economic conditions currently do not facilitate an increase in head count to support the proposed increase in order activity and expansion. Lack of support from downstream systems, currently operating under the standard business hours. System maintenance necessities (i.e. scheduled down time) do not support expansion. Access to automated systems for order input is already available. Port activity may currently be scheduled for any desired frame due time in those switches where the ten digit triggers are set mechanically. 24-hour support is currently available through the Account Maintenance Support Center (AMSC). At this time, Qwest will not expand its Interconnect Center hours further. Qwest will review this expansion request again in one year.

Sincerely,

Joan Wells Qwest LNP Process Manager

CC: Lorna Dubose Judy Schultz Margaret Bumgarner Michael Buck Todd Mead