Open Product/Process CR 5548229 Detail |
| Title: Same day pair change during test and turn up (day of cut) | ||||||
| CR Number |
Current Status Date |
Area Impacted | Products Impacted | |||
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| 5548229 |
Completed 8/21/2002 |
Ordering | Unbundled Loop, LNP | |||
| Originator: Mendoza, Lori |
| Originator Company Name: Allegiance |
| Owner: Toye, Deni |
| Director: |
| CR PM: Thomte, Kit |
Description Of Change |
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Allegiance is requesting that a process be put in place by Qwest to allow for a same day pair change on the day of the cut, during test and turn up, when Allegiance has determined that our assigned pairs have become defective. Currently on cut date when Allegiance has determined that our pairs are bad, Qwest requires Allegiance to SUP the order with the necessary pair change information and a new due date of 5 days out is given thus delaying the cut and possibly loosing the customer. There currently is a process in place within Qwest to do a same day pair change on repair tickets. After a customer has ported to Allegiance and the pairs become defective, Allegiance can issue a change order with new pair information. Once the FOC is received, Allegiance opens an assist-type, or “AT” ticket with Qwest Repair to change the pairs. When we open the assist-type ticket the COT knows that there is a pending order and is able to work the “AT” ticket from the word document generated when the LSR change order has been submitted and FOCd. This process only takes a few hours once Allegiance has submitted the change LSR to Qwest. Allegiance is requesting that a similar process be put in place to accomplish a same day pair change on cut date to save the cut.
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| Date | Action | Description |
| 5/10/2001 | CR received from Terry Wicks of Allegiance 5/14/01 – CR logged and status changed to New – To be Evaluated | |
| 5/16/2001 | Status changed to Reviewed – Under consideration | |
| 6/15/2001 | Allegiance is requesting that a process be put in place by Qwest to allow for same day pair change on the day of the cut, during test and turn up when Allegiance determined that our assigned pairs have become defective. When it is determined that Qwest pairs are faulty at test and turn up, Qwest will try and assign new pairs so that the order can be turned up on the due date. If there are not any spare pairs to assign to, then the order will go into RTT and will be worked through that process. If we are talking CFA change, and Allegiance finds out that the Allegiance CFA is bad on test and turn up, then this poses a few issues. The outside workforce and the Central Office workforces are assigned their workloads 48 hours in advance. Also, if the CFA move work is completed in the Central Office, but a LSR is never received to update the records, the CLEC would run the risk of being put out of service since our records would indicate that the CFA was actually in a different slot. This would also pose a problem if a case of trouble was reported. The actual CFA would not be what the records would show. (DT) | |
| 8/9/2001 | CR response sent to the CICMP team via email and included in the August CICMP Distribution Package (MR) | |
| 8/15/2001 | CLEC CMP Meeting. Terry Wicks advised that they haven’t been experiencing any problems and it would be OK to close. Jim Beers indicated that we would show the CR as accepted until procedure is working with CLEC. | |
| 8/30/2001 | CR is in CLEC test, Allegiance will give update at September 19th CMP Meeting | |
| 9/19/2001 | CR to remain in CLEC test. Qwest will investigate and provide feedback on issues raised by Allegiance. | |
| 10/5/2001 | Clarification Meeting Held with Allegiance. Russ Uriveg and Deni Toye to respond to Allegiance issues. | |
| 10/10/2001 | Revised draft response completed and posted to database. | |
| 10/17/2001 | CR to remain in CLEC test. Allegiance indicated they were still not receiving FOC . Qwest will investigate and provide feedback on issues raised by Allegiance via revised Qwest response at November CMP Meeting. | |
| 10/24/2001 | Qwest Response issued to CLEC Community | |
| 11/14/2001 | CMP Meeting - Allegaince not in attendance. Deni Toye to discuss at December CMP Meeting. | |
| 12/12/2001 | CMP Meeting, Allegaince still not receiving consistent updated FOCs. Qwest will investigate (see action # 1), CR will remain in CLEC Test. | |
| 12/13/2001 | Received e-mail from Allegiance listing PONs for same day CFA changes that were processed by Qwest during December thus far. | |
| 12/13/2001 | Received e-mail from Allegiance listing previous email lists of PONs Allegiance did not get updated FOCs on for the Same Day Pair Change process on test and turn up date. | |
| 12/26/2001 | Response e-mail from Qwest to Allegiance with revised information on December examples | |
| 12/26/2001 | E-mail reply from Qwest to Allegiance asking for LSR ID # | |
| 12/26/2001 | E-mail from Allegiance with LSR ID | |
| 12/26/2001 | E-mail from Qwest with order numbers | |
| 12/26/2001 | Reply e-mail from Qwest | |
| 12/28/2001 | E-mail from Allegiance with more examples of missing updated FOCs | |
| 12/30/2001 | E-mail from Allegiance with updated PON and LSR ID | |
| 1/2/2002 | E-mail from Allegiance with two more examples of missing updated FOCs | |
| 1/7/2002 | Response dated 01/07/02, issued to Allegiance | |
| 1/8/2002 | E-mail from Allegiance with one example out of four not receiving an updated FOC | |
| 1/11/2002 | E-mail from Allegiance with early January examples of not receiving updated FOCs | |
| 1/16/2002 | January CMP meeting. Qwest reiterated that they are focusing on correcting this process. Allegiance will continue to monitor on a weekly basis and hope to see an improvement. CR status will remain in "CLEC Test" | |
| 1/18/2002 | E-mail from Allegiance with more January examples of not receiving updated FOCs | |
| 1/18/2002 | Action # 2 opened to find out what e-mail address Qwest is using to send updated FOCs | |
| 1/25/2002 | E-mail from Allegiance with more January examples of not receiving updated FOCs | |
| 2/7/2002 | Action # 2 ( what e-mail address Qwest is using to send updated FOCs) changed to pending closure | |
| 2/20/2002 | February CMP meeting: Allegiance reported an improvement over the past month in receiving updated FOCs. Allegiance would like to see Qwest start reporting on this metric rather than Allegiance. Action # 3 opened to create a report on this metric. CR status remains in CLEC Test. Meeting discussions will be set forth in the Product/Process Draft Meeting Minutes contained in the Product/Process CMP Meeting Distribution Package 03/20/02 | |
| 2/25/2002 | E-mail from Allegiance with February examples of not receiving updated FOCs | |
| 3/4/2002 | E-mail from Allegiance with February/March examples of not receiving updated FOCs | |
| 3/11/2002 | E-mail from Allegiance with March examples of not receiving updated FOCs | |
| 3/13/2002 | MCC titled "CFA Change and Notification" issued to ensue CLECs receive notification on CFA changes | |
| 3/14/2002 | Resolution to Action Item 3 posted to database and status of action item changed to pending closure. | |
| 3/15/2002 | Issued February's analysis to Allegiance. | |
| 3/20/2002 | March CMP Meeting: CR to remain in CLEC Test. Meeting discussions will be set forth in the Product/Process Meeting Minutes to be posted on the CMP Web site | |
| 3/20/2002 | E-mail from Allegiance with March 3/11 - 3/15 examples of not receiving an updated FOC | |
| 3/28/2002 | E-mail from Allegiance with March 3/18 - 3/22 examples of not receiving an updated FOC | |
| 4/5/2002 | E-mail from Eschelon with three examples of same day pair change where records are not correct (examples included) | |
| 4/15/2002 | E-mail from Eschelon asking for updates to be made and seeking response on submitted examples | |
| 4/17/2002 | April CMP Meeting: CR to remain in CLEC Test. Meeting discussions will be set forth in the Product/Process Meeting Minutes to be posted on the CMP Web site | |
| 4/29/2002 | E-mail received from Allegiance with examples from 4/15 - 4/19 of not receiving an updated FOC | |
| 5/1/2002 | Received email from Eschelon with examples of CFA change day of cut.....posted with wrong CFA on CSR sent to R Urevig | |
| 5/13/2002 | Received email from Allegiance with examples - Same Day CFA'S FOR 4/29 THRU 5/3/02] | |
| 5/15/2002 | May CMP Meeting: CR to remain in CLEC Test. Meeting discussions will be set forth in the Product/Process Meeting Minutes to be posted on the CMP Web site | |
| 5/17/2002 | Received email from Allegiance with CFAs 05/13 - 05/17 | |
| 6/5/2002 | Received email from Allegiance with CFAs 05/20 - 05/31Qwest Urevig will work directly with the centers to determine problem and work with coach to identify repetative problems | |
| 6/10/2002 | Received email from Allegiance with CFAs 06/03 - 06/07 Qwest Urevig to work with center personnel for responses to problems | |
| 6/19/2002 | June CMP Meeting: CR to remain in CLEC Test Meeting discussions will be set forth in the Produce/Process Meeting Minutes to be posted on the CMP Web site | |
| 6/24/2002 | Received email with updated spreadsheet from Allegiance with CFAs from 06/10 - 06/14 Urevig will review issues and provide feedback | |
| 6/24/2002 | Received email with updated spreadsheet from Allegiance with CFAs from 06/17 - 06/21Urevig will review issue and provide feedback | |
| 6/26/2002 | Sent email to Allegiance and CLEC community regarding Escalation process | |
| 7/8/2002 | Allegiance - Same Day CFA Change Spreadsheet updates 6/24/02 through 7/05 | |
| 7/17/2002 | July CMP Meeting: CR to remain in CLEC Test , Meeting minutes posted to this CR's Project Meetings section | |
| 7/24/2002 | Received email with final spreadsheet from Allegiance | |
| 8/21/2002 | August CMP Meeting: CR was changed to Completed Status Meeting discussions will be set forth in the Produce/Process Meeting Minutes to be posted on the CME Web site and this CR's Project Meetings section |
Project Meetings |
| August CMP Monthly Meeting Minutes Allegiance (Wicks) agreed this CR could be moved to “Completed” status. Allegiance did indicate they would like to see a higher level of compliance in this area. Currently they are still not receiving updated FOC’s 30% of the time.
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"'Russ Urveig'"
Subject: Allegiance - Same Day CFA Changes - No Updated FOCs Week of 7/15 - 7/19
Here is the last spreadsheet that I will send to you for updates. Beginning 7/22 we are using the new process to release busy CFAs should the situation arise.
There was only one PON that we did not get an updated FOC on last week. Please confirm the CFA change was corrected on you records for PON 1388133-LP and return the updated spreadsheet to me. Thanks.
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Terry Wicks LEC Account Manager allegiancetelecom, inc 469-259-4438 terry.wicks@algx.com
07/17/02 - July CMP Meeting Minutes: Qwest (Buck) provided the following status. Qwest had provided information back to Allegiance on the spreadsheet they have been tracking from. Allegiance agreed that they would begin using the escalation process on July 22. Qwest indicated that in the interim the escalation information has been provided to the CLECs to allow everyone to use the process. Worldcom inquired how someone that did not attend CMP could get the information. Qwest responded that the information was updated in the Qwest Raw Loop Data Qualification Tool Job Aid. This CR will remain in "CLEC Test" until the next CMP meeting to determine if the process is working properly and can be closed.
"Cheri Hurless"
Subject: Spreadsheets
Here is the completed spreadsheet for the CFA changes and no FOC sent, if you have any question please get with Cheri. There was only one request for CFA change where as the records were incorrect, I had a service order issue to correct the problem and it was due dated today. Just to clarify the spread sheet, in the column for NO FOC if the correct CFA was applied in TIRKS and the service order, I place an OK next you your N indicator. In the Comment section I just stated CFA verified. (See attached file: Same Day CFA Spreadsheet No FOC Master.xls)
I believe we have made great improvements on the FOC during the last several week and in all but 1 case the CFA had been correctly changed. I feel that this spread sheet should be discontinued and any concerns for CFA changes should move to the BUSY CFA activity, but only after the CFA query function had been performed on both the old CFA to make sure it is vacant and against the new CFA tom make sure it is busy. Any time we take activities out of the normal process flow and I an referring to requesting a CFA change without documentation there are extra steps we both must take to work together. Thanks for all your feed back on this matter Terry, and I look forward to closing this CR. Russ,
Here are my latest examples of not receiving updated FOCs on same day CFA changes.
5/20/02 thru 5/24/02
1268042-LP Received Updated FOC 1253525-LP Did Not receive updated FOC 1275739-LP Did Not receive updated FOC 1273724-LP Received Updated FOC 1272870-LP Received Updated FOC 1265872-LP Received Updated FOC 1277072-LP Received Updated FOC 1270017-LP Received Updated FOC 1276114-LP Received Updated FOC 1153382-LP Received Updated FOC
5/28/02 thru 5/31/02
1296008-LP 303-706-9024 Did Not receive updated FOC
1284062-L 480-237-0350 Did Not receive updated FOC 1308512-L1 480-966-8198 Did Not receive updated FOC 1295225-LP 303-781-8307 Received Updated FOC Received Updated FOC
1287395-L 303-771-0816 Received Updated FOC 1301207-LP Did Not receive updated FOC
1301991-LP Did Not receive updated FOC 303-762-9176 1278540-LP Received Updated FOC
1303185-L Received Updated FOC 1307043-L Did Not receive updated FOC 1303880-LP Received Updated FOC
1309037-LP Received Updated FOC 1309503-LP Did Not receive updated FOC 1292144-L Did Not receive updated FOC 1301212-LP Received Updated FOC
1285714-LP Received Updated FOC
Terry Wicks LEC Account Manager allegiancetelecom, inc 469-259-4438 Subject: CFA'S FOR 5/13/02 THRU 5/17/02
FOC 1242682-LP TN 720-932-8789 NEW 1263 OLD 1299
FOC 1257259-LP TN 303-755-3199 NEW 829 OLD 814
FOC 1284374-LP TN 206-323-1751 NEW 1279 OLD 1259 AND 1341 SHOWS WORKING IMA
NO FOC 1211795-LP2 TN 752-888-7554 NEW 247 OLD 276
FOC 1261532-LP TN 623-931-8086 NEW 808 OLD 768
FOC 1265023-L TN 303-991-0119 NEW 696 OLD 1183
FOC 1280325-MVL TN 763-576-6636-1 NEW 152 OLD 161
Thank you and have a good day,
Tasha Nichols/Supervisor Qwest/Verizon West 469-259-4823 fax 469-259-9051 tasha.nichols@algx.com
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CenturyLink Response |
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June 26, 2002
Terry Wicks LEC Account Manager Allegiance Telecom SUBJECT: Qwest’s Change Request Response - CR 5548229 Same Day Pair Change
This letter is in response to your recent request regarding the Escalation process associated with busy CFA. A subsequent request was made to include information to the CLECs regarding how they should initiate an escalation for busy CFA. Below is the information that is necessary to initiate an Escalation for busy CFA. Busy Connecting Facility Assignment (CFA) is defined as; When validating the CFA the slot shows that it is currently in use by a circuit in the Trunk Integrated Record Keeping System (TIRKS). The busy CFA can be the result of several different reasons: normal activity, pending service order activity, pending Inventory Availability Date (IAD) issues, and canceled service orders that have not cleared in TIRKS. Should you receive an indicator that the CFA is currently in use, however you records indicate the CFA is NOT in use, an Escalation ticket may be opened. Information that is required for an Escalation ticket will be for BUSY CFA problems. 1. TERM Z TYPE LONG CLLI (ex.ALBONMNEHG1) 2. TERM A TYPE SHORT TYPE CLLI (e.g., ALBQNMNE) 3. CABLE TYPE (e.g., alt01) 4. UNIT NUMBER (e.g., 086) 5. Was there a disconnect request submitted to free CFA location. (EX. Yes, a disconnect request was submitted and an FOC was received. The PON number for the disconnect was AAA121211-MA) 6. Was the Slot changed during installation? If so what was the old slot and what should the current slot be? (EX. Yes, we changed the CFA during test and turn-up the previous CFA was ALT01 slot 89 TCANAZMAHG1 and slot changed to slot 91. The PON number associated to this change was AAA121211-MA) 7. Was there any migration activity on this CFA? (EX. Yes, we should that a migration to another Provider on 06/17/2002) 8. Want type of request were you attempting when you encounter the busy CFA problem? (EX. We were attempting to request a new loop and utilize this CFA, or we were attempting a change activity against circuit 99.LXFU.000111.nw.) 9. Were there any change activity against the circuit, if so PON number for activities. (EX. Our records show a change activity should have taken place on 06/17/2002 from PON AAA121211-MA to free this CFA. Or our records indicate a disconnect request on 06/17/2002 on PON AAA121211-MA which should have freed the CFA.) If you have any questions regarding this information please feel free to contact me. Sincerely, Russ Urevig Senior Process Analyst
01/07/02 Response to Allegiance e-mail dated 12/28/01 January 7, 2002 Terry Wicks LEC Account Manager Allegiance Telecom CC: Catherine Garcia This letter is in response to your e-mail dated Friday, December 28th, 2001 – Allegiance – Same Day CFA Change – No Updated FOC Received. Response: Since we have received examples of FOC’s not being sent to the CLEC’s when a CFA has been changed, new focus on this process has been brought forward. The QCCC have put the following procedures in place to insure that the CFA process is followed. - All testers have been re-trained on the CFA Change Process. - Four compliance reviews, for each tester, are completed every month focusing on compliance to the CFA Change Process. - Performance managing is being done to insure the CFA Change Process is being complied with. If a tester fails their compliance review, there is documented discussion around the issue. - Weekly Leadership meeting are held to discuss issues for the center. The CFA Change Process has been brought forward during these meetings to insure that the process is understood and followed. Sincerely, Deni Toye Network Unbundled Loop Process
October 10, 2001 Terry Wicks, Allegiance This letter is in response to your CLEC Change Request Form CR5548229 dated August 30, 2001, Request: Allegiance has sent Qwest examples of orders when Allegiance had problems on same day CFA changes. Allegiance was not receiving FOC’s back specifying that a CFA had been changed. Allegiance would like to know that there is a process for a CFA change on test and turn up for the same day. Qwest Response: There was a process put into place to allow the CLEC to have a CFA change before or on the due date. On August 9, 2001 a process was put in place to allow this activity to happen. Terry Wicks sent some examples to show that the process is not working. After investigation of these orders, it was determined that a process is in place and does work, however, there are isolated cases of non-compliance issues. The orders that Terry sent to us did have the CFA changed the day of the due date, however, non-compliance to the process did not produce a call to the SDC, therefore, a FOC was not sent to the CLEC. These examples have been forwarded to the centers for process compliance verification. Sincerely, Deni Toye Network Unbundled Loop Process
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Information Current as of 1/11/2021