Archived System CR 5464965 Detail |
| Title: Provide location and department information in partial CSR, if continue to require this information | |||||
| CR Number |
Current Status Date |
Level of Effort |
Interface/ Release No. |
Area Impacted |
Products Impacted |
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| 5464965 |
Completed 7/18/2002 |
- | 3/10 | Centrex/Western Region | |
| Originator: Powers, Lynne |
| Originator Company Name: Eschelon |
| Owner: Winston, Connie |
| Director: |
| CR PM: Stecklein, Lynn |
| Description Of Change |
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CLEC asks Qwest to eliminate Qwest’s requirement that CLECs place complete the location and department fields in IMA-GUI (release 6.0). Orders are rejected when the LOCN or DEPT fields do not match Qwest records or if the fields are not completed. The only way to obtain the information for the fields is to pull a FULL Customer Service Record (CSR). This is extremely time consuming and inefficient. Only a certain amount of data downloads at one time, and then CLECs must sift through unneeded information to find the LOCN and DEPT information. In a separate CR, Eschelon has asked that Qwest eliminate the requirement altogether. If Qwest does not do so, at a minimum, Qwest should provide the department and location information as part of the PARTIAL CSR.
Qwest Business Description: Provide dept and location info in partial CSR to satisfy requirement. Orders rejected when LOCN or DEPT fields do not match Qwest's records or if fields are incomplete. Inefficient to pull FULL CSR to extract info.
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Status History |
| Date | Action | Description |
| 3/26/2001 | CR Submitted | Received and Logged. Status set to -New - To be validated" |
| 3/26/2001 | Info Sent to CLEC | Sent e-mail with updated CR to Lynne Powers and Janet Houston |
| 3/26/2001 | Record Update | T-shirt size and options will be discussed, and the Industry Evaluation will be completed at the April 18th CICMP meeting |
| 4/2/2001 | Status Changed | Status changed to Validated - To be industry reviewed. |
| 4/2/2001 | LOE Issued | T-Shirt size Large and options to be provided at the April CICMP meeting. |
| 4/18/2001 | Discussed at Monthly CMP Meeting | |
| 4/18/2001 | Status Changed | Status changed to "Reviewed - Under Consideration" |
| 10/25/2001 | Status Changed | Prioritization list sent to all CLECs for IMA 10.0 ranking, status changed to prioritization |
| 10/29/2001 | Record Update | J Gallegos to research the status of this CR. Work may already be completed under an internal CR. |
| 10/31/2001 | Release Ranking | Ranking for Release 10.0 occurred at October, 2001 CMP Meeting. 5464965 ranked 16 |
| 11/17/2001 | Record Update | This change request was submitted 3/26/01. Work may be complete but a clarification meeting was still needed to confirm. |
| 11/17/2001 | Clarification Meeting Held | Clarification meeting was held |
| 1/8/2002 | Status Changed | Status changed to development |
| 1/17/2002 | Discussed at Monthly CMP Meeting | CR # 5464965 discussed during 10.0 Packaging Presentation |
| 1/17/2002 | Status Changed | CR # 5464965 status updated to 'Packaged' for 10.0 |
| 3/13/2002 | Status Changed | Status updated from 'Packaged' to 'Development |
| 3/21/2002 | Discussed at Monthly CMP Meeting | 5464965 discussed at March Systems CMP Monthly meeting during IMA Release 10.0 Commitment Discussion (Attachment I) |
| 6/20/2002 | Discussed at Monthly CMP Meeting | 5464965 discussed at June Systems CMP Monthly meeting; please see Systems CMP Distribution Package June CMP -- Attachment N |
| 6/25/2002 | Status Changed | Status updated to CLEC Test based upon discussion at June Systems CMP Meeting and IMA 10.0 Deployment on June 17, 2002 |
| 7/18/2002 | Discussed at Monthly CMP Meeting | 5464965 discussed at July Systems CMP Monthly meeting; please see Systems CMP Distribution Package July CMP -- Attachment G |
| 7/19/2002 | Status Changed | Status changed to Completed |
Project Meetings |
| 11/17/01 - This change request was submitted 3/26/01. Work may be complete but a clarification meeting was still needed to confirm. 11/17/01 - Clarification meeting was held Attendees - Kathy Stichter, Bonnie Johnson, Monica Manning, Gerry Mohatt, J J Bradley, Lynn Stecklein Description - Provide location and department information in partial CSR, if continue to require this information. LSRs were being rejected in the Minneapolis Center for the Western Region only. An interim process was put in place not to reject the LSRs. The MN center reps were manually entering the Dept and Loc information for the CLEC until the system work could be done.
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CenturyLink Response |
| DRAFT RESPONSE For Review by the CLEC Community and Discussion at December CMP Meeting December 3, 2001 Kathy Stichter ILEC Relations Manager Eschelon CC:John Gallegos Gerry Mohatt Monica Manning Michael Buck This letter is in response to your CLEC Change Request Form, CR5464965 Provide Location and Department Information in Partial CSR Description of Change: CLEC ask Qwest to eliminate Qwest’s requirement that CLECs place complete the location and department fields in IMA-GUI (release 6.0). Orders are rejected when the LOCN or DEPT fields do not match Qwest records or if the fields are not completed. The only way to obtain the information for the fields is to pull a Full Customer Service Record (CSR). This is extremely time consuming and inefficient. Only a certain amount of data downloads at one time, and then CLECs must sift through unneeded information to find the LOCN and DEPT information. In a separate CR, Eschelon has asked that Qwest eliminate the requirement altogether. If Qwest does not do so, at a minimum, Qwest should provide the department and location information as part of the Partial CSR. Qwest Response: The clarification meeting to discuss this Change Request was held with Eschelon on November 19, 2001. From this meeting, the level of effort was determined to be Large. This Change Request was voted #16 as a result of the IMA 10.0 prioritization.
Sincerely, John Gallegos Information Technologies Manager
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Information Current as of 1/11/2021