Open Product/Process CR 5263569 Detail |
| Title: Loop reclamation | ||||||
| CR Number |
Current Status Date |
Area Impacted | Products Impacted | |||
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| 5263569 |
Completed 12/12/2001 |
Ordering | Centrex, Resale, Unbundled Loop, UNE-P | |||
| Originator: Powers, Lynne |
| Originator Company Name: Eschelon |
| Owner: Urevig, Russell |
| Director: |
| CR PM: |
Description Of Change |
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Perform loop reclamation for CLECs and provide prior notice of Qwest’s loop reclamation. Qwest has indicated that it will not perform loop reclamation to prevent a CLEC order from going into held status. In contrast, when Qwest “wins back” a customer from a CLEC, Qwest will perform loop reclamation and will do so without prior notice to the CLEC. For example, as shown in the example below, when Eschelon has placed a disconnect order on a UNE loop, Eschelon has received a rejection notice from Qwest indicating that Qwest has already disconnected the loop as a result of loop reclamation. Qwest disconnected the loop without prior notice to Eschelon. Because of this practice, an order will be processed (and not go into held status) for a Qwest retail customer, whereas a CLEC order would go into held status. The CLEC end-user customer would experience a delay (and possibly additional costs and service disruption), whereas the Qwest end-user would not. Please modify Qwest’s processes to perform loop reclamation for CLECs and provide prior notice of Qwest’s loop reclamation.
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| Date | Action | Description |
| 12/1/2000 | Submitted | |
| 12/1/2000 | New - to be validated | |
| 12/4/2000 | Status changed to New – To be reviewed | |
| 12/6/2000 | Status changed to Reviewed – Under Consideration | |
| 12/6/2000 | Will Discuss during UNE-P discussion marked as agenda item for 12/20 Product/Process CICMP Meeting | |
| 12/15/2000 | CR still under investigation but will address at the 12/20 CICMP Meeting (SB) | |
| 1/10/2001 | Will be addressed during the 1/11 – 1/12 CLEC to CLEC UNE-P meeting and results discussed in the January CICMP Meeting (RU) | |
| 2/14/2001 | Product Announcement for a formalized process to enable CLEC Unbundled loop to CLEC resale communicated to CICMP team via email and posted on CICMP web site. ( RN # 5393543). (RU – MR) | |
| 2/21/2001 | Closing CR is dependant on requested revision to RN 5393543 – CLEC Unbundled Loop to CLEC Resale | |
| 3/19/2001 | RN Revision complete and undergoing internal approval. Date of release pending approval. (BD) | |
| 3/27/2001 | Revision to RN #5393543 - CLEC Unbundled Loop to CLEC Resale - Revision A as well as RN #5467108 - CLEC LNP with Unbundled Loop to CLEC Resale - Revision A released to the CICMP Team. (MR-BD) | |
| 4/16/2001 | Additional revision needed to CLEC Unbundled Loop – CLEC Unbundled Loop and CLEC Unbundled Loop – Resale release notifications previously released to incorporate new policy on obtaining Circuit ID from OLSP (MR) | |
| 4/30/2001 | Revision “B” to RN #5393537, RN #5393543, and RN #5467108 sent to CICMP team incorporating new procedure for obtaining Circuit ID’s. (MR) | |
| 5/18/2001 | CICMP team requests verification of implemented process to close CR (MR) | |
| 6/20/2001 | Process implementation for enhanced Circuit ID Process to be verified and presented in interim meeting to be scheduled by Qwest prior to the July CICMP Meeting. (MR) | |
| 7/10/2001 | Interim conference call conducted to discuss CLEC to CLEC conversions – meeting minutes sent to the CICMP team on 7/12/01 (MR) | |
| 8/15/2001 | CLEC CMP Meeting Product & Process CR 5263569. Qwest response dated 08/13/01 presented. Eschelon requested process improvement plan. | |
| 8/29/2001 | Qwest issued revised draft response dated 08/27/01. | |
| 8/29/2001 | Eschelon indicated that response didn't adequately answer the CR and requested that a clarification meeting be held. | |
| 9/4/2001 | E-mail sent to Kathy Stichter to verify the question being posed in the CR. Kathy Stichter confirmed via e-mail on 9/6 that Qwest does understand their request. | |
| 9/12/2001 | Eschelon provided comments. | |
| 9/18/2001 | Review meeting held with Eschelon | |
| 9/19/2001 | CMP Meeting - Qwest advised that they were developing an implementation plan and should have a response and plan the week of 10/01/01. | |
| 10/9/2001 | Russ Urevig (Qwest) reported that all Centers have been trained, to include the three regions of Seattle, Phoenix & Omaha. | |
| 10/17/2001 | CMP Meeting: Qwest to transmit revised response to Eschelon & notify CLEC community within next few days. No "Current Status" change. | |
| 10/19/2001 | Revised response posted to web (response dated 09 October 2001). | |
| 11/14/2001 | CMP Meeting - Qwest provided status of its implementation. It was agreed that the CR could be moved to Development | |
| 12/7/2001 | Letter (dated 12/04/01) regarding process the CLEC community will need to follow to assist Qwest in Loop Reclamation, and crediting to the CLEC’s received and posted into CMP data base. | |
| 12/12/2001 | CMP Meeting - Russ Urevig, Qwest presented procedure for CLECs to follow to assist Qwest in Loop reclamation, and crediting to the CLECs. Allegiance and Eschelon indicated that the procedure has been implemented and was satisfied with current results. CR "Present Status" was changed to "Completed." Eschelon requested that the CMP track further progress of actual CLEC loop reclamations in the future. |
Project Meetings |
| 11:30 a.m. (MDT) / Tuesday 18th September 2001 Clarification/Walk-through Meeting Kathy Stichter, Eschelon Jerri Brooks, Qwest Ric Martin, Qwest Russ Urevig, Qwest Nancy Hoag, Qwest Linda Miles, Qwest Carolyn Brown, Qwest Introduction of Attendees Introduction of participants on the Conference Call was made. The purpose of the call was to discuss Qwest’s Action Plan for CR 5263569 Loop Reclamation, and to share the plan at a high level with Eschelon. Review of Response Russ Urevig reviewed the draft point paper that lays out the tentative Action Plan. R. Urevig stated that Qwest Recognizes there is an issue with Loop Reclamation and that a cross-functional team is looking at improving the process. R. Urevig stated training documentation for order writers is scheduled to be completed by mid September. R. Urevig stated there will be a trial program to test the process within the next 3-5 weeks. R. Urevig stated there is a non-competitive group within Qwest who will do the disconnect/reclamation with side by side training from Regional Support Groups. R. Urevig stated there will be a meeting on Friday 9/21/01 to discuss the Action Plan, Time Estimates and Recommended Changes. R. Urevig will provide the action plan with timeline and recommended changes to CMP group and Kathy Stichter of Eschelon. 09/12/01 - Email Jerri, Bonnie and I talked today. What Eschelon wants Qwest to modify their process to perform Loop Reclamation on all disconnect orders and if that is not possible to at least notify Eschelon when they have performed a Loop Reclamation. Kathy Stichter ILEC Relations Manager Eschelon Telecom Inc Voice 612 436-6022 E-Mail klstichter@eschelon.com From: Jerri Brooks [SMTP:jlbroo2@qwest.com] Sent: Tuesday, September 04, 2001 5:29 PM To: klstichter@eschelon.com Subject: CR 5263569 Kathy, Just a note to clarify that we are still working through the issues concerning this CR and an updated Qwest Response. First of all we want to clarify your Request as - "Eschelon wants Qwest to modify its process to perform loop reclamation for CLEC's and provide prior notice to Qwest's loop reclamation." If that statement is actually what you are requesting then we agree with you. I believe there is currently an effort underway between Qwest groups to conduct a process gap analysis. Immediately after the gap analysis is completed an Action Plan will be drafted with milestones, commitment dates, etc. I will keep you posted as we make progress on this CR. Please give me a call and we can discuss any other questions you may have. Thanks, Jerri 303-294-1290
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CenturyLink Response |
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Wholesale Product Marketing December 4, 2001 CC: Russ Urevig This letter is in response to your CLEC Change Request Form #5263569 dated December 1, 2000. The letter will identify the process the CLEC community will need to follow to assist Qwest in Loop Reclamation, and crediting to the CLEC’s. We are requesting the CLEC’s to provide to their service manager in spreadsheet form the following information: - The Qwest circuit ID ie; 3.LXFU.00012..nw - The PON number from which the circuit was established - The port back TN - The port back Date - The state in which the circuit was provided The service manager will be the interface into Qwest and establish a time line in which the process of clean up will start with the Interconnect service center. The Interconnect center will provide the service manager an estimated completion date for each CLEC. The individual CSR established for circuits will be credited back to the Port Out/Port In date to Qwest of that TN specified. For those circuits that can not be credited through the normal process the service manger will be involved with the billing credit process and assist the Interconnect service center to credit each CLEC.
Sincerley, Russ Urevig Senior Process Analyst
October 9, 2001 Final Response Lynne Powers Eschelon Telecom Vice President, Customer Operations CC: Russ Urevig Susie Bliss Jerri Brooks Joan Smith This letter is in response to your CLEC Change Request Form # 5263569 dated December 1, 2000. Change Request ? Perform loop reclamation for CLECs and provide prior notice of Qwest’s loop reclamation. Qwest has indicated that it will not perform loop reclamation to prevent a CLEC order from going into held status. In contrast, when Qwest “wingback” a customer from a CLEC, Qwest will perform loop reclamation and will do so without prior notice to the CLEC. For example, as shown in the example below, when Eschelon has placed a disconnect order on a UNE loop, Eschelon has received a rejection notice from Qwest indicating that Qwest has already disconnected the loop as a result of loop reclamation. Qwest disconnected the loop without prior notice to Eschelon. Because of this practice, an order will be processed (and not go into held status) for a Qwest retail customer, whereas a CLEC order would go into held status. The CLEC end-user customer would experience a delay (and possibly additional costs and service disruption), whereas the Qwest end-user would not. Please modify Qwest’s processes to perform loop reclamation for CLECs and provide prior notice of Qwest’s loop reclamation. Qwest response ? During our investigation we found that at times, the Small Business and Consumer groups were not always doing total loop reclamation on the end-users returning to Qwest for local services. Qwest has escalated this issue and pulled together a team from the Wholesale and Retail organizations to review current process and develop a new process to do full reclamation of facilities to provision loops. Extensive training on the new procedure has started. We are phasing in the new process as training is completed. Retail has made the commitment to perform full loop reclamation of facilities by Nov. 1, 2001. Additionally, we are developing a plan to address prior loops that should have been reclaimed. That plan will be completed by 10/26/01. Finally Qwest is investigating how we would notify customers of loss alerts. The initial project plan should be complete by 11/1. We are confident that the Retail organization understands the importance of loop reclamation and we will continue to monitor and make improvements on this process. Sincerely, Susan Bliss Director – Process Management
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Information Current as of 1/11/2021