Open Product/Process CR 5263137 Detail |
| Title: Re use facilities for CLEC CLEC carrier changes | ||||||
| CR Number |
Current Status Date |
Area Impacted | Products Impacted | |||
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| 5263137 |
Completed 11/14/2001 |
Ordering | Centrex, Resale, Unbundled Loop, UNE-P | |||
| Originator: Powers, Lynne |
| Originator Company Name: Eschelon |
| Owner: Urevig, Russell |
| Director: |
| CR PM: Harlan, Cindy |
Description Of Change |
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Qwest should change its process so that Qwest will re-use facilities for CLEC-to-CLEC carrier changes. When an end-user customer changes carriers from one CLEC to another, Qwest has indicated to Eschelon that CLECs must order new facilities, because Qwest does not allow a CLEC to request re-use of the same facilities used by the other CLEC to serve the same customer. In one situation, for example, Eschelon placed an order to change an end-user customer from the on-net facilities of another CLEC to the on-net facilities of Eschelon. Qwest indicated that Eschelon must order new facilities and, when Eschelon did so, Qwest placed the order in held status. The other CLEC provided its PONs to Eschelon for that CLEC’s disconnect of its loops. Eschelon re-submitted the order, identified the PONs, and requested re-use of those facilities. Qwest responded that CLECs are not allowed to request re-use of CLEC facilities. Eschelon cancelled the order and resubmitted it later. The order again went in held status. The order is still in held status. (Eschelon has provided the specific information for this and other situations to its account manager.) Ordering new facilities, instead of re-using facilities, can result in delay, additional costs, and service disruption or downtime. Please modify Qwest’s processes so that Qwest will re-use facilities for CLEC-to-CLEC carrier changes.
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| Date | Action | Description |
| 12/1/2000 | Submitted | |
| 12/1/2000 | New to be validated | |
| 12/4/2000 | New to be reviewed | |
| 12/6/2000 | Status changed to Reviewed - under consideration | |
| 12/6/2000 | Will Discuss during UNE-P discussion marked as agenda item in the Product/Process CICMP Meeting (12/20/00) | |
| 12/15/2000 | CR still under investigation but will address in the CICMP Meeting (12/20/00) | |
| 1/10/2001 | Will be addressed during the 1/11 through 1/12 CLEC to CLEC UNE-P meeting and results discussed in the January CICMP Meeting (RU) | |
| 2/14/2001 | Product Announcement for a formalized process to enable CLEC to CLEC conversions of Unbundled Loop with Re-use of facilities or same loop type services communicated to CICMP team via email and posted on CICMP web site. ( RN # 5393537). (RU – MR) | |
| 2/21/2001 | Closing CR is dependant on requested revision to RN #5393543 – CLEC Unbundled Loop to CLEC Resale | |
| 3/19/2001 | Revision to RN #5393543 complete and undergoing internal approval. Date of Release pending approval. (BD) | |
| 3/27/2001 | Revision to RN #5393537 - CLEC Unbundled Loop to CLEC Unbundled Loop Re-use of Facilities - Revision A sent to CICMP team. BD-MR) | |
| 4/18/2001 | Additional revision needed to CLEC Unbundled Loop – CLEC Unbundled Loop and CLEC Unbundled Loop – Resale release notifications previously released to incorporate new policy on obtaining Circuit ID from OLSP (MR) | |
| 4/30/2001 | Revision "B" to RN #5393537, RN #5393543, and RN #5467108 sent to CICMP team incorporating new procedure for obtaining Circuit ID’s. (MR) | |
| 5/16/2001 | Lynne Powers request to remain open to verify newly implemented circuit attainment process to be put in place on 5/25. (MR) | |
| 6/20/2001 | Process implementation for enhanced Circuit ID Process to be verified and presented in interim meeting to be scheduled by Qwest prior to the July CICMP Meeting. (MR) | |
| 7/10/2001 | Interim conference call conducted to discuss CLEC to CLEC conversions – meeting minutes sent to the CICMP team on 7/12/01 (MR) | |
| 7/13/2001 | Drafted response sent to the CICMP Team via email (MR) | |
| 8/7/2001 | Qwest response dated 08/07/01presented. | |
| 8/28/2001 | CR Closed per telecon between R. Martin, Qwest and K. Stichter, Eschelon. | |
| 9/19/2001 | CMP Meeting - agreed to move CR to CLEC Test Status | |
| 10/17/2001 | CMP Meeting: No "Current Status" change | |
| 11/14/2001 | CMP Meeting - it was agreed that the CR could be closed. |
Project Meetings |
| Email 08/28/01 Kathy, This confirms our conversation this morning that Change Request 5263137 can be closed based on Qwest's response dated August 7, 2001 presented at the 8/15/01 meeting. In addition, this is based on Qwest tracking System Action Item 308 as a separate request and addressing the quality issued experienced during cut-over. Thanks for your cooperation. Regards, Ric
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CenturyLink Response |
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August 7, 2001 This letter is in response to the following CLEC Change Request Forms #5263137, dated December 1, 2000 and #5608177 and #5608353, dated June 13, 2001. All of these Change Requests pertain to the CLEC to CLEC Migration process. The revised process was released via the Co-Provider Industry Change Management Process (CICMP) on May 25, 2001. Re-use of facilities for CLEC to CLEC carrier changes, improving the CLEC to CLEC reuse of facilities process and to ensure nondiscrimination. Response: The Qwest Release Notification Forms #5393537 (CLEC Unbundled Loop to CLEC Unbundled Loop), #5393543 (CLEC Unbundled Loop to CLEC Resale), and #5467108 (CLEC LNP with Unbundled Loop to CLEC Unbundled Loop) Revision B, released on May 25, 2001, noted changes in the Pre-Order section that the requirement to obtain the “Circuit Identification Number from the OLSP” is optional. Both Eschelon and Allegiance provided Qwest with examples of orders that were rejected by Qwest due to no Circuit Identification Number provided. After gap analysis, it was determined that additional training of Qwest Service Center personnel and updates to Service Delivery M&Ps were required. The following measures have been implemented: An updated Multi Channel Communicator (MCC) New or Changed Information Procedure was issued on July 9, 2001. Issued to target Qwest internal personnel in the Wholesale Customer Care, Customer Service, Error Group, Held Order/Escalation, Order Processing and Order Resolution organizations. Topic of the MCC: “CLEC to CLEC Migration of an Unbundled Loop and Unbundled Loop to other products.” CLEC to CLEC Migration is defined as; unbundled to unbundled, unbundled to resale, unbundled to Centrex resale. Emphasis placed on processing orders without circuit ids (ECCKT’s) on LSR requesting migration. States included in this communication are; AZ, CO, IA, ID-N, ID-S, MN, MT, ND, NE, NM, OR, Outside 14 State Region, SD, UT, WA and WY. All internal job aids and on-line support documentation have been updated. Qwest Service Center specific training sessions are currently in progress for both center coaches and center personnel. The training will be on going to ensure process compliance. Sincerely Nancy J. Hoag Qwest Wholesale Product Team July 13, 2001 This letter is in response to the following CLEC Change Request Forms #5263137, dated December 1, 2000 and #5608177 and #5608353, dated June 13, 2001. All of these Change Requests pertain to the CLEC to CLEC Migration process. The revised process was released via the Co-Provider Industry Change Management Process (CICMP) on May 25, 2001. Re-use of facilities for CLEC to CLEC carrier changes, improving the CLEC to CLEC reuse of facilities process and to ensure nondiscrimination. Response: The Qwest Release Notification Forms #5393537 (CLEC Unbundled Loop to CLEC Unbundled Loop), #5393543 (CLEC Unbundled Loop to CLEC Resale), and #5467108 (CLEC LNP with Unbundled Loop to CLEC Unbundled Loop) Revision B, released on May 25, 2001, noted changes in the Pre-Order section that the requirement to obtain the “Circuit Identification Number from the OLSP” is optional. Both Eschelon and Allegiance provided Qwest with examples of orders that were rejected by Qwest due to no Circuit Identification Number provided. After gap analysis, it was determined that additional training of Qwest Service Center personnel and updates to Service Delivery M&Ps were required. The following measures have been implemented: An updated Multi Channel Communicator (MCC) New or Changed Information Procedure was issued on July 9, 2001. Issued to target Qwest internal personnel in the Wholesale Customer Care, Customer Service, Error Group, Held Order/Escalation, Order Processing and Order Resolution organizations. Topic of the MCC: “CLEC to CLEC Migration of an Unbundled Loop and Unbundled Loop to other products.” CLEC to CLEC Migration is defined as; unbundled to unbundled, unbundled to resale, unbundled to Centrex resale, unbundled to retail. Emphasis placed on processing orders without circuit ids (ECCKT’s) on LSR requesting migration. States included in this communication are; AZ, CO, IA, ID-N, ID-S, MN, MT, ND, NE, NM, OR, Outside 14 State Region, SD, UT, WA and WY. All internal job aids and on-line support documentation have been updated. Qwest Service Center specific training sessions are currently in progress for both center coaches and center personnel. The training will be on going to ensure process compliance. Sincerely Nancy J. Hoag Wholesale Product Manager
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Information Current as of 1/11/2021