Archived System CR 4869972 Detail |
| Title: Allow online access to Wholesale Systems help desk trouble calls | |||||
| CR Number |
Current Status Date |
Level of Effort |
Interface/ Release No. |
Area Impacted |
Products Impacted |
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| 4869972 |
Completed 3/21/2002 |
- | 12/ | All Products | |
| Originator: Dowding, Byron |
| Originator Company Name: Alltel |
| Owner: Routh, Mark |
| Director: |
| CR PM: Routh, Mark |
| Description Of Change |
|
ALLTEL would like the ability to access trouble calls reported to the Wholesale Systems Help Desk by ALLTEL. This could be done by a report, access to them via the internet, email, or hardcopy. We have users spread out and it would be beneficial to know what trouble is being reported, what the status is and what the resolution is.
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Status History |
| Date | Action | Description |
| 6/29/2000 | CR Submitted | Submitted |
| 6/29/2000 | Record Update | Discussed CR clarification with Byron Dowding in phone call. |
| 6/29/2000 | Status Changed | New - To be clarified. |
| 6/29/2000 | Status Changed | New - To be industry evaluated. |
| 6/29/2000 | Info Sent to CLEC | Sent email to Byron Dowding with CR # and status. |
| 7/19/2000 | Status Changed | Status changed to Evaluated - To be reviewed. |
| 7/28/2000 | Info Sent to CLEC | Sent email to Byron Dowding about status change and form change to version 05. |
| 8/2/2000 | Status Changed | Reviewed - Under consideration |
| 8/15/2000 | Info Sent to CLEC | Sent email to Byron Dowding with updated Interfaces Impacted section per phone call. |
| 8/16/2000 | LOE Issued | Received T-shirt size and option during industry team meeting. |
| 8/29/2000 | Info Sent to CLEC | Sent email to Byron Dowding with updated CR. Title of Change and Description of Change updated per phone call on 08/25. |
| 9/20/2000 | LOE Issued | T-shirt size and option revised. T-shirt size and option provided - size Large. |
| 3/21/2001 | Status Changed | Status changed to review Baseline candidate for IMA 9.0 |
| 3/29/2001 | Info Sent to CLEC | Sent email to Byron Dowding and Dave Hahn with updated CR |
| 1/10/2002 | Status Changed | CR was removed from the IMA 9.0 list |
| 3/14/2002 | Status Changed | Byron Dowding agreed that the monthly Trouble Ticket report will provide what he needs. He agreed that this CR can be closed. |
| 3/21/2002 | Status Changed | Reviewed in the 3/21/02 CMP meeting and closed. |
| 3/21/2002 | Discussed at Monthly CMP Meeting | 4869972 discussed March Systems CMP Monthly meeting; please see Systems CMP Distribution Package March CMP - Attachment E |
Project Meetings |
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CenturyLink Response |
| 3/13/02 - Qwest will provide regular reports on all trouble call that have been reported to the Wholesale Systems help desk.
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Information Current as of 1/11/2021