CenturyLink Center for Customers with Disabilities
The Center for Customers with Disabilities at CenturyLink™ assists customers who are vision- or hearing-impaired, have mobility, cognitive or other disabilities. If you are a CenturyLink customer with a disability, we can design communications solutions for you and determine whether you qualify for service discounts. We will also help you with service orders, repair services and billing questions.
Telecommunications Relay Service
Telecommunications Relay Service (TRS) is a free service that connects customers who are deaf, hard of hearing, or have speech disabilities. The service is available using either standard telephone equipment or telephone equipment that has been designed for individuals with disabilities. Learn more about your service options online or for more information, contact a CenturyLink disabilities consultant at 1 800-223-3131.
State Equipment Programs Many states offer telecommunications equipment for customers with disabilities. Find out what programs and options are available in your area or for more information, contact a CenturyLink disabilities consultant at 1 800-223-3131.
Hearing Aid-Compatible Cell Phones
CenturyLink is an authorized sales agent for Verizon Wireless. Verizon Wireless offers a choice of wireless handsets that meet the FCC Hearing Aid Compatibility requirements for Radio Frequency interference. These phones have an M3 or T3 or better Hearing Aid Compatible rating.
Handset detail can be obtained at http://www.qwest.com/residential/productsandservices/wireless/index.html. For more information, please contact a CenturyLink disabilities consultant at 1 800-223-3131 (Voice and TTY).