Our commitment to accessibility
Lumen Technologies and our subsidiaries, CenturyLink and Quantum Fiber, make all our customers and your unique needs a priority. If you are a customer with a disability, we have solutions and discount programs designed for you. We can help determine whether you qualify for service discounts, and help with service orders, repairs and billing questions.
Programs for customers with disabilities
P.O. Box 2670
Omaha, NE 68103
Hours
Monday‑Friday
8 a.m. to 5:30 p.m
Mountain Standard Time (MST)
Voice and Teletypewriter (TTY) calls
Fax
Programs for customers with disabilities
Everyone in your home, including deaf and hard‑of‑hearing members, can retrieve their messages from one voicemail box. Hearing members get regular CenturyLink voicemail service, and Teletypewriter (TTY) users can retrieve their voice messages from any touch‑tone TTY. For detailed instructions, visit CenturyLink Voicemail Service with TTY or contact us.
CenturyLink customers who rely on a Teletypewriter (TTY) may qualify for a reduced charge on long‑distance communications. To get more information or to learn how to qualify, contact a consultant at CenturyLink regarding programs for customers with disabilities.
If you use a Teletypewriter (TTY), Telecommunications Device for the Deaf (TDD), or Telecommunications Relay Service, you may note this in your directory listing at no additional charge. Choose from several listing options including:
- TTY only
- TTY and Voice
- Captioned Telephone Service only
- Captioned Telephone Service & Voice
Please contact us to choose your phrase and add it to your directory listing.
Cell phone service providers offer a choice of wireless handsets that meet the FCC Hearing Aid Compatibility requirements for radio frequency interference. Please check with your mobile carrier for options.
New number referral intercept is an optional Teletypewriter (TTY)‑compatible service that provides other TTY users calling your old, disconnected number your new number message in Baudot tones, where technically available.
CenturyLink customers who are blind, vision‑ or mobility‑impaired and who cannot use a directory may qualify for exemption from Directory Assistance charges on their residential and business lines.
We can provide your bill in a variety of formats to meet your specific needs:
- Braille
- Large font
- E‑mail (compatible with screen readers)
Contact us to arrange to receive your bill in your preferred format.
Accessibility Statement
At Lumen, we believe that accessibility is not only a legal requirement, but also an ethical and business imperative. Our Operating Principles - Teamwork, Trust, & Transparency - represent how we show up at work and Lumen. In order to operate within these principles, we recognize that accessibility is a human right that enables everyone to participate fully in society and enjoy the benefits of technology.
We are committed to ensuring that our products and services are accessible to everyone, including people with other abilities. We strive to provide a consistent and inclusive experience for all our customers, employees, and partners.
To achieve this goal, we follow industry standards and guidelines that cover a wide range of recommendations for making web content more accessible. We use the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 (“WCAG 2.0”) as our primary guide. We also comply with the applicable laws and regulations in the countries and regions where we operate, such as the Americans with Disabilities Act (ADA), the European Accessibility Act (EAA), and the Accessibility for Ontarians with Disabilities Act (AODA). We strive to continuously monitor and test our products and services to ensure that they meet or exceed the accessibility standards and best practices.
Not all products and services are available in all regions and countries; please contact a representative near you for details.
