CenturyLink Center for Customers with Disabilities (CCD)
Exemptions from Directory Assistance and Operator-Handling Charges
CenturyLink residential customers and employees of CenturyLink business customers are eligible for an exemption from directory assistance and operator handling charges under the following conditions. They must have certified vision or motion impediments AND must be unable to obtain directory listing information from another person, a resource such as Braille directory or a device such as an automatic dialer.
Customers who request exemptions must be certified as having a motion or vision disability. The CenturyLink Center for Customers with Disabilities must receive certification, signed by an authorized person or agency, prior to granting the exemption.
If you have additional questions or would like to apply for a directory assistance exemption, please contact the Center for Customers with Disabilities at 800-223-3131 (Voice and TTY). You may also download the certification form, complete it and return it to the Center for Customers with Disabilities.